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Truworths
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1.2 656 Reviews

Truworths Complaints Summary

42 Resolved
614 Unresolved
Our verdict: If considering services from Truworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Truworths reviews & complaints

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3:02 am EDT
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Truworths fraud

I have been receiving calls from Truworths Clothing Store about an arrears account. I have never had an account with them. Upon further investigation a Mr Mgabhi, birthdate 19/01/1998 opened an account with my cell phone details. CMS Collectors just put the phone down in my ear when I talk to them about this and Truworths does not want to follow this up or give any information about locating Mr Mgabhi. This is encouraging fraud accounts, with innocent people being constantly bothered with the fraudster's debt. I have had the same cellphone number for the last 21 years - Truworths claims it could just be an change of numbers which could be at fault, totally not bothered by the fact the they give credit to people without checking their details. This account has been outstanding for the last couple of months with a monthly payment of R558 and Customer Care Line simply DON' T CARE

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9:31 am EDT
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Truworths payment

I have regretted the day I opened an account with Truworth. I opened the account 2-3 years ago and I closed. This year 2018, I was opening an account with Earthchild, to my surprise it was under Truworth.

I accidentally used my old account number as a red to pay my current account. This people keeps calling me and I explain the same story over and over but they are not helping me. I even took the means to contact them to explain my situation. Why can't they reallocate my payment into the correct account, because I have send proof of payment to [protected]@tru... but still no response. Installed calls and emails of payment demand

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8:37 am EDT
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Truworths incorrect and inaccurate listing on my credit profile

I must say I regret the day I opened a Truworths/Identity account. I have been harassed several times by a collections company called VVM even though my payments were up to date and to my suprise now I see an inaccurate listing on my credit profile. A month ago I was fedup with the constant calls from VVM who claimed my account was not paid up, turns out Truworths did the debit from my account and never communicated with this VVM so my account was in arrears at VVM and updated at Truworths but was still recieving up to 5 calls a day from rude agents.

Today I contacted the VVM company to dispute the incorrect listing and now they tell me I have to sort out this issue with Truworths, all the back and forth is really making me mad. Until now I cannot get hold of some in the accounts department at Truworths, I am sitting with an incorrect and inaccurate listing on my name and all that I have is a bunch of unethical companies.

All I want is to close the damn account and cut all ties with these companies!

Filth!

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8:24 am EDT

Truworths elizabeth arden foundation

Bought the above foundation at Truworths, The Glen Shopping on the 30th June 2018 for a relative. Unfortunately this was not the brand my mom wanted returned it on the 4th July 2018 unused in box. They will not refund me on it saying that I pumped it, which is untrue. Gave me a query acknowledgment Query no. [protected]. The query acknowledgment is basically telling me in not so many words that they will not be refunding it. I have been a customer of Truworths for 20+ years and I'm not one to return purchases made unless I have to. The fact that Truworths in 20 years has never even given me a voucher says a lot about the chain. Now they also refuse to credit purchase that are on your policy as refundable (cosmetics refundable) yet they don't stick to whats on the policy. The foundation was for 700.00 hope that helps with your end of month figures.
I will never buy from another Truworths chain ever. I will finish paying my account and close the account.

Your customer service is horrendous. Unhappy customer.

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9:59 am EDT
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Truworths jersey / product quality

I bought a few months ago (but not half a year!) a jersey (3/4 sleeve white with beige horizontal stripes and buttons on shoulder and elbow) from the truworths brand. I bought it along with two other 3/4 sleeve shirts which are fine. Im a missionary, not rich at all, but for once, being tired of bad quality cheap stuff, thought i'll buy a little more expensive and nice good fitting shirts. I am very happy with the two but the first prescribed one... I washed it twice, normally, and it is piling very badly. If I remember correctly, it costed r350! Sorry but that is impossible price for that quality. I went to truworths in ballito mall to the manager twice if he couldnt help me, he said he cant because I bought with cash and didnt have my receipt...
Please refund or I will know where not to go next time. I love that jersey, it fits me so well, thats why I threw away the payslip!

