TurboTax
reviews and complaints

Do not buy this product! The online version discontinued the use of its audit risk meter and does no audit checking at all. To prove my point I entered ridiculous amounts for itemized deductions up to my entire income which would make this return have a 100% chance of getting audited. However, Turbotax runs through its final review and says my return is in great shape and good to go!

After spending $80 on the 2019 Turbo Tax and doing my taxes they charged me a $39.99 Refund Processing Fee. This is a got you hidden fee and should be against the law.

I call costumer support and want to make one change and I can not talk to anyone

THIS IS """""NOT FREE"""" IF THATS WHAT THE AD SAYS! What a bunch of crap. YOU NEED TO BE UPFRONT IN BOLD IN THE FIRST PARAGRAPH OF YOUR AD .YOU MAKE PEOPLE THINK ITS FREE AND ITS NOT! YOU KNOW EXACLY WHAT YOU ARE DOING AND THIS IS WHY YOU DO IT THIS WAY. THAT IS DEFINITELY MISREPRESENTATION AND I AM GOING TO FILE A COMPLAINT! IM SURE THE MAJORITY OF THE PEOPLE SEE IT THE SAME WAY WE SAW IT WHEN THEY READ IT.
YOU SHOUD BE ASHAMED. JUST SAY FIRST AND FOREMOST 99% of the time, THIS WILL "NOT" BE FREE UNLESS -----)

I was charged $40 for the State, $40 for the Federal AND $40 for Automatic Deposit. that is $160 from my return! What a bunch of crap.

I am writing this review here because I doubt my review would be available on the Intuit website.

First, all the Turbo Tax advertising makes a big deal about Free Tax Filing. It is only when you start your return that you are told you are not eligable for the free tax filing. I ended up paying $140.00 I could have paid a tax preparation service that and got the additional services that Intuit was trying to sell me. In addition, I was unable to save/print my return without jumping through a few hoops. I went ahead and did my taxes on Turbo Tax this year but I will look into other options next year. This no longer seems to be a cost effective option. I feel like I am paying for all those people getting free tax filing through Turbo Tax.

No way to talk to someone about question on amended tax return. Phone robots are useless. Stop using them. Hire some people and train them. Spend your money wisely. Avoid robots. You are making a lot of money on this tax crap. Provide help to the helpless. Get real people in there. You will do better financially. OBTW. This will be the last year I use Turbo Tax to do my taxes. I'll do it myself.

It is impossible to activate this card. When I enter the last four digits of my social security number I am told the number is wrong! I'm 80 years old and have had the same number since social security was enacted over 40 years ago. This is only one of the issues with this card. I wish I had opted for direct deposit into my checking account, and I can assure you I will never use turbo tax again.

I've used Turbotax for years. This year had major issues. Entered income and after several entries of 1099 r statements, the tax refund went from about $4000 to 325, 000 OWED (more than my taxable income). Reviewed my income and all was right, so deleted the latest income that may have caused the issue (non-taxable 401K distribution to an IRA (g was checked). When re-entered, refund changed from owed to 3.2+million in a refund. How crazy it that!

Called customer support, which is totally useless as after a major hold, the only thing they offered was a recording to check online help files. REALLY? This is a glitch in THEIR software. Deleted entry again. Closed the file completely without saving. Re-opened the file and re-entered the information and refund came out to about 4K (about what I expected but now I am very wary of anything being calculated by this program!).

Filed my return (late February) and then went into the program again to print some files. Was told to update and the files were CRITICAL. Too late for me and why can't this company get their act together regarding software updates BEFORE people file. Very dissatisfied with this year's program and no way to complain to the company directly.

We have been clients of TurboTax for 8 years but never again. On 2-16-2020 we input our data online and they said we had to upgrade to the Deluxe version and cannot efile but must mail in both our federal and state forms. We input the data correctly and for the state withholding we input $303. TurboTax doubled it to $606. We contacted a person at TurboTax (after having to allow them to access my computer) who tried to help us and said they couldn't figure out why the software doubled the amout. We tried to amend it but the software kept coming up with the same error. We were 'invited' to upgrade to the Premier version for an additional $50 to talkd to a CPA. Don't know how a CPA would fix the software error. So we are stuck paying $80 for the Deluxe TurboTax to have them basically print out the forms with errors and we have to pay to mail them in. TurboTax GUARANTEES 100% accurancy but no one it seems can fix this. If we hadn't caught it on the printed forms we would have filed a fraudulent tax return. We are SO done with TurboTax.We have always used the Free version until this year. We are retired and cannot understand why we could not use the free version.

