Ulta Beauty
reviews and complaints

On or about January 10th of 2021 I went to ultra beauty to have tape in extensions put in and have my hair color match the extensions or vice versa anyways to make long story short it was a terrible experience the colors did not match the tapens were falling out before I ever even got home I was totally embarrassed about the way it looked contacted the person that put them in they tried to fix it on two different other accounts in the store they also came to my house on two occasions to try to fix it differently and also offer to give me back to $150 I had already put out over a thousand to this day I still do not have my extensions I have not received any refunds other than $150 that the salon person gave me that did my hair I would like to send some pictures to show you just exactly what I ended up with I thank you so much

I placed an order on Saturday, 5/21/2022 at 1:17 a.m. for the Madison Reed Shampoo & conditioner and the Insert Name Here (Wave). Everything went through and I used my $14 rewards. I receive and email that the "Wave" is now out of stock and my $14 rewards was now used on a $26 dollar amount...THAT IS REDICUOULS! I would not save my rewards to go towards a $26 dollar amount! That makes no sense. I reached out to customer service and they will not do ANYTHING to make it better or RIGHT and that really sucks and it is not right. Hire management is not "hire management" they tell you the same thing as "customer service".

Why would you have a commercial with Ariana Grande ? This is a person who went into a bakery on video licking bakery goods and putting them back and laughing. Every time the owner of this busy turned her back. As a so called celebrity she and her friend should have known better . Yes it gets worse, when confronted she is disrespectful, argumentative, but the worse thing she yelled out I HATE AMERICA ! So why would you help this person ? Dont tell me MONEY! I DID go to your store but will not until her and her products are out removed and her commercial is removed. Until done this will be on Facebook and all sites. If she is not taught that her actions do have consequences, then they're behavior becomes the norm . What will she do next now that she hates Americans?

Been a loyal customer with Ulta for years. Have a 1200 dollar credit limit on my card for them. In January 2022 someone hacked my acct and placed an order. Once i was notified I contacted Ulta immediately. They had time to cancel the order but didnt. The idiots ended up shipping the order to the scammer. They wont let me use my online acct and keep giving me the runaround about it. If you google “ulta acct hack” you’ll find that this is a regular occurrence people getting hacked in there system but yet they keep blocking my online ordering because of something that wasnt my fault. About to end my relationship with them and use Sephora and Dermstore. All the money Ive spent at Ulta and this is how they treat me

I visit the Ulta Salon on 13707 W.Bell Rd,Surprise,Arizona back in March and witnessed a older "Manager" of some kind talk to a Hairdresser like he was Garbage.Talked down to him in a very rude matter.And turned around and did the same thing to my Hairdresser,which she was very kind and knowledgeable,knew what she was doing and knew what I wanted. Both of them turned around and were very ashamed. I honestly felt really uneasy after that.

The Salon turned really quiet after that ,No smiles! Both of the them looked very scared and uncomfortable around him.I believe the Managers Name started with and "H".

On Tuesday April 26 i had an appointment to get a spiral perm. I arrived and "had the perm" done. No curl no nothing. My hair is still straight and i knew the moment i saw the stylist putting the curls in my hair. It was suppose to be a spiral perm, not a wave perm. My hair is not even wavy. I would like something done about this especially if i had to pay $80 for it.

Hello, in 2021 right before Christmas I thought I would go to ulta and get my hair done. I asked for Carmel and red high lights .. I showed a picture and explained how I wanted to keep my length etc.. when it was done I looked orange not red ! She then toned me again ! I then went home and she told me I could come back in a week to get it fixed ! I went back and just said dye my whole head dark brown ! This didn’t happe. I then had “ money pieces “ whatever the heck those were! I than in February received a gift certificate for ulta and I was like well might As well give it a chance. I said all brown .. when I was there we were talking I explained how I had covid and I’m losing hair. They then todl me how to use rogaine and it’ll help me grow hair back ok! A week later my head has been burning I went to see a different hair lady to just see if something wrong ! Strike one was rogaine ! She said a hair stylist should never tell anyone to use it! How once u start u can’t stop ! You hair will need it and when you stop the new hair will fall out! In a year I have over 500 dollars into my hair! The front looks like I have bangs now cause of breakage and this other hair lady told me the color was left on to long ! The girl who did my hair is 110-a% amazing ! I just feel that if my hair was done in in November correct it wouldn’t have gone back again and damaged my hair ! And then to be todl to use rogaine and color left on for so long!