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2:01 am EDT
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Truworths extra credit not agreed to

I was called a few months ago and offered to increase my credit to R4900 I approved that

Then I went and bought Cologne and then my installment went to R1060

Last month I paid 3 Separate payments of R800, R500 & R800 wich accumulates to R2100 and this month they are requesting I pay R1060 again

Truworths granted me a cushion credit that I didn't agree on and now my installment is through the roof

Please assist me I can't pay for what I did not ask for or gave consent to

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3:35 am EDT

Truworths watches and warranty policy

Now my query is this, Seven months ago I bought a watch at a Truworths with a promising warranty. It broke within a month and they took it in for repair. It broke three more time with the same problem. I have never enjoyed the watch for more than 2 weeks. I always waited six weeks minimum.
After three repairs, I received the watch yesterday the 25th June 2018 and this morning it had stopped working again and the needles were out. Now they want to take it in for another repair. At this point as a customer I have no confidence on the product and find the store products not reliable as promised.
Truworths Store Manager denied me a replacement and also denied me launching a complaint with the store telephone. We understand products fail, but not so many times. Truworths failed to take responsibility of their worthless warranty. The Store Manager at Witbank Klipforntein Emalahleni Truworths didn't want to intervene. The Store Manager didn't care and had no conviction of my disappointment. As a customer I cannot come repetitively for repair of one product which broke the same way and the store fails to protect my interests. The watch broke in less than 24hours and they didn't care about my needs for the watch, instead they took in the watch for other repair which means I must wait another 6 weeks. At this point I just want my money back.

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4:10 am EDT
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Truworths michael kors perfume

I was at Key West on Sunday 17/6, popped in to your Elements store as I need perfume. I was so happy that this store had stock of my brand!
I had checked the price and it was R1495. Later I checked the slip and I was charged over R1630.
I recall the cashier bending behind the counter for quite a while which explains why she removed the price sticker.
Pics attached - removed price sticker which was R1495 and one of my slip.
I am a loyal account holder with Truworths being my only account!
I would appreciate my account being credited for the difference.
I look forward to hearing from you, thank you Paula

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5:59 am EDT
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Truworths bad boy watch

I have bought a bad boy watch as a gift for someone and had it for roughly 2 months, then the dials just started falling all around on the watch. So i took it back to Tru Worths ( Century City ) and was told it would take for the latest 3 months in order to get it back from the supplier. ( November 2017 ) I have gone in on numerous occasions and was told every time i was going to be contacted once it come's in. Still no response via phone mail nor any sort of communication. I then went back to Century City in the month of April 2018 and was told that the watch did come in but have no clue to the where-about of the watch, so once "AGAIN" i'm told i will be contacted once the repair was found. So no response yet and went in May again and still the same story was told. I went June again and still... NOTHING. Waist of time, petrol for the up and down and having to disappoint the person for the gift that was bought roughly a year ago.

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8:18 am EDT

Truworths I am complaining about your return policy

We bought a Father's Day gift and my husband did not like the gift. It was boxer shorts perfectly in it's packaging. If it had been Woolworths or Foshini they would have taken it back. I am disappointed and outraged at this bad service. It made me reconsider buying anything from your store and I am thinking about closing my account. This is the worst service ever!

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6:53 am EDT

Truworths double billed on an item

I ordered item 9403459 on reference [protected] on 12th June 2018. I then went to a store on the 14th, to buy something else and when I saw my account balance on the till slip I could not believe the amount because I am always keeping my records . I then called customer care to check what was happening and they confirmed that item 9403459 was charged twice, BUT I ordered one . On following up again I was disappointed by your consultant who told me that she could not do anything to help me until the item reaches Northgate . I am really infuriated by this because it is the second time this has happened to me and Truworths does not take responsibility . Clearly order shows that I ordered one item, why is it so hard for the other transaction to be reversed . Someone is not doing their job and the customer suffers in the end. The SAME thing happened to me in January 2017 and I got the run around again, you are very quick to invoice, and half the time doing it wrong but you give me stupid conditions / excuses when it comes to rectifying . Last time I was told that they could only credit my account once the item arrived in Northgate, and guess what ? The item never got to Northgate at all, meanwhile you were sending me statements nagging me for payment, until I created a scene they credited . This time I promise you, you are not getting away with it . I will make sure I expose you . I am even prepared to go on Hellopeter, watch me ! I want this sorted out A.S.A.P because I can not carry on like this . Why should trying to give you business be so stressful ?

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10:07 am EDT
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Truworths balance on my statement.

Hi,

2018/01/09 Balance owing on my account was R12419.09

Messages that I get on my phone states that due date for payment is the 3rd of each month. I always make payment on the 26th of each month.

I have not missed any payment since the above mentioned date. Looking at my statements I noticed that I've continually being charged interest for - I don't know what?

