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4.4 14 Reviews

TweakBit Complaints Summary

12 Resolved
2 Unresolved
Our verdict: Expect excellent service from TweakBit. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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TweakBit reviews & complaints 14

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10:07 am EDT
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TweakBit i ask to stop deduct money and cancel the service several time

greetings

i have askd throw paddle, email to stop deduct money from my account and cancel this service several time but no action has been taken and when i compline tells my than they will contact you but no one contacting me and still keeping deduct money from my account 189.08 dirham.

[protected]@gmail.com
[protected]

please i need to cancel the the service and get my money back

waiting for your action and replay

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10:38 pm EDT
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TweakBit Unauthorized credit card charge

I received a charge on my debit card of $37.38 from a company listed as Paddle Net for some computer soft ware that I never heard of and have never ordered. . .There is no such program on my computer - They must be a scam because there is no way listed on their web site to file a complaint or ask for a refund. They have no email address listed on their web page and no telephone number, however, since they appear to be located in Great Britain a telephone call would be a poor option anyway.

Desired outcome: I want a refund for unauthorized charge of $35.37 plus $35.00 for overdraft charge occurred as a result of false charge.

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7:23 am EDT

TweakBit paddle.net

January 28 2021 I was charged on my Mastercard for SHOPPING the amount of $36.29 Canadian.
I don't know who these people are nor did I order anything from them or get anything from them.
I would like this to be taken of please.
The amount was already charged on my credit card which is in my name Jacques Hogue.

Desired outcome: the amount was already charged on my credit card.

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Is TweakBit legit?

Our verdict: Through its investigations, Complaints Board highlights TweakBit with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of TweakBit's practices before engagement.

TweakBit earns 33% level of Trustworthiness

Moderate Trust Alert: Complaints board rates TweakBit at 33%. Read reviews and beware of negative issues before engaging.

TweakBit protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to TweakBit has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

A malware report for TweakBit website, indicating that the website may be hosting malicious software that could harm visitors' computers.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for TweakBit. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Tweakbit.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Tweakbit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several positive reviews for TweakBit have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
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2:21 pm EST
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TweakBit Driver updater

We have had an unauthorized Subscription taken from our Paypal account of £34.96 GRP. we have checked our computer and can't find any notification of this renewal.
We would like this re-credited to our account and have have us removed from Tweakbit database so that no future unauthorized charges are taken from our paypal account.
Keith Murley
Murley solutions Ltd

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10:24 am EST
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TweakBit Unauthorised debit card charges

I am writing this to express my concern about a recent incident I experienced. I have received two charges on my Debit Card; One is on 9th November 2020 (2.95$) and another is on 17th November 2020 (24.95$). On checking online for who this Company is I discovered it is a clean up computer software. I have checked on my computer and we don't have any programs installed/downloaded under that name.
I have never requested this software and do not wish to pay for it. Therefore can you please cancel my so called subscription and refund the amount of 27.9$
Thank you for taking the time to read my letter
Sincerely,
Uyen Nguyen
Contact me: [protected]@gmail.com

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Tabitha Dotson
Alamo, US
Feb 27, 2021 9:05 pm EST
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I didn't get this and I need a refund please

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TweakBit
Mar 01, 2021 12:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Tabitha,
We are very sorry for any inconvenience or confusion. For a refund, please contact our Customer Service at support(at)tweakbit.com and we will initiate a refund process right away.
Thank you,
TweakBit cares!

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9:20 am EST

TweakBit There is a charge on my credit card and I never heard of this network or had anything to do with it.

Never had a thing to do with this network. Why are you charging my credit card and how did you get my CC number for $49.90?

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6:01 pm EDT
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TweakBit Unknown debit to cheque account

Unauthorised debit to account. No transaction for purchase was approved by me. I have no idea who these people are. I have never done business with a firm from London. I don't buy products on line and this is not a credit card transaction indeed I don't have a credit card. How did someone in London get my cheque account details in the first place. Please organise a refund immediately.

