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Uber Eats Customer Service Phone, Email, Contacts

Uber Eats
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1.0 218 Reviews

Uber Eats Complaints Summary

0 Resolved
204 Unresolved
Our verdict: Engaging with Uber Eats at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Uber Eats reviews & complaints 218

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7:29 pm EDT

Uber Eats Will never use uber eats again

I ordered food from a local restaurant Anchor Inn. The order was processed and said delivery would be 45-50 mins. 30 mins later it changed drivers. 45 mins later the app said driver had my food and would be delivered 15 mins (I live 5 mins away but whatever) Then the map shows the driver is 3 mins away. 10 mins go by and then bam. Your order has been cancelled. So after not eating all day and waiting an hour for food that gets cancelled, I just want to say what a horrible company this is and would never order from them again,.

Desired outcome: This is just bad business practice. They need to be made aware of this.

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6:21 pm EDT

Uber Eats Unauthorized tip. Rude chat support team.

Paid tip in cash. Receipt arrived three days later with a $9.61 tip on the bill. This was not authorized. I contacted ChatSupport, because the email/message center option did not work. After waiting twenty plus minutes "Pratham" greeted me and did not respond further. After asking several times if Pratham was still there, Pratham ended the chat. I am unable to continue my chat or submit a message, and am left without an avenue to report the fraud. Therefore, I am taking alternative steps to protect myself and the public including disputing the entire charge on my credit card, posting negative reviews, and filing a complaint with the Complaints Board.

Desired outcome: Refund the $9.61. Provide me some assurance that it will not happen again if I use UberEats.

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5:19 am EDT
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Uber Eats Order not received that is paid for

I placed an order on Friday evening/night at 19:07 for the pizza [Meaty Tripple Decker Large] of which I never received. I kept on communicating with the uber eats driving the whole time but he never pitched, I then had to go to the outlet on Saturday to lodge the complain was told that they will escalate the problem via email and notify me of the out come to which up until now have not received any. I then called their call center [Uber Eats] on Monday whereby was told that it's been over 48 hours lead-time therefore will not be refunded

Desired outcome: I would like to be compensated/ refunded

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2:51 pm EDT

Uber Eats McDonalds driver complaint

I just placed a normal order, the pickup point wasn't even far from my house, you could easily walk. My delivery guy named Utpol picked my order and never came to me. I was waiting outside for him!

Then Uber gave me a notification saying that the driver tried to call me and I didn't pick up, which is not true, I was always with my phone in my hand, on the app. A texted the driver through the app, and he didn't even read the messages. Tried to call him, I would get into the voice mail strait. This is unbelievable, I am really pissed off with this driver. Give him a warning or something, that's not normal. And I hope that for a situation like this where Uber cancelled my order because 'the driver couldn't reach me' I will get my money back!

Jessus

Not the first time when I have issues with a driver

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11:36 am EDT

Uber Eats Friday morning Mcdonalds order: Delivery driver complaint

My uber eats delivery driver took a really long time to deliver, I'm not sure if she went home or something but by the time she finally came to deliver to our clinic she left my order downstairs in the hospital where anyone could have grabbed it she never let me know where she left it even though i specifically put the suite number and instructions that our clinic is located at the 2nd floor of the hospital. The food was soaking wet and the drink spilled and was sideways inside the bag... it looks like it had been sitting there for a while too. This is ridiculous because as a health care worker i only get a few minutes to have a break and I was really counting on my order to be delivered correctly if not promptly.

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3:14 pm EDT

Uber Eats Mc Donalds Munno Para

many of my orders of which I had payed I had only received part from Mc Donalds Munno Para South Australia. but I only am going to to say my delivery on the 16 march at approx 0500 was missing 1x sunday, 1x large fries, 1x sprite drink.

Desired outcome: refund and fix the complaints prosess

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3:19 pm EST

Uber Eats Uber

I registered with UBER as a driver with a BICYCLE. They allow me to do Uber Eats. After Uber discovered their mistake, they want to keep my pay. I am not working for them to HOLD my money. I talked at least 6 agents all I got was a run around. UBER is the WORSE Business EVER. I would never recommend these people to anyone. They are the most unprofessional people I have ever encountered.

Desired outcome: I would like an apology and some compensation for the frustration and annoyance.

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5:23 pm EST

Uber Eats Uber Eats Delivery in Aventura Florida

I ordered from Uber Eats on February 6, 2022 at 03:43 PM for a total of $25.27. I tracked the order and waited in the lobby for the order to arrive. It never did. The instructions were very simple - just leave order in lobby. The only thing that arrived was the bill. The telephone number I called to speak to the delivery person was not answered. The delivery person stole the meal.