I added pics of what I wanted what I got for color! And the. U csn see the dye still on for head and the orange tint to my hair !

April 25: I purchased items online ($142), and there was a promotion for a free gift for “any $70 purchase.” This caught my attention for two reasons: my order met the requirements, and it did NOT have the typical “while supplies last.” After completing my order, I saw the 12 piece gift as advertised “for and $70 purchase” was not added. I emailed customer service and corresponded with two separate people who provided the same scripted response, and I was given no real solution. I then called and was back and forth In circles of apologies but no solution to provide me with the advertised gift. I explained how they advertised falsely and need to make it right. I said I would accept the 9 piece gift for today’s promotion to which I was told “”we don’t have the tools to do that.” I proceeded to ask for my order to be canceled since it was yet to be shipped. I was repeatedly put on hold, and finally told that I would have to return the product to the store or ship it back; I was responsible for the shipping fees. This whole situation is a result of false advertisement which I wish to pursue since customer service refuses to provide me with the promised items. I have photos of the advertisement which I intend to use if this proceeds.

I ordered through their app for the first time and used Apple Pay which was linked to my old address in another state (it was the first time I used Apple Pay because I didn't have my debit card on me). It immediately sent the order through without allowing me to input my current information or double check everything.

I tried to change the shipping address for the order on the app several times immediately after but could not. So I had my husband call the following day customer service line to cancel before the order shipped (order was still processing) and she assured him she would cancel it. All the rep did was update my address under my account but did not change the shipping address for my order.

Today I saw that my order shipped, so I chatted with an Ulta representative named Juan to tell him it was supposed to be canceled by the rep the other day. He told me there was nothing he could do and that the only way I could get refunded is if the strangers that live at that old address sends the package back. Horrible service. Ulta did not do their job and now I'm out $100 for something that should have been corrected by the first representative. I'm not traveling to another state like the agent suggested to talk to the residents at that address and pick up my package. Are they crazy? Ridiculous. I will never order from them again. Sephora has never treated me that way. Awful, greedy company with no regard for its customers. If I had spent $1000 they would have expected me to just "understand that they cannot guarantee I will receive my package or get refunded." I'm so upset.

I booked to have my hair done on a Saturday at 4:30 got a call at 4:00 to tell me running behind and they could not do my hair. Asked if I could come in tomorrow so Sunday at 3:30 due to get my hair done and again 3:00 called to say they had to cancel my appt again due to running behind. Wasted my entire weekend and still do not have my hair done.

I made an order last night 3/14/22

Around 10 pm my time.

I then noticed I didnt have the right address on file

So I right away I looked for a box/button that said “cancel”

I had to contact costumer service

Twice

Both were no help.

They lied about trying to contact the warehouse to try to cancel the package.

I dont live in the state I have on file anymore

Personally it wasnt my fault

I actually choose “in store pick up” but the app threw me back to the main page when I went to look for my reward #

I didnt click back.

Anyways the costumer service representative didnt help.

They both pretended to contact the warehouse

Then both send me the same automated message

“ But don't worry, we typically like to get orders over to our warehouse for immediate processing, but we may be able to help! We'd like to see if we can connect with our warehouse team to catch and cancel your order. We cannot guarantee your order cancellation request will be processed.”

So I kept asking whats going t happened if the person at the address keeps my package? Neither would tell me what would happened

Its $200 worth of products (order#. K208147530)

I definitely know they will not give it back.

They try to tell me “we “will” try to switch the address once is shipped.” But is not guarantee “ and they kept saying that

Like i wasnt talking to a real person.

Now I couldnt sleep thinking I made a mistake coming to ulta and spend money once again I said I wasn’t because of my last costumer service trouble I had. They made me feel dumb and like Always not wanting to help.. all because I wanted to merge both my rewards # together.. and they kept moving and changing things without my permission

All at the end to tell me only costumer service could do it. They were loud and had faces like they were annoyed wth me. I have anxiety talking to strangers

And ulta is not making this any easier.

