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Ugg.com / Deckers Outdoor
Ugg.com / Deckers Outdoor Customer Service Phone, Email, Contacts

Ugg.com / Deckers Outdoor
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3.5 121 Reviews

Ugg.com / Deckers Outdoor Complaints Summary

75 Resolved
46 Unresolved
Our verdict: With a good resolution rate, Ugg.com / Deckers Outdoor generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Ugg.com / Deckers Outdoor reviews & complaints 121

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Newest Ugg.com / Deckers Outdoor reviews & complaints

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8:05 am EST
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Ugg.com / Deckers Outdoor boots

I purchased a pair of Ugg boots from London shoe store near Covent Garden. They're one year old, so the warranty has expired.

They were expensive: £170, but I thought I was buying something lasting. But after this short time, it turns out that the 'leather stacked heel' is actually some kind of plastic, with strips of suede glued over it, and the deceptive covering is peeling off. My local shoe repair also cannot fix them because the rubber sole is made to wrap over the heel all in one piece.

They look similar to this year's Naiyah boot, but with a zipper closure.

Beware! These weren't cheap knockoffs, but my 'real thing' was just as rubbish.

Barbara Caswell

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10:39 am EST

Ugg.com / Deckers Outdoor product not as described

The boots were described as Genuine leather and Sheepskin and has it on the label inside as well. But the boots are not leather they are "fake suede" and very hard. The lining that is supposed to be sheepskin is also fake probably polyester fur. They are hard and everything about them is cheaply made. They are out right liars. The label says Made in Australia, which is also not true. They are made in China but are not made by the official Ugg company which started in California. The label should actually say made in China, since that is where the original Uggs are now made. Don't buy from

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Ugg.com / Deckers Outdoor liars!

I have ordered three pair of ugg boots from www.ugg.com.au and when I received the package I saw only two pairs. I immediately contacted their customer service team and asked about the missing pair. The rep I was talking to seemed like a nice person and promised that they'll ship me another pair. Two weeks later I asked about my order status and they claimed that my order was on its way and will be here soon. Another two weeks passed and they said the exact same thing! For about two months they were lying to me and I'm sure that they actually never shipped the missing pair otherwise it should have arrived a long time ago! Boots are nice, but these people are liars and I do not recommend buying from this site.

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uggsales
, AU
Jun 22, 2016 8:34 pm EDT

This customer has either ordered from another website thinking it was ugg.com.au, or is is a false complaint

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11:33 pm EST

Ugg.com / Deckers Outdoor customer service

email to uggs - I was on hold waiting on customer service for over 2 hours. i called at 8:47 est and at 11:04 the person i was connected to (after talking to her for aprox 20 minutes) said the people who could help me closed at 11 pm and i need to call back tomorrow. this wait time is unreasonable and asking me to call back tomorrow is unreasonable. I JUST WANTED AN EMAIL GIFT CARD... I GAVE YOU ACCURATE ACCOUNT INFO, WHY DO I HAVE TO STAY ON THE PHONE FOR 2 HOURS TO GET "CALL BACK TOMORROW" SERIOUSLY? ITS AN E GIFT CARD... NO SHIPPING, NO HANDLING!

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9:20 am EST

Ugg.com / Deckers Outdoor horribly poor customer service

I would never have purchased anything from this company ever again! I wish I knew how horribly they treat their customers before ordering. I purchased a pair of shoes with two day shipping. Later received a confirmation email, but there was nothing about two day shipping. I called the company and waited for 2 hours on the phone and then finally hung up because you cannot reach them. I gave up and tried their chat and was disconnected. Three weeks later I finally received an email! The response said I should look around my neighbors houses for my package. I asked about 2 day shipping and they replied that 2 day shipping was never applied to my order. I waited too long and still received nothing!

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1:31 pm EST
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Ugg.com / Deckers Outdoor customer service

Horrible customer service! Don't count on being able to speak to a customer service representative. I held for 45 min only to be disconnected. This was after waiting 35 min. this morning and giving up and utilizing the option they have to enter your phone number to have a cust. service rep contact me. That was 4 hours ago, .

