Menu
Truworths Customer Service Phone, Email, Contacts

Truworths
reviews & complaints

www.truworths.co.za
www.truworths.co.za

Learn how the rating is calculated

1.2 656 Reviews

Truworths Complaints Summary

42 Resolved
614 Unresolved
Our verdict: If considering services from Truworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Truworths has claimed their business profile
Get notifications about new complaints and reviews of Truworths. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truworths reviews & complaints 656

Sort by:

Newest Truworths reviews & complaints

ComplaintsBoard
V
5:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths no help order sizes from other outlets.

I am a regular cash customer of truworths. Today 02/09/2019 I ask for assistant of 2 tops I wanted from ginger mary range and hey betty range.
The shop did not have my size available. Asked the cashier (got employee no) if she can look for me at other outlets for my size to order for me. What I heard blow me away! Her words: sorry if I don't have an account with truworths they can"t help me toe order my size!?
As a cash payer truworths will not help customers get there clothes they looking for? Is this your terms for truworths?
You prefer only to help account customers not cash payers.

I realy hope the cashier was wrong because this is unacceptable for any cash payers.

I hope toe hear from you and that I can be helped
Thank you

Vanessa boardman

Read full review of Truworths
Hide full review
ComplaintsBoard
M
5:15 am EDT

Truworths Service - exchange of an item

i bought my bf a jean from the tygervalley branch in july 2019. on saturday 31 august i went to the parow branch to exchange the product for something else as the jean did not fit, only to be told truworths does not exchange after 30 days. i had the slip, the tag was still on the garment, which was in the same condition as the day i bought it. i just opened my account, but if this is the kind of service im going to get i'd rather pay up the account and close it.
account details: [protected]

i need to resolve this as urgently as possible please.

thanks

Michelle Moses
[protected]

Read full review of Truworths
Hide full review
ComplaintsBoard
Y
5:56 am EDT

Truworths service complaint

On the 31/08/19 my fiancé and I had visited truworths is gateway, we are frequent customers to the store so my fiancé had decided to open up an account with them. A friendly sales consultant had assisted us with the approval. It took a few mins to receive the sms so we had gone for dinner and resumed to activate the account in store. Once we got to the teller, the teller then assisted us with opening the account and we had even received the usual congratulations message to say it had gone through, she then called her manager/supervisor to authorize, upon being there for 15-20mins and the store already been closed as it was now 9:05 when the supervisor had eventually come in to assist with authorization. The supervisor then advises us that the system is offline as it is past closing and they cannot assist us further. This is by far the worst experience ever as we had been in the store for such a lengthy period and even received the confirmation messages but to no avail. When we were leaving we asked for the supervisor's name who then hesitated and said her name was Courtney and we could go to any store to open it as it wasn't reflecting on the system. The very next day we had went to Pavilion and with no hassles they had assisted and said the account had already been active and there was no need for anything else. In my opinion the supervisor had just been too lazy to process the account as it was closing so she used the system as an excuse and if that is the way you guys do business then I think you need to revisit your customer eccentricities. A senior member of staff such as a supervisor should not have this type of behavior towards customers as we are your bread and butter. I hope to receive some feedback regarding this.

Read full review of Truworths
Hide full review
ComplaintsBoard
A
8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths service from store supervisor and manager

It seems to be hassle to exchange a pair of jeans that I bought and realized they were torn before I could wear them. The jeans were purchased on a friend's account and now I'm being accuses of tearing the pants myself. Now I'm waiting to speak to the store manager and it seems no one cares about customer service. I'd like to understand why the service is so poor here in mamelodi but great in other places

Read full review of Truworths
Hide full review
ComplaintsBoard
S
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths Interest charge on account [protected] not overdue

Good day Truworths team,

I have noticed that there is an interest charge on my account on 10 August 2019.

According to my records and as per the July and August statements I have made payments in advance as follow:
Amount Due date as per statement Payment date Amount Paid
1 130, 00 03/07/2019 01/07/2019 1 130, 00
1 130, 00 02/08/2019 06/07/2019 1 130, 00
1 130, 00 02/09/2019 1 130, 00
made in 2 pmt's below
13/07/2019 300, 00
04/08/2019 830, 00

Why was the R 111.14 interest charged and how was it calculated? This does not make sense to me. This seems very excessive.

