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1.6 83 Reviews

Ufone Complaints Summary

13 Resolved
70 Unresolved
Our verdict: With Ufone's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:19 am EST

Ufone data usage

Ufone is cutting my balance by giving me msgs that I have used mobile data where as my data was off on my mobile. This problem was previously sorted out by selecting 3g instead of 4g service. Now this time it's on 3g service that I'm facing this problem it occurred because I switched on mobile data for a little while after that I have started receiving these messages. 5mb, 1 mb are normally charged from my account even my mobile data is off. Now I have deactivated gprs but the problem is why data was charged from my account. Kindly sort out this because my complain was also rejected by the call center agent

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12:20 pm EDT

Ufone service is not satisfied

Deduction of charges without any package or call use. Within minutes balance of rupees 80 was deducted after only power hour package was activated that cost only Rs 10.The reason given on complaint is use of Mbs for 15 to 20 minutes. This power hour package contains 60 Mbs also so i think there is no need to use Mbs even when there is package.The response was dissatisfying service given by the staff. So plz resolve this issue honestly.

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3:36 am EDT
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Ufone Activation problem

AOA,
I am Usman, recently i convert my network into ufone its about two weeks my sim is not working even i visited ufone franchise still problem is not solved. Now i feel regret to move on ufone network.
[protected] thats my number kindly solved this problem as soon as possible.

[protected] thats my number kindly solved this problem as soon as possible.

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Hussain Jarral
, US
Jul 08, 2019 11:32 pm EDT

Hi, My Name is Hussain I'm contacting you from UAE i want to registered my complain regarding my roaming number, if i try to call someone so its mention on my mobile screen that Not registered on network but fully signal indicates on mobile screen before 3 years same number i'm using in UAE so kindly do the need full and my number is [protected]).

Thanks

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I
2:07 am EST

Ufone low signal strength

AOA Sir
I am Isarulhaq From District Hangu village Darwizi Palosa Hangu.

sir we are facing low signal strength in our area called Darwizi Palosa.
Unfortunately we are facing signal strength problem its too week kindly submet my complaint for recovering signal strength here in Hangu Darwizi palosa and solve to clear this problem we will be thankful to your company for this kindness. im submeting my complaint on date 13.01.2019
From Isarulhaq Distt Hangu village Darwizi palosa Hangu
Contact no:[protected] Hangu

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2:52 am EDT

Ufone service

Dear Ufone

I am serving/living in askari cement wah, located in between wah cantonment and Hassas Abdal. In our location at most of the places ufone signal services is very poor including both offices and residential colony area. ufone signals are only one bar OR disappeared at some places. Our most of the callers complaining us that your Mobile keep on going off. Sometime we plans about changing the line.
Once I visited the nearby ufone franchise at hassan abdal and told them regarding signals problem, but the matter is not resolved yet.
Its requested to please look into the Issue, so that we remain on ufone.

Waiting for your early response.

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ren wadhwani
, US
Nov 05, 2018 12:49 am EST
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i, m doing internet package then why deduct other charges? your service is so bad always minus credit . ufone walo uap ese hi kamate hu logo ka balance khake :/

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2:57 am EDT
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Ufone privacy issue on ufone

Someone is constantly getting my number details from ufone and harassing me online its been going on since a while but my main concern is why your company lets personal call details out and give them to such person. This guy is brother of a MNA OF PTI his name is imran abbass bhatti. I have reported this incident last year and this year as well I have complete all the details that he got from UFONE
I am really done with this I need help now ! I don't know you guys take it seriously or You WILL IGNORE IT LIKE ANOTHER RANDOM MESSAGW . I'm going to talk to media concern people as well in a while and I will mention that I reported this here.
If you want to save my life and life of many girls out here who have been harrassed contact me on my email [protected]@gmail.com

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4:20 pm EDT
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Ufone mobile tower installation

Subject: application for installation of mobile phone towers.

Respected sir/madam,

This is to inform you that we want to install mobile booster/mobile tower /wireless tower in our village there is no signal coverage my village and around some other villages. We are facing difficulty we can't take advantage from this service. I have a land,. If you have any chance to implant the booster of ufone, I offer my land for reasonable rent.
So kindly send your survey team for inspection
Name _imran khan
Contact -[protected]
Email - [protected]@yahoo.com
Address - village kandri, post office ripri. Near baharo dero. Taluka gambat, district khairpur mirs sindh.