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1:37 pm EDT
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TweakBit Addebito ricorrente non autorizzato sulla carta di credito

Ho appena trovato un addebito sull'estratto conto della mia carta di credito, 29 marzo 2020 di euro 12, 98.
Controllando on line per chi è questa azienda ho scoperto che si tratta di un software di pulizia del computer. Ho controllato sul mio computer e non abbiamo alcun programma installato / scaricato con quel nome.
Non ho mai richiesto questo software e non desidero pagarlo. quindi puoi cancellare il mio cosiddetto abbonamento e rimborsare l'importo di euro 12, 98

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9:02 pm EDT
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TweakBit Fraudulent Credit Card Charge

I just saw a charge of $49.90 on my credit card for "TweakBit PCRepairKit + FileRecovery + PCBooster TweakBit PCRepairKit + FileRecovery + PCBooster".

I did not order any new software nor want a subscription for any software from this company. I want this charged refunded and for TweakBit to never charge my card again. I do not use TweakBit.

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2:11 pm EST
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TweakBit unauthorized card charges

I just found the charge on my card statement. November 10, 2019 for PLN 109.95.
After checking online who the company is, I discovered it was computer cleaning software. I checked on my computer and I do not have programs installed / downloaded under this name.
I've never asked for this software and I don't want to pay for it. that's why you can cancel my so-called subscription and refund PLN 109.95.

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Carlos Enrique Carrera Reyes
, PE
Oct 03, 2020 11:16 am EDT

Hay un cargo no autorizado en mi cuenta de mi tarjeta de crédito de scotiabank con los últimos dígitos 3455 por $ 49.90 DOLARES por favor cancelar esta cuenta ya que no lo he autorizado para su pago en el extracto con cargo al proveedor PADDLE NET*TWKBTT.C, desconozco a este proveedor

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TweakBit
Oct 05, 2020 7:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Carlos,
We apologize for the inconvenience.
The automatic renewal is included with every license purchase and can be disabled at any time.
Please contact our Customer Service at support(at)tweakbit.com with transaction details and we will initiate a refund process right away.
Thank you,
TweakBit cares!

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TweakBit
, US
Nov 26, 2019 5:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello,
We are very sorry for any inconvenience or confusion.
The automatic renewal is included with every new license purchase and can be disabled at any time.
A full refund guarantee applies to renewals too, so please contact our Customer Service at support(at)tweakbit.com and we will initiate a refund process right away.
Thank you,
TweakBit cares!

ComplaintsBoard
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12:22 pm EDT
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TweakBit wrong charge or fraud

The charge of US $39.95 appeared on my Business Platinum American Express card.

I have never asked for or subscribed to your services and I have never in my life used any Windows product.
I am going to dispute this charge now and ask you to remove both the charge and any confidential info you might have from your database for good.
Thank you
Alex Sitkovetsky
Beverly Hills, CA
USA
Card ending with xxx 43009

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Jacques Hogue
McMasterville, CA
Feb 08, 2021 2:47 pm EST

I don't understand how these people can get the numbers for my for my credit card.

F
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Fran Dunbar
, US
Mar 09, 2020 4:00 pm EDT

I have requested a refund to my credit card and immediate cancellation for unauthorized charge of $44.93. Difficulty with contacting due to a demand for additional fee, also to be another reoccurring fee monthly.

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Rose Brownlee
, US
Dec 22, 2019 8:44 pm EST

You charged $69.95 on my credit card ending 8354 on 12/15/19 .That I don't remember ordering your service or what your service is all about.I want this canceled and a refund on my credit card.
Rose Brownlee
333 Beardsley Ave, #6
Bakersfield, ca, 93308
cherokeerose923@sbcglobal.net
[protected]
cell661-302-2091

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Rose Brownlee
, US
Dec 22, 2019 8:47 pm EST

what is wrong with my spelling or why you can't except my complaint

ComplaintsBoard
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3:53 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

TweakBit - Unauthorised credit card charges

I have just found two debits on my Business Credit Card Statement. 23rd March and 24th June 2019. Both amounts the same - £19.21. on checking on line for who this Company is I discovered it is a clean up computer software. I have checked on my computer and we dont have any programs installed/downloaded under that name. I have never requested this software...