To this date balance owing on my account is R11150.18

I've got proof of payment for each month reflecting that I always pay on time - the required amount. The balance on my statement should not be so high...something doesn't add up when I compare statements, purchase history and proof of payment that I have.

Kindly assist by looking into this matter. I've always been happy using Truworths products and services... I don't want to see myself parting ways with this Truworths for not resolving this issue.

Kind regards,

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1:29 am EDT
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Truworths quality of product - not able to dry clean

Good day,

A couple of years back I bought a jacket from your Centurion branch to wear during the Winter. Due to the amount of days I wore the jacket, I only recently took the jacket to be dry cleaned for the first time. This was probably the biggest mistake I made. This specific jacket has certain parts that can't be dry cleaned. Please see the pictures below. I am really unhappy about this as the jacket is expensive and now can't be used and all I did was follow your instructions.

Corrie

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reetujoshi
, US
Jun 25, 2018 8:47 am EDT
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I have also face problem in wish .why wish not connect through customer by phone .i have not received my parcel and i lost 100 frank in wish site .i order many items but wish not send items oder not refund my money

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4:56 am EDT

Truworths harassment regarding my account

I have had a Truworths account for approximately 37 years. My acc no: [protected] - I have never ever missed an instalment and never been harassed in all these years until this month. I short-paid R200, 00 last month. Not r2 million! I am not family of Mr Zuma or the Guptas. I feel insulted and have therefore just been to Sandton City store where I spoke to the Manager, Robert telling him that this conduct is totally unacceptable and untenable. Calling me up to x3 per day and messaging me daily, even today! You will see I owe R1 450 which I will settle next month and never ever buy from Truworths again. I hope that more customers do not pay and that the business goes insolvent because of this conduct. No more. Do not send me messages of any kind.

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Nikki Pretorius
, ZA
Oct 17, 2018 4:41 am EDT

I agree with you. I ve been harassed for 3 days now. Truworths accused me of being in arrears with my account. Looking at my statement my payment is only due 5 November! its 15 October now. I will never shop there again. I have destroyed my card. WELL DONE TRUWORTHS in losing another customer!

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6:41 pm EDT
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Truworths dh shoe with high sole

Bought the shoe a month ago.. Liked d high of the sole as I work long hours... After having worn them few times I find them very uncomfortable due to a factory fault maby it tramps wrong and is very uncomfortable... Can't afford to buy another pair neither can I wear this 1. Im not a young man anymore assumed dh is a top make and never had a problem with truworths items all the years... Pls advise what I should do. Sorry about this.
Kind regards
A. Guman

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7:18 am EDT
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Truworths service received at westgate

I just bought a formal jacket, when I asked the lady who assisted me not to fold it because it's a formal jacket and it'll be wrinkled by the time I get home she told me I should buy a whole suite in order for me to get a hanger with attitude. I am not happy at all with the service I just received.
I have bought a formal jacket before and receive proper packaging for it at Truworths Cradlestone mall. If this the kind of service Truworths offers its customers then I feel I should take my money where it'Lloyd be valued

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12:37 pm EDT
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Truworths my truworths account

Today I got the shock of my life when I opened my truworths account online and found out its in arrears. I have been making payment since december abd I have not missed one payment. I always make sure I pay the amount im supposed to pay as I do not want a bad credit. My last payment was made on tuesday via internet banking and the other in April. So how on earth is my account in arrears cause last I checked un April I had close to R400 in my account. Truworths please explain

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4:50 am EDT
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Truworths jacket

Good day

I bought an OBR Jacket R899 last year end of winter. I washed it once last year as I didn't wear it much and I again washed it this weekend, which is for the second time and it has already lost it's color. It's too bad to wear it outdoors.
I can't afford to buy a Jacket for R899 and only wear it when I am home. I need exchange or refund. I love the Jacket so much, I would be happy if I can get an exchange.

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6:20 am EDT
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Truworths horrible quality of ginger mary

Although I bought my R1600 Ginger Mary jacket in February, I only now had the chance to wear it for the first time as we have a massive, rainy cold-front in Pretoria.

I am not well off. I do not have the funds to buy at Truworths. I used 3 different gift vouchers to pay for this amazing jacket I wished to possess. I waited 13 months to find the perfect garment to spend my vouchers on and I finally found it, on sale, withing my voucher budget. 2 birthday gifts and a Christmas gift all put together, I found the jacket. So I bought it. I am so happy with the service and they were so helpful to find the right fit.