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1:49 am EST

Ufone billing error

I have a problem that is not solved from November 2017. For the last 2 months my Postpaid number is blocked and since I am a bloody priority customer no one at the service center or call center can help me.
After being a postpaid customer for more than a decade now, when I wanted to shift to Prepay in November 2017 I was told that there are more than Rs.7000 dues on my Child/Supplementary number. I said I have been paying off my invoice every month so to that they came up with lame reasons.
1. The Child number activity was not billed to my Parent number to which I replied that my average billing is above 2K and it can't be of Parent number alone.
2. The Child Number activity was only partially reflected on your parent number bill which makes no sense. How come a service provider can say that a child number bill was divided on 2 numbers. One was reflecting on my parent number while the other half was reflecting on the Child number.
To this I said that I don't buy this logic and in case you were not billing me then I won't be paying you back anything you say went wrong and now you want to correct it after 8 months.

Last Friday, they came up to me and it was further found that even my Parent number was not being billed properly so I am now waiting that they will give me a bill of some lacs since I have been using Postpaid services for more than 10 years now.

For the last 2 months my number is blocked as there is an outstanding amount of like Rs.10000 on my number while my credit limit/security deposit is 2000. Out of this 10000, around 8000 is due to what Ufone claims is a billing error and penalizing me for their faults. Moreover, even the number is not in use for 2 months now but I am still being charged all monthly postpaid charges whereas I have clearly informed at the service centers/Helpline/Relationship Manager to close my number.

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7:42 am EST

Ufone ufone vas, info service / horoscope

Ufone VAS, Info Service / Horoscope
I am using Ufone Pakistan services from its inception and 1st ever office opened at Clifton & University Road Karachi. I had subscribed to Ufone VAS, Info Service / Horoscope services from many years. The horoscopes messages delivered to me were very perfect and qualitative and on time everyday until late December 2017.

Not receiving the messages or duplication for few days, I made few complains to Ufone via, Helpline, chat and e-mail... The result is hilarious, now I am receiving messages which are totally Imperfect and Nonsense by some individual.

My humble request to Ufone authorities is that please bring back the previous source messages and let us enjoy the Ufone services again.

My request to the customers is that if any of you is still receiving Horoscope message from Ufone at his/her sim, or even any other operator anywhere in this format, please let me know. I will pay you what ever the cost is and also highly thankful.

Here is a sample message of Virgo from Ufone.

Virgo:
It may sound obvious, but there is a slight tendency to push for the untried and untested. This could range from careful decisions to practical matters. There's certainly progress to be made in slightly adverse circumstances, but do be realistic about what can be achieved and what can't!
Reply:
L-Your Lucky #s
S-Your 5-Star ratings
C-Celebrities Born Today
G-Celebrity Gossip
Or
First few letters of new Sign

Any one receiving message like this from any mobile operator in the world, please let me know.
Regards (Raza)
+[protected]

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4:40 am EDT
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Ufone sub : frequent basis face message sending failed even my package not fulfilled or utilized

AS/00070/PTA/14
Jun 27, 2014

Director
Karachi Zone
P T A
Karachi

Customer Service Dept
U-fone
Karachi

Sub : frequent basis face message sending failed even my package not fulfilled or utilized

Dear Sir

I want to drawn the attention of problem I faced many times but all the times I ignored but yesterday evening when sending sms sales promotion to U-fone, Mobilink net work than 4 times message return un-delivered but my simple question why it happening when my 603 ( 14 days package for sending 10, 000 sms ) still active and not utilized fully than what reason I facing this problem due to u-fone management or PTA wish or permission lets decide first and resolve.

Make sure in future such problem never repeat again, U-fone have always problem to give timely reply and no one better than u-fone to waste & kill precious times when they people are speechless or have no reply than remain DUMP DEAF & BLIND, than shameless u-fone doing this what PTA is doing protecting consumer interest or protection u-fone?

I never faced any time message sending failed when getting balance thru easy load? U-fone greedy and selfish management only remember only those thing in which they have interest or protect such as getting advance balance of Rs. 30, getting new tone, activate another service or package, but have double pain on which part of body when they suppose to giving timely reply, than they act as lazy and negligence which irk consumers, than who will protect consumers interest & fight for their rights.

