U-Haul International
reviews and complaints

My father rented a truck and dolly from U-haul to move to Atlanta, Georgia. an expensive move for which he paid up front. He packed the truck, hooked his car to the dolly, came to my house to say goodbye to my babies. Then he went in the bathroom and had a massive stroke. He remained completely paralyzed and semi-conscious in the hospital from october to may 2nd, 2010. when he passed away. My sisters and I had the truck unloaded and returned immediately after the stroke but U-haul gave us the runaround for weeks before finally offering a 100 gift card in exchange for my father's $1500 payment. I understand that U-haul has a no refund policy included in small print in the signed contract but I do believe that this should only be enforced when the customer willingly changes his mind about the use of the truck.

I dropped off a 17 foot in st augustine stores address was 3524 US 1 South. The manager is very rude. I have never meet anyone manager that is rude to her customers like she was... Someone needs to really screen there managers better than just hire them off the street I asked her how long she has been with U-Haul she said a couple months. The staff that was there in June when I dropped off my daughters U-Haul. That manager and staff was awesome. Very Kind...

On 8/23/09 I rented a 14' truck from the Thomson Ave, Ventura Ca site.which is close to my new residence. While driving the approximately 50 miles to my former residence the truck lost one of its tie rods, which droped to the ground. I called the emergency number and over an hour later they sent a mechanic. The mechanic reconnected the tie rod and told us to go on with the move. This I would not do. I took the truck back to Ventura very slowly. You could see the wheels wobble. The Thompson Location gave me a $75 credit, which was less than half what that day had cost me. I paid 3 workers $155.00 for sitting along side the road and almost getting in a acident. It was only luck that they were not hit as the driver had no steering control and we were on a busy freeway. I paid $30.00 in gas. On The 25th I rented a one-way truck from Parthenia Ave, Northridge, CA site. When I tried to use the $75.00 credit, they informed me I only had a credit of $24.32 credit.

On mar 18, 2010 my mother and I rented a uhaul from verde vally uhaul located at 27 west gen crook trail camp verde, az 86322. We rented a 17ft truck and returned it the same afternoon. When we returned the truck your worked told us we drove the truck for 47 miles and was going to charge us for that mileage. We then told him that has to be a mistake. He looked at the paperwork again and then changed it to 36 miles. Which was also incorrect as the storage we drove the truck to is less then 5 miles away from your store. While only making one trip. (Her house is less then 5 miles from the store as well)

Your worker insisted the computer never lies and that's too bad as this is what the odometer read. We tried to explain to him the route we took and that there is a mistake somewhere. He put his feet on the table and reminded us the computer never lies and to pay the money. He then said he has been doing this for 13 years and refused to listen to us. I then asked him if he has been ripping people off for the 13 years. He then stood up and briskly walked over to me in a very confrontational/threatening manner and told me to 'get out'. He slammed the door at my face as I was walking out almost hitting me. Lucky for me I moved out of the way. Actually lucky for him and uhaul as I have no issues filing assualt charges against him and your company. Not to mention fraud charges. I felt he was trying to injure me. If he did manage to do what he wanted to do, the force would have bruised my face and probably broke the skin on my face as well. I was this close on calling the police for the overcharge and assualt. I should have.

I went to the car and waited. 10 minutes later my mother and your worker come out to tell me he made a mistake in the math and did overcharge us. Apparently the owner wrote down the wrong number from the odometer when we picked up the truck in the morning and did finally corrrect his mistake. Come to find out we did only drive 17 miles. Which is far from the initial 47 then 36 miles he was overcharging us for. Lets just make up numbers shall we?!?

Is this what it takes to make sure your company is honest?

I rented truck from a u-haul agent on centennial ave. in cranford, nj and was overcharged. I drove the truck 2 miles within the same town I rented the truck from and was charged for putting over 180 miles on the truck. The truck was returned within four hours of renting. The following day the truck was rented by someone else and u-haul never checked the mileage. They are giving me a hard time getting my refund. This is theft. Do not use this rental agency unless the manager is available to clock you in and out and double check the mileage.

