Uber Technologies
reviews and complaints

3 instances in one week, I have been charged cancellation fees for trips where the driver failed to show up after accepting the trip.

2/7/17 - Driver Charles just refused to show and blocked my number. 15 minutes later I had to cancel the trip and was billed Ksh 200
2/7/17 - Driver Nefat - Accepted the trip then his car could not start. But refused to cancel the trip and I was billed 200 shillings for cancelling.
13/7/17 - Driver Robinson - Accepted the trip then picked up another rider on Taxify app as I was watching--as in left me standing there next to his car and refused to cancel my trip AND Uber charged me ksh 200 for cancelling

Uber does not have an emergency contact number for us to report. only option is to post a complaint on the global website after Uber and their driver have pocketed Ksh 200. Absolute fraud on both parties

Hi,

At 5.40 dated June30, I was heading down 5th Av to penn station, Try to turn 34th street, I was behind the bus to tuen west 34th street, This lady stop me middle of intersection unnecessary yealling and took my number plate and force me not to turn, Everybody turn except me, I have pic and video,

It will be highly appreciate for your all cooperation,

I am a resident in johannesburg, south africa and have been incorrectly charged for a trip that I did not take. We incorrectly requested a trip and cancelled it immediately as obviously I cannot take the trip as I am in johannesburg south africa and not in usa. I was charged r3352.56. Please can you ensure that this charge is cancelled and removed from my credit card account immediately!
Trip 3:35pm tiffany

On 3/27/2017 about 7.30 am, I got a uber I was going 3min from my house to a dr. Apt I was charged 8.40 only went 1.5 miles, I know what trips cost and this is not right. Should not have been more than 4.00, I want the differance refunded to me. I feel like I was taken advantage of. This has never happened before. My home is 12827 s. Ponderosa dr. Palos heights, illinois 60463
I was going to 12251 80th (Palos heights hospital) its not even 2 miles away. I never request special cars of any kind

Uber did not pay me my driver referal bonus. Initially I was suppose to recieve $1600. Then Uber tells me I will only get $1000, then it went down to $920. This bonus is advertised as a guaranteed new driver referal and in order for me to recieve this bonus, I had to complete 100 trips within 30 days which I did. After so many countless messages with Uber in app support, and 2 trips to Uber greenlight hub support office Uber refuses to pay my bonus incentive. Uber tells me after I successfully completed my 100 trips that this bonus gets added up with my total earnings. Meaning if I made a total earnings of $920 im not eligible for this bonus. That is so unfair. I even have saved messages from Uber saying that I will recieve this money. They cheated me big time. Theres even messages that I saved with Uber telling me I only completed 99 trips and once I do 1 more trip the bonus money will automatically be funded into my account. Its not fair at all. They owe me this money. There has to be someway these Uber crooks stop cheating drivers for bonus incentives. Uber recenty was sued for $20 million dollars in January 2017 for misleading drivers / cheating drivers for earnings and bonus incentives. Its pretty obvious Uber did not learn a lesson because this company is still doing bad business and cheating us Uber drivers. It is illegal to do this. I hope people reading this knows what Uber is really about. For the riders, Uber provides excellent service but please know that if you ever thought about driving for Uber, they will cheat you for your bonus money. I tried everything humanly possible to get the money they owe me and ran into a dead end. My final step is currently in proccess to opt out and sue Uber. This bad business behavior should of been stopped a while ago. These guys are scams, and crooks. They robbed me cold blooded. Everything I mentioned here is 100% true and correct. - Ryan Santos

I used Uber service and can't say anything bad about the provided service, it was nice and driver was also friendly. But unpleasant accident happened when I forgot my phone in Uber car.
I contacted Uber company as soon as I noticed it and told them everything they asked and even drivers name and they promised to contact the driver.
After a week of waiting I contacted them again and they said that driver said that there was no phone in the car. But I'm 100% sure I forgot it there and the second thing what bothered me was that they did contact the driver but no one called me back!
I believe I was scammed. I will not use this dishonest company ever again!

The cab company in Jefferson is not capable of servicing the City of Jefferson. You can wait up to 3 hours for a cab and sometimes may never get an answer when calling. The cars stink, the drivers are rude and the cost is outrageous.

Why does Jefferson City oppose Uber. They are a very reliable, reasonably priced, convenient for everyone AND a much needed service. Uber would make our streets safer by giving people a QUICK, RELIABLE & AFFORDABLE ride after having a drink.

The City government needs to quit worrying about hurting Tom Landwehr's feelings and make decisions based on what is best for all the citizens.

Dear Sir/Mdm,
I'm complaining on this ad [protected], contact no at +[protected],
I called this guy to inquire on the status for renting a car and this guy started threatening me with vulgarities and also offered to chop me up, all I did was text him on the business ethics that he does not have any, he got unhappy and started the threat.Sometimes I wonder if you actually do any background check on this kind of incompetent guys...I strongly request that you get to the bottom of this matter... thankyou.

