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Turkish Airlinesdamaged baby stroller

I traveled from Sabiha Gokcen (SAW) to Dubai (DXB) with my family. Our baby stroller has been damaged. It was in a plastic bag, but the bag was torn and the stroller got scratched.

Turkish Airlines said that it's not a problem, because scratches are impacting functionality. I pushed back and they accepted to pay $53 as an allowance.

This amount is very low compared to the price of the stroller $1000. I asked how they have calculated this allowance and couldn't get an answer. They keep sending automated apology emails to me.

There is no way to get neither a reasonable answer to my questions nor a reasonable allowance for the damage. It's impossible to contact a person or a supervisor to get a solid answer. They don't deserve to be in Star Alliance.

File number: [protected]

Turkish Airlines
Turkish Airlines
Turkish Airlines
Turkish Airlines
Turkish Airlines

Se
Oct 01, 2019

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