Desired outcome: Please refund - I would like a response and the uber driver needs lessons on following instructions

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8:42 pm EST
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Uber Eats Delivered our food to another house: never received our food

My husband was standing on the porch and the Uber driver delivered our order to the house next door. My husband was literally hollering "over here, over here" but the driver just left our order on the neighbors porch and drove away in the opposite direction.
We are furious and very, very hungry.
Uber eats will list a time they will deliver but they are always late. Sometimes as much as an hour. They have also driven off with part of our order (we know this because the ticket attached to the bag shows everything we are supposed to receive) in their car and when we contact Uber eats they say the driver can't come back to deliver the rest of the order. We will never use Uber eats again. Never.

Desired outcome: That Uber eats instructs their drivers to make sure they are delivering to the correct address

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Update by Lawgal
Jan 17, 2022 8:43 pm EST

Delivered our food to another house: never received our food

My husband was standing on the porch and the Uber driver delivered our order to the house next door. My husband was literally hollering "over here, over here" but the driver just left our order on the neighbors porch and drove away in the opposite direction.

We are furious and very, very hungry.

Uber eats will list a time they will deliver but they are always late. Sometimes as much as an hour. They have also driven off with part of our order (we know this because the ticket attached to the bag shows everything we are supposed to receive) in their car and when we contact Uber eats they say the driver can't come back to deliver the rest of the order. We will never use Uber eats again. Never.

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6:05 am EST
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Uber Eats Refund my money

I have contacted Uber in regards to an order I placed a couple of weeks ago. The driver was yelling at me I told her where I was and she still was lost. She was literally up the street but she was driving with someone else I had gone a buy one and get one free deal. I waited for two hours and she ran off my food for herself and her passenger she canceled my order I emailed UBER so many times and nothing I even emailed them while she was yelling at me there is always something going on with the driver or food I want my refund returned ASAP they take ur money actually they steal ur money and then they refuse to refund

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5:59 am EDT

Uber Eats Uber Eats Driver stole my order

Driver Delphin stole my food order but logged it on the app delivery successfully. I was left without my order and also lost money for my order which I never got including his tip.

I gave specific instructions on the app which he did not follow. I tried calling three time before I eventually got hold of him. Only for him to tell me that he was in the wrong location and time is running out. I told I left instructions for him to follow, why didn't he?

I directed him to where he needed to be but he refused to follow my directions and the call was ended. Thereafter he refused to answer his phone again.

Desired outcome: I want my money back

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1:57 pm EDT

Uber Eats Incomplete order

I ordered the 12 cheese krystals no pickles and no onions, the party chilli cheese fries and half gallon strawberry lemonade combo last night and when it arrived all I was giving was the the 12 cheese krystals. I called the store. I ordered from UberEats and the driver waited for my order at the store for a hour and 45min I ordered my food at 10:45PM driver and as I was in contact with the driver and following the route I didn't get my food til 1:06 AM

Desired outcome: I'm allowed my missing items

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6:04 pm EDT
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Uber Eats I need them to cancel the order cause it never reached me

Uber Eats so on Saturday 21/08/21 was at work/on call busy as crazy with trauma emergencies and hungry as I was I ordered food via the app on ubereats from oceanbusket emmerencia;so after like roughly 35mnts I got a call from this very rude driver by the name of Williams asking me if I can't read my messages blaaa blaaaa and he is by the security gate, he ddnt even confirm which security gate but he dropped his phone, tried calling him back his number took me to a switchboard that couldn't help me too. so I went to the security gate where I told him ill meet him from the app ; they all said we ddnt see any ubereats driver at all and all of a sudden I see a picture of my food on the app like this and guess what he had completed his trip, left the food just like that and the app is now saying I must pay the order that was left like this somewhere on the streets of Johannesburg. lets say I finally received my order would you eat such food left like this on the streets;I never felt this humiliated by a person in my life. kindly help me share this post we can't be treated like this and be expected to pay no man where is the humanity guys, thinking I ddnt even have a break to do anything trying to save lives with a hungry stomach and this ubereats guy just treat me like trash;I tried complaining on thier app no reply on thier side I tagged them on social media still no reply clearly Ubereats doesn't care about thier customers

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3:07 pm EDT

Uber Eats UberEats in Brackenfell Cape Town

I ordered 3x pizzas from Roman pizza through UberEats. When the delivery guy called Allan arrived after 1 hour he had the wrong delivery(1 instead of 3 pizzas). He Allan then took off to rectify the wrong order. After another 25 minutes Allan slowly drove past our house again and then it appeard on my app as delivered although we receuved nothing!. This is theft and i want this delt with. I received NO pizza and R361.00 got stolen from me!

