AOL
reviews and complaints

I allowed a family member to do a one time only transaction with my bank debit card on 7/2009 for 21.00 in which i advised the rep from direct tv whom collected the pmt that this was a ONE TIME ONLY CHARGE and do not store my cc number because i did this as a favor! After reviewing my acct on 10/6/2009 i saw that a debit was taken from account in the amt of 558.60 without so much as a word! I'm PISSED! I contacted direct tv and was hung up on 3 different times then i was connected to a rep that said i would have to speak to the financial billing services department which comes to find out you cant talk to them over the phone only by fax? I faxed them on 10/6/2008 explaining that this is fraud and i dont have an acct and they should return my funds to my acct asap! I called back a different rep told me that they can withdraw funds because i allowed the 1st transaction! I stated to her that I have worked at a credit card company and that isnt true! Remember people>>> You can use your card to do what ever you choose to do but if it isnt a transaction that you actually made call your card company and dispute it on the grounds that if you didnt sign anything and the company which debited the acct doesnt have you listed as a company customer those funds will have to be credited back to your acct.

i am telling this story iand need my money back i have been charged every month for twx aol services over a yr and some just decided to check bills and saw this charges went to my bank put a stop to this and would like my money back i am now seeking legal; action to see what rights i have as comsumer paying for services this long and never seeing abill or even getting thses services my email is mrtdykes@hotmail.com

What is going on? Do I have to quit AOL to remove this SPAM? I don't know what TWX*AOL Service is and don't want the charges put on my bank account. ddduryea@aol.com

Please note that I have been charged 32.00 a month for over 1 1/2 yrs for aol serive I never knew I even had or ever used. I want this to stop immediatley and reimburse me as sson as possible. I am notifying the Police and consumer affairs dept. I had requesed this to stop numerous times. Please give this matter your prompt attention. Leonard Wuensch TWX*AOL $32.90 a month. My e-mail is lennaz26@yahoo.com

I am writing as well I never had nor gave any of my information to this 0908 TWX*AOL SERVICE XXXXXXXXXXX8308 $32.90. This is crap I want my money back as well as a number. To make a formal complaint of fraudulent activity to my account. I do plan to go to my bank tomorrow to make sure this doesn't happen again as well to see if I can get my money back! If anyone can tell me a number or if you have found out anything. Please email me at jamie_bunton@yahoo.com.

This service did not ever even work for me at all. i canceled it two months ago before i started getting charged. i have been charged twice now.once on 7 14-08 abd again on 08/01/08 I dont know how you can charge someone then, charge them again two weeks later. your company has made my checks bounce and, i want this off my account now!

I am writing to let you know I never ordered this service and I want my money back that you people are taking out of my checking account! Please I can not afford this charge! you have been taking this out for about a year and it has to stop! I've tried canceling many times! please help me this time!

T.W.X. AOL Services!I'm like many others. I'm be ing charged to my checking account $32.90 for somrthing I never ordered. How do you go about getting your money back. I want by money back this is fraud and stilling. [protected]

"TO WHOM MAY CONCERN, ON 7/11/2008, I WAS CHARGED FORM T.W.X. AOL SERVICES, I DON'T KNOW WHO THIS IS, I NEVER GAVE THEM ANY INFO, NOR ANY PERMIISION TO TAKE MONEY OFF MY CARD, I NEED MY MONEY BACK! CALL ME AT850-437-4649 or [protected] thank you!

Hello Henry,

You need to remember that your credit card was most likely compromised long before it was used on Aim Call Out. As well please keep in mind that todays fraudsters have most if not all of your credit card information including your name, address and CVV(Security Code). So in situations like that it is hard to identify a fraudulant account from a real account until somebody like you calls in to report the bad charge. As well it doesn't hurt to have your credit card company place strict rules on your card to inform you when you have any abnormal spending patterns appear. Before you start spamming companies with letters you might want to take some time to understand what fraudulant users are capable of these days. Here is a link to a video that shows some of what they can do. http://www.cbc.ca/national/blog/video/crimejustice/going_going_gone_1.html

this is my fourth attempt at finding a solution to this very same problem I use a company debit card that is being billed by aol for some reason in the amount of $25.96 WHAT CAN I DO TO STOP THESE CHARGES?i am going to cancel my card if nothing else That will be a major problem but i will not pay another billing like this
Any info will help Thank you-Johnny
B&B Corp.