Jag Sandhu
+[protected]

When I was in Florida I needed a taxi. I heard a lot about Uber but never used it before. I decided to give it a try and called a taxi.
I was seating next to the driver and then I got a phone call. While I was talking I was looking at the window and my purse was next to me. I felt something strange and then I saw that driver was trying to take something out of my purse! I started to yell at him and demanded to stop the car. I took my bag and run away. That driver was trying to rob me!

I was late for my flight and needed a taxi as soon as possible. I called Uber and said that it was an emergency and they said I'll get the car in a few minutes. Stood there waiting and no one arrived!
So then I called a local taxi service and they arrived within 10 minutes! When I was already at the airport Uber customer service rep called and said that my car was awaiting. I said no thanks and hung up.
Never again I will use Uber! Total joke!

Uber lies to get people to drive their own personal vehicle for them as taxies incurring all the expenses other taxi companies pay to provide the same services. You will not be reimbursed for fuel, maintenance, wear and tare depreciation of your vehicle and any other expenses to drive for Uber. They say you will make $45.00 an hour. This statement is false. After taxes, fees, fuel, vehicle expenses, tolls you will be lucky if you take home minimum wage. Then you start to realize you are being lied to about special offers to provide services on a specific date for a set amount of time for which you will be paid a large flat amount of 30- 40- 50 dollars an hour and you do provide the required services but uber refuses to pay claiming you didn't meet one of their set criteria's even though you had. You begin to realize Uber is unjustly enriching them selves at your hard work and expense.

After I had agreed twice on two separate occasions to drive during a requested period for which I would receive hourly compensation unless I earned above the amount, both times I didn't get the pay. The reason changed three different times after I could provide evidence that I did in fact meet the obligation. The final reason stated that I would not receive the pay due to my failing to maintain a high enough rating from those I served. The rating system is computer controlled by Uber who can change the rating to appear as though you failed to provide a good enough service and therefore not pay for the services received. This is outright fraud. So after I complained the first time I all of a sudden received a suspension from Uber who stated I had a complaint that I appeared to be under the influence of drugs or alcohol. I was suspended from driving for three days before I was allowed to drive again which cost me a loss of earnings. The claim which was made by a rider who was upset that I went to the wrong apartment complex even though I stopped the meter half way through the trip upon realizing the error and adjusted the overall cost by entering the correct beginning address and ending address which calculates the correct fee for the ride. The rider stated she shouldn't be charged anything and was going to report me to uber. As I stated to uber and the only reason I was reinstated was because I had completed numerous trips before the report and no other riders had stated I appeared to be under the influence. The exact same thing happened two months later in a another city, I was suspended because a rider claimed I appeared to be under the influence again. This occurred after my filing the second complaint for money not paid to me. This time like the first I had many riders before the complaint and as such no other complaints but I was still not allowed to drive for almost a week.

After driving for more than 5 months in two major cities and two small rural town and completing over 1, 000 trips I have no moving violations and the two tickets I received, one for parking in a taxi designated area when the city ordinance declared I was to be considered a Taxi, and second was for failure to obey a traffic control device when I entered a road closed to get to a gas station as I was running out of gas. Both were dismissed by the courts. However Uber has given me a permanent suspension claiming my driving has been reported numerous times as being unsafe..

Just like the rating system there is no way to verify the information and I must take ubers word for it. I question the numerous times claim because no one ever notified me that I was receiving these reports and if it was happening surly the 4.41 rating out of a possible 5 when averaged over 1000 riders and 4 months does not reflect numerous complaints.

So beware if you want to drive for uber thinking you will make a lot of money. Take it from an expert you will barley make minimum wage and with all the hassles it really isn't worth it. And if you get terminated you cant even file for unemployment.

Me and my friend were shopping and bought a lot of things, so we decided to take a taxi because we had these really heavy bags. My friend told that she always wanted to try Uber, because it was a very popular service and she wanted to try it herself. I agreed and we ordered a car. When our car showed up we noticed something strange about the driver and then we felt that terrible alcohol smell! That man was very drunk and could not say a word! We refused to drive anywhere with him and escaped from him. We did not want to risk our lives.

I had some problems with their Uber driver, contacted the company to complain but they doesn't seem to care. I explained the situation and the person on the phone promised me a refund, but I never received anything. I sent them some messages, but received no reply. I missed a flight because of the complete incompetence of their driver, who didn't even speak English and went to the airport for the first time in his life! That person did not even know the difference between Arrivals and Departures at the airport! I had to spend extra money for the hotel and getting to the airport in the morning. Completely ridiculous! And now these people are ignoring me and don't want to do anything!

