The complaint has been investigated and
resolved to the customer's satisfactionResolved Tuttnauer EZ9 Autoclave — Awful service
resolved to the customer's satisfaction
The Tutanauer EZ9 autoclave has been back to the company 3 times and each time it costs me shipping, and diagnostic charges, as well as the cost to have a loaner. The autoclave fails to work consistently, gives us error messages and failed cycles every day and yet Tutanauer cannot find the problem and fix it. At great expense and many months I have gotten nowhere with this company.
I have spoken with other members of the dental profession and have been told that the Tutanauer automatic autoclaves are infamous for these problems. Tutanauer will not admit this to you, of course, but it has been a well kept secret up until now. If you speak with dental repair companies they will tell you the same thing.