Menu
Truworths Customer Service Phone, Email, Contacts

Truworths
reviews & complaints

www.truworths.co.za
www.truworths.co.za

Learn how the rating is calculated

1.2 656 Reviews

Truworths Complaints Summary

42 Resolved
614 Unresolved
Our verdict: If considering services from Truworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Truworths has claimed their business profile
Get notifications about new complaints and reviews of Truworths. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truworths reviews & complaints 656

Sort by:

Newest Truworths reviews & complaints

ComplaintsBoard
I
6:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths financial harassment

I have been a loyal customer for truworths but lately im disappointed on how they treated me and eventually have settled my acount with truworths because its treating us like thieves. Im still getting messages from you harassing me to paya saying im owing I dont understand how cos I have settled everything. And im fedup of getting messages from truworths. I dont owe trustworths anything.

This is the messages I get:
Making a payment of r288.00 on your truworths acc is crucial. If you are unable, call us on [protected]. Acc no: [protected]

Read full review of Truworths
Hide full review
ComplaintsBoard
T
3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths truworths online order o5289294

On the 20th April 2018 I ordered 3 items online to be delivered at my nearest Truworths store. These items were all charged on my account. On the 2nd May 2018 I went to fetch the order and find that only 2 Items were packaged. I went back to the store with the package to advise them. They phoned Head Office but nothing came out of that call. I advised that since I haven't received the 3rd item I want my account credited. How can I pay for something I haven't received. I need an explanation

Read full review of Truworths
Hide full review
ComplaintsBoard
S
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths bad cosmetic consultants / lack of knowledge and unfriendliness

The truworths store in baywest port elizabeth and walmer park has hands down the worst service... When going to a consultant by a cosmetics counter there is always and only one person with a lack of knowledge to assist you, not only are they incompetent but they don't really want to help you, when one wants to sample or test a product they never have or they tell you there is nobody there for the day! Been to cape town canal walk and got excellent service. Port elizabeth has the worst and most horrible woman working behind their counters, not only on one occasion on alot... So disgusting really when we are there to spend money... Cleary they dont want to help us!

Read full review of Truworths
Hide full review
ComplaintsBoard
M
12:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths security service

Good day

To whom it nay concern

I want lodge formal complain about the securtiy services check in menlyn mall truworths.
Was not treat fairly as customer when enter the shop was pushing trolley enter the shop from other shops then my trolley beep the lady called lindiwe security she said I may proceed.
After my shopping when out to exit door again trolley beep I went out she shout at me hey you are you! Are deaf! Cant you hear alarm ringing! She wanted to search me then ask why when enter the shop you said may proceed?

I called the manager shes lady also she said she will take care of the matter all eyes when on me like I am thief I am so embarrased and dissapointed with the security services in the store she should respect deaf people they didnt ask to be like that. Only god knows about us not her.

Read full review of Truworths
Hide full review
ComplaintsBoard
A
9:27 am EDT

Truworths unethical behavior call center

My account is in arrears but this does not mean that the I have to suffer embarrassments form your stuff. I use to get call everyday from truworths and every time I tried to answer the caller hangs up and keep quite until I hang up. The last caller I spoke to refused to make arrangements with me saying that she will not give me any alternative dates because when she hangs the call, my account will be handed over to the lawyers.

Sad enough is that I am still getting those funny call.
I will appreciate with Truworths can stop harassing and give me the opportunity to make arrangements to pay off this account and close it. Or hand me to the lawyers because I think its better to deal with professionals than your office stuff.

its an account I will never recommend to due to the incompetency of the their stuff and the debtors office.

Read full review of Truworths
Hide full review
ComplaintsBoard
K
1:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths service and employees off truworths