I was sent something from twx*aol. To update my account. I thought they would contiue to take it out of my debit account, because they asked for a routing number. Instead they said they took it out of out of a checking accout and charged me $7.00 because thats what they charge over and abouve my basic $9.95 charge. They corrected thier mistake and would not return the $7.00 overcharge. To me this is fraud and the law should look into this scam.

i just use aol email that is supost yo be totally free and ive only used it for like 3 months then all the sudden today i recieve email saying my account will be shut down unless i redo my billing info . i never gave them that because all i signed up for was email . is this legal?

I just discovered a week ago that I have been charged $32.90 for the last year and a half also by TWX*AOL. I went to my bank and was also told there was nothing they could do beyond the last 60 days. They also (sarcastically) asked if I balanced my checkbook. Of course I do but like most busy people I use a debit card and don't always remember to record my charges. I lose receipts. Who compares bank statements from month to month?!? It wasn't until I underwent emergency surgery and lost my primary income followed by the death of a child and was beyond broke that I took notice to this fraudulent activity to my bank account! I am under enough stress! Do you know how badly I needed the over $500.00 they have stolen from me?!? I too want my money back ! My computer prior to December was inside a box for over a year! I didn't even have access to a computer and this company was charging me! They need to be stopped but HOW?!?!?

I have been charged 32.90 two times in the last three weeks. When I called the bank they gave me the phone number to the chase bank that took the money out of my account. Chase bank gave me the [protected] number to aol. This has caused a overdraft of over 75.00 . I want my money back.

Please note that I have been charged 32.00 a month for over 1 1/2 yrs for aol serive I never knew I even had or ever used. I want this to stop immediatley and reimburse me as sson as possible. I am notifying the Police and consumer affairs dept. I had requesed this to stop numerous times. Please give this matter your prompt attention. Leonard Wuensch TWX*AOL $32.90 a month. My e-mail is lennaz26@yahoo.com

I just found out that TWX AOL Has been taking out $ 32.80 out of my bank account. I do not use AOL! This has been a faudulant transaction. When I went to the bank I was also told that this amount has been taken out since June of 2007. I was not aware of this! And I am mad a hell. I have never autherized AOL. The bank can only go back 60 Days. I asked who autherized this and how did this company get my account info. All the bank personel could do was say I don't know. I do not know what to do?

I noticed a charge of $32.90 being taken out of my account for 8-9 months now and had to close out my account. I have never used AOL so how they got my account number i don't know. I plan on making a few phone calls but don't know were to start. And the funny thing is i don't even have a phone line in the house, just cell phones.

Going over my bank account discovered AOL has billed for services I do not receive . I have no desire for the service. I do not even use AOL. If the FTC or FCC can't do anything about these charges, then congress should get involved and shut AOL down completely. If this a scam by someone other than AOL, it would be AOL's best interest to solve this problem before their company gets anymore bad press.

I just discovered a similar thing. My account was being charged 25.90 per month. Did you ever resolve this?

I went online to see my credit report and now i am getting charged every month without my consent. Beware all!

i just got charged 14.95 and this is all wrong i didnt think it would cost either i have the number you people posted and will try first thing tomorrow morning and if not satisfied with phone will contact bank and change my card thanks people for info

This company keeps withdrawing $14.95 out of my bank account also ! I emailed them and told them to stop, got an email back from them telling me that to stop, they will need my registration info.. Problem is...I NEVR REGISTERED WITH THEM...EVER!

My bank account has been overdrawn twice because of this!

Can ANYONE help?

I feel better knowing I'm not alone in being bamboozled. Remember there is strength in numbers and it looks like we have the numbers! Chris

I was trying to get information from FreeCreditReport.com. I did not authorize any report from miniCreditreport.com. However, minicreditreport has charged my credit card $14.95 on July 03 2009 and probably also on my Aug statement that I have not yet received. I want to get my name cleared from minicreditreport and these unauthorize fees credited to my credit card account.
John Ledden, jhnlrn-44@peoplepc.com

I have tried to CANCELL many times, they are charging me $29.95 every month... It's ridiculous!

YOU SUCK BIG TIME!

this site is no more than a bunch of thieves. they take your money and do not provide the service they promise

this is the worst service

this is the worst scam ever. no matter what i try it does not show me my reports. they keep taking my money and will not fix the problem or stop charging me. i wish i could have seen these comments before i got involved with these crooks.

I have been trying for 3 days to view my account. I must have forgotten my access word because it keeps asking me the name of my pet, and I don't have one. I have been a customer for a long time and now I can't even get someone to talk to me. I would also like some information on the different price plans. I would hope I can get some help with my problem. I also filled out the questions about my name, telephone number and the last 4 numbers on my credit card. I keep on answering it any they tell me it's incorrect. I am very frustated at this point. Thank you.