I would appreciate an explanation for this as well as a calculation showing how the interest was calculated.

Thank you.

Regards
Sanet Breytenbach
[protected]

Read full review of Truworths
Hide full review
ComplaintsBoard
Z
2:05 pm EDT

Truworths I am complaining about service of lichtenberg truworths

I bought tshirt n find out that tshirt is small, they said I can't exchange because they don't have size n the tshirt that I wanted to exchange with was lesser than the one I bought. Store manager refused to talk to me I had to come back with it . Tshirt still have a price tag on it n I provide the proof of purchase. But the lady who was assisting gave me bad attitude until I left the shop.

Read full review of Truworths
Hide full review
ComplaintsBoard
B
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Truworths has left an official reply on this complaint.

Truworths Legal dept unwilling to resolve my issue

My account no is Truworths Account: [protected]

I have been communicating with serveral consultants at the legal dept and till this today no sastifactory investigation has been put into my query
Every time they decide to respond to one of my 2000 emails it's always very vague with the should haves and must haves. Seems to me they never look into what causes the issue before answering.

I'm now really tired and if I don't get a proper response to my complain also on this platform I think there are relevant authorities out there which will make you act on this. Since you care zero as to how much this pathetic service effect customers life's.
Regards

Read full review of Truworths
Update by Baiekwaad
Aug 30, 2019 5:38 am EDT

That is totally opposite of what your consultant at legal advise my so its unacceptable so someone should take responsibility of the lack of accuracy in the information I was told

See email below.

Good day

Please be advised tha the default was due for removal at the end of July.

Since it has not been removed yet, you can check again after 7 days

Hide full review
ComplaintsBoard
S
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths shoe broken underneath

Good day can you please urgently assist in this matter, on the 10/05/2019 i bought my self a shoe of DH with item no *20556054 and the sole of the shoe is already broken in a bad way pictures of this shoe will be attached with the receipt of purchase. I. Realy not happy with this as a loyal costumer and account holder, could you please address this matter with the store as i would like to get a new shoe or a refund. The receipt states i only have 31 days to return the item after purchase, this sho costed me almost R500 and its not even 3 months but this shoe is completely damage while its still new it has been only worn a caple of times not even ten times but its damaged. So please can you escalate the problem then revert to me ASAP. Thank you contact number is [protected] and email: [protected]@gmail.com

Read full review of Truworths
View 0 more photos
Hide full review
ComplaintsBoard
S
6:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths information update on database

I was employed and my contract ended in 2016 and I asked the shop to update my information about my workplace.I sent them an email requesting them to update with all the attachments that needs to be updated but nothing has changed. My worries is that they keep on calling my former employer asking for and I have already gave them information. Everytime when I ask them if they have updated they told me that the system does not update the sane time which is not true because the moment you update everything changes. I think they are just ignoring me.why do you update information the same time when I said I work at this company without any proof but now I have sent proof and you are telling me stories about your system. It doesn't make sense.

Read full review of Truworths
Hide full review
ComplaintsBoard
T
1:50 pm EDT

Truworths lack of customer service

I hope someone can explain the below situation to me because I don't think what's happened is a coincidence.

My application for a store credit card has been rejected twice. The first time, I was told it was because they were unable to get hold of me (they had the incorrect number). The lady that I spoke to said there was no other reason as to why it was rejected - only because I was unreachable.

After explaining that the number was incorrect, the rejected status was removed and I was allowed to apply again. I re-applied telephonically so that they had my details, only to received an sms saying that I did not qualify at this time for an account.

I have received about 4 sms' confirming that I did not qualify, so I cut my card.

Now, after I've asked on what grounds it was rejected, I've already recieved 2 sms' congratulating me as my application was approved. Maybe it's just me but I don't think it's a coincidence - I think no one can give me a reason as to why it was rejected in the first place.