Jessica please see that this is given to joe shoen for his eyes only! Thank you.

Mr. Joe shoen,

I would appreciate your time to familiarize yourself with my case, since your decision will be the fate of this case/claims incident to be posted as just one more reason u-haul is dangerous and not worthy of our service members hard earned money during transfers to duty stations, as I am sure the military is a big part of the success of u-haul.

Three incidents with one trailer from california to north carolina.

This is our 1st issue with u-haul, when my husband picked up the trailer. The representative secured it the flat bed tow trailer to our f-250 truck and my husband asked if the tires needed to be checked for air pressure while the rep mike was busy attaching the trailer to the truck. Mike the rep. Stated it wasn't necessary the trailer just had an inspection and was good to go for the trip of over 3, 000 miles.

My husband brought the trailer home and parked it in our driveway to await our friend to assist him in loading the 4-runner we were about to tow onto the trailer for the trip.

That evening when xxx arrived they proceeded to load the 4-runner onto the trailer. Xxx our friend that was assisting was straddled over the trailer where you join the trailer to the back of the truck hitch so he could have a center view to guide xxx my husband driving the 4-runner up on the ramp and on to the trailer. No sooner was the 4-runner on the trailer ramp when the trailer with force mind you popped off the hitch, I mean as soon as weight was put on the ramp with the 4-runner it caused a chain reaction making the hitch for the trailer pop off the our tow ball and bang into our tailgate, which was down at the time making a golf ball dent in it and taking the paint clean down to the bare metal in two places. Not to forget xxx who was hit with such force that it jolting/lifting xxx off the ground after the trailer crashed/hit him in between the legs/thighs and causing him to slam his jaw shut causing what appears to be a cracked molar and him needing dental work, which he is in process of as I write this. This was first written in aug on the 14th. 2009 xxx has since been to the dentist and yes it did crack his molar causing him to need a crown but that is his incident attached to ours. I am just trying to deal with mine. Xxx will take care of himself if he sees it necessary to file a claim.

Upon this incident we found out not only was the trailer not secured to the tow ball as my husband was able to twist it down more turns then would have been necessary had it actually been secured in the first place. Not without mentioning this was also put on a tow ball that was not the right size, which was 1 7/8" tow capacity of 2, 000 pounds or there about, which seemed to elude the rep mike that attached the trailer to our truck's tow ball without mentioning improper size, as if we would know what size? The rep attaching the trailer should know this and follow proper protocol for securing the trailer to our truck, not putting us in such a predicament as to almost get us killed by piss poor judgment or no thought at all to making it secured properly. But with that said xxx and xxx decided it was time they just start from ground zero in the morning taking the tow ball into ford and getting the right ball for the job at hand. And to make sure no damage was done to our truck from this point for towing purposes. That is when the size of the ball was noted by ford representative. It was just after after 6 pm when we thought we should inform the company renting us the trailer of the issue we just had but the shop was closed. Probably a good thing considering the incident could of had a worse outcome had our two children been near by or even assisting. They were having a hard enough time trying to stay away from their dad who just got home from two tours overseas away from us and was on a strict schedule to get back to his command to check in, leaving little time for delays for our arrival to nc.

The next day xxx went to the truck accessories department to get a new tow ball and make sure it was the correct size, the right size tow ball and the shop we rented the trailer from was closed that day. Besides my husband was too irate over what had occurred the day before and felt it best to let it be till we got to nc to file our claim of damages. The fact my husband could have killed someone had that trailer come off/jack knifed after driving away from the u-haul shop on a state hwy in the mountains that have winds and turns of 90 degrees in which mike assuredmy husband it was secured is just that type of reason people die due to negligence/failure to do the job right. Xxx had offered to do the trailer hook-up himself, but mike insisted on doing it.

This is the first issue with the trailer. I have photos you just say the word and I will send a copy of any of them in regards to each incident. Please note that these have been sent once but apparently I need someone of authority to see why this should have been resolved in august.

This is our second issue with the u-haul trailer, our first day on the road!