Desired outcome: Need to get Allan delt with as he stole from me and a refund

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4:18 am EST

Uber Eats Driving for uber

As driver you get a request that says you'll get certain amount of money with an expected tips included and that's absolutely a lie and definitely a manipulation act it's never been honored not even to a fraction as well as mileages and wear and tear the whole hard work is not worth for this company it's an absolute abuse. And much bs

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Update by Mohamed Bouabca
Dec 08, 2020 4:30 am EST

This uber company is an absolute abuse of people / drivers that put their values to a company that have no morals but using individuals and their property as their own asset to play with and in reality they have no investment the play with other people life and asset it a total abuse not worth believing their bluff letting them using you and your car in exchange of non adequate compensation this company is greedy and acting as slavery holders

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S
6:59 am EDT

Uber Eats unnecessary placing charge for food I order and that was undelivered

Hi,
I was regular customer for uber and uber eats app,
But one day while ordering i forgot to apply some promo code and i call them just after placing the order to cancel it, and the y cancel it and it didn't got delivered .
but still that bill is showing in my account as due charge amount.
they are saying i have to pay it before booking any ride or before ordering any food.

please resolve my issue asap.I am not able to book any cab from uber app due to this issue.I have raised the complaint in app also like 5-6 time, but no use.they send very time system generated reply.

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cwtpc
, US
Oct 06, 2019 5:37 pm EDT

This is clearly their fault! X(

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5:18 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Uber Eats - they are charging the customer for reviewing about the food

Please stop buying or using the UberEats they store your credit card details and they will just charge your card without your knowledge and confirmation and you can't do anything about this so please don't give your credit card details to the UBER / UberEats. I have brought the food using the UberEats app. I found all items price is more than their menu by...

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2:49 am EDT
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Uber Eats delivery and customer service

Awful company that lacks ethics and customer service. They mishandle private and personal information from users and have refused to allow their service to be useable even after multiple request through their apps, emails and via the phone routes were responded to be me uploading several images of my personal and private data in an attempt to conduct business as was promised when I signed up. The companie' s reply to these concerns was a short and obviously thoughtless canned apology via email with no resolutions achieved.

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Phillip Waibel
, US
Mar 03, 2024 11:14 am EST
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My orders was supposed to be delivered within 25 minutes but took over and hour so I missed my lunch break and didn't have to eat. Placed my order at 1100 so that it would be here by 1130 at the latest. The time kept getting later and later. Because of that I missed my lunch break and wasn't able to get my food on time.

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Anthony l Wilson
, US
Dec 25, 2023 1:33 pm EST
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I ordered a pizza with extra Napoleon sauce as a topping, however my pizza arrived with the extra Napoleon sauce in the tub on the left-hand side of the pizza in the box. I have never had this before. I am very disappointed to the point where I’m going to publicise this on social media. This happened on the 12/12/23

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Lisa Nell
, US
Dec 09, 2023 7:05 am EST
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Ordered

1x saffron rice

4x veggie samosa

1x garlic nann

1x chicken Korma

1 x palak paneer

On Friday 1st Dec 2023 @ 7.23pm

Arrived @ 9pm

From ocean spices Rockingham WA 6168

Missing the 4x Samosa

1 x garlic nann

Food came over 1.5hrs later cold

Drivers Name : Linda Marie

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Perry Uwanawich
, US
Dec 06, 2023 3:08 pm EST
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They’re unapologetic thieves who claim they “thrive” off of their thriving policies and zero customer service after not delivering food, all this from rude rep Riya.

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donnnnnnnn
Fort Myers, US
Nov 04, 2023 1:16 pm EDT
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Rcvd coupon in mail FM3oX2 or FM30X2 which expires 3/31/2024 for $30 off first 2 orders. System will not accept. Called customer service and they said computer changed and will not be excepted. This is no way to do business with your customers. Are you or are you not going to honor this coupon.

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Sharon Goosen
, US
Oct 24, 2023 4:33 pm EDT
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Good day

I have ordered food from Stadium foods in Bloemfontein on the27 September the uber eats driver were apparently Morena i never got my food,

Stadium foods refuse to give me my money or food. The bank was unable to recall the payment

Sharon Goosen

[protected]

Email address sharon.golden@transnet.net

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Sherrie Connelly
, US
Oct 22, 2023 10:53 pm EDT
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The food from Scrambler Marie's in Sharonville was cold because it took so long to arrive.

Salsa was missing and also there was no jelly for the

English muffin.

The sausage links were very cold. Disappointing.

Three ketchup packets were included, but I have no idea why.

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Ed Preston
, US
May 30, 2023 4:39 pm EDT
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I ordered a meal from Cracker Barrel. 2 hours later, on my third driver, the restaurant tells him that they don't have my order. This is the second time this has happened.