Went to truworths in Eastgate bedfordview yesterday, forgot actually why I always avoid going to that truworts.
Greenstone did not had medium left in a jursey my suster wanted, I got her a small but to tight so went there to exchange, she also ask, please check for brown boots and brown shoes.
Got a few things and I tried shoes on sale, told my mom just check the boots and prices. And I heard a commotion. This Indian old lady go off at my mother, you not allowed to take pictures, so told ok, I can do this at Green stone, edenmedows, mall of Africa and Sandton city. She is everything in store is online. Well you know and I know that is not true. Told her mostly the staff help even getting the things my sister want. Told her what am I going to do with the picture, does it look like I make shoes. She said we need premision, and she keeps on going on and on, said I heard you. Leave it now I will go to another truworths to buy shoe. So I try to communicate with my mother, she will come stand between me and my mother and yup yup further. I have shoes in my hand I want to fit and ask do she think will fit, and this lady just kept on yapping yapping, so I took the shoes and told her take your dam shoes and stuck it. For goodness sake have respect if people in conversation bud out none of your dam business is. How unprofessional, then following us like lap dog, did I steal, did I not say will not pay. I complaint at the Teller about this lady. Just ok sorry, everyone looks like they at a funeral no emotional, lack of leadership lack of everything. So paid my things, walk from tills to exit, security stopped me she needs to check my bags, seems that old Indian lady instructed her becouse other people also bought there could leave so I lost it. Just in front is those devices that will go off if those things are attached, I throw for her the bag over asked you see, jursey checked, pants checked, did I pay yes I did. Went to Edgar's, those stuff friendly helpful, not a problem, got actually things my sister like there. From there went back to edenmedows and greenstone truworths. Their staff is friendly good mannered, got things I like buy it no hassles. Told their managers about experience I received at Eastgate, he said that is unacceptable behavior from them. And I am not the only one complaining about Eastgate. Said their staff can be sent to Edenvale to learn customer service professionalism and respect. Absolutely discusting, rather drive to mall of Africa or Sandston

Read full review of Truworths
Hide full review
ComplaintsBoard
G
8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths service

It happened numeruous times that when I shop at Truworths Vredenburg, that I am referred to pay at Truworths Man, even if I am there to pick up a fashion delivery, I must go to the Man department, say what im there for and then go back to Truworths.. Its not on.. The staff rather do housekeeping than helping a customer.. Don't feel like going back there anymore.

Read full review of Truworths and 1 comment
Hide full review
1 comment
Add a comment
E
E
Elton Langa
, ZA
Apr 25, 2018 8:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi

How can I get I my paid up letter

ComplaintsBoard
J
12:22 am EDT

Truworths quality.. terrible

Hi

I am writing to you in great disappointment with your quality of clothing. Which I find extremely strange as this never use to be an issue.

For the price that we paying on your clothing I would at least expect the quality to be worth it.

My father in law has been a loyal customer to your brand for years has an account with you for years and he recently has been experiencing terrible experiences with your quality of your jeans especially as this is what he usually purchases from you.

He has recently bought on more than one occasion a pair of jean which he has take back numerous times due to quality and even on one occasion the store he went to return the item to refused to take the jeans back.

He is now wanting to close his account with you, which would be a great disappointment seeing that he has been with you for years even though you get new customers on a daily its the established existing ones you need to ensure are still happy as well.

I am writing to you on his behalf to let you know about the bad experience we have had with your clothing recently.

I hope to hear from someone as soon as possible with a solution as we cant be having this type of issue.

Kind regards
Jade

Read full review of Truworths
Hide full review
ComplaintsBoard
Y
1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths product

Good day

I have a complain about a ladies top that I have purchased at Truworths Waverley in November 2017. It cost a reduculace price of R399.95! But I liked it a lot therefore I purchased it. Now after about 4 washed it is falling apart... I have fotos which I would like to send to you so that yoy can see what I am taking about. I am very dissipointed in Truworths since the clothes are expensive and therefore one would expect that it is from a higher quality... I would like to return the ladies top since it is unacceptable to pay such a high price for such bad quality clothing.

I hope to hear from you soon

Regards Yolandi

Read full review of Truworths
View 0 more photos
Hide full review
ComplaintsBoard
K
11:42 pm EDT

Truworths product

I bought a printed outback red t-shirt a month ago and whenever I wash it, I struggle to get the T-shirt apart after coming off the line. The print is either sticking against each other or it's sticked against the back side of the t-shirt if its turned on the wrong side. This morning some of the blue print came off onto the white side of my tshirt and I feel very upset cause firstly it never happened before and secondly it wasn't a cheap T-shirt when I purchased it.
I'll send pictures if u need any. Looking forward to any feedback.
Thank u very much
[protected]
[protected]@gmail.com

Read full review of Truworths
Hide full review
ComplaintsBoard
M
5:36 am EDT

Truworths bras with silicone

In January 2018 I bought bras in truworths store menlyn the bras have silicone and the stated if this causes irritation discontinue use, which I did return to soahanguve crossing truworths store but received bad service which a supervisor declined my request to see a store manager and name saying it's not allowed. I had to travel town for my refund at truworths in church Street but unfortunately am left with scars on my back due to their product.