Thanking You

Yours faithfully

( Ashfaq Sharif )

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7:28 pm EDT
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Ufone sms package

I did subscribe the weekly package of sms to 608.Although, the amount for activation Rs.12 and amount of package Rs.6.99+tax, was deducted but still no package is activated.Till how long this exploitation will remained continued from the reputed companies, like yours.Its just meant to tarnish your fame, and to make the people allergic & irratate, from your image.
I am waiting for a hopeful reply & early action, to save from agony, the people like me.

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6:45 pm EDT
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Ufone blackmailing

Dear Sir,

please warn this person he is sending ofensive messages.
one of your ufone users with a # [protected] is teasing my doughter ufone number, giving missed calls and abuse type massages even mid night started from 3 months till now he knew each n every thng about our family and blackmailing her. may be he is our relative t is not conform

You are requested to warn and block this number immediately.

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DR ERUM
, PK
Aug 06, 2011 6:29 pm EDT

جناب عالی

ھمارا ملک دو طرح کے ناخداوںپر مشتمل ھے۔

جنکے اختیار میں ھمارا روزگار ھماری زندگی کی باگ دوڑ ھے۔ ایک جاگیردار ایک

سرمایادار۔ جاگیردار کبھی نھی چاھتا کے اس کا غلام پڑھ لکھ کر سرماے دار

کے پاس غلام بن جاے۔ اور سرماے دار اپنے ملازم کو کبھی نھی چاھتا کے وھ اس

کی غلامی سے ّازاد ھو۔ سرمایادار کی غلامی اس کے پاس نوکری سے شروع ھو کر

اس کی بنائ ھی اشیاء کی فروخت ( دکان داری) سب اس میں شامل ھے۔ٌا ج کے اس

خط کا مقصد ایک فریاد ایک گزارش ھے۔ شایدا ٌٌپ ا سے شایع کردیں۔ اور شاید

کوی درد دل رکھنے والا اسے پڑھ لے۔کیونکہ اس ملک میں مڈل کلاس اور لویر

کلاس کی قسمت میں صرف گولی
اور گالی لکھی ھے۔

JANAB TAMAM

MOBILE COMPANIES NA SMS KA ZARIAY CHOTAY BUSINESS KERNA WALAY JO APNEE

PRODUCT KE SALE KA LIAY SMS MARKETING KERTA THAY US PA PABUNDI LAGADI

HAY.

MOBILE COMPANIES DIN MAIN KAI BAR APNAY PROMOTIONAL SMS CUSTOMERS KO SEND KERTI HAI KIA WOH SMS SPAM NAHE ?

TV

PROGRAMES NEWS PAPERS MA ANAY WALA ADVERTISE KIA CUSTOMER KE PERMISION

SA ATA HAIN KIA WOH SPAM NAHE ? JUBKA PUBLIC TV PROGRAM ADD DAIKHNA KA

LIA NAHEE DAIKHTI OR NEW PAPER NEWS READ KERNA KA LIA LAITEE HAY ADD

READ KERNA KA LIA NAHEE

MOBILE PA ANAY WALI CREDIT CARDS, HOUSE LOAN, CAR TRACKER OR

DIFFERENT PRODUCTS KE COMPANIES KE ANAY WALI CALLS KIA CUSTOMER KE

PERMIT ION SA ATI HAY KIA WOH SPAM NAHEE ?

DOOR TO DOOR PRODUCT SALE JO BIG COMPANIES KERTI HAIN OR WITHOUT PERMISSION DOOR BELL BAJATI HAIN KIA WOH SPAM NAHEE ?

NEWS TV CHANNELS NEWS ALERT SMS SEND KERTI HAIN KIA WOH SPAM NAHEE ?

KIA US SA PUBLIC MAIN FRUSTRATION OR PSYCHOLOGY PROBLEM PAIDA NAHEE

HOTI ?

MOBILE COMPANIES KO YEH DUKH THAH KA UNKA CORPORATE SMS

PACKAGE JO KAFI EXPENSIVE HAY CHUL NAHEE RAHA . USAY CHALANA KA LIAY

UNHO NA YEH QANOON PASS KERWAYA .QANOON BANANAY WALAY WOH LOAG JINKO

SIRF BIG COMPANIES KO SAVE KERNA THAH .