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Lisa OKC
Oklahoma city, US
Sep 14, 2022 8:29 pm EDT
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This company needs work on customer service. I purchased products from website using Apple Pay. The amount was approved and order shipped. Several weeks later I get an email stating they didn’t collect all the money. They send me a screen shot that shows approval of entire amount and then the change on their end where they processed payment for only 1 of two items. I said ok call me and I will give payment over the phone as I do not use PayPal. I even gave them the option of emailing me an invoice and I would send a check. I tried 3 times to call in but I do t have a long enough break during their business hours for that automated hell. The jerks sent it to a collection agency instead of just calling me to correct their mistake. I own lots of uggs but will never buy another item from them after this fiasco.

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ugg's
, US
Jul 25, 2015 6:36 pm EDT
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I have a pair of UGG'S boots that were a gift a few years ago .. I love them .. but the whole top split open ? to my understanding they are guaranteed for life ? I want to know where I can get them replaced or send them to be repaired ..I live in montreal Canada .

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Samec12
White, US
Dec 22, 2011 5:08 am EST
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I ordered a pair of boots on cyber monday from ceilocollections.com, i made sure the website was secure, the url started with https:// and there were no complaints of this website before. The payment went through as jcs fashion brooklyn NY. I was very confused, googled jcs and all i found were fraud/scam complaints. I have yet to recieve my package and my bank is in the process of disputing.

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Bix
, US
Jan 21, 2011 9:02 pm EST
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My boyfriend ordered a pair of UGG boots for me from http://www.blueflyboots.com, also known as http://newfashionable.info/. They were ordred on 1/3/2011. Boots have never shown up, but his credit card was charged. There is no phone number to contact them, only an email address of Sales@BlueFlyBoots.com. Uh, don't think I need the fraudulent sales group to contact me. I have sent an email to this bogus address, but have yet to hear back.

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Toxhead1
Bolton, GB
Feb 03, 2010 2:15 pm EST

This set of robbers sent me 2 right feet boots, then will not respond to my emails requesting correction.
STEER WELL CLEAR OF THESE BANDITS!

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KelMer
The Woodlands, US
Jan 09, 2010 7:04 pm EST

I ordered a pair of boots on line and they sent a different pair and refused to provide a return address or refund. This is internet fraud and I got scammed. Do not order anything from this store.

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sja1
Pgh, US
Dec 30, 2009 6:54 pm EST

Uggoutletsales.com is a fraudulent web-site. When you order boots, the company that charges your account is pop-merchants.com and the boots are never shipped. This company also runs snowboots-outlet1.com and snowboots-outlet2.com. All of these websites are run by a company in China claiming to sell ugg boots at a drastic discount.

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Mrs. Janice Dowson
Newcastle-upon-Tyne, GB
Dec 17, 2009 5:17 pm EST

I purchased children's ugg boots through the site www.uggstore.gg and paid for them using a debit card. I have recieved an e-mail to say that they have recieved payment but am finding it impossible to contact them to track the order. My username and password are being refused and the e-mail address just wont allow access. I think I have been robbed. What can I do about it.

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Babsy29
Manchester, GB
Dec 09, 2009 2:43 pm EST

I too have ordered from this fraudulent website who seem to trade under numerous names. I have been had for the pricely sum of £129. GUTTED.

I have managed to get hold of an email address: servicecenter2009@gmail.com.

I paid with my debit card which i have now cancelled.

Hope this email address will help

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Lou5678
Epsom, GB
Nov 28, 2009 12:57 pm EST

01 Nov 2009 purchased boots from UGG.GG and received email confirmation from them and from Luxuryvendor.com. Credit card debited 02 Nov 2009 but goods not received and now unable to contact either company. Website looks professional but don't be deceived. DO NOT ORDER FROM THESE WEBSITES.