I Purchased Turbotax Premier. Had difficulty with installation. Called customer service, talked to customer service resp Keisha. Had very poor experience, she was very rude and interrupted me multiple times, then hung up the phone mid-sentence. She kept repeating that she could not help me and recommended that I repurchase the software I had already purchased rather than help resolve my issue.

I've used Turbo Tax for the past 8 years to file my taxes. After this year I am never using them again. I paid for the upgraded version to have 24 hour access to their consultants and a review. I received different info each time and their advisors refused to help me unless I shared my screen with them when my basic tax questions did not require giving them access. I then spoke with a Panelis ("Peter") who sealed the deal to walk away. The associate was rude, condescending, unhelpful and kept telling me how I was feeling. He also started off our conversation by saying "he's been doing this for x amount of years and is going to law school soon so I'm kind of a big deal. You should trust me". He refused to help me on the day we spoke and demanded I schedule a callback for a different day instead because it was late and he was sure I was tired. (I work nights and I'm paying for 24/7 access so no if I was tired I would be in bed instead of consulting you). On that day he called me, and asked if I spoke with someone else because the work order had been closed, he also admitted he did not remember my name or the info about my case. There was no work order because he never opened one. He then proceeded to downtalk me and make me feel stupid when I was just re-informing him of the situation to get him up to speed. He then hung up on me. After this I gave Turbo one more chance but the next associate again refused to help without me sharing my screen. They've since lost me as a client forever. Went to HR Block the same day and got my taxes filed for $15 extra than turbo was charging, had a in person consultation and got $3K more back.

The commercials that repeat the word free is very annoying and i'm tired of seeing it on my tv! It is so ignorant and dumb because it does not make any sense. The little boy trying to spell the word free acts like it is a big long word that he can not spell and that it is so very difficult, so ignorant. I do not think whoever created this commercial has any common sense. A 6 year old could make a better commercial.

I bought the delux and at the end when I wanted to print my forms the download kept coming back in an encrypted form and you cannot find a real person to contact.. my efile was denied so I had to mail in the forms but could not get them to format them correctly to mail in..80.00 for nothing... they charge you money they don;t give the service they say they will

I bought the Deluxe Turbotax and cannot get it to "jump to 1098T" form. I get the reply "...IRS is still working on finishing up the education expenses area (Form 8863) for 2019." I don't need form 8863, I asked for form 1098T. I tried all the suggestions that the support community has written. Also, Turbotax won't load state of Hawaii. I'm want a refund for the subpar Intuit Turbotax. Very poor product and frustrating to work with. There's no real person to talk to and all the suggestions don't work or aren't applicable. Don't buy TurboTax Deluxe.

I was charged for filing taxes through turbotax, although I did not file them.
On January 29th 2020 I was inputting information into turbotax. The webiste clearly states "start for free, pay when you file". I was under the impression that I could input all of my info and not be charged until I file, as is CLEARLY blasted all over the website. Upon submitting my bank account info I received a notification that I was charged $86.40. Nowhere was there a submit payment button or ANY notification that I was to be charged. I immediately called turbotax as soon as they opened and was told, "because you input your bank account, for you that was the end." I explained that it is clearly advertised "free to try, pay when you file" and that I had not filed. So in other words, I am being charged for a service I did not receive based on a misleading or outright lie of an advertisement. I have disputed this with my credit card company and will follow up complaint with attorney general and consumer affairs as I see there are MANY others having this same issue. I will also be happy to speak to the media, and when a class action law suit is file I will be happy to join in as it is only a matter of time with these horrific business practices.

Order number: TTWCB150716612
Order date: Jan 29, 2020
Total charges: $86.40

I have been using Turbo Tax for many years. In the last few years it stated Free, but that only for a very simple Tax Return. I am ritired and only recive retirement income as well SS and some interest. Very simple, no decutions. But that last two yeasrs the program always ask to upgrade to Deluc and pay $44.00 just beacuse I earn interest above $1, 500.00. SO
No deduction, only two fix incpome and some interest, why pays for delux. Its NOT FREE.