IS LOW PRICE MARKETING SA BIG CHANNELS KO NEWS PAPERS KO OR MARKETING

COMPANIES KO KAFI LOSS THAH OR CHOTAY CHOTAY BUSINESS KERNA WALA APNA

AREA TOWN CITY SA BAHIR BUSINESS KERNA LUG GAY THAY JIS SA BIG COMPANIES

KO KAFI DUKH THAH. KAY YEH KAMI KAMEEN MIDDLE CLASS OR LOWER CLASS

LOAG HAMARAY MUQABLA MAIN ARAHA HAIN OR MARKETING COMPANIES KO ADD KUM

MILNA KA LOSS.

STOCK ECHANGE BROKERS HON YA SMALL COMPANIES APNA CUSTOMERS KO UPDATE RAKHNA KA LIAY SMS USE KERTI THEN

SOLUTION
AGER

MOBILE COMPANIES CHAHAIN TO CUSTOMERS KO EASILY FRAUD SMS UNKNOWN SMS

SA BACHA SAKTI HAIN ( SMS BLOCK SERVICE ) FREE SERVICE DA KA

JO LOAG SMS KE SERVICE USE HE NAHE KERNA CHAHTAY UN KE SERVICE OFF KER KA

JIN

MOBILE CUSTOMERS KO KOI NUMBER TUNG KERTA HO IN KO MOBILE COMPANY YEH

FREE FACILITY DAIN KA WOH KISI BHEE FRANCHISE JA KA INBOX MAIN WOH SMS

COMPANY EMPLOYES KO SHOW KERAIN OR COMPANY USI WAQT US SMS SEND KERNA

WALA KA NUMBER BLOCK KERDAY

NOKIA KA SETS MAIN BUILT IN OPTION BHE HAY JIS SA KISI BHE NUMBER SA

ANAY WALI CALLS OR SMS KO BLOCK KIA JA SAKTA HAY ( ADD TO SCREN LIST

OPTION ) JIS SA JITNA CHAHAY NUMBERS KO BLOCK KIA JA SAKTA HAY

AGER

KUCH LOAG SMS KA ZARIAY FRAUD KERTA HAIN YA ISKA GHALUT USE KERTA HAIN

TO KIA ISKA MATLUB US SERVICE KO BAND KERDIA JAY ? YA USAY AISA BANA DIA

JAY KA KISI KAAM KE HE NA RAHAY

AATAY MAIN NAMUK BRABER BURAI SA BACHNA KA LIA KIA SARAY AATAY KO NAMUK KA NAAM DA DIA JAY ?

JIN SMALL BUSINESSMEN KA KAAM IS SMS KE WAJA SA CHALTA HAY YA UNKI ZARORAT HAY UNKO BHOOKA MAR DIA JAY ?

FROM
SMALL BUSINESS GROUP OF PAKISTAN

plz forward to others

A
A
ali rao
, PK
May 31, 2011 11:17 am EDT

Dear Sir,

please warn this person he is sending ofensive messages.
one of your ufone users with a # [protected] is teasing my sister ufone number, giving missed calls and abuse type massages even mid night started from 3 months till now he knew each n every thng about our family and blackmailing her. may be he is our relative t is not conform

You are requested to warn and block this number immediately.

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9:36 am EDT
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Ufone abusing messages

Dear Sir,

I informed that is my 3rd compain to you but no any action on thiis matter please warn this person he is continue sending abuse messages.
Plz be informed that one of your ufone users with a # [protected] is teasing my wife Warid number, giving missed calls and abuse type massages even mid night started from 3 months till now.

You are requested to warn and block this number immediately. Otherwise I will be forced to take necessary actions against him and his supporting telecom.

plz inform me at my email account

E-mail : [protected]@yahoo.com
plz inform me at my email account

Your sincerely,
Abdul Basit

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Balaji Kartha
, IN
Jan 24, 2011 9:25 am EST

I don't understand the purpose of this site. People desperately write here asking for help but they have been mislead to believe that this site has any intension or power to do anything.