Read full review of Truworths
Hide full review
ComplaintsBoard
B
10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truworths I am complaining about dissatisfaction

In August 2016 I tried to open a trueworths account but my application was declined with no explanation again today 17 March 2018 I tried to open a trueworths account but I was declined with no explanation. I don't know which system you are using or atleas an explanation of why, am not over committed no a slow payer or with credit bareu so I need that eplanation.
Regards
TP Sigage

Read full review of Truworths
Hide full review
ComplaintsBoard
N
11:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truworths bad attitude and security

I was at the groove mall pretoria yesterday around 2pm.
This is not the firat time ths happening. The cashier is very rude and has bad attitude. It wil be as if she doimge a favour to serve me. She wil be very moody and of coarse very cheeky. Its not the first time ths happening.
She doesnt have a name tag. They call her by ntswaki. I had one of the cashiers next to her calling by that name.
Security muat be tightened because these are alwys instore amd thy wil be all dressedup and thy look like a couple but thy wil be busy searching people. I have witnessed this several time. As I wil be scared to b dollowed too so I dnt make any reports coz these people are dangerous.

Read full review of Truworths
Hide full review
ComplaintsBoard
V
7:17 am EST

Truworths the make up divison - mall of africa

On the 28 February 2018, my husband went to Truworths mall of Africa requesting for a sample of the Estee Lauder Double wear foundation. My husband asked one of the consultants and he want rudely turned away and mentioned the Estee Lauder lady was not there and nobody can assist him. He was rather surprised that the consultants can be so rude and dismissive. When ever we approach any of the Truworths store, all the make consultant act as if they own the store and are not willing to distribute samples so easily.

please can you have a training session with the make up staff and teach them about customer service and that samples are for patrons to try out. Even the perfume bottles are always empty or the caps are removed so that customers cannot try them out...

Read full review of Truworths
Hide full review
ComplaintsBoard
V
8:26 am EST

Truworths uzzi shoes

Good Day
I only purchase Uzzi clothing as you will see on my account, from underwear, socks, shoes, belts clothing etc.
I was in JHB on holiday and still managed to make time to go shopping for my Uzzi attire.

I traveled to many stores to purchase all the colors, not all the colors was available so I took all that I could find in each store.

This is the 1st time I'm using the brown shoe as you can see in the images attached, its in immaculate condition, and iv noticed that there is no label on the sole.

Kindly pick up my shoes and return with a badge.

thank you.

Mr V Narainsamy
910614

Read full review of Truworths
View 0 more photos
Update by Valencia Pillay
Feb 26, 2018 8:27 am EST

Good Day
I only purchase Uzzi clothing as you will see on my account, from underwear, socks, shoes, belts clothing etc.
I was in JHB on holiday and still managed to make time to go shopping for my Uzzi attire.

I traveled to many stores to purchase all the colors, not all the colors was available so i took all that I could find in each store.

This is the 1st time I'm using the brown shoe as you can see in the images attached, its in immaculate condition, and iv noticed that there is no label on the sole.

Kindly pick up my shoes and return with a badge.

thank you.

Mr V Narainsamy
910614

Hide full review
ComplaintsBoard
A
1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Truworths theft in store

On Saturday (24/02/2018) while shopping with my family at truworths mall of Africa, we noticed our zara shopping bag was stolen in the store. We immediately reported to security, which referred us to the store manager Pat. She told us that there is nothing she can do, because there are no cameras in the store. This was very disappointing for such a reputable store.

Read full review of Truworths
Hide full review
ComplaintsBoard
S
10:35 pm EST

Truworths cancelled purchase

I bought Jacket at Truworths westwood mall in Durban der said my Size Large is in Cape town store der is 4 of dem, der called. dat branch to reserve it for me the Jacket wl b couried to westwood store I will get it in 6 to 8 weeks, order number [protected] there send me sms nw after 4weeks da jacket is sold. out my order has been cancelled dat nonsense I want my jacket I payed for it

Read full review of Truworths
View 0 more photos
Hide full review
ComplaintsBoard
L
1:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truworths bad attitude

On the 18th of February 2018, I went to Truworths in Denlyn (Mamelodi) to buy some few items. After selecting a few items I went to the cashier who treated me like a thief, I don't mind if verifications are done but her attitude sucks. If Truworths is going to continue hiring people like her some of us will just cancel our accounts with you. Her name is Lerato, I couldn't get her surname. Please teach your employees manners. Hope I get a response from Truworths as soon as possible.

