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Fitting clothes
Good day i went to truworths sasolburg on the 19 march 2020 to purchase a few clothing items. Once i have decided what i liked i went to the fitting rooms only to be told that i was not allowed to try the white item (top) on. The other items were light grey and pink but thats not a problem to fit. I feel this is the first i have heard this and i am a loyal customer to truworths. No boards were in the store stating you cant fit white items. I am not happy with this neither the service i received. I left all items in the store and walked out. Thank you Cindy
Service
I complaining about service I received at Grahamstown truworths Men. I wanted to do a return and they said it was too long after I bought them. It was 11 days late. I refuse to shop anymore at if they are going to have this ridiculous rule. The manager said she remembered me doing this before. And that she had allowed me before. So this time she wasn't going to. Because it's not fair on other people. There was no one else in the shop to even know that had even happened. Anyway I am definitely never going back to shop at truworths men.
Broken I'd
M having a problem trying to activate my truworths account at hammanskraal jubilee mall, my I'd is broken into two but info is clear an a teller told me to do a new I'd card ti a activate my account.i even took my old green book id but cant receive help
Cantct number [protected]
Account Payment
My name is kgaugelo Tloubatla, I paid my truworths account an amount off R1000 on the 22nd February at earthchild hazyview using my bank card and the payment was approved and as the machine was about to print out the receipt for me the power went off due to load shedding. I got a message from my bank notifying me of the payment money going out but my account is still in areas up to this day. I went back to the store with my bank statement to show them that the money was taken out and they said they will investigate but up to now I am still waiting for their reply on this matter.
I have ordered a belt in store
I have odered a belt in store with the sale items I was not intending to take it back so I did not save the order slip when I wanted to wear it for the first time it broke instantly and I still had the tag on it... Im fusriou because they cannot return because I do not have the order slip where should I get the order slip if I was not intending to return the item.. I must now pay for something that was damaged and just loose money over this... I want a refund beacuse this was a damaged item..
Bad Service and UNPROFESSIONAL Manager
Truworth Zevenwatch: Bad service and Manager unprofessional make situation worse don't want to take a blame. Last year went to buy dress for my daughter have tag R50 off let it go after they explain log story doesn't make sense. I gain 28/02/2020 went with my colleague to buy dress was on SALE rally with normal price R575.00 I ask the sale lady to get price since dress is on sale rally came back to me say is R329 was happy. Then problem come when the CASHIER scan the dress I ask how much is the dress he say R575 I was shock how come course is not the only dress on the sale rally look the same .He call the manager same story was last year someone put there by mistake we have old stock n new stock even look the same no apology need you to understand can some from truworths send me message how do you normally solve the problem like this still need the dress.
Pleasures
The time was 16:45:32- Transaction No:1124351 Store 246 Employee no: 2033040 I went to a truworths store to buy my favorite perfume and the ladies there were laughing and forcing me to by a Pleasures, they criticized my choice and i told them that i dont want pleasures because am using Britney Spears.i waited for a while to be served because they were...
Read full review of TruworthsDelivery
Order no: o78985036
Dear Sir/Madam
I'd like to bring to your attention that I have placed an order more than 2 weeks ago and my order has not been delivered to my cresta truworths branch as yet!
Overtime I call in, all they can tell me is that my items are with the courier and that they are searching for 1 more item and nobody ever gets back to me when they say they will!
If you say you will call back, please call back otherwise what type of customer service do you provide!?
I received an sms that you are experiencing severe delays and that I will get a discounted voucher on my next purchase and I have not even received that!
I am a regular purchase and am really disgusted by your pathetic service!
I need an exact answer about this order by tomorrow morning!
Quinton
delivery times
On the online shopping website they offer a standard delivery of 3-5 working days. I have been waiting 8 days and decided to phone Online Shopping. The lady informed me that delivery will only take place at the end of the week, then it will be 10 days. She informed me that they have a back log of orders. Why was I not informed and I must phone them after 8 days. This is not acceptable.
false online shopping
I bought a Dress ONLINE 02 February for the next two reasons. I need the dress for a wedding I'm attending TOMORROW. And the promise on the website when you do an online purchase is the delivery will be 3-5 working days. Since now i didn't get any tracking number. Eventually I phone head office online and were told that there is a backlog on their orders and that is why my order is in a delay. Although it's is with the courier. Well Truworths NO ONE told any customer that if you make an online purchase please be aware of the backlog delay. Not my problem. I specifically bought the dress so that it's in time for the wedding I'm attending. I'm highly upset! If I do not get my dress today i will go to social media and name and shame. This is totally unacceptable. I f there is backlog on your orders then CLOSE the option for online shopping!