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3:42 pm EDT
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Ugg.com / Deckers Outdoor poor quality

Was given a pair of UGG boots as a Christmas gift. Loved my boots and took very good care of them. 4 months after receiving the boots (brand new), they ripped along the seam above the heel. The rip is 3 inches in length. Was not impressed, as these are extremely expensive boots - they should last longer than 4 months! Took the boots back to the store they were purchased from (Quarks Shoes), and politely inquired if there was anything that could be done. The two ladies working were EXTREMELY rude, and told me that nothing could be done. I realize that the poor customer service I received is not a reflection of the UGG company, however the poor quality in which these boots are obviously made is most definitely a reflection on the UGG shoe company. I sent an email to the official UGG shoe company, and did not even receive a response! Not even an apology! If a person spends $250 on one pair of boots, they should last longer than 4 months! Clearly their shoes are terrible, HORRIBLE quality, and everyone should be warned - DO NOT WASTE YOUR MONEY ON UGGS! THEY ARE A COMPLETE RIP OFF. DO NOT LET THE UGG SHOE COMPANY STEAL YOUR MONEY, AS THEY DID WITH ME!

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2:51 pm EST
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Ugg.com / Deckers Outdoor boots

On Dec.26th 2013 I placed an order with the uggs company for two sets of uggs 3 button boots in size 8. On Dec. 27th 6. I placed an order with the same company for the same boot but in grey in a size 6. I received 1 pair of the size 8 black boots and my order for the size 6 grey boots the week of Jan.7th. As of now Jan.20th I haven't received the other pair of size 8 boots I originally ordered on Dec. 26th. On Jan. 12th I e-mailed the company and expressed my concern, but as of yet have had no reply. I am happy with the order I have received and would like some information on the other pair of boots I ordered. My credit card was charged for three pairs of boots, and the bill is now due, so I need to know the status of my order. I checked the order with realy pay, and it was processed and approved, so I am confused about the delay as well as in receiving no information about my order. Any information you could give me concerning this matter would be greatly appreciated. As I stated above, the sooner the better, as my credit card bill is due now.
Thanks
Pat Clowes

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Update by Pat Clowes
Jan 19, 2014 2:54 pm EST

I am still interested in receiving the rest of my order from Dec. 26th. Just need to know what the delay is all about.

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travis meyers
colden, US
Nov 23, 2011 7:00 pm EST
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the box that the uggs came in was very badly destroyed also the uggs shoe box was just the same why would this be allowed it was probably something to do with the USPS but still there needs to be thicker boxes

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mbecker
Farmington, US
Mar 04, 2010 8:39 am EST

I ordered boots in Dec and returned them in January and still have not recieved my refund. I call and the # does not work does anyone have a different # for them. Or does anyone know what is going on with this company?

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Carol Prushan
,
Nov 26, 2008 12:37 pm EST

THIS IS A TOTAL SCAM cOMPANY TOOK MY MONEY AND A LOT OF MY FRIENDS MONEY AND NEVER DELIVERED BOOTS BUYER EBWARE BOOTS ARE TOO CHEAP FOR A REASON

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11:37 am EST
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Ugg.com / Deckers Outdoor won't honour 15 day money back guarantee

I already have a pair of genuine ugg boots these from Ugg original are of a much inferior quality and although I ordered the largest size which fits me in the genuine Uggs these are too small so I can't order a larger size. It says on the site 15 day full refund but they will not honour this all they will offer is 5% not a full refund I have emailed them repeatedly for a return address but they refuse to give me one and although they say they are Australian their English is very poor so I think they are misrepresenting themselves . Can you help?

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mokesa05
, US
Dec 03, 2013 12:04 pm EST

like Jason answered I am inspired that some people able to make $4310 in four weeks on the internet. see here http://b23.ru/0d6r

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10:25 am EST
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Ugg.com / Deckers Outdoor poor quality

Paid 2OO POUNDS FOR UGG BOOTS FROM REPUTABLE SHOE SHOP IN CARDIFF HAD THEM 2YRS AND PULLED THEM ON AND THE ENTIRE SHEEPSKIN ACROSS THE FRONT RIPPED, ONLY 12 MONTHS WARRANTY ON THE BOOTS FOR 200 POUNDS I WOULD HAVE EXPECTED A COUPLE MORE YEARS OUT OF THEM, I WOULD HAVE HAD MORE WEAR OUT OF A 10 FAKE PAIR THANK YOU TO UGG ! JUST GOES TO SHOW YOU THINK YOUR BUYING THE BEST BUT YOUR NOT...