But I put the jacket on yesterday for the fist time and I am literally in tears. There is lose threads and clip buttons are lose and ripped out. After one wear. And I am careful because it is my most prized possession
I am shocked, and so incredibly disappointing.

Please contact me via email.

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5:39 pm EDT
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Truworths bad customer service regarding faulty hisense u962 cell phone

I bought a Hisense U962 Cellphone from your Musgrave Center branch (branch number: 489) on Saturday 5th May 2018. The sale was done at 12:19pm (Transaction Number: 106 1406).

This phone has proved to be faulty as three times this week it has switched off and factory reset itself, deleting the apps and contacts I had loaded.

I returned to the same branch today, Saturday 12th May, at approximately 10:00am to report the faulty phone. I was expecting to have the phone exchanged as it was returned within 7 days. I was informed by your staff that unfortunately, by their calculation, it was now day 8 since the transaction and that the phone would need to be sent away for a Warranty Assessment which could take 3 weeks.

In my opinion, this is not the case as 7 days had not past since the time and date of the transaction.

I am not able to get to your store during your open times in the week and could only get there on Saturday. I believe that in laymans terms, that 7 days would be regarded as a week and that a product bought on a Saturday, and returned the following Saturday, would qualify for your "7 day out of box" warranty, which according to the CPA should have a replacement of the same model or cash refund.

I do not want a cash refund but would like the phone replaced as I don't have a spare phone and can't be without a phone for 3 to 4 weeks waiting for a resolution.

I trust that this makes a little more sense to you than your staff and managers at the Musgrave Branch who were dead set on upholding the company policy and less interested in the customer. I firmly believe that, if we are to get completely technical on the matter, 7 days is 168 hours and that I returned the product within 166 hours of the purchase.

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Update by CraigU962
May 12, 2018 5:41 pm EDT

Having problems uploading supporting document as I just get the message "can't upload file" yet it is in the required format.

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Truworths In-depth Review

Website Design and User Experience: The Truworths website has a sleek and modern design that is visually appealing and easy to navigate. The user experience is seamless, with clear menus and intuitive search functions, making it effortless to find what you're looking for.

Product Range and Variety: Truworths offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, accessories, or footwear, you'll find a diverse selection to choose from.

Pricing and Value for Money: Truworths provides competitive pricing for their products, offering good value for money. They frequently have sales and promotions, allowing customers to get quality items at affordable prices.

Customer Service and Support: Truworths excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly staff are always ready to address any queries or concerns, ensuring a positive shopping experience.

Shipping and Delivery: Truworths offers reliable shipping and delivery services. Orders are processed efficiently, and customers can expect their purchases to arrive within the specified timeframe.

Return and Exchange Policy: Truworths has a flexible return and exchange policy, allowing customers to easily return or exchange items that don't meet their expectations. This policy ensures customer satisfaction and peace of mind.

Quality of Products: Truworths is committed to providing high-quality products. Their items are well-made, durable, and designed to withstand regular use, ensuring long-lasting satisfaction for customers.

Overall Shopping Experience: Shopping at Truworths is a delightful experience from start to finish. The user-friendly website, excellent customer service, and quality products combine to create a seamless and enjoyable shopping journey.

Loyalty Program and Rewards: Truworths offers a rewarding loyalty program for their customers. By joining, shoppers can earn points with every purchase, which can be redeemed for exclusive discounts and special offers.

Social Responsibility and Sustainability Efforts: Truworths is dedicated to social responsibility and sustainability. They actively support ethical practices and environmentally friendly initiatives, making them a responsible choice for conscious consumers.

Online Security and Privacy Measures: Truworths prioritizes online security and privacy. They employ robust security measures to protect customer information, ensuring a safe and secure shopping experience.

Customer Reviews and Ratings: Truworths consistently receives positive customer reviews and ratings. Their commitment to quality, excellent customer service, and value for money has earned them a loyal customer base.

Accessibility and Mobile-Friendliness: Truworths' website is accessible and mobile-friendly. It is optimized for various devices, allowing customers to conveniently browse and shop from their smartphones or tablets.

Promotions and Discounts: Truworths frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions make shopping at Truworths even more enticing.

Company Reputation and History: Truworths has a strong reputation and a rich history in the retail industry. With years of experience, they have established themselves as a trusted and reliable brand, known for their quality products and exceptional service.

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Contact Truworths customer service

Phone numbers

+27 872 859 401 +27 214 602 300 More phone numbers

Website

www.truworths.co.za

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