Regards
Lindiwe Masango.
[protected]/ [protected]

Read full review of Truworths
Resolved

The matter was not resolved, no 1 called me about the matter from the company

Hide full review
ComplaintsBoard
K
2:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truworths customer service

I would like to complain about the bad service I got at uzzi store in mabopane central city today at 16:00. I went there looking for a pair of shoes, that's when I approach a salesman for a size 8 and when he brought them I realised its not the right fit so I immediately ask fo size 7. he ignored my request and went to back to his duties while I was there waiting. I ended up leaving the store disappointed by the service. I really wanted those shoes and I felt like I was not taken seriously and I dont think will ever go back to that store again. my email address is [protected]@gmail.com

Read full review of Truworths
Hide full review
ComplaintsBoard
C
2:25 am EST

Truworths services

Hi am caswell muloche id no: [protected] there is something I don't understand from my acc last year December I was received an sms that says I must pay 205 but I paid r300 instead and on January r420 was deducted on my bank acc this month I received another message saying I must pay r420 again what for because our agreement was 110r per month then after I agreed to pay r300 not r420 please fix this problem

Read full review of Truworths
Hide full review

Truworths In-depth Review

Website Design and User Experience: The Truworths website has a sleek and modern design that is visually appealing and easy to navigate. The user experience is seamless, with clear menus and intuitive search functions, making it effortless to find what you're looking for.

Product Range and Variety: Truworths offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, accessories, or footwear, you'll find a diverse selection to choose from.

Pricing and Value for Money: Truworths provides competitive pricing for their products, offering good value for money. They frequently have sales and promotions, allowing customers to get quality items at affordable prices.

Customer Service and Support: Truworths excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly staff are always ready to address any queries or concerns, ensuring a positive shopping experience.

Shipping and Delivery: Truworths offers reliable shipping and delivery services. Orders are processed efficiently, and customers can expect their purchases to arrive within the specified timeframe.

Return and Exchange Policy: Truworths has a flexible return and exchange policy, allowing customers to easily return or exchange items that don't meet their expectations. This policy ensures customer satisfaction and peace of mind.

Quality of Products: Truworths is committed to providing high-quality products. Their items are well-made, durable, and designed to withstand regular use, ensuring long-lasting satisfaction for customers.

Overall Shopping Experience: Shopping at Truworths is a delightful experience from start to finish. The user-friendly website, excellent customer service, and quality products combine to create a seamless and enjoyable shopping journey.

Loyalty Program and Rewards: Truworths offers a rewarding loyalty program for their customers. By joining, shoppers can earn points with every purchase, which can be redeemed for exclusive discounts and special offers.

Social Responsibility and Sustainability Efforts: Truworths is dedicated to social responsibility and sustainability. They actively support ethical practices and environmentally friendly initiatives, making them a responsible choice for conscious consumers.

Online Security and Privacy Measures: Truworths prioritizes online security and privacy. They employ robust security measures to protect customer information, ensuring a safe and secure shopping experience.

Customer Reviews and Ratings: Truworths consistently receives positive customer reviews and ratings. Their commitment to quality, excellent customer service, and value for money has earned them a loyal customer base.

Accessibility and Mobile-Friendliness: Truworths' website is accessible and mobile-friendly. It is optimized for various devices, allowing customers to conveniently browse and shop from their smartphones or tablets.

Promotions and Discounts: Truworths frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions make shopping at Truworths even more enticing.

Company Reputation and History: Truworths has a strong reputation and a rich history in the retail industry. With years of experience, they have established themselves as a trusted and reliable brand, known for their quality products and exceptional service.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Truworths customer service

Phone numbers

+27 872 859 401 +27 214 602 300 More phone numbers

Website

www.truworths.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truworths?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truworths Customer Service. Initial Truworths complaints should be directed to their team directly. You can find contact details for Truworths above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truworths. Discuss the issues you have had with Truworths and work with their customer service team to find a resolution.