Read full review of Truworths
Hide full review
ComplaintsBoard
B
4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths truworths online services

Official complaint: Online orders and delivery services.

To whom it may concern

Dear Sir/Madam

I would hereby like to express my disappointment in your online services and the poor results in my recent order, reference/tracking number: o25450368.

On 11-08-2019 I ordered 3 items valued at R1359.00. I was told that the delivery would take 3-5 working days. On this date 20-08-2019, 7 working days have gone past and yet I haven't received my order.
After numerous calls to the call center I have been told that the courier company could not be reached and that I will be kept informed by means of a report back, which also never happend. This morning 20-08-2019 I phoned again and was told that my order is still in Centurion, I requested for my credit to be credited back into my account, but instead received a message reminding me to pay my installment with a balance i wasn't even refunded on yet.
This is very disappointing from a huge well known company like Truworths.
The items were meant to be a gift to a family member and due to non compliance from the above mentioned company, the situation left me pretty embarrassed.
I am sure that you understand the complaint was necessary in order to prevent this unpleasant situation from happening again.
I sincerely hope that this complaint finds you well.

Kind regards
B Welgemoed

Read full review of Truworths
Hide full review
ComplaintsBoard
G
2:59 am EDT

Truworths service

I have been a loyal customer for 14years and from last month all I have been receiving is the worse service. Last month my debit order that is set for the 25th of each month was debited on the 24th of which incurred me inconvenience of bank charges for a unsuccessful debit. I had gotten no notification from Truworths of their error I had picked it up on my online banking and had called Truworths on the 25 July informing them of this error and was advised that a debit order would be rerun not to worry. This was a lie as it was not done and I had not noticed this until I received smses and continuous calls to advise me that "I" had failed to pay me account. I had finally answered their call yesterday 16 August as I work and not able to answer calls during working hours and was spoken to by an incompetent fool from the collection department. Bare in mind I had just got back from the Dr and had an injection so I was not in a state to take down information. This fool tells me that Truworths was not aware of the issue they only recently had pick up the error which is shocking that when I called on the 25 July the agent told me that Truworths was aware of the error. He then went on the say that this month will be a double debit of which I agree that a double installment is due however, I had asked this fool if there was interest added to the account and his reply was "NO". My debit order like I said is set for the 25th for obvious reason that I get paid on that day and this morning 17 August I get an SMS that I will be double debited on the 23 August. I had to call the call centre again to rectify this incompetent fools error. I queried again about the interest as I didnt trust the previous consultant from Collections and I was advised that there is in fact interest charged on the account. The history of my account shows clearly that I select 6months interest free and yet due to an error on Truworths billing I'm to be penalized and pay interest. The cherry on the top about the guy that I spoke to yesterday 16 August was that when I requested for him to send me either and email or SMS with the email address that I should send my bank statement to for a refund for bank charges and this fool tells me "it's an easy address" and starts quoting the address cos he didnt want to send it to me. So I ask is this the level of service that a long standing loyal customer deserves? Can Truworths not find out the bank charges and refund the customers that were affected by this? So I would need to be further inconvenienced to get a bank statement and send that in for a error that I still have not received an apology for. I have attached screenshots of the SMS that I had received.

Gezelle

Read full review of Truworths
View 0 more photos
Hide full review
ComplaintsBoard
J
9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths loss of a job in 2013

Hi my name is TJ Khabanyane I have an account with you and in 2013 I lost my job but two weeks ago I received a call from one of your consultant who said I must pay olmy account which I am not refusing. I want to understand its been six years now and why now and what are correct procedures to follow because ever since that call from your my name is now classified as bad at credit berne. Can you please help is it possible I will pay and know it was not my fault that I was retrench from work.
My I'd is 800830571208p

Read full review of Truworths
Hide full review
ComplaintsBoard
M
12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Truworths has left an official reply on this complaint.

Truworths returning the jacket

I bought a leather jacket at the store on 20/7/2019 I never waer it, then I went out of town when come back to town I realize that the jacket doesn't fit me well I took it back to the store for exchange on the 13/08/2019, they told me it's not in good condition it doesn't smell good.i was suprised becouse I was before 30 days and I brought them the slips as a proof .

