The complaint has been investigated and
resolved to the customer's satisfaction
UK Mobile Storetake money, send nothing - ever!

W Review updated:

No chex rapidly debit your credit card for ficticious items this online scam store can never supply.
On asking for your money back after waiting months for goods, no chex issue this email:

Dear Customer,
Please note that Nochex is an e-money issuer. You requested that a payment was to be made from your card for e-money, and then this payment was forwarded on to the seller as per your instruction.

Nochex did this, just as you requested, and as such we cannot accept liability or fault for our part in the process.
We understand that you are not satisfied with your transaction, but we are not able to offer refunds without the seller passing the money back via our systems as we do not have access to 3rd party bank accounts.

We have been in contact with the merchant regarding your order and have requested that they resolve this matter within the next 48 hours by issuing you a full refund via the Nochex system

Risk Team

The "merchant" is now on holiday (according to website) and that's very convienient.
Looks very much like a one man band setup without the good track record to be able to have an account directly with any major debit or credit card company.

The gent who writes all UK Mobile phone stores good reviews is called Ahmed- ironically this is the name of the person others claim they have spoken to on thier mobile number-promised goods again and recieved nothing.

Shopmania shows a large number of people who have had money taken and nothing sent even though they have paid in some instances for recorded delivery on the website.
Here is the link:

On asking "No chex" for evidence of payment to or how they vet such traders such as UK MOBILE STORE they ignore such all email

This site has a worthless "safebuy acceditation" who also ignore email deleted unread

Passed on to Police and Mastercard Fraud Dept


  • Pa
    Paul Wiffen Aug 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Didn't send the item I ordered, but used my credit card to fraudulently charged my card. Reported to police.

    0 Votes
  • To
    Tony Bailey2 Aug 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased two telephone cases, but only one was sent out. Has ignored all emails. So I raised a case with Paypal. But as they has proof of post they won't assist. this seems to be a pattern of how they do business after looking the the reviews. Avoid at all cost . Dishonest seller !!!

    0 Votes
  • Pl
    Plumber2016 Apr 27, 2016

    Totally agree this guy or whoever is a scammer after 58 phone calls and 3 emails about my phone cover which I paid for 1st class delivery for after 3 weeks goods not arrived and no response back either.
    Avoid this company totally

    0 Votes
  • Ha
    halfpint_UK Sep 30, 2014

    Wow - was about to buy an iphone cable from this merchant but fortunately scanned some review sites first... the amount of one star reviews is quite something... and yet at the other end of the spectrum there are almost as many five star reviews all written in a similar style (suspect by the owner??) and all posted on the same dates... hmm, methinks will give this site a miss!

    0 Votes
  • Jp
    J.P.I. Sep 29, 2013

    i ordered a blackberry replacement track-pad for my daughters phone on 11-9-13. Received E-mail next day confirming order and shipment details. Still waiting for item nearly 3wks later. It seems this website is a very professionalism operation set-up for fraudulent activity. And a simple lucrative way to make easy money by stealing from unsuspecting customers. Naively, i never considered customer REVIEWS before committing
    to buy from this seller. Fortunately the item was only a few pounds: nevertheless, this is still theft and it should be challenged. i intend to use whatever means, to obtain my money back. ### like this should not be permitted to to run a business in this manner. I hope people read these Reviews and avoid this small piece of excrement in the future.

    0 Votes
  • Ar
    arshaad Apr 10, 2013

    Uk mobile store is the best mobile phone company ever in the UK, i order Samsung galaxy s3 last week and it arrived 5 days as said b the salesperson

    -3 Votes
  • To
    Ton V Mar 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I too have ordered here (from Holland) and got the wrong item. He asked me to send back the wrong item which I did immediately, and I have not heard from him since. I paid and ordered over 2 months ago, and he doesn't respond to my numerous emails and complaint forms.

    0 Votes
  • Ce
    celestialstar Mar 18, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Bought a dead battery from this guy and left a negative review. An hour later he called my home yelling at me and demanding I take down the review. I hung up on him and he kept calling to insist I take down the review before ending the call swearing at me. Very hostile and rude. It should be illegal to use customer's private numbers to bully them into removing negative reviews. Nokia confirmed the battery was fake.

    0 Votes
  • La
    LaurenW94 Feb 17, 2013

    ordered an item from them as it said 'in stock' a few days later the item said 'only available for pre-order' I then messaged them but had no reply, after a week still no reply, 3 weeks later I raised a dispute with PayPal to then be told the item had been shipped, I received the item a month after I ordered it when it said it would only take up to 5 days. Rubbish service however the item was brand new and exactly as described.

    0 Votes
  • Al
    Ali786 Feb 22, 2011

    Great service, with a knowledgable person on the end of the phone. He went out of his way to help me, and even told me what tools to buy to fit the part that I had purchased (I was replacing the keypad on a 9700)

    I was going to buy the part from him and take the phone to my local repair shop - on advice from this site I got a £2 tool kit and did the job myself. I will use them again for sure. I even took the cheapest shipping option and it came the next day!

    I must mention that the part was an original Blackberry part, and not a cheap chinese copy. I think i am going to buy a new surround and fit that now i know how easy it is to do.

    -1 Votes
  • Bi
    bigbuck Mar 19, 2010

    Take money send ### all Beware Does not reply to email or text messages does not answer phone

    0 Votes
  • Pa
    paco1212 Mar 11, 2010

    I am in the same case, he sent me a wrong mobile cable and he said he refund me if I changed my vote, I changed my vote to a positive one and he no answer. It is a ###ing Swindler. I hope everybody know the reality about this guy. The web is

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.