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4:56 am EDT
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Ufone abused/disturb

I am receiving call from un known person and he is not talking, just creating panic on messages. Please ask him to stop immediately other wise I am going to lodge complaints in police station. Please check home address of the cell number for future investigations.
His cell # is [protected]

My # is - [protected].

I am waiting for reply.

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imran haider
, PK
Dec 23, 2010 6:45 am EST

slaam. m from islamabad and i hadalready submitted my complain about an unknown number that is disturbing my family as well as by using abuse sms. i had tried many times to stop him of its activity but failed. now please sir just inform me about that person profile as well as location. i shall be very thankfull to you for your prompt reply on my e.mail address that is " haiderimran46@yahoo.com "
unknown numer is [protected]).

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8:00 am EST
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Ufone non registerd sim in ufone

Dear FIA Authorities.

I would like to inform you that today I visit the U-fone Regional Office in Rahim Yar Khan and ask him to inform me about any sim register on my identity card. They inform me that we have one registered sim on your ID by Dalada Food. When I asked him to block this sim but their officer “Mr.Ali” refuses me. They said please contact with Dalada Food they will change the ownership or block this number.
Dear PTA authority’s pleas help me regarding this issue because U Fone Mangers are not cooperating with me.

I am not using even a single number of U Fone.
Being a responsible citizen of Pakistan we believe to follow our country laws.

I am Hopping a quick response from you.

Detail is as under.
Syed Abbas Ahmed
ID No [protected]

Best Regards

Syed Abbas Ahmed
[protected]@yahoo.com
abbas.[protected]@gmail.com
TM-HPC-RYK
Unilever Pakistan Ltd.
[protected]

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PIREH ALI
, PK
Jun 28, 2011 1:11 pm EDT
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sir i have a complaint regarding call and sms block system as i blocked i u fone number twice but still i am getting messages by this number
so u must improve quality .

J
J
jalil arif
, PK
Feb 06, 2014 2:33 am EST

i am a regular buyer of lipton yellow lable tea. often i found taste of TEA is not good .but this time i buy half kg pack fromm utiliyi store wahdat road, i found taste of yellow lable is too bad .pl activate ur consumer quality dep to raectify this problem.

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10:14 am EST
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Ufone legal notice aginst wrong numbers

ayaz ali
advocate ll. b, ll. m date 29-01-10

[protected]

2nd legal notice
dear sir,

i am advocate ayaz ali member of karachi bar i would like to invite your attention on lack of your legislative body... misuse of your customers / your policies
my complain against...
[protected], [protected]...[protected]...[protected]... and [protected].. (source of getting these numbers are those who called me)
sir, this user through these numbers across pakistan sends unlimited sms in which he writes in said sms balance share formulla in sms & writes & sends unknown persons numbers in said balance share formulla... kindly to avoid querries among the public block these numbers or please make laws, furthermore any kind of damage you will also be liable before competent cour t of law.. because it is of the essence to note carefully that whose benefit is it economically of companies? or whose agent may be sender? i receive more than 1000 calls across pakistan mostly callers are jazz users that wastage of money by said manner it is wastage of public / customers money & time… beneficiary of such situation is questionable before competent court of law
it is requested to ufone & jazz companies to take jont action agaist this situation or my number [protected] should be set up technically for calls from sind only viz one province dialling & receiving & sms, sindh only
this is for your information and record

best regard
advocate ayaz ali cell [protected]
ll. b, ll. m
cc to mobilink,
cc to uphone

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Update by ayaz ali
Jan 29, 2010 10:17 am EST

Ayaz ali
advocate ll. b, ll. m date 29-01-10

[protected]

2nd legal notice
Dear sir,

I am advocate ayaz ali member of karachi bar I would like to invite your attention on lack of your legislative body... misuse of your customers / your policies
My complain against...
[protected], [protected]...[protected]...[protected]... and [protected].. (source of getting these numbers are those who called me)
Sir, this user through these numbers across pakistan sends unlimited sms in which he writes in said sms balance share formulla in sms & writes & sends unknown persons numbers in said balance share formulla... kindly to avoid querries among the public block these numbers or please make laws, furthermore any kind of damage you will also be liable before competent cour t of law.. because it is of the essence to note carefully that whose benefit is it economically of companies? or whose agent may be sender? I receive more than 1000 calls across pakistan mostly callers are jazz users that wastage of money by said manner it is wastage of public / customers money & time… beneficiary of such situation is questionable before competent court of law
it is requested to ufone & jazz companies to take jont action agaist this situation or my number [protected] should be set up technically for calls from sind only viz one province dialling & receiving & sms, sindh only
This is for your information and record