They were very unprofessional to me I didn't like they way they handled my matter

Read full review of Truworths and 1 comment
View 0 more photos
Update by Masithembele tiva
Aug 13, 2019 1:32 pm EDT

What I know notice is that they are racisit if it was a white person he should be assisted with a respective manner

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
R
R
Retailgoddess
, US
Aug 14, 2019 6:45 pm EDT

Deodorant and a shower dude...

ComplaintsBoard
T
7:42 am EDT

Truworths invasion of privacy & unsolicited marketing

I am a private individual, all of my purchases are always done by cash and credit cards are used only for online shopping. I have never shopped at this store and have in fact been living out of the country for the last 20 years. I have recently re-located back into S.A. and Truworths has somehow obtained my name and new private address and mailed me an unwanted store credit card.
When I called to complain about this they then expected me to issue further private details such as my I.D. number and telephone contact details. I refused to provide the personal information requested and demanded that they remove my name and address from their database. They informed me that unless I provided the personal details they required over the telephone this could not be done. They have already obtained my address and name by dubious methods - why can they simply not delete this information from the database? I am totally offended by this clear invasion of my privacy and will obviously repeat this story to all and sundry regarding the devious and illegal way this company behaves.

Read full review of Truworths
Hide full review
ComplaintsBoard
K
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths cell phone [protected]

I took my phone back to truworths waterfront on the 16th June 2019 it didn't wanted to charge they then took it from me and booked it for repairs with mtn on the 01 August 2019 truworths phoned to say my phone was fixed I can come collect it they have it at store on arriving there the next day the assistant that assisted me Mishka told me its not my original phone it's some one else's phone as they couldn't fix my phone coz it was a faulty I then questioned her why are mtn giving me someone elses phone she then said Beacause my warranty was only six months but the original documents says I have 24 months warranty and even the store manager was confused she couldn't even assist me properly the service at truworths is very very bad and poor I'm so angry right now and upset can't deal with the services I just want my original phone or they must credit my account I will never ever purchase phones by them coz I had a similar incident with woolworths and the service there was excellent I must say far better than Truworths

Read full review of Truworths
Hide full review
ComplaintsBoard
J
4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths service

I have been with Truworths for years and have always paid my account in time. I slipped up end of June and since then I have been called asking me to pay . I have just been called now again to ask me when am I going to pay the R40. Your system is so bad . I paid the account in full yesterday (R58) .
I would like to close this account due to bad Service.

Every time you send a sms to remind us to pay after we have paid and then say to ignore if you have paid. You are quick to react for a payment of R30.

I will never want anything to do with this company again.

Regards John
[protected]

Read full review of Truworths
Update by J Rodrigues
Aug 02, 2019 4:42 am EDT

Waiting

Hide full review
ComplaintsBoard
E
3:57 am EDT

Truworths payment on my account

I was in store to settle my account. Clearly asked the cashier to phone head office first to make sure of my balance. Cashier was so irritated and told me to call them myself. Explained to her that i was in store around the 20th july and the consultant clearly asked me to pay in store. The whole thing boiled down to the manager telling her the same thing i did, that she needed to call head office. By the time she called the office was closed resulting in me having to go back the next day! I basically am disgusted at this girls attitude and will refuse to deal with her the next time i go there! The girl with the blonde weave!

Read full review of Truworths
Hide full review
ComplaintsBoard
S
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths *[protected] ink tie waist dress

I bought the dress maked down from R550 to R320 but I was charged the same price of R550 when I returned it the manager was not interested and said it was not on sale but it was maked down she said there is nothing she can do but to return the amount into my account Lerato the manager did not respond well with me as the customer really not happy she's always not friendly I always leave things but this time really she has pushed me alberton is the nearest store for me

Read full review of Truworths
Hide full review
ComplaintsBoard
F
4:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Truworths has left an official reply on this complaint.

Truworths prescription/closure letter

Good day,

Ive been sending email but no response and this is getting annoying!