I got charged $25.90 for TWX*AOL Service. I do not have aol. I want to know why am I being bill for something that I don't even have.

I accepted a plan from AOL where you get the first 10 hours free and then so much thereafter per month until you cancel. Well I only needed for a few weeks until my new high speed internet servcie was installed by a different provider. I do online school so I needed something to get connected for a short time. Anyway after the 10 hours I continued using it for about 2weeks then had it cancelled. I was recently on vacation in Florida and checked my bank account online and found a 100.00 deduction from my account by TWX*AOL Service. I just got off the phone with them about an hour ago and they said once I used my free 10 hours I had continued on using an additional 45 hours worth of dial-up. I can agree with that and still could'nt understand the charges. Well, they told me that they charge $2.65 per hour after the free 10 hours. I was sooooo mad. That makes no sense to me. Most companies charge on per month basis and when I heard this I just told what I thought of them. This is how they get there money by not stating this within the agreement. All they say is you will be charged after the free service but no where do they say on a per hour basis as I was just told. I dont understand how these companies are allowed to do this. Oh and after this discussion, Andrew continued to try and offer me services with them. I was like, Hey I know you are required to say this stuff but you just need to stop, I am NOT interested in any services from you. He continues with "Well I would like to tell you about a free CD we offer for no charge for tutorials through Video Professor". I stopped him again and said, " All I want is my money back, I would be willing to pay for the monthly charge for this service but for a 100.00 I could have had 5 months worth of unlimited dial-up through your service, as you are currently offering." He continues apologizing.I was getting nowhere and finally hung up! I WILL continue with this matter!

I am with aol and have the McAfee suite which I bought and paid for, and its up for renewal 2110, its a two year subscription, on my bank account I spotted, aol have been taking £2-49 per month for tje McAfeee for 15 months, can I get a refund? no. when I cancelled with my bank, the bank teller said it happened to her, but because she did not notice for sometime, she only got 6 months refund, and as she said, she must have spent more on calls trying to get it back.
Aol tell me it not their money it goes to carphone warehouse, Mcafee said i do not have it, only have what I pay for. when my contract is up I am going elsewhere, sick of making calls and having to say pardon, because I cannot understand the person on the line. sick to death of aol all together, now I see i am not the only one they robbing blind.

i want my money back.

im still being charged £2.99 a month and £2.99 a month from mcafee i dont have an aol account anymore and i want you to stop taking this money from my credit card and i want my money back that you, ve taken off me since last october .

AOL is Garbage! Hopefully the company does fail in this every changing economy as their product and customer support is the worst. I was billed $47 for un collected billing from last year after they told me my Credit Card would n't process. No kidding! I not longer wanted your service and had asked that it be cancelled, but it never was and AOL attempted to charge my old Credit Card 4 times, Duh how many time do you try to process an invalid CC. When I spoke to AOL recently I couldn't understand the person on the other end as AOL farms out it's work to other countries, I was told that I had never tried to cancel my service, that AOL had excellent records and is never wrong. Bottom line is I paid to kept some non english speaking person from calling my home 3-4 time a night. AOL hope that a class action lawsuit ifs filed against you soon for bad business practices.

I need to correct some spelling on my previous complaint. I was typing it and trying to hold my temper, which is hard when you are talking about money unnecessary money being wasted. Now this company twx has cost me $100.00 in nsf charges in past two months for services I know nothing about and didn't request. This cause the bill that the money was alloted for not to be paid. Will someone please tell me what I can do about this

this company had cost me $100.00 dollars in nfs charges and I don't no know who they are and did not ask for any services from them. I need to know what to this is my second moth of bank charges at $25.00 dollars a whack.

I need cancel AOL service. Lev Khmelkovsky

I have been getting charge $30.90 it started 1/07 then from 11/07 $32.90. I did not know this until 11/22/08. I called my bank, they disputed the last 2 charges. But now I have to go after AOL for the remaining monies, which total $670.90. I contacted my Attorney General about this theft. I Just want to know how the H---- they got my banking info. So if anyone could please e-mail me. ThankYou

Just bought a new computer with 90 day free AOL service and used it for one day until I got on-line with SBC.

Within 2 days, I was charged $25.90 on my credit card, (which i never gave out to AOL) wothout authorization.

My question? How did they get my credit card number? Would I give a card number for a free sevice?

