Menu
Twoo.com Customer Service Phone, Email, Contacts

Twoo.com
reviews & complaints

www.twoo.com
www.twoo.com

Learn how the rating is calculated

4.6 300 Reviews

Twoo.com Complaints Summary

267 Resolved
33 Unresolved
Our verdict: Expect excellent service from Twoo.com. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Claimed
Twoo.com has claimed their business profile
Get notifications about new complaints and reviews of Twoo.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Twoo.com reviews & complaints 300

Sort by:

Newest Twoo.com reviews & complaints

ComplaintsBoard
N
1:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Payment

On the 22 March 2021 around 01h58 i bought a R207, 00 subscription but R207 and R759, 99 was deducted from my about. So now im asking for refund of all my money and deactivation of my account.

I am kindly asking for three things
1. Removal of my banking or payment details
2. Refund or reverse of payment made
3. Deactivation or cancelation of my two account

Thanks

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
9:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com No response about problem with the account: Could not receive incoming messages and outgoing messages not being delivered to friends/contacts

Something is wrong with my account.
It does not receive incoming messages and outgoing messages are not being delivered to friends/contacts. It seems that it is frozen because there is also no additional activity (views, likes, messages).

It has been like this since the last week of December 2020!

I tried sending messages to the helpdesk via web and even my message in the in-app helpdesk was not delivered.

I already emailed [protected]@twoo.com to report this but I have not received any response or resolution.

Desired outcome: For my account to be fixed so that I can receive incoming messages and for my outgoing messages to be delivered.

Read full review of Twoo.com and 3 comments
Update by C from Manila
Mar 09, 2021 6:46 am EST

 I have the same problem again. My messages are not being delivered and one of my connections said that he could not find my profile anymore and it disappeared. I sent a message to Helpdesk but I am not sure if it was sent since I have not yet received a response.

Update by C from Manila
Feb 04, 2021 7:09 pm EST

Just an update, although it seemed okay for a couple of days, the same thing gradually started happening. Now, I have the same problem.My messages are not being delivered and there's no new activity under 'likes' and 'views.' I sent a message to Helpdesk but I am not sure if it was sent since I have not yet received a response.

Update by C from Manila
Jan 28, 2021 3:52 am EST

as i said, i already replied to their emails last january 22 but i still have not received any replies or resolution up to now.

Update by C from Manila
Jan 24, 2021 3:56 pm EST

i replied to the emails last january 22 but i have not yet received any response or resolution.

Update by C from Manila
Jan 21, 2021 10:32 am EST

the email linked to it is c.mail_email@yahoo.com

please check it because it seems that my emails and messages to your helpdesk and info-en@twoo.com are not being delivered.

Update by C from Manila
Jan 18, 2021 10:47 pm EST

There has been no movement in my account in terms of messages, likes and views for quite some time even though I did not hide my account.

To test, I sent a message to my contact (whom I also communicate with outside of Twoo) if he has received my messages on Twoo, he said no. He also said he could not find my profile anymore under his connections.

I already sent a message to the Helpdesk and info-en@twoo.com and even though it said there will be a reply after 24 hours, it has been 3 days but I have not yet received a reply.

The email address attached to this account is c.mail_email@yahoo.com.

Update by C from Manila
Jan 19, 2021 1:35 am EST

I already emailed that address info-en@twoo.com last Jan. 16 but I have not received any response.

Update by C from Manila
Jan 18, 2021 10:23 am EST

As stated in my original post, I already emailed that address but I got no response at all.

Update by C from Manila
Jan 16, 2021 12:24 am EST

where can i send a private message? for privacy issues, i do not want to post my email address here for anyone and everyone to see.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
N
N
Niall Ó Cofaigh
, US
Aug 24, 2021 9:30 pm EDT

I have this issue too, my account looks perfect from my end but others have reported that TWOO says I am no longer on TWOO and I remain invisible or "deleted" as far as other TWOO users are concerned.

Because of this messages sent to the TWOO support address appear also invisible to the TWOO support team, which is why I guess we are not getting responses even though I can see the message in my message box, the app shows it unread after several weeks.

There is a logical explanation as to why support messages are not being responded to if a user is invisible and the support team just use TWOO messages.

I do not wish to post my mail address here but my TWOO profile ID seems to be [protected] - I wonder if I have to find another way of contacting support as all the information is in the messages on my account.