Outside of reno in the middle of the desert in the middle of the day with no ac/ in the bronco, scott is driving our third vehicle behind me driving the f-250 and towing the trailer. The bronco remember has no ac and our great dane and burmese mountain dog are with him, I have the rest of our load of heat sensitive animals; two tropical parrots, two pedigree chinchillas one pregnant - which can die from too much heat as they live in snowy mountain purpose of their dense thick fur and a cat (Thick long hair persian type) not to mention two young children.

All put at risk because the tires were not properly inspected. Noted on our form given to us by the driver that was sent out to inspect and fix what needed to be. As the driver that came out for our tire change checked the other three tires he found they were 10 plus pounds of pressure low in, not one, not two, but three of the four tires. The pictures I took would show the fourth is blown out. Not only should this not have happened had the tires been safe enough for the trip but the trailer shook violently and swayed me into semi's all going more than 75 miles per hour, could have caused me to side swipe them! Not to forget mentioning when this occurred there was no where to pull over safely for almost a mile as we were against guard rails and no shoulder to park on. Don't forget those huge semi's just barreling by at 75 plus miles an hour. Stuck in the desert causing me to run our f-250 engine wasting very expensive fuel to run the air conditioner for the animals and children, really quite upsetting to say the least. Oh did I mention the driver that came out to fix our blown tire said all the other tires are not in the best of shape and probably shouldn't have passed whatever inspection had been done. I have that documented as well, I asked that he write that down for me so I may have documentation in the event it would be necessary if we had any more issues with tires...

A delay of almost two 1/2 hours in the middle of summer in the desert stranded basically. Shortening our drive time for the day for the first leg of our journey across the united states. Not a good second day with this trailer.

This is the third issue with the same u-haul trailer! Not to mention this is the same tire that had blown out and was replaced now had the bearings weld to the wheel rim on the trailer almost causing us to crash yet again on a severely congested highway during a crazy time of the morning rush hour on an overpass that was a blind turn and no shoulder! My nerves are still rattled that to date I can not drive a trailer to tow our boat! Call it whatever you want I call it post traumatic stress and I just can't drive a trailer as the fear is still so fresh in my mind... The fact this wasn't caught upon during the so called inspection of the trailer we rented is beyond me.

In the city of louisville kentucky on the main interstate hwy there is smoke coming from behind my truck and xxx can't tell what has happened he just knows that something is really wrong and I am wobbling all over in my lane and crossing lanes as I can't keep the trailer straight we are on blind turns and over passes, and it is not a little but a lot and my husband is calling me on the cell phone expressing his concerns by yelling pull over pull over something is on fire, you have smoke everywhere. As if I already wasn't trying to find a safe place to secure us out of all the 65 mile an hour semi's whizzing passed us. I have no where to pull over and I am now almost at a stand still in the middle of traffic all driving very fast passed us and on the other side of a blind turn and overpass, finally able to pull over in-between the on ramp and the highway merge we stop and xxx inspects and tells me next exit pull off.

I did and we call u-haul again and I demand they bring another u-haul after the u-haul representative asked me to drive the broken trailer to them, down to his shop for him! What on earth would possess someone to ask for the customer to bring the jacked up trailer to them? My husband isn't pleased with this and asks the rep if they want to be responsible for any damages to our truck and the well being of all other drivers on the road as well as our entire load, since we are driving a damaged u-haul (Really I am thinking next time budget rental)! Guess that made the tune sound different and not too bright a thing to have us do in the first place.

After almost four hours later in heat that is rising by the friggin minute and we are all sweating and dogs are panting as now it is humid something we are all not acclimated to whatsoever, we get a new trailer to put our 4runner on to get back on the road over almost 4 1/2 hours later. Which made us very delayed a total of almost 8 hours of drive time (Which adds up to a days travel time, not to mention my nerves) and a day late for arriving in nc for my husband who is in the military due to check in the day we breakdown in louisville. I was not about to force myself to drive while too tired to but must make after our delay caused by neglect and defective equipment we paid good money to rent, that initially damaged my truck tailgate, xxx needing a root canal and crown, cause of several delays, my husband to be late checking in on orders with the military (Not good) and the fact we suffered through this whole order in the heat.