There was an automatic bank withdrawal to this company that I did not authorize. I do not know how they know my banking acct. BUT I want my money reimbursed and this to stop immediately or I will sue this company for theft. I was a member of AOL over a year ago it took me forever to take me off their accts. and stop withdrawals. Now I have to call the bank. This is not right. This is THEFT.

I have been charged $18.99 for a twx*AOL service. I was then charged with a $34.00 fee from the bank beacuse i had insufficient funds. I did not authorize this charge, nor do i want the service. I expect a refund for the amount taken from me and also for the fee.

WE DO NOT HAVE AN ACCOUNT WITH THIS COMPANY. OUR ACCOUNT IS WITH AOL. THIS COMPANY CHARGED OUR CREDIT CARD WITH THESE CHARGES WITHOUT OUR KNOWLEDGE OR CONSENT. THIS IS ILLEGAL AND WE WANT THIS CREDITED BACK TO OUR CREDIT CARD IMMEDIATELY. WE DO NOT WANT TO SEE ANY MORE OF THESE CHARGES ON OUR CREDIT CARD.

On 12/06/2009, a "debit purchase" from TWX AOL SERVICE was charged to my checking account in the amount of $51.80. This is not a withdrawal I authorized or a purchase I made. I have never been a paying customer of AOL.

i just want to know what this charge is.

I have the same withdrawal on my checking account TODAY! I do not have AOL or Time Warner. I have been on the phone with both companies for an hour with absolutely no help!

Can anyone help with this?

I am being charged for AOL Voice $9.90 a month, and $12.91 a month for AOL Service, my complaint is I don't use AOL I did at one time but cancelled, I use comcast service now to access the internet, also I was being charged $30.00 a month for AOL Service, after being charged for several months that did finally stop. My cancelling the AOL Service was due to after signing onto AOL, and used it for 2 months, I started having trouble staying on line, after a couple of days, I was told I could no longer use the service because I did not have a credit card, I told AOL that when I first started I was using my checking account, they told me they don't allow checking account use, had to have credit card, but yet the amounts that are being taken out now is through my checking account something is definately wrong, I want Aol to stop taking money out of my checking account for something I don't even use, there are AOL sites I do use on comcast internet that I was told by AOl that is free on the comcast internet service, and now AOL is trying to charge me, after sending me invitation to use the supposedly free sites, for free of no charge. Also when I was using AOL, that's what it was called, the service I am being charged now through my checking account is called TWX AOL Service and TWX AOL Voice, What the Hell is TWX AOL.

i looked on my credit card statement and saw that there was a false charge from AOL.In order even to retrive my money i have to wait 7 to 10 business days to get it taken care of and to sign something to retrieve my own money back.it took them all of a minute to take money off card but now 7 to 10 business days to retrive whats rightfully mine.i never had account and use my local cable station for my internet.

AOL has falsely charged my sons checking account as well. They claim they can't stop taking the money out of his account because I dont have an account number nor will I give them the debit card that it is suppossed to be linked to. I explained to them my son i ssitting on the coast of Libya right now and they said well have him call when he gets back to the states... really? Well now that I have his POA, I can really get this taken care of. I feel sorry for the people I have to deal with. They've taken out over $600 including the bounced check notices as well.

I have not been a member of AOL for several years. I fully agree that trying to seperate from the service was a chore but their indifference to my request to eliminate the homepage is still a problem. The last time I was able to locate a phone number to speak with a tech person I was told that I would have to be a member and be able to log in so that I could get rid of the homepage . No one will help or even knows how to help. The indifference of AOL is astonishing. So, even though my business has changed the outdated and unwanted homepage still remains. AOL is a dinosaur amist good service providers.

E-mail stated that I had won an AOL.COM Lottery with specific lottery numbers. I will forward email if FBI wants it.

I have tried to log in for over an hour and it won't let
me.It asked me to change my e-mail and password
and still would not let me in.If we cannot solve this
issue I will not visit your website again.
Sincerely,
David F Nelipowitz
E-mail davidn1953@aol.com

Please just Fix the problem!

I've just about had it with AOL. IT SUCKS ! What's whit all these screens that pop up ? Search and crap ? I never downloaded any of this, BUT, when you call AOL for help, all you get is someone who can't speak or understand ENGLISH ! YES, ENGLISH ! AGAIN... AOL SUCKS !

Do NOT sign up for the free e address. Your domain name will belong to AOL forever! I just called them and asked how to get my domain name back so I could register it for a site that I want to develop. They told me there was no way they could cancel it! I asked to speak to a supervisor who was very rude and told me to write some generic corporate address office for AOL.

Beware! do not use this service, you will be sorry!