I now dont know what to do

I feel stress and ofcourse overwhelmed with this

Probably theres a chance im going to be $200 short…

I had a wonderful experience where the rest of the employees were more than helpful until I got to the register in dealing with a snobbish cashier named Mayra on 2/26/22. After I approached the counter she asked me for my number in which I declined. She inquired again I guess to try to get me to open an account and I repeated no. I paid $400 dollars worth for the merchandise on a card and was never asked if I wanted a bag before ringing this up. And it was a lot of stuff. When she gave me my receipt I noticed she didn't bag anything and just stared at me.  I asked her where is the bag. She then, after the fact says, that will be 5 cents where I unknowingly did not know I had to pay for a bag. So after spending $400 in your store, was it that big of a deal to not just hand me a bag since the cashier didn't even ask to charge it during the transaction? The customers waiting the line in back of me even thought is was wrong and started complaining about her behavior in my defense. ( in which she probably didn't care for). One customer even shouted "is she crazy, what's wrong with her".  By the way, the manager Christine, was standing right next to he did nothing.

So fine,I then handed her a quarter for a 5 cent bag (in which I never should have gotten that far).I noticed she did not go into the register to give me change, but went into an old jar that was in the back of the table and handed me corroded coins with fungus on them just to be sarcastically spiteful. ITS DISGUSTING!. This is a clean store, why would they even present dirty coins to customers. I asked her why are you giving me dirty coins according to the pic attached. she said oh its just a little corroded, and did not offer to give me cleaner change treating me like I'm some peasant. I actually took the coin so I can take a pic and left one behind.  I was a few seconds from returning everything I just bought.  I felt very disrespected, discriminated against, and humiliated. I don't understand how you can have a disgusting snobby person like this working in your store. I really enjoy shopping at your store, however, this employee just ruined it. 

I was in your store, at 9620 East 22nd Street, Tucson AZ 85748, to buy conditioner. The employee at the register asked me to become a member and kept trying to sell it. I asked her if ULTA still supports BLM and Antifa and she said 'yes'! I told her I pulled my membership for this reason because I lived in a city while they were burning it down and I am white and I think I matter also, and that I come into the store to buy hair and makeup products not to talk or hear about your politics. While explaining this to her, I was running my debit card and putting in the information. She cancelled my order while my card was approving. I asked her 'you are cancelling my order' and she responded, 'yes because I do not agree with your opinion" and walked away leaving me standing at the register.

This is outrageous and racist and horribly embarrassing to be told I cannot purchase conditioner because of 'my opinion' and because I said, "I matter".

I have been having trouble with some of my orders and receiving my points for my orders and the customer service crew has been very unhelpful and very rude. They talk down to you and do not listen to what you have to say. They tell you someone will get back to you and days pass and nothing, not even an email. The service is beyond terrible. The managers are just as terrible. They have no sympathy for your customers. Also, I purchase all the time and have been a loyal customer for years and no where on the website or fine print does it say that if you use your points to purchase something to do not get any rewards points back! That is wrong and misleading. I spent hard earned money to buy these items and I expect my point in my accounts even if I used points to purchase my items I should still be rewarded points for how much the items came out to, especially if I buy them on a day that is 10X the points, or 3X the points. Ulta has recently become a disappointment. Their shipment standards have gone down drastically. Pallets arrive broken, and there is no packing material and items are left moving around in the box. Or one item is shipped inside an entire box which is a waste of material. You need to get it together with your shipping and customer service crew, immediately. I have been a loyal customer for years but lately, this company needs to change!

Horrible customer service with my credit care. They closed my card after I had just used it around Thanksgiving. Then I returned some things towards the end of Dec and scheduled a hair service for Jan 13th which was 260.00. I went to use my card and it was declined. Ulta had closed my account for non use, now mind you I just had 2 transactions - 1 in Nov and 1 in Dec. so I lost 260.00 worth of points paying with my own card. So I call to find out what happened and they were unable to help. A week later I get a bill in the mail with a late fee for 29.00. What a bunch of crap. Send me my final bill and I am done.

Sherri Lipp

I don't reseed 2 mascaras on line, they were delivered to a wrong address, because they said delivered o was told there's nothing anyone can do about it. It was $50, I never received the product, customer service hung up on me. This is the worst customer service I have ever dealt with. I paid for products, never received them and absolutely no one at the company seems to care at. I asked to speak to a supervisor and was told there wasn't one available and that someone would call back, they did not. I received an email that stated the orders was delivered and no one could help.