Truworths
reviews and complaints

Exchanged an item that was purchased on my account. Casual called him for assistance. He then without listening to me decided that the item was purchased at a discounted price. I tried to explained to him he is wrong and he started shouting at me telling me this is the system. We had a huge fight as he made a comment in zulu by saying that these white trash is upsetting my day! I understood him and took him on and swore at him calling him an idiot. He then made the statement in zulu again knowing that I understood him. By saying they didn't killed enough of u !

This is the people in charge of a branch. When I asked him for his name he only gave me his first name as he told us that nobody can touch him as he is the only manager there. And we can complaint they will not take action.

On the 28 January I paid my account with my ID card since I lost my truworth card on December, I paid R650,know on the 5th of February someone at vaal mall used my account and again on 6th February around 10 am someone in crester mall used my account. I don't know how but it happened. Today being 10th of February I recieved an sms saying I must pay R880 on 05 March, which I don't know. I pay my account the amount of R650 every month since 28 January and I was about to go and pay myR650 for end of February 2022.please help

Phinah mabyana

On the 37 January u paid my account at truworth west gate R650 using my ID book since I have lost my truworth card on December and rooted it in store on January.,but on the 5th of February someone managed to use my account at vaal mall and again on 6th February someone did the same using my account at Cresta mall.now today I have received the massage saying I owe truworth more than I now..please help

I placed a order on Friday afternoon for a Earth Addict top for a gift for my mothers birthday (13 feb) not knowing it takes 5- 7 working days for delivery to your branches (I was told by Robin) that it is in fine print and he understands that it was not seen.

I called Monday to find out how far my parcel is only to be told that it takes 5-7 working days to be delivered, I then requested to speak to someone who is able to help me out with my query I then got transferred to Robin Moodley from the online department (apparently his supervisor) I explained to him that its a gift and my mother is leaving Cape Town Sat and if there is a rush fee that I could pay to have the top at the store by Friday he then told me he will sort it out and call me back, it is TUESDAY AFTERNOON and I still have not received a call back, I have called 4 TIMES TODAY (nevermind the long wait you have to wait before someone answers), and every time I called they told me Robin is busy, this afternoon Zaid (I think that is his name) took my call and he said Robin is "available now"because I asked for management, (before I mentioned to him my name) he then said he will call Robin to the phone, when Robin heard it was me he told Zaid to tell me his not available, how UNPROFESSIONAL CAN A SUPERVIOR BE? I also work in a retail department and I know all the tricks! I told Zaid to tell ROBIN I AM NOT STUPID AND I KNOW HOW SUPERVISORS LIKE HIM OPERATE! all I wanted was just some assistance with my order, if the store employees also say that they have a problem with people from head office and I am just a 1st time purchasing client I would DEFNITLY ADVISE THAT THE STAFF GETS TRAINED because this was just UNACCPETABLE and to be treated like this is DISGUSTING! I feel that I will never order from Truworths online EVER AGAIN! to receive this disgusting service is not on, I will never treat my customers with that type of service even if I have a bad day at work! all ii asked for was just to have my parcel delivered to the store by Friday but I guess that was to much to ask for! I am deeply disappointed with Truworths Online department supervisor, and if this will not be resolved I will make it my way to have it resolved because I will not leave it like this I think it is just unfair!.

REGARDS

Tasneem Davids

[protected]

[protected]@gmail.com

Good Day,

I bought shoes online, order number O300945405. The shoes were delivered to Truworths Man Boulders Shopping Centre in Midrand from Truworths Rustenburg. The right is dirty on the heel inside, it looks like the shoes was on display. When I first noticed this, I decided not to be cheeky about it, not to return the shoes or file a complaint because I really like the shoes.

Collected yesterday, today I am wearing the shoes and the right shoes is loose. When I walk it comes out

good day.

My daughter bought me a pair of shoes as a birthday gift at Truworth store Chris hani, during her visit last Saturday, the shoes doesn't fit me, i now decided to take them to the nearest store in Newtown Truworth today, when i approach the cashier i was told that i cannot exchange because i don't have a gift receipts, when i spoke to my daughter she even said she doesn't know if they were suppose to print the slip for her, my daughter is in Limpopo she will not come back soon, and i am in Johannesburg not planning to go back now. i was told that i have 7 days to return or i must get her ID and her Card, i said to the lady i have copies on my phone, hence i don't need the money they can credit her account back as it is no use for me to keep them. this is not like i want to buy something using her card, i need to return back to her account toogggg. should she have been told she should have ask the cashier to give the gift receipt, what will i do with the shoes that doent fit me,

i also have an account for year in truworth i think it is high time for one to also think of other stores and just also close my account as i would not want to be treated like a thief.

The manager was not even helpful, no ramous and not willing to assist.

When I complain about not selling me shoes on sale dobsonville and west gate mall but online is on sale and others stores they block me on Facebook and Twitter

My wife bought cellphone from truworths goldenwalk germiston gauteng on the 26 july 2021 after a week it was having problem she took it to truwoths goldenwalk they said it was having problem with settings and again on the 12 november 2021 she took to truworth they took it.
and said it will go for repairs. december she went to check it if it was back from repairs they said they are still waiting for it. Today 20 january 2022 she went to check it they said is not back yet. my number is [protected]
Regards
Edia

I fail to understand why are you forcing stuff to vaccinate because vaccination must be a person's decision and everyone should accept that...

