The complaint has been investigated and
resolved to the customer's satisfactionResolved TVSleuths.com — Beware dealing with this company!
resolved to the customer's satisfaction
On 14th October 2007 I placed a purchase order at TVSleuths.com for 'Mannix' DVDs in Season 6. The order was placed through the internet site. Immediately thereafter a confirmation letter (enclosed) with the subject of 'Customer receipt - 378939' was received at my
email address and detailed the total amount of transactions (i.e.,
On 9th November 2007, the DVDs were received at my address and were found to be at excellent condition. On 19th November 2007 I received Visa Statement which said that TVSleuths.com (through its apparently parent company 'Media Sales Srvs') withdrew USD 95.45 from my Visa.
The problem is that I feel cheated, because of two following reasons:
1. On 14th October 2007 TVSleuths.com and I agreed (as mentioned in the email 'Customer receipt - 378939') on the total amount of transactions of USD 81.45.
2. In reality, TVSleuths.com broke the agreement and overcharged me USD 14 (note: Also, overcharging USD 14 is regarded as theft, because TVSleuths.com withdrew the money without my consent).
Through this article, I would like to recommend internet users not to do business with TVSleuths.com. If, however, you'd like to do business with the company, please make sure that you do two things (to avoid my problem to recur):
1. Make certain that you do business in Ebay.com or any other internet sites that have commonly-used and publicly-accepted terms and conditions.
2. Make certain that the company shows you as many references as possible from past customers (note: any sellers in Ebay.com have references that can be viewed by interested buyers, and it is why doing business in Ebay.com is preferable); Also, references are very important to see how satisfactorily a company deals with past customers, so that a case that a company does 'hit and run to customers' can be minimized or avoided.
The TVSleuths.com has other names such as 'Novarose LLC' and 'Media Sales Srvs', and all of them have the same mailing address:
227 Main St #U-546
If you happen to deal with companies bearing either the three names, be warned !
Subject: Customer receipt - 378939
From: [protected]@tvsleuths.com ([protected]@tvsleuths.com)
Sent: Sun 10/14/07 8:30 PM
Thank You for the order below. Please review for accuracy & report errors immediately. Orders are typically processed in under 5 business days & typically ship with tracking numbers that get emailed to you.
Date : 14 Oct 2007 - 16:30
Order ID : 378939
Payment by Credit card
Product : Quantity : Price
Mannix By Season : 1 : 64.95
Signature : 1 : 5.00
Subtotal : 69.95
Shipping : 11.50
TOTAL : 81.45
Billing details:Sxxxx x Hxxxxxxx
Dxx, xxxx-xx xxxxxx xx
Telephone : (xxx) xxxxxxx
E-mail : [protected]@hotmail.com
Shipping address (if different from the billing address):
Sxxxx x Hxxxxxxx
Dxx, xxxx-xx xxxxxx xx