I was told to speak to Amplisol and they advised that they do not issue prescription letters, only paid up letters.

Truworths account is prescribed and no longer reflecting on my credit report.

According to the NCR regulations if a debtor has not paid his account in three(3)years or more then the account is Prescribed.

ID number - [protected]

I need this letter ASAP.

Kind regards

Read full review of Truworths
Update by Fadwah02
Aug 01, 2019 6:59 am EDT

Good day, Im trying to get a Prescription/Closure letter from Truworths since January this year but up until today i get sent back and forth. I was advised that my account was handed over to Amplisol and i need to contact them, when i called Amplisol i was advised that they only issue paid up letters so they are unable to assist me with a prescription letter. According to the NCR regulations if a debtor has not paid his account in three(3)years or more then the account is Prescribed. This account no longer shows on my credit report either. I got my latest credit report last month from compuscan and xds and this account is not on either credit reports. I need to get this letters asap. Regards

Update by Fadwah02
Aug 01, 2019 7:55 am EDT

I Have explained that i was in contact with Amplisol and they advised that they cannot give me a prescription letter as they do not deal with that, the only letters they issue is paid up letters.

Yet Again According to the NCR regulations if a debtor has not paid his account in three(3)years or more then the account is Prescribed.

I have also advised that truworths does not reflect on my credit report.

Hide full review

Truworths In-depth Review

Website Design and User Experience: The Truworths website has a sleek and modern design that is visually appealing and easy to navigate. The user experience is seamless, with clear menus and intuitive search functions, making it effortless to find what you're looking for.

Product Range and Variety: Truworths offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, accessories, or footwear, you'll find a diverse selection to choose from.

Pricing and Value for Money: Truworths provides competitive pricing for their products, offering good value for money. They frequently have sales and promotions, allowing customers to get quality items at affordable prices.

Customer Service and Support: Truworths excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly staff are always ready to address any queries or concerns, ensuring a positive shopping experience.

Shipping and Delivery: Truworths offers reliable shipping and delivery services. Orders are processed efficiently, and customers can expect their purchases to arrive within the specified timeframe.

Return and Exchange Policy: Truworths has a flexible return and exchange policy, allowing customers to easily return or exchange items that don't meet their expectations. This policy ensures customer satisfaction and peace of mind.

Quality of Products: Truworths is committed to providing high-quality products. Their items are well-made, durable, and designed to withstand regular use, ensuring long-lasting satisfaction for customers.

Overall Shopping Experience: Shopping at Truworths is a delightful experience from start to finish. The user-friendly website, excellent customer service, and quality products combine to create a seamless and enjoyable shopping journey.

Loyalty Program and Rewards: Truworths offers a rewarding loyalty program for their customers. By joining, shoppers can earn points with every purchase, which can be redeemed for exclusive discounts and special offers.

Social Responsibility and Sustainability Efforts: Truworths is dedicated to social responsibility and sustainability. They actively support ethical practices and environmentally friendly initiatives, making them a responsible choice for conscious consumers.

Online Security and Privacy Measures: Truworths prioritizes online security and privacy. They employ robust security measures to protect customer information, ensuring a safe and secure shopping experience.

Customer Reviews and Ratings: Truworths consistently receives positive customer reviews and ratings. Their commitment to quality, excellent customer service, and value for money has earned them a loyal customer base.

Accessibility and Mobile-Friendliness: Truworths' website is accessible and mobile-friendly. It is optimized for various devices, allowing customers to conveniently browse and shop from their smartphones or tablets.

Promotions and Discounts: Truworths frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions make shopping at Truworths even more enticing.

Company Reputation and History: Truworths has a strong reputation and a rich history in the retail industry. With years of experience, they have established themselves as a trusted and reliable brand, known for their quality products and exceptional service.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Truworths customer service

Phone numbers

+27 872 859 401 +27 214 602 300 More phone numbers

Website

www.truworths.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truworths?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truworths Customer Service. Initial Truworths complaints should be directed to their team directly. You can find contact details for Truworths above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truworths. Discuss the issues you have had with Truworths and work with their customer service team to find a resolution.