I visited truworths(shop no.1382) at groblersdal mall to pay my account i was assisted by employee no.2030569.i gave her R300 notes to pay, she scanned the cash and returned one note, claiming it doesn't scan.i told her i just withdrew the money from an Atm, without a reply she just processed the R200, and handed me the receipt.i walked to the manager.The said cashier laughed behind me.The manager clarified the cash scan process.i also reported the bad attitude i received but she never reprimanded the cashier for her attitude towards me.

Truworth in Gugulethu mall.

I would like to report the Fitting room assistance with the name of Thabisa Nomsobo.

When I went into the fittings the service was appaling no greeting just grabbed my clothing and m when I came out from fitting room I was locked inside while she made fun with security to make me look like a criminal I would like to get feedback she is disgusting and I was treated like a poor criminal.

The service from till poit was excellent though I asked for her name at till point.

I was buying clothes using my card yes they were talking behind saying I stole my card told them my initial, day of birth and ID number even my address but they keep on asking me about the money how much I pay last month, where did I pay the money. I'm not happy about the service at east Rand mall(Naartjie ) they must not judge people by their clothes cos I saw the customer they didn't ask them anything and they just help them with out anything when they were using their card.

Would like to complain about the treatment am getting from truworths in Northgate .several occasions I went there shopping I would look another customers walking out after purchases not being checked today I went there to buy 2 items a lady walked out infront of me without being checked . A Gentleman asked me on my way out if am leaving I said yes then he asked to check my bag and receipt .why was the other customers not checked .have I ever given truworths Northgate any reason to doubt me and treat me this way I don't know .

Truworths JHB House. They refuse to take goods with a slip only. They demand ID or Tru worth Card. Yet the slip has all the details. Ezekiel Malungane refused to assist. Yet previous day a college returns a dress with a slip and the same stance was pulled.

Poor service on return, the store does not have cash available to make a return! After getting Terrible terrible service! Makes their problem the customers problem! I can't actually believe it! Truworths, Mall of the he South!

I initially purchased the dress in store at Eastgate shopping mall in size 6-7.
After fitting it at home, i then realized that the dress was small and that I should get one size up. Before returning the dress for exchange I called Naartjie East Rand Mall to enquire if they have the size that i need and if not, to let me know which store I can get it. The lady I spoke to advised they they do not have the size and then went on to advise that the branch in Menlyn has 6 in stock according to the system.
I was willing to travel all the way to Menlyn to get the dress myself but the lady advised me that it would be quicker for me to go to my nearest store and request an instore delivery which works faster when purchasing on account roughly 3 days. I went to my nearest mall immediately and did the refund because it was a cash sale and then purchased using my mothers Truworths account REF F100470429.
Its over 3 days, this order was done on the 16th of December and yet the dress is still not delivered. Why on earth are we misinformed by the staff ? My daughter needs to wear this dress on Christmas day and yet when i call to track the order i am told it will only arrive after Christmas day. Whats the use, you might as well keep the dress because delivery after Christmas defeats the purpose!
What makes me even angrier is that i am in this situation because of being misinformed by a Truworths employee.

Hi all I'm not 1 2 complain about service but I had to post this about Stanger truworths (kwadukuza mall) I visited the store today 1stly they didn't want to allow me in the store because I refused to use the sanitizer they provided... I had my own sanitizer which I used infornt of the security on entery...according to management it is policy to use the sanitizer they provide... As I choose the items I wanted and proceed to the till to pay the cashier called the manager as she need do allow the system to allocate my purchase as I dont have a card and I was using my ID... My account was opened in May 2021 and up to date no card has been received by me... once the manager got to the till she asked me if I have my id which I produced to her she then states she cannot use my ID because it has been stuck with tape and made me remove the tape to further investigate the id... I had to remove the plastic laminate to prove that the ID hasn't got tape.. Which she still refused to process as now my id came apart... They don't want to use my temp drivers license as they don't allow this... the manager of the store was rude not helpful at all I explained to her that I have used the same ID in other truworths stores before to make purchases and the same ID was used to to open the account... she rufused to help me and started attended to other customers in store... It's not my fault I didn't receive my card and I used the same ID to vote, do my drivers and buy my vehicle licensing with out any issues and not forgetting to open the account... I had to pay cash for the items and leave... Very dissapointing with the truworths staff at Stanger and they way they do business... Never will I shop there again and I will surely Inform others on how poor there people skills are... We as customers are paying for a services and expect good delivery not crap that I revived today...

I went to Truworths Southdale Mall on 2021-12-16, when I got to the entrance I used my own hand sanitizer because my doctor recommended me to use only 1 sanitizer due to my sensitivity skin condition. The lady at the shop rudely told me not to use my own sanitizer and have to use the one provided by the store, I tried explaining my condition but due to her attitude I left the store. Can Truworths company put it in writing by the entrance that customers are not allowed to use their own hand sanitizer for customers like myself to know that I don't go to the store for health reasons.

You guys are refusing us to change an item bought from you in less that 7 days.. With tags and everything just because there is no receipt... We have proof we bought the item.

That is unlawful and against consumer right.!

We got the wrong size we just need an exchange what kind of service and crime this is to refuse that!

The shirt still has your tag! This is unacceptable. And robbery!

I have bought this clothes on account from northgate branch. This clothes have faded out completely. I have clothes that I bought 5 to 10 years ago less price compared to what I have paid for your clothes they are still good and new. Please my advise to you don't ignore my complain I telling you in advance