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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank)
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1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) reviews & complaints 975

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2:02 pm EDT

Truist Bank (formerly BB&T Bank) Cheching

I went to BB&T for an investment I was shown other people's personal statements and told see how much money they make It immediately lost 20.000 so I filed complaints with all regulating authorities after two years BB&T aggreged to return the money without interest if I signed an agreement not to sue them. I had a Suntrust account for thirty years this is my fault for not closing the account the moment I heard BB&T was taking over I believe the reason I was targeted for this fraud. The moment Trusit takes over 42,000 disappears from my account . I was blocked from my own account the only two checks I could view were the two I reported on the phone ignored by Truist I have documentation I contacted the bank and a bank employee Diane Evans added the two checks to the affidavit which fraud ignores. Trusit has a elaborate system not to answer the phone when I call employees are instructed not to speak with me. There was adequate money in the account after the fraud yet truist refuses to pay my bills wrecking my credit I have documentation. I follow their instructions they again refuse to pay. I an 72 years old I worked too hard for this money to have it stolen from me Truist is 100% to blame.

Desired outcome: Return the money of the two checks of 2000.00 and 6,249.15 hopefully my social security will be forwarded to my new account and I can close the accounts

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8:52 am EDT
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Truist Bank (formerly BB&T Bank) hold on account

For more than a month my mothers checking account has been put on "hold" for her protection. I have provided power of attorney documents, our lawyer has contacted the local branch manager and still nothing. My mothers social security payments went through this account and this is her only source of paying for her medications and other living expenses. She is on a 24 hour oxygen machine so if the power goes out she can't BREATHE!

Desired outcome: Just take off the hold on her account so her social security payments can go through, allow her access to the money already in the account, and resume her usual banking needs.

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9:54 pm EDT

Truist Bank (formerly BB&T Bank) Power of attorney

From: Tammy F. Voss/Robert E. Leed

600 Stage Coach Rd

Siler City, NC 27344

[protected]

Email: [protected]@mail.com

June 7, 2022

To Michael Hoffman, CFA,

Hello, let me introduce myself. My name is Tammy Flowers Voss. I am the daughter of Robert E Leed who now lives with me in Siler City, North Carolina.

I am writing this letter about the disregard and dishonoring of my Power of Attorney at the local branch office in Siler City, NC on May 24, 2022, to access my father’s account and retrieve his money. Moreover, the continued denial of my legal rights as POA to access Robert’s money along with the discrepancies in processing and the delays in approval even after the 3 to 5 days. Moreover, denying my POA while illegally allowing another party to access and transfer out his money without consent or permission. Robert has made a request to Tracy to release his money to Tammy Voss who now takes care of him, and she has refused.

I would like to mention that Tracy Leed Baker, my sister who lives in PA has acted as a representative and managed our dad’s money because he lived in PA.

However, a change occurred when on April 27, 2022, while in the hospital, Robert E Leed was released to my care by attending physician Dr. Gregory Joseph Rossini M.D. Pulmonary Associates of Lancaster LTD. 540 Duke Street Ste. 244 Lancaster, Pa 17