SUBMIT A COMPLAINT

UK-MobileStore

UK Mobile Store Ltd

Connaught Business Centre, Unit B7, Hyde Estate Road Hendon
London, England, Greater London
United Kingdom - NW96JL

Customer Service

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 5:00 PM
SunClosed

Complaints & Reviews

UK-MobileStore verified

promised refund for returned, unused, unopened item never received

This company is a scam fest!! Item ordered took three weeks to arrive, despite being promised...

UK-MobileStore verified

incorrect battery sent and return not refunded

Please do not use this company. I returned incorrect item and then received no refund despite sending recorded post they claimed it was not there.

Had strange exchange of emails at all hours of the night from them talking nonsense. Gave up on refund and the tone of the emails was very unprofessional and sent messages back late weekends etc which made me think this was a one man or woman band with a scam. Now after doing some research as to who owns company have found the owner posting fake reviews as to how good they are!

Complete scam company and reported to trading standards. Please avoid using them.

UK-MobileStore verified

bad experience

I will never deal with UK-MobileStore ever again! Ordered a phone from this company and they've...

Disgraceful company do not refund money.Avoid like the plague

This company is the worst I've ever had to deal with.The managing director having a conviction for...

Disgusting attitude

Contacted customer services as headphones hadn't been received - coming up to a fortnight...

An amateur operation, with questionable motives, possibly fraudulent

I received the item 15-days after it was dispatched. I found the customer service very unhelpful to begin with, and the responses were written like a child's text message service, with abbreviations and slang. I was even was threatened to be taken to court by one of their customer services personnel Ahmed.
It is dubious that the UK-Mobile Store only has a mobile number as their main company address.
I have now had the item delivered, but have been threatened by the company. Looking on the internet forums for the last several years, there have been many serious complaints from people.
An amateur operation, with questionable motives, possibly fraudulent. Avoid at all costs and stick to a more reputable retailer.

  • To
    Toori Sep 28, 2012

    I placed an order of a pair of Beats by dr dre earphones a week ago, I was informed a day later that it was not available as it was out of stock. After that they guaranteed me that I would receive it next day delivery when they have a restock. I didn't get it. Afterwards I rang their contact number, they said they would ring me back for more info. Fortunetely I rang them at 4pm and they haven't even rang me back and it was closing at 8pm in 20 mins. So I rang. Then on the phone to them I was accused of being rude because I wasn't aloud to be angry and worried about my package. They hung up while I was in the middle of explaining and gave me a text saying I was un-mannered so he hung up on me. I have never thought customers services are that bad until now. This website is shockingly awful. I paid 45 pounds and I still haven't got my money back.

    0 Votes

take money, send nothing - ever!

No chex rapidly debit your credit card for ficticious items this online scam store can never...