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Ugg.com / Deckers Outdoor fraud company

Hi
I would like to complain about the above company, on January 5th I ordered a pair of Authentic Kensington Toast Ugg boots for £120 on the 11th of January I received my delivery. As soon as I opened my parcel I knew things were not quite right! The box was completley battered with sellotape all over it. When I opened the box the wrong boots had been delivered! wrong colour, material etc. I immediatly went to my email address where they had emailed me to say they were on there way to return them I have now emailed several times with no joy. I do not think for one minuite that this is a genuine company. Please could you help in anyway? tel [protected]

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Sarah Thomas
Crewe, GB
Feb 06, 2013 6:07 am EST
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Hi I too, ordered a pair of what I thought were geniune Kensington Ugg Boots. As son as they arrived I too realised they were not the genuine thing, my box was also battered and smaller than the ususal UGG box size. I have emailed the company several times to make a return but am still waiting for someone to contact me, as per Sarah's comments above. PLEASE DO NOT USE THIS WEBSITE - IT IS FAKE!

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9:49 am EST
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Ugg.com / Deckers Outdoor never received

I ordered ugg-like boots on november 26th. And on december 12th and december 18th, when I called, my order was still processing. Their customer service pretended to escalate. On december 23rd, I reported them, the nomorerack page, to facebook as a scam which is where I found these sorry people. On december 24th, christmas eve, they pretended to ship my order via the united states post office which I know is a lie. I used paypal as I always try to, and got my money back. Use paypal, not your credit card if you can help it. Paypal will get you back your money. And in addition, these thieves will not have your credit card account in their compromised files. Their files were compromised, at one time.

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No More Rack CS
, US
Dec 26, 2012 10:01 am EST
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Hi,

We sincerely apologize for the negative experience you had with our website. We are sorry to hear that you have not yet received your order. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help rectify this matter to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

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8:21 am EST
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Ugg.com / Deckers Outdoor fraud website

I received an email regarding 1-day only 60% off UGG boots. Looked like it was from UGG Austrailia Directly. I went to website and actually put 2-items in my shopping card and paid throught paypal. When I saw the transaction ID confirmation it said " You sent a payment of $99.00 USD to [protected]@hotmail.com" I thought it was fishy that the payee was a hotmail account. I went back to the website and could not find phone number anywhere. I am pretty sure that UGGLLC.com is a copycat sight to get payments. I immediately cancelled my paypal payment. BUYER BEWARE ! ! ! ! I reported this to paypal!

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DustyOzzy
Perth Metro Area, AU
Dec 14, 2012 8:38 pm EST
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This has also just happened to me, I am an experienced online shopper and pride myself as how informed I am of the net and fraudsters. I must have been really excited at the prices and also very busy doing all my other xmas shopping. I'm not actually sure if I got an email or saw this sale on another site. I placed an order. On their arrival I explained to my hubby (who bought them for my xmas present) that I had better just check the package before putting them away for him. Well they are FAKE. I'm not actually sure I got an email or saw this sale on another site and fell for it. I actually went on line to my internet provider site to see if I could track down any emails with a sale from them but no. If anyone does get the link please post it here. I cant even put a dispute in with paypal as I only have a receipt for the amount and no transaction ID just a tracking no#:(

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cheer111
Fort Worth, US
Dec 12, 2012 2:23 pm EST

do you still have the email with the advertisment. The same think just happened to me!
I cant seem to bring the website up.

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2:48 pm EDT
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Ugg.com / Deckers Outdoor scam company

This is a scam company selling fake ugg boots. They are also the same company as bootsoe.com. I ordered boots then did, y research the web site had no contact info, etc. I contacted paypal thank god I got, y monies back into my bank account, at which point I started recieving threating e mails,, wait your selling fake/ counterfeit ugg boot and i'm getting a nasty e mail yea I don't think so. Well I did in fact get some boots in yes they where fake. So I mail mr. Foo man choo and told him id gladly ship his fake books back to china,, all he would have to do is now send me the shipping cost in u. S. Dollars to me! They are wearable boots but not real uggs so I am donating them to a local woman's shelter, and i'll go to the mall and buy the real thing. So please my research real uggs by deaker do not, and I mean do not, either go on sale, sold directly from factory, no such thing as a uggs outlet store. So buyer beware and listen when your mother told you if it's too good or 1/2 price honey it's not real...