I often use Uber service and must say that their drivers are not following the laws of the road. More than once I've had to witness that. They sometimes are driving on areas not mean for cars and even on bicycle lanes. Also there was a driver which was on a side street at a stop sign but made an inappropriate gesture with his hand and halted traffic moving along a busy road so that he could cross over! Uber drivers are rude and dangerous. It is actually unsafe! Why these people are allowed to engage in such a profession? It is really dangerous! Maybe they are thinking that they are providing faster service, but I think that most of us prefers safer service, not faster. I would rather be alive and healthy. Uber must do something about it. They should be ashamed.

My sister decided to try Uber. She was returning from a trip and needed a ride home. When she asked the driver about the price, she was told it would cost $40. But she was actually charged $150! It was 2 am, it was cold and it was raining, so she paid because there were no other options. But she never expected it to cost so much. She was very tired and desperate, so she gave them all her money. I have used uber in the past as well and I also had some problems with them. Needless to say, I will no longer continue to use their service! It was my fault too. I knew that Uber should not be trusted, but never told anyone about that.

I had been using uber for months and was always satisfied with their service. One day I wanted to request a ride home. So I ubered, but got an error message stating my card was invalid. I contacted customer support, but their representatives had some serious problems with English. They assured me the problem will be fixed, but even 2 weeks later they didn't fix anything. A friend of mine used to work for Uber, but he quit the job because he never got paid. They're not even good to their employees! Horrible company!

Don't use Uber. Uber invited me and gave me a $25 discount on my first ride. Before booking a taxi I checked my account and it showed that discount was applied. I also used a code for a $15 discount. So, I decided to use Uber and took my first ride from Airport. But the fare was $60! They promised me $25, but actual discount was only $5. They gave me UberXL, but I ordered an UberX. My wife used Uber few days earlier and her fare was much cheaper! I tried to contact uber to straighten this out. I have even sent pictures of the $15 code and told them about the $25 discount. Do not trust Uber. The driver was pretty nice, and the car was comfortable, but they lied about the prices. That's why I'm so upset.

I am done with this company! A week ago I called for a car, it supposed to arrive within five minutes. But I was waiting for about 30 minutes. I called the driver many times, but there was no response. After 30 minutes of waiting I contacted him again and he finally answered. I was told that my ride was cancelled. The driver also charged me a $20 fee! It was he who cancelled my ride, so why should I pay for no service? I ended up catching a taxi, because I was very late for important meeting. The worst part is that uber does not have a customer service number to call. Later I emailed uber complaining about what happened earlier. There was no response, so I sent them another message demanding a full refund! Then all of a sudden uber banned my account. The only email I got from the stated that they need a copy of my credit card. I am sick of the way to treat their customers!

On november 19, 2015 I downloaded the uber app and established a ride cancelled that ride as a means of determining how the service worked. november 20, 2015 I then established the same ride now legitimately. it was a 7 miles ride from my mom's home to her doctor's appointment. the day before the ride was estimated to be between $11-$15. after much wranglings with the dedicated driver for the 11/20 I agreed that she should pick up my mom. note also she actually told me that she was the only driver in the area and was closest to my mom's address. my mom was able to mete her appointment and things went well. now I am being billed by uber for $61.53 this was never part of the original deal nor was this a reasonable rate to pay for a less than 20 mins ride to my mom's appointment. after much contention with uber they agreed to credit my account with $49.46 for all future rides. this was unacceptable as I feel I am being abused, over-charged and duped into paying an exorbitant charge for a rid that was never estimated to be this expensive. I am hoping for a reversal of this charge some thing more in keeping with what was originally estimated. I am fiercely reluctant to pay this bill and would like some legal advocacy to protect my interests and right. the likelihood of taking uber in the future is remote hence the credit balance of $49.46 is meaningless. what would seem reasonable to me would be for them to take $20.00 at most and keep their credit balance for this ride. note they also charged me $5.00 for the cancelled ride on 11/19 and not until I indicated to them that I actually spoke with their driver and told her what I was doing and that I would need her services for the 11/20 before uber refunded that unreasonably charged $5.00. please review the details of my case and advise me accordingly?

Hi,

I am vishal taneja ([protected]@gmail.com).

I have uber account, they have blocked my account without any proper reason.
I have raised an issue with id ([protected]).
They have told it is automatically blocked due to security reason, but I already provided them the id and phone number proof.
Still they are saying they are not able to re-enable the account.
They told me that you have not followed the terms and condition. there is around 5-6 pages of terms and condition, I have asked them which term and condition I have not followed.
According to me I have followed all the terms and conditions.

Even they don't have any customer service.
Every time you mail, like if you reply to the exiting mail, new person will come and send a automated mail.