UNTIL today February 10 NO delivery! I WANT A REFUND! Never will I ever buy from Truworths again!
exchange of items
I am utterly disgusted in the manner how I was treated today. I went to exchange my clothes but was told that we cannot exchange the items with other items. Instead I was told by the store manager that they will keep the items I am interested in until I received my money for the items exchanged which was retuned to my card. Where is this contained in the...
Read full review of Truworthssecurity
My fiance 's purse was stolen inside the Truworths store and we weren't able to get assistance as the store has no cameras. We also didn't get assistance from management. to help us pursue the possible suspects. The management. didn't even help us to get assistance from the centre management. The management didn't even request us to furnish our contact details
Nathi Nsimbini
[protected]
nathi.[protected]@gmail.com
The above took place on 03/01/2020 at approximately 16h55
credit application
Good day,
Your call centre agent called me with regards to increasing my credit limit.
I asked them if they will checking my credit profile or if this will affect my profile, he said NO as this is just an increase from Truworths.
i then received an sms from transunion stating that a credit enquiry was done under my name which I didnt authorise.
Will truworths rectify this as this has affected my credit score and i am in a processing of purchasing a house this will ruin my chances of getting an approval
poor customer service at truworths bochum. limpopo
I waited for 1 hour 8 minutes just to pay account.. Out of 5 tills only one working, with the q starting at the entrance door.. The cashier working prisca I felt sorry to her I hope she gets some bonuses. Bt s sad dat at rural towns we get service like dis. Please fellow leaders respect us as much as we respect our credit with you. Hope dis will be resolved
management
At approximately 14h00 on 29/01/2020 my wife was returning some items. Yvonne at the cahier was very friendly and helpfull but the supervisor or manager that needed to do something on the system was cery unfriendly. My wife wanted to exchange items and purchase again but was refused by the supervisor. It became apparent that the supervisor was extremely...
Read full review of Truworths and 1 commentcustomer service
I never really shop at Truworths, mostly Edgars or Foschini but the store looked nice. I went in and smelt the new colon I was interested in. The floor assistant was very help full at first. I told her I'm just having a look but then I decided to buy some mascara. The power when off and the lady behind the till said she doesn't know if the sale when through...
Read full review of Truworthsdisgusted
Hi, It was 11th of January 2020, the time was 16:54 and noticed that the doors were already closed for business, trading hours of the store clearly indicate that it closes at 17:00. So i ask the lady and the security guard standing behind the glass window its not yet 5pm and this store is closed, he kept telling me call the manager and its home time. So...
Read full review of Truworthsjewelry
I am very disappointed in Truworths as I have been a customer of theirs for a few years and I opened myself a account not for long though then I closed my account again. Every time I buy Jewelry from them the stones fall from the rings and watches, the back plate of my watch also don't fit and my rings loose stones. After paying so much for it. I am truly...
Read full review of Truworthsunderwear
I wanted to purchase underwear by Truworths Festivall Mall, I wasn't sure about the sizes because in the packet it looks very small, I was busy taking out one of the underpants when the sales lady on the floor immediately asked us to put the underpants back because we are not allowed to open it We went home after buying the Small Jockey Tangas and to our...
Read full review of Truworthsservice
I called the Brits mall store at 6:30pm on 10-01-2020 to ask what time they close I was informed they close at 7pm .I rushed off to the store to collect my online order parcel... I reached the store at 6:48 pm the doors were closed I called the store ...the lady informed me they decided to close early ...I said but I called and made arrangements and it'...
Read full review of TruworthsOverview of Truworths complaint handling
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Truworths contacts
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Truworths phone numbers+27 872 859 401+27 872 859 401Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 24 24 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click up if you have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number 17 17 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number17%Confidence scoreOnline Shopping+27 214 602 300+27 214 602 300Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click up if you have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number 25 25 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number12%Confidence scoreFashion Delivery+27 214 607 771+27 214 607 771Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click up if you have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number20%Confidence scoreNew Account
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Truworths emailsservices@truworths.co.za100%Confidence score: 100%Supportwjamodien@truworths.co.za100%Confidence score: 100%Support
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Truworths address1 Mostert Street, CBD, Cape Town, 8001, South Africa
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Most discussed Truworths complaints
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