I am locked out of access to my account.
On 1/9/20 I recieved "TurboTax E-mail Change Request Received - Record#635706" which says I will have access in 1 business day.
1/11/20 " Your request should be completed within 1 business day. Please expect notification from Notify@QuickBase.com"
1/14/20 I recieved another email from
Perry
Turbo Tax Customer Care
1/20/2020 I had a 45 minute call and was told it would be fixed. I recieved nothing after that.
1/26/20 Today I am writing this complaint.

I was notified by the IRS that I did not file in 2018, I told Intuit that I need access as I have much if my charitable giving on their site, and I believe I started or completed a tax return.

I want to comply with my duty to follow up on 2018 and am unable to if I don't have access.

Please advise me what actions to take
Sincerely
Elizabeth McBride
[protected]
[protected]@gmail.com

I have been using turbo tax deluxe for 15 years from 2004 to 2019. I received an email from turbo tax that alerted me to up to a $15 discount at certain stores including Amazon. We purchased the Deluxe version at $29.88. What I didn't realize is that the deluxe version is now offered including a state as well as without a state. The version with a state was $39.99. I did not realize I purchased the wrong version until I finished my Fed return and started the state. At that point I had to download the state and was charged $39.99. To sum this up I paid $69.87 for what I could have had for $39.99. I over paid $29.88.

I am finised with Turbo Tax after 15 years this just isn't right.

I received an assessment from the Virginia tax division stating that I did not pay my state taxes for the year 2017. I filed with Turbo Tax that year, as I did the previous and subsequent years. Tax division person said I indicated I was doing estimated payments. This isn't true, and why would I do estimated payments on taxes already owed.? The taxes were done the same way every year. When I contacted Turbo Tax, I could not get into my account. Why? No, I was not going to commit to another year of Turbo Tax if there was wrong-doing, and I believe there was. So I was unable to talk further with the representative because I had to go to work. I told her I could talk with her after 7:00 PM when I got off work. Since she couldn't do that, she would then call the next day around 11:30. She didn't call. She called the following day around 3:30 (she knew I left for work at noon) and left a message claiming her "system" was down. She called again the next day, at 3:30. I have no way of contacting her—Turbo Tax does not let me talk to anyone. They claim I don't have an account, yet I did my taxes with them for 3 years. I can't do anything to resolve this! I do not have bank records going back that far. I think my taxes were filed wrong, because I am sure I would have paid the state taxes in full, as I have done every year. Now the state is going to seize my bank account and garnish my wages. Something needs to be done because TURBO TAX MADE THE MISTAKE!

I have used Turbotax for about 25 years and never really had any issues with it. However last yer I used the program and selected the service to process my state and federal electronic refund into my bank account. There is a fee associated with this and I agreed to pay it. The state refund was processed accordingly but for some reason the federal refund was not. Instead of receiving my refund electronically the IRS issued a norm paper check in the normal amount of time, in this case about 8 to 10 weeks after my submittal.
In June i received an email notice from Turbotax requesting the fee for electronic processing. I called Turbotax, explained that my refund was not processed electronically and that i did not feel that I should have to pay the fee. The representative agreed and said she would cancel the bill. In July I received another notice now claiming I was late in paying the fee. I again called and spoke to a supervisor named Lisa Powell. She agreed that I did not owe the fee but said she could not cancel the bill. She said if I paid the fee she would immediately refund the amount. I paid the fee that day electronically. This is (was) 2019 after all and I do almost all of my banking electronically. It is now January of 2020 and for the last six months I have called repeatedly and still have not received the fee refund. Every person I have spoken to agrees that i should not have to pay the fee. They all assure me that the refund is being processed but none can explain why it is taking so long to actually be paid. They say they can not pay me electronically apparently because they have not discovered the internet and electronic payments despite the fact that that is exactly what they are charging me for.

This giant company has stolen my money by subterfuge and refuses to give it back. They are willing to lose a customer of 25 years for a few dollars. Greedy and dishonest.