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summerpast
Floral City, US
Nov 26, 2012 7:42 pm EST
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Our UGG short boots website are in cheap sale. UGG are Outlet open recently and Uggs Outlet sale products in reasonable price. Ugg Boots Outlet must please you. Authentic nevertheless inexpensive UGG boots normally are not effortless to uncover.

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Ugg.com / Deckers Outdoor missing consignment

Ugg Australia dispatched me several pairs of slippers in November of last year 2011, the parcel was worth apprx £350.00. It was tracked and sent through TNT Melbourne Australia, the parcel made it through customs at Heathrow England at a cost of £58.00 only to get as far a the Liverpool distribution depot and then be lost. TNT has admitted this is a lost parcel but will not reply when written to in Newcastle, their complaints department. Also Ugg Australia do not reply to the correspondence even though I have a missing consignment number to quote, it has been almost a year since this fiasco started. My Christmas slippers never arrived and since I did not have the money to replace these slippers it was a pretty poor christmas in this household. Please please do not fall into this trap as I have

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Ugg.com / Deckers Outdoor ugg boots

I purchased a pair of ugg short classic (£180.00) 3 month later a hole appeared on the top. Bowleys head office - Johnsons Shoe Company refused to do anything about it as it was cursed by me wearing the boots! Has anyone else experienced this problem and what was done about it

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martha evans
Swanton, US
Jan 03, 2009 8:15 am EST

The boots are the wrong size and there is no return address or information except in Chinese. The shipper, EMS is a fraud.

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gwennA
Calhoun, US
Jan 08, 2013 3:27 pm EST
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I too bought a pair of ugg boots for $150.00 from Dillards department store and mine developed a hole right on the top opf the boot where my big toe is very upset about this. Quite a bit of money for a pair of boots that I bought last year but have only worn a few times that are completely unwearable now look like new boots except for the hole on the top. I noticed that the material seemed awfully thin on top but I thought well they are expensive uggs so surely they will hold up. My experience has been not worth the price you pay for them.

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smc3008
34 rowanood abe, GB
Mar 30, 2012 8:17 am EDT

Ive had the same happen to me and a couple of friends have had the same problem all with grey boot purchased 2011. They have said its wear and tear but i disagree as i had 3 pairs and its only happened with grey colour. I'm now waiting for a supervisor to call back

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Ugg.com / Deckers Outdoor damaged merchandise

I bought a pair of UGG from a merchant called fr-boots.net based in China.
The payment was made through realypay.com! The boots are damaged and the merchant does not indicate any address where to return the boots.
Neither fr-boots.net nor realypay.com respond to my mail nor answer on the phone.
Be careful with fr-boots.net an realypay.com

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Ugg.com / Deckers Outdoor fake

I ordered a pair of boots from this site and before doing so, I clearly read the return policy (just in case) I was thrilled to think I couod order the boots I want and save about $75. I waited 10 days for them to arrive and when I opened up the box, I immediately knew they were fake. They didn't smell like leather and the sheep skin inside the boot was yellow and the ugg tag didn't look anything like the tag on the official ugg website. So I sent an email stating that I wanted to return them and get my $175 back and needed the address to return. The told me that I couldn't return them and that it would cost too much for me to return. Isn't that my decision to make? After many many emails demanding the address to send returns to, they stopped replying. Do not deal with this website! Total fraud!

Read full review of Ugg.com / Deckers Outdoor and 5 comments
Update by Roaxanne Clayton
Nov 28, 2011 9:43 pm EST

I already tried with my bank and I had no luck there. As far as proper agencies, I wouldn't know where to begin cause they are not in the US (which I did not know). So I am just trying to warn others so they are not stuck with fake boots.

