The complaint has been investigated and
resolved to the customer's satisfactionResolved Truman Foreclosure Assistance — Fraudulent company
resolved to the customer's satisfaction
I had recently been working with my mortgage company to re-do my mortgage and lower the interest rate. I went to their website and wrote to them to have someone call me because their office hours were different than mine. So I did hear from my local office of the mortgage company, her name was Dawn and it was a legit call. She told me that she would be glad to help me out and that all I had to do was to fill out an on-line application for her and send it back via email. So looking up the website which again was legit, I filled out the form which listed my cell phone number and since I filled it out at my desk it also had my work email address on it. Thank GOD I did not answer any questions as to my bank account number or credit card number on the application.
That evening after leaving work I received a phone call on my cell telling me they needed more information in order to complete my loan application with them, but it was not my mortgage company calling nor was it Dawn form my mortgage company. So the next day upon returning to work I checked with my companies IT tech's to see if our email security could have let me information leak. The reply was no way, so I then called Dawn at her office and explained to her what had happen. She also checked with her company and they are suppose to have a safe website.
Then on March 18, 2009 I'm sitting at my desk and my cell phone rings, it was coming from a restricted number which I thought was a telemarketer call. But instead I get this man who says his name is John Monroe from the Truman Agency and he was calling about my application that I had filled out about my home loan. Well 'RED FLAGS' flew up! I told him that I had not filled out an application with his company for a loan. Then he went into his speech about how he could save me around $500 a month on my home mortgage with his company. All I had to do was answer some questions for him about what kind of loan I had and what rate I was paying, he would take it to his lawyers in the office and then in turn for $2, 300.00 process a lawyer suite on my behalf on my current mortgage company. I wanted to discuss it with my husband cause I just felt something was not right so he told me that he would call me in the morning, well in the morning when he called again on my cell phone he told me that he had spoke to the lawyers in his office and that I indeed qualified for their service. All I had to do was give him my credit card number or bank account information to debt the $2, 300.00 amount and then he would in turn send me a form that I was to fill out and send in to him for them to get started on my case. Needless to say I did not check with my husband at all but looked up the company on google and found the rip-off.