Best regard
Advocate ayaz ali cell [protected]
Ll. b, ll. m
Cc to mobilink,
Cc to uphone

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Ufone legal notice on misuse

Dear sir
I am advocate ayaz ali member of karachi bar I would like to invite your attention on lack of your legislative body...
My complain against...
[protected],,,, [protected]...[protected]...[protected]... And [protected] (source of getting these numbers are those who called me) sir this user through these numbers across pakistan sends unlimited in which he writes in said sms balance share formulla in sms & writes unknown persons numbers in said balance share formulla... Kindly to avoid querries among the public block these numbers or please make laws, furthermore any kind of damage you will also be liable before competent cour t of law..

This is for your information and record
Best regard

Advocate ayaz ali
Ll. B, ll. M
[protected]

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Update by ayaz ali
Jan 29, 2010 6:48 am EST

DEAR SIR
I AM ADVOCATE AYAZ ALI MEMBER OF KARACHI BAR I WOULD LIKE TO INVITE YOUR ATTENTION ON LACK OF YOUR LEGISLATIVE BODY... MISUSE OF YOUR CUSTOMERS / YOUR POLICIES
MY COMPLAIN AGAINST...
[protected], , , , [protected]...[protected]...[protected]... AND [protected] ( SOURCE OF GETTING THESE NUMBERS ARE THOSE WHO CALLED ME) SIR THIS USER THROUGH THESE NUMBERS ACROSS PAKISTAN SENDS UNLIMITED SMS IN WHICH HE WRITES IN SAID SMS BALANCE SHARE FORMULLA IN SMS & WRITES & SENDS UNKNOWN PERSONS NUMBERS IN SAID BALANCE SHARE FORMULLA... KINDLY TO AVOID QUERRIES AMONG THE PUBLIC BLOCK THESE NUMBERS OR PLEASE MAKE LAWS, FURTHERMORE ANY KIND OF DAMAGE YOU WILL ALSO BE LIABLE BEFORE COMPETENT COUR T OF LAW..

THIS IS FOR YOUR INFORMATION AND RECORD
BEST REGARD
ADVOCATE AYAZ ALI
LL.B, LL.M
[protected]

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6:25 am EST
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Ufone legal mnotice

Dear sir
I am advocate ayaz ali member of karachi bar I would like to invite your attention on lack of your legislative body...
My complain against...
[protected],,,, [protected]...[protected]...[protected]... And [protected] (source of getting these numbers are those who called me) sir this user through these numbers across pakistan sends unlimited in which he writes in said sms balance share formulla in sms & writes unknown persons numbers in said balance share formulla... Kindly to avoid querries among the public block these numbers or please make laws, furthermore any kind of damage you will also be liable before competent cour t of law..

This is for your information and record
Best regard
Advocate ayaz ali
Ll. B, ll. M
[protected]

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11:25 am EST
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Ufone - fraud case

Aoa, i m a faithful customer of ufone n i always suggest others to use it.But on 12th jan, it happened that i received a call from helpline 333 thet u hv won rs 5 lac.Only u hv to do is that load u cards of rs 20000 n get it checked by us.I did bcoz i had trust in helpline but it was a fraud which was confirmed by frenchise.I lost my amount.I hv forwarded...

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7:45 am EST
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Ufone call droping

Ufone produce lot of packages but there is no granty of call droping. there introduce hourly basis packages but call always drop it self before hour complition. i complaint that ufone should not introduce more packages, first make quality calls on the current packages.
hope u will do some thing about my complaint.

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Mirani khan
, US
Aug 08, 2017 10:43 am EDT

i can't make a call on 333 facing the problem call automatic ended after 59 seconds plz solve the problem my number is [protected] kindly quick solve the problem

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Mirani khan
, US
Aug 08, 2017 10:40 am EDT

i can't make a call on 33 facing the problem call automatic ended after 59 seconds plz solve the problem my number is [protected] kindly quick solve the problem

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Ufone contacts

Phone numbers

333 +92 331 133 3100

Website

www.ufone.com

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