Yes not too happy about u-haul and now to have claims not respond efficiently to close this claim out is really just like icing on a cake don't you think? Or how about the fact I was offered a lousy 100.00 and a customer coupon for 200.00 are you kidding me, I want all my money back plain and simple. Can't make this any clearer. If I have to publish my little escapade with the base news paper and file a complaint with our commanding officer in regards to u-haul and our claim I can almost promise this does not look good for a company to treat transiting soldier on orders with accompanying family in this respect. Or just giving this story to youtube since my daughter video taped what we went through after almost two years away from my husband serving for our country to have a company treat him as such, well you decide the fate of this case.

Regards,
Names withheld may seek legal counsel...

I will never rent from UHaul again. If I need a trailer, I will buy one and sell when I am done. The last time I reserved a truck, I got a phone call on the day of my move. I had to drive 40 miles to pick one up, even though there was a dealer in town. The truck broke down. I was left at a fleabag hotel. It was 9:00 pm the next day before the truck was fixed. After I got back on the road, Iwas pulled over because the tail lights on the UHaul trailer were not working. Before I returned the truck, the brakes and power steering were begining to fail. I was not fully reimbursed for the hotel room. They will only pay $50. Never mind the fact that they chose the hote. Then I was charged for extra miles that I would not have driven if the piece of junk had not been towed 40 miles in the wrong direction. If that was not bad enough, the uhaul employee said, "Of course these trucks break down. Renters don't treat them very well." In other word, it was my fault. Then, when I complained, I was offered $100 worth of uhaul junk. The breakdown would not have been so bad if I had not been treated so badly.

We rented a 26' truck from U-Haul, one month prior to our scheduled move from New York to Dallas on November 28 2009. I had made all the arrangements with the movers and my husband had made an arrangement to buy a car in Dallas on the day of our arrival. The people who are selling us their car were moving to another state but they've decided to wait for a couple of more days until we arrive so that they can sell their car. On Friday at 5pm (about 15 hours prior to the scheduled delivery time, and right after everything closes) U-Haul gives us a call to say that they don't have a truck for Saturday but we can get it for Sunday. We are moving from an office building and the freight elevators on Sunday are closed unless you make prior arrangements. Friday at 5pm we had no time to make these arrangements and now our move is automatically scheduled for two days later which is the Monday right after Black Friday weekend where it will be impossible to park the truck near the freight entrance because of the volume of delivery trucks on busy Monday mornings.

I have looked at uhaul reviews on the internet and saw that many people posted similar comments. I should have looked at those before. I hope someone else reads this before making their decision with U-Haul.

On 11/01/09 I Reggie Herring was phoned by one of U-Hauls representatives during their closing hours informing me that I may have water damages to my storage. Monday November 02, 2009 I drove to the u-haul facility, and yes there was water damages to both of my storage bends. The manager Ron Haynes said that all u-haul can do is give me another bend, and Novembers month rent free. I told the manager Ron that I have insurance on my storage. Ron then sent a female to escort me to my bends photo my soaked merchandise, and then he gave me a claims number. Ron, stated that he had a opening on a 10'X10' bend available Tuesday, and that he would give me a call tomorrow afternoon. I called 11/03 -11/04 a employee at u-haul said that he wasn't there at the times. I ended up driving to u-haul to find him sitting there just not taken calls at that moment I assume. Ron said that he was about to call me back because the renter had not finished moving his contents out of the bend. I asked Ron about the other u-hauls around the areas he said that they had vacancies now. Also Ron said that he has one available now that will be ready in a few minutes. I waited out the time went to my bends, and started packing my property for the move. I walked into the new building seen fans blowing on both ends, and moisture on the floor. I opened the hatch to the vacant bend my eyes burned, and nearly pasted out from bleach fumes. I closed the door back then headed towards the office, but before I could get out of the building good another renter griping opened his storage door (FLOODED) water still sitting in the bend. I inform the manager Ron that that building had taken in more water then my previous one, and that someone had attempted to cover up mold, and mildew with a strong scent of bleach. Ron, got heated, sarcastic, and rood saying that if I don't want the bend I can take my stuff, and business elsewhere. Ron also state that they did repair to to building, when I asked can he tell me what repair was done other then pouring bleach to kill bacterial he got hot again. I wasn't going to get into a ### session with this man over his management practices. I definitely wasn't going to lower my standards in front of him so I said that he can talk to my lawyer. Now for the low blow of it all U-Haul storage is now trying to charge me compiled late fees, and storage wages after they refused my payment 11/02 thru 11/05. Management (Ron) said that u-hauls not taken payments from anyone for the Month of November who had damages to their person property due to rain not draining off their lots.