W
W
Will&Wang
Bethany, Oklahoma, US
Aug 22, 2021 6:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I have this same challenge, I have a month premium subscription running but there’s no activity on my account and people don’t get my message! I sent a mail to the help desk 3 days ago but there’s no response. The email for the account is Sinceritymatters1@gmail.com please help provide solution to this asap

I’ve sent this message about a week ago, no action on my account and no changes! My VIP membership is running but no single activity yet! Please respond to my complaint

W
W
Will&Wang
Bethany, Oklahoma, US
Aug 16, 2021 1:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I have this same challenge, I have a month premium subscription running but there’s no activity on my account and people don’t get my message! I sent a mail to the help desk 3 days ago but there’s no response. The email for the account is Sinceritymatters1@gmail.com please help provide solution to this asap

ComplaintsBoard
N
5:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Auto subscription

I had an account in twoo and I had made a payment for that for a month. But on 24th December 2020 I was debited with an amount of Rs 1, 100. This was debited from my account as auto renewal. I was not aware of the auto renewal process.. Kindly end my subscription and refund my amount. My email id used for twoo is [protected]@gmail.com. Please resolve my issue. as I had kept this amount for another purpose

Desired outcome: Refund of Rs 1,200

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
3:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Premium subscription renewal refund

Yesterday 30th of September, http://twoo.com/bill deducted money from my credit card costing $12.99. I need the refund. You have to inform about renewal of the service. You cant just deduct my money. I don't want the subscription anymore, please make my refund
This is my profile https://www.twoo.com/profile#index
Let me know about this. I need my refund

Read full review of Twoo.com
View 0 more photos
Update by Morgan992
Dec 01, 2020 3:04 am EST

https://www.twoo.com/profile?menu=1#index
This is my profile link, please help make a refund

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
7:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Premium account blocked

Hi! So this past few days, I became inactive in Twoo. Even I was a premium member that time. busy with my life and I'm working that is why I only noticed this kind of problem just now. My account on twoo with the gmail acct of [protected]@gmail.com has been blocked. I swear that's the only acct that I've been using. My account was even verified, so why I have been getting a complaints when I'm the owner of those pictures? Please investigate this issue. Thank you very much!

Read full review of Twoo.com
View 0 more photos
Update by Hapie DreamzZz
Nov 25, 2020 7:37 am EST

Without valid reason
Without my knowledge
Blocked the premium account
U can block fine refund my money back

My id hapiedreamzzz@gmail.com

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
7:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Didn't opt for the auto renewal option

Dear customer service team,

I had previously tried Twoo's premium services, and had not found it suitable to my interests or expectations. I had created 2 accounts using following e-mail ID.

E-mail ID used for the account:

w****************@tggs.kmutnb.ac.th
w***********[protected]@gmail.com

Since it was not useful to me, I decided to quit and didn't opt for the auto renewal option and switched off switched off the premium services.

I have even deleted my account on 17.11.2020. Despite doing so, I have been charged 29.99 Euros/- from my account on 18.11.2020.

I never authorized this transaction and same has been done without my consent. I am shocked to see this transaction, how can my card get used without my authorization.

Since I never wished to continue the services, request to to kindly cancel the charges levied and process the refund for it immediately.

Further I will be thankful if you can delete my account from your site to avoid any mishap in the future. I really want this to stop.

Awaiting your immediate action- please refund the transaction.

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
2:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Account blocked

Hi! So this past few days, I became inactive in Twoo. I'm busy with my life and I'm working that is why I only noticed this kind of problem just now. My account on twoo with the gmail acct of [protected]@gmail.com has been blocked. I swear that's the only acct that I've been using. My account was even verified, so why I have been getting a complaints when I'm the owner of those pictures? Please investigate this issue. Thank you very much!

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Blocked account

Hello,
I have been using your app for few days and everything was great until my account was blocked becouse other users reported it. I have no idea why that happened and I am very confused becouse I was following your rules whole time. My account is linked with [protected]@gmail.com email. It would be very helpful if you could help me out.
Mia

Read full review of Twoo.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
H
H
Hapie DreamzZz
, US
Nov 25, 2020 7:35 am EST

I have send so many mail stil now no response

ComplaintsBoard
H
2:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Premium account blocked

Without valid reason
Without my knowledge
Blocked the premium account
U can block fine refund my money back

My id [protected]@gmail.com

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
3:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com You have took money from I have no account on your website

Hi, my name is Christian, and this is the second time you deducted money from my account without any authorization. This morning twoo.com deducted 95.98 euro from my card which is very wrong and fraudulent, please I want a refund as soon as possible. Attached is a copy of the transaction and please refund my money. This is not right and it speaks too bad about your company because I read so many similar complains on here from others.