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Jrobinson8947
Norwalk, US
Jan 14, 2009 1:35 pm EST

I ordered two pair of Ugg boots i only received one and i've been trying to contact the company and no one is responding to my emails. Do not buy shoes from ieshoes. They are fake.

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dwilde
Salford, GB
Nov 27, 2009 6:16 am EST

I believe i have bought 3 pairs of boots from this company and they are fake

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V2008egas
, CA
Dec 22, 2009 1:53 pm EST

FAKE BOOTS! DO NOT ORDER FROM UGG CANADA.CA
JUST ORDERED 8 PAIRS OF BOOTS/ONLY HALF THE ORDER ARRIVED A MONTH AFTER I ORDERED THEM. THEY SMELL OF PAINT AND ARE NOT REAL.
NO COMPANY PHONE NUMBER AVAILABLE TO CALL AND COMPLAIN.
CALLING VISA TO CANCEL CARD AND TRY AND GET REFUND AS VISA DOES INSURE PURCHASES.

DO NOT ORDER FROM THIS COMPANY! SCAM SCAM SCAM

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gina
Philadelphia, US
Mar 17, 2009 9:25 am EDT

I also ordered a pair of Black ugg cardys... got a confirmation # but NEVER received my boots! I ordered them 2 months ago. They never took any money out of my bank acct. I'm just worried my info is Out there somewhere! NEVER order from ieshoes. IT'S a FAKE website and also a SCAM!

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Susan Schwenn
Franklin, US
Feb 23, 2009 9:43 am EST

I too purchased Ugg boots from ieshoes. They are FAKE! I ordered Classic Short Uggs and they are 2 and a half inches taller than what they should be. The stitching on the back of the boots is coming off. I have been sending emails to the company. They replied once, asking if I would take a "partial" refund but keep the boots. I said 'no way"! I want a full refund and they could have the stupid boots back. They will not answer any more emails and I have no phone number for the company. STAY AWAY from IESHOES.COM

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Ugg.com / Deckers Outdoor diadiad

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Ugg.com / Deckers Outdoor fake uggs

I made the mistake of purchasing one pair of boots from this website. After proceeding to checkout and entering my card details I became concerned about the geniuness of the site as it suggested it would take between 5-20 mins to process my order. I called my credit card company to immediately cancel the payment of £52 but was advised a shanghai company was currently completing two transactions of £69.00 from my account.The only advice I was given was to wait until the payments were taken and contact them back after this to seek recovery. I called the UGGs CC number on the website but this dialled an unknown tone. I emailed them, eventually hearing from them after a few days. I explained the sitaution and demanded full refunds of both pairs of boots I had been charged for. I promptly received one refund but they told me I could not have a second. Four weeks later, no product arrived and during this time I found this website so had become increasingly aware they probably wouldnt. Afew days later I recevied a letter from the UK border agency notifying me that my parcel had been stopped at customs and examined due to the high volume of fake UGGs being brought into the UK. The letter stated these had been found to be fake and would consequently be destroyed. I had the opportunity to appeal their decision but in doing so I would then face court proceedings for helping this item into the country.
With this letter I was able to get my bank to recover my losses, just as well I paid on CC.
UGGs CC have since emailed me asking if I recieved my boots and am happy with my purchase. I have explained I know their products are fake and I did not receive my purchase and they apologised advising me a full refund would be made within a week. Three weeks later...no refund! Surprise Surprise!

Please do not buy from this website! In future the only place I will be buying UGGs from will be a high street store at full price as this is truely the only way to get a decent pair of UGGs. Please do not make the same mistake as I did!

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vondelle paulk
Bronx, US
Nov 30, 2011 11:34 pm EST

I bought a pair of sheepskin ugg boots. After receiving the ugg boots i realized they were fake, I then tried to contact the store they didn't put any documents of purchase into the bag because they did not come in the ugg box.And No return label was put in the bag. Now i cant even log onto the website this is crazy. I lost 118 dollars just gone. i had no idea they had fake ugg boots out never again i will go to the ugg outlet store.These people need to be caught an put in jail or they need to put on their website the boots are NOT REAL and let it be customer choice if they want to buy fake uggs. Its a learning experience, One i don't ever want to experience again

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