U-Haul should be prohibited from even using the term "Customer Service." Their customer service reps are arrogant, rude, argumentative, grossly incompetent, unhelpful and, frankly, the dumbest bunch I've ever dealt with. U-Haul has no hiring standards. If there were justice in the world, this company would be out of business.

The customer is always wrong, you appear to be bothering these people by calling, you have to call twice to confirm even the slightest information and you are more likely to be insulted than helped.

Do a favor to those companies that actually care about their customers. Please don't rent from companies like U-Haul.

U-Haul discriminates against Ford Explorer owners and refuses to rent trailers to them. I e-mailed Ford, and they e-mailed back:

Dear...,

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding U-Haul's Ford Explorer Rental Trailer Towing.

U-Haul International's policy to exclude the Ford Explorer from being an authorized tow vehicle is a concern. Since the Mountaineer is an authorized tow vehicle, their policy is not a result of any functional issues about the vehicle's ability.in fact, U-Haul issued a field bulletin to its dealers that stated: "this policy change was not related to any safety issues." Ford management will be meeting with U-Haul in the near future to discuss their policy.

On July 9, 2009, I agreed to pay $98.14 to rent a 6’ X 12’ U-Haul trailer from EZ Storage in Killen to haul furniture to Mobile, AL. I picked it up on Thursday and was scheduled to return it July 12, 2009. On the return trip to Killen, we were on I-65, approximately an hour out of Mobile, when the trailer came off the hitch around 2:30 P.M. We pulled over and were able to get the trailer off the interstate; however, the break on the trailer was now up, and we were unable to put it down, so it could be reattached to the hitch.

I had purchased insurance for the trailer during the July 9, 2009 transaction, so I called the hotline for help. The hotline customer service representative (HCSR) took our information, as well as the location of the trailer on I-65, which was between County Road (1) & (61) between the Atmore & Perdido exits. The HCSR said it would take 30 minutes to call us back, and when she did call back she told us she was sending a wrecker from Pensacola, FL. I told her that was a long way to come and asked her if she could find anyone closer to us. She said she would try, but called back to let us know J&J was the closest. When the tow truck showed up around 5:30p. m., more than three hours after the accident, we discovered that the harness extension (wire to the lights) was severed when the trailer came off, so we could not haul the trailer anymore because the lights would not work. The tow driver said he would haul it back to Pensacola and take care of it. I called the hotline to let them know J&J had taken the trailer.

On Monday, July 13, 2009, I took the appliance dolly back to EZ Storage. I told the owner what had happened. He told me he was sorry. About an hour later, he called me at work to tell me that my Visa account had been charged $1, 090.05. I could not believe what he was telling me. I asked him what the charges were for, but he didn’t know, so he gave me the number for the Mobile U-Haul Regional office (800-63...). I immediately called and talked to Chuck at the Mobile U-Haul Regional office, and he told me it was a towing and rental fee. That same day I called and talked to Connie at U-Haul Customer Service (800-78...), Ray Poole, EA (205-97...), and Stan Hannon at Republic Western (800-52... Ext.226), which is the Insurance Co. No one could give me any answers.

On Tuesday, Chuck at the Mobile U-Haul Regional office sent me the charges - a $292 rental fee and a $722 cleaning fee, plus $76.05 in taxes. I then called Stan Hannon at Republic Western Insurance. He told me to talk to the U-Haul Mobile office again and get a break down of the two charges. I called and talked to Chuck at the Mobile U-Haul Regional office and told him I wanted a breakdown of the charges. He told me those were the charges. I told him that I wanted all papers dealing with my incident, the tow charges, etc. He said he would try and get them for me. I told him it should not be too difficult that it should be all right there in a file in his office.