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
4:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Delete account

I just deleted my account on Twoo, Could you please check and let me know if my all information has been deleted from your records, I don't want any of my information to be on the site. Please help.
Thanks

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com blocking my account

You have blocked my account. You have frozen my activity for no reason and have not given an email stating the reason for the account freeze. Please explain why you blocked my account.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Service

Dear Sir / Ma -
Greetings of the day
I have been a member of Twoo.com for quite sometime. I experienced problems with app in the past and rectified by Twoo.com
I am again facing same problems with the app. Sending lots of messages to its members but not receiving any reply. Maybe, my messages are not reaching them. 
Please help me resolve the issue

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
8:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com unauthorise credit card charges

i never ever joined up with two came to my email looked at it but never joined checked my bank statement and found this account for $36+want this stopped will also check with my bank I dont know how they got my credit card information. If this was frauduently done will see that all the money will be refunded as my bank will do all the investigations I want this stopped

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
3:02 am EST

Twoo.com issue regarding payment

Dear Sir/Madam

I have an issue regarding payment without
information first.
I have connected my debit card into my App Store account for purchasing. And
I never subscription auto renew for Twoo, but suddenly they cut the money from my debit card IDR 149.000, 00
I want to refund my money as soon as possible, I hope that you can give me
feedbacks regarding the issue, thank you.

*as to make it easier I attach the files that are needed.

Read full review of Twoo.com
View 0 more photos
Hide full review
ComplaintsBoard
N
7:07 am EDT

Twoo.com policy and emails

Zorpia sends me emails about new people etc., today I tried to unsubscribe from emails like this but according to the website (twoo.com) (twoo+zorpia) my email address was not even a registered one. That is why I find it interesting how I can get emails from a website where I did not even registered...My email account is full of zorpia's spam and I cannot do a thing about it

Read full review of Twoo.com
Hide full review
ComplaintsBoard
A
9:36 am EDT

Twoo.com request for refund (auto debit from credit card)

I have download your app(Twoo.com) last month and I started pay u 160 Rs(indian). After pay this Amount you dedicated more 760 Rs which is i dont know how u deduct this money from my credit card.
After that this month u also deduct 880 Rs from my account without my confirmation my request to u please refund my money this month 880+last month 760 Rs which auto debit debit from my account please refund this 1640 Rs back to my account ASAP.
Thanks

Regards,
Amit kumar sharma,
[protected]

Read full review of Twoo.com
Hide full review
ComplaintsBoard
C
10:00 am EDT

Twoo.com I am being hacked

A false profile was created for me. My number is +[protected]

I don't know the email address of the person who created this account with you.

My email address is norden.[protected]@gmail.com

I am not from Durban, I am from Johannesburg and I am already in a relationship.

I am unable to access Twoo to check on the content of "my profile"

Kindly assist me by removing the particular version of "my profile".

My cell phone I number is given out on there to suitors

Thank you so much for your support.

Read full review of Twoo.com
Hide full review
ComplaintsBoard
V
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Twoo.com Harassment

Hi, some one has mischievously updated my number on your website / app, and I am being harrassed by your members, I have received more than a 100 calls so far and over a thousand messages. I am using this mobile number for the last 20 years and I cannot change the number. I request you to look into it.
My number that is mentioned on your site: [protected]. Please help me, or may I go and file a complaint in a police station?

Read full review of Twoo.com
Hide full review
ComplaintsBoard
R
3:04 am EDT

Twoo.com charging my credit card without authentication

Twoo app is the most annoying and fraudulent application that is available on google play store, you guys have been charging me for the services that I have not even used, Twoo app has charged me on multiple occasions via my credit card without even the rightfull authentication. DO YOU KNOW WHAT DOES THAT MEANS. THAT U PEOPLE ARE SCAMMERS AND FRAUDSTERS. I mean how could all do that "SHAME ON YOU GUYS" I STRICTLY DEMAND FOR MY REFUND. My id is "Kaushikrohan". Hopefully this message will open your eyes.

Read full review of Twoo.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Twoo.com customer service

Website

www.twoo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Twoo.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Twoo.com Customer Service. Initial Twoo.com complaints should be directed to their team directly. You can find contact details for Twoo.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Twoo.com. Discuss the issues you have had with Twoo.com and work with their customer service team to find a resolution.