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Grace Virga Alfonsi
, US
Apr 24, 2023 5:22 am EDT
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I ordered a mac and cheese which used to be 7.99 - for a small is now 10.19 with nothing with it. This is enough food for a mouse to eat. Honestly Uber Eats is a rip off. They charge more money than the actual store plus all your exxtra fees. 04/17/23 How can you honestly charge 15-20.00 for this.

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MsMsDee
Hyattsville, US
Mar 21, 2023 1:56 pm EDT

I ordered food and the driver placed the food on the floor outside my door. All the coffee spilled all over the food. Now they won't refund my money. They need pictures of the food.

The driver was very unprofessional.

Uber Eats Customer Reviews Overview

Uber Eats is a popular food delivery service that has gained a lot of attention in recent years. The platform allows users to order food from their favorite restaurants and have it delivered to their doorstep. Overall, the reviews for Uber Eats are positive, with many users praising the convenience and ease of use of the platform.

One of the most significant advantages of Uber Eats is its extensive selection of restaurants. Users can choose from a wide range of cuisines and restaurants, making it easy to find something that suits their tastes. Additionally, the platform is known for its fast and reliable delivery, with many users reporting that their food arrived quickly and in good condition.

Another positive aspect of Uber Eats is its user-friendly interface. The platform is easy to navigate, and users can quickly find the restaurants and dishes they are looking for. Additionally, the app provides real-time updates on the status of the order, making it easy to track the delivery progress.

Overall, Uber Eats is a reliable and convenient food delivery service that has received positive reviews from users. With its extensive selection of restaurants, fast delivery, and user-friendly interface, it's no wonder that so many people are turning to Uber Eats for their food delivery needs.

Uber Eats In-depth Review

User Interface and Navigation:

The website design and layout of Uber Eats is clean and user-friendly. The homepage is well-organized, making it easy to find restaurants and browse different cuisines. The navigation is intuitive, with clear menus and categories. The mobile app experience is also seamless, allowing users to order food on the go.

Ordering Process:

Uber Eats offers a wide range of restaurants and cuisine options, ensuring that there is something for everyone. The search functionality and filters make it easy to find specific dishes or dietary preferences. The menu presentation and descriptions are detailed, helping users make informed choices. Customization and special requests are also accommodated, allowing for personalized orders. Payment options are secure and diverse, including credit cards and digital wallets.

Delivery Service:

The delivery time of Uber Eats is generally accurate, with timely arrivals. Users can track their orders in real-time and receive notifications about the status of their delivery. The packaging is secure and the presentation is neat, ensuring that the food arrives in good condition. Customer support is responsive and communicates effectively, addressing any concerns or inquiries.

Pricing and Discounts:

The menu prices on Uber Eats are transparent, with no hidden fees. Delivery fees and minimum order requirements are clearly stated upfront. The platform frequently offers promotions and discounts, allowing users to save money on their orders. Additionally, Uber Eats has loyalty programs that reward frequent customers with exclusive perks.

Restaurant Partnerships:

Uber Eats has a wide variety of partnered restaurants, offering both local favorites and popular chains. Users can rely on restaurant ratings and reviews to make informed decisions about where to order from. The platform also has exclusive deals and partnerships with certain restaurants, providing additional benefits to users.

Customer Experience:

Overall, users are highly satisfied with their experience on Uber Eats. Orders are typically accurate and of good quality. Customer support is responsive and resolves issues promptly. In the rare event of complaints or problems, Uber Eats takes the necessary steps to address and resolve them, ensuring customer satisfaction.

Safety and Hygiene:

Uber Eats prioritizes safety and hygiene, especially during the COVID-19 pandemic. The platform implements strict safety measures, including contactless delivery options. Food safety and handling practices are followed by the partnered restaurants, ensuring that the food is prepared and delivered safely.

Community Impact:

Uber Eats supports local businesses by partnering with them and providing them with a platform to reach a wider customer base. The platform also has sustainability initiatives in place, promoting eco-friendly practices. Additionally, Uber Eats makes charitable contributions to support various causes and organizations.

Additional Features:

Uber Eats offers additional features such as scheduled orders, allowing users to plan their meals in advance. Group orders are also possible, making it convenient for friends or colleagues to order together. Gift cards are available for purchase, making it a great option for gifting. Integration with Uber rides allows users to seamlessly order food during their rides.

Overall Rating and Recommendation:

Uber Eats has a user-friendly interface, a wide range of restaurant options, and efficient delivery service. The pricing is transparent, and the platform offers discounts and loyalty programs. The customer experience is generally positive, with responsive support. Safety and hygiene measures are prioritized, and the platform has a positive impact on local businesses and the community. Overall, Uber Eats is highly recommended for individuals and families looking for a convenient and reliable food delivery service.

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+1 (800) 253-9377

Website

www.ubereats.com

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