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ComplaintsBoard
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10:51 pm EST
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TweakBit Tweakbit pcrepairkit / tweakbit file recovery

I did not knowingly subscribe to Tweakbit, I ordered these products for a single use, found that they were not able to do what they claimed, which made them unsuitable for the purpose for which they were purchased and deleted them after 3 days. I wish to cancel my ''supposed'' subscription immediately, I want no further contact from Tweakbit or any of their products and I want the $39.60 fraudulently taken from my mastercard returned.
I am extremely unhappy to find that I have been charged for these useless programs a second time and I am definitely considering contacting the Australian consumer affairs as I believe this to be a scam.
I am contacting you because Tweakbit has stated that I can cancel my supposed subscription by contacting either them or you, so I am doing both.
TweakBit Receipt #[protected]
Paddle.com Market Ltd
1st Floor
15 Bermondsey Square
London, SE1 3UN
United Kingdom

Company No. [protected]
VAT No. GB [protected]

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mjap
, US
Jul 03, 2019 3:46 pm EDT

I have just checked my Business Credit Card and found two transactions from Paddle Net Tweakbit. I know nothing about subscribing to this and I have checked on my computer and we havent even got it installed on there. Would you credit my card back with the two amounts of £19.21 taken out in March 2019 and June 2019. I do not want this and have never asked for it.

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Emili Nicolas Ayala
, AR
Nov 26, 2018 10:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hola
. Compré TweakBit PCRepairKit + FileRecovery + PCBooster en línea y quiero cancelar la suscripicon.. mi correo es Nicko_10_14@hotmail.com medio de pago tarjeta de debito.

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Robert Sattler
, US
Oct 11, 2017 12:13 am EDT

Did Not Work, already Paid at the time of purchase, but these ridiculous requests EVERY TIME I log into Pay Pal, I will Take EVERY step to not continue to be ripped off by further Payments!
Robert Sattler
rksgrit@gmail.com

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KARSTEN bÖLK
, US
Sep 05, 2017 2:22 pm EDT

Hallo,
ich habe TweakBit PCRepairKit + FileRecovery + PCBooster online gekauft. Nachdem ich die Softwarte Instaliert habe und die Productlizenz eingeben wollte ist der Rechner Abgestürtzt und ich musste den Rechner zurücksetzen. Also ist der Productcode weg und ich bezahle für nichts ein Abo. Ich habe bei ihnen schon nachgefragt und mir wurde gesagt ich könne die software ja kaufen. Ich bezahle schon dafür. Ich möchte ganz einfach nur einen Licenzecode. Mir war auch nicht klar das dies ein Abo ist.
To: karstenboelk@gmx.de
Order Number/ Invoice: #[protected]
Transaction: QjMB4auZb2kD59lhzZEh4OHhc4I

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John Peart
, US
Jun 19, 2017 6:39 am EDT

My attitude toward my complaint is that I have not received a response to my request for a full response to my complaint of the 11the of June, 2017, and am asking for a full refunds for the purchase of TweakBit PCRepairKit + FileRecovery + PCBooster for the reasons stated in the original complaint. I expect to hear from you very soon. Not after the end of the "30-day full refund guarantee on all our software".

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aircrew
, AU
Jun 11, 2017 6:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
I purchased TweakBit PCRepairKit + FileRecovery + PCBooster online on Friday 9th June 2017 in an attempt to solve a problem with a missing .dll file, however, after paying the purchase price & attempting to install same, I was constantly receiving messages from my virus software, Bit Defender, that it was unsafe & I was prevented from installing it. As this program is now of no use to me, I would like a refund. The said program was paid for via PayPal. .

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1:26 am EDT
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TweakBit cancel

I gave them $29.95 for the use of there software and I did not receive an order number or a key to install the other software's. I called this number [protected] and they could not fix my machine but wanted me to give them more money as much as 299.99dollars. And I refused. Several emails later and they said email [protected]@tweakbit.com and I will receive my payment and the operator was very short with me. Fool Me Once.
Money has already been taken out of my account 4/1/16.
No client number, no order number, no key was received
I gave them this email address [protected]@yahoo.com on 3/30/16.
I WANT MY MONEY BACK @29.96
My Name Is Irvin Zabielski [protected] or [protected]

Irv

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debsbill
, US
Apr 25, 2020 7:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

dont want product please cancel

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TweakBit
Oct 05, 2020 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of debsbill

Hello,
To cancel your subscription, please contact our Customer Service at support(at)tweakbit.com and we will help. You can also cancel directly from the reminder email, which you should have received 3 days prior the Renewal Date.
Thank you,
TweakBit cares!

D
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debsbill
, US
Apr 19, 2020 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please stop and cancel products

D
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debsbill
, US
Apr 19, 2020 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not want tweakbit

S
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Santosh Patole
, US
Nov 05, 2019 10:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have never requested this software and do not wish to pay for it. therefore can you please cancel my so called subscription and refund the amount of Rs. 3682.09/

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