On Wednesday, July 15, 2009, I called J&J, the tow company and asked Dan, the owner, for a quote on a car being towed on a flatbed from Pensacola to Mobile. He quoted a flat rate of $225, and said it was good any day of the week, but there would be an additional charge of $25 after 6:00 P.M. I had him fax the quote to me. I also went on MapQuest and mapped the distance from Pensacola to I-65 which was around 60 to 65 miles, the same distance it is from Pensacola to Mobile! I called EZ Storage and told the owner, and he said he would investigate, but was told by someone at U-Haul to stay out of it – he would not say who this person was. However, he did give me a quote of $194.00 for leaving the trailer in Mobile, which included a $157 rental fee, $32 for insurance and an additional tax/fee of $5.

Thursday, July 16, 2009, I still had not received any papers from the Mobile U-Haul Regional office, so I called Chuck, who was not in; however, I did talk to Jim Bean and told him I wanted the papers. He said he would see what he could do and get back to me, but that Chuck was handling my case. He never got back to me.
On Friday, July 17, 2009, I called Chuck at the Mobile U-Haul Regional office to ask about the breakdown, and he still did not have it ready. He finally called me and sent me the details by fax late that afternoon. After getting the papers, I called him back to talk about the towing and wiring charges, but Chuck had already left for the day. That same day, I called and talked to U-Haul Customer Service again, and they directed me to the U-Haul Birmingham office. I talked to Brenda there, but she was not able to help me either. After getting the breakdown of charges, I called Dan at J&J, too. I told him he was over charging for the towing and the wiring. He had quoted me $225 for a 60 mile tow any day of the week. Now he was charging $548 for approximately the same distance, plus he was charging for wiring the whole trailer when only the harness extension was cut.
On Monday, July 20, 2009, I talked to Chuck at the Mobile U-Haul Regional office and asked about the rental fee of $292. He said it was a two-way fee. I told him I wanted a breakdown of this fee, but have yet to receive one.

On Tuesday, July 21, 2009, I talked to U-Haul Customer Service again. They looked up my account and noted that I had taken out insurance, so they told me to call Stan at Western Republic again. I then called and talked to Stan and he said that he would talk to some other people and would get back to me on Wednesday morning.
Wednesday, July 22, 2009, Stan at Western Republic did not call; however, I called Stan twice and left messages.

Thursday, July 23, 2009, Stan at Western Republic did not call, although I called him twice and left messages.
Friday, July 24, 2009, Stan at Western Republic did not call, although I called him again and left messages.
On Monday morning, July 27, 2009, I still had not heard from Stan. I called U-Haul customer service again and was told to call Western Republic. I called Western Republic and asked for someone else to help me. I was put on hold and then told Stan would get back to me today. Stan did call back approximately two hours later. He said he thought that maybe there was something they could do and he would get back to me.
The rental fee, towing and repair charges are usurious! I bought the insurance recommended by U-Haul and should only have to pay the original bill of $98.14, since the insurance I bought covers any accident that might happen. The fact that the trailer came off and was unable to be returned to our car because it had no lights is not my fault, nor should I be responsible for the costs incurred to haul it, repair it, or return it to the location where it was rented.

The u-haul customer service worker at 4600 w. colonial drive orlando, fla. 32808 phone [protected] charged my debit card that. was to be used only to reserve a truck for an aquaintance. I had asked if anything could be charged to me and was told my card would have to be swiped for any additional charges. i was told that the truck was not picked up on the 3rd. as agreed. i have the reservation #[protected] and the pick-up date as [protected].therfore there should not have been any cancellation charge at all .-U-Haul took my money for no reason, ,

While making a telephone reservation for a cargo van, UHAUL was charging $19.95 per day and .99cents a mile!. I my move would be 160 miles, making the truck $180! Expensive! Anyhow, I told the representative to forget about it, & I am going to use a local rental company. Which was a little over $100 with upto 1000 miles included. She then said she could price match it. She put me on hold for a very long time and when she got back on the phone she said according to policy there is no price matching on cargo vans, but she couldn't point me to where that was the case. I think they made it up seeing how they couldn't compete with that price.

I did a search on Uhaul price matching an I found another disgruntled person who had a similar experience except with a Truck! I bet they pick and choose what they want to match!

My storage unit was broke into by a ex girlfriend here is the problem a employee told her to get a locksmith and cut the lock infront of the acting manager. This is on his personal report and on the police report from staitments made by u haul employee's. There insurance republic western has denied my clain even though they are clearly wrong and after a little research I find this seems to be there M.O. they have a monopoly on there units and insurance and it seems to be a scam. I contacted the BBB and made a report only to get a generic responce back. The VP of there insurance company actually said" if i told someone to go out and shoot someone and they did it should I be held responcable" trying to compare a employee telling a thief how to break in to murder. They will not fix the problem at all and I am a single dad with 2 kids and we lost everything. This company is just horable and with all the other stories I have read this seems to be there way of bussiness.

MY husband reserved a dual-axel trailer from u_Haul and we were advised that we would have it on the date, at the ipckup location of our choice (Houston, BC). The day before we were to pick it up, uHaul called and advised that we would have to drive to Prince Rupert to pick up our trailer and that's all there was to it. Rupert being a 750km round trip).

When I pointed out that their guarantee promised that they would have an equaivalent or better vehicle, the CSR at their 800 number, possibly the rudest human on earth next to an ICBC employee, on the phone advised me that they had my trailer and it wasn't their fault thet it was "not quite" at my desired location.

I find their proactices to be unreasonable, the length of the trip to pick up more than unreasonable and I am taking them to Small Claims Court for all costs incurred from the extra travel. including mileage, fuel, distress and delays, etc.

If anyone in Canada wants to join me on this, please e-mail me at GoneSkiing @ uniserve.com and include uHaul Potential Class Action in the title of the mail.

I went online to order a truck, then I got a call the next day, saying he only had one available at 3:30 in the afternoon, my storage unit closes at 5, at the other end of the city.
So I said, no that won't work, can you put me on a list in case someone cancells, he said no, I asked to speak to a supervisor, he said he was the supervisor.
I said can I speak to your boss, he said I am the boss,
I told him I wanted to speak to his supervisor,

He told me he was the owner of uhaul.

Bottom line rude, stupid, and not good for business,

In these rough economic times, I am not spending any money with a company that takes your money and gives you low class service, if at all.

I will never use them again
By the way budget rental did it right away over the phone.

So forget their website, its a lie
It just prints out a report to some dealers, and someone is assigned to call you back. This guy told me no other location in the city had them either.
Right...

So budget is my new best friend.
And u-haul sucks. Do not do business with them, unless you want to get screwed and be spoken to by a rude man,

I made reservations at a U-Haul 'dealership'(Canton Water Systems) in Canton, Ohio for a 10' Truck and Car hauler one-way to Cumberland, Indiana. A distance of a little over 300 miles. The issue is; the contract stated the Mileage out was 4033.9. Unfortunately, I did not confirm this when I got into the truck nor was I reminded to confirm this by the 'staff.' I had numerous other things on my mind, being in a strange town, hauling a car for the first time and across state lines, wondering if their 2 straps are going to hold, etc, etc.

So when I returned the truck and trailer the next am, (the U-Haul on Shadeland ave., in Indianapolis) they stated I had driven over 688 miles. Now they are wanting me to pay an additional $150 plus dollars.

My contract was placed on hold, since this was a Sunday, the manager would have to review it the following day and then call me. Today is Wed, I have not received any calls, however I did receive an attached contract in my email today, I'm not sure who it is from since there is no name, no greeting, no salutation, just "Your U-Haul contract is attached"

I suppose it's my own fault for not double checking, but they don't make any attempt to believe the customers side of the story. There is the possibility they wrote the wrong number down. I left a message at the local U-Haul for the General Manager...still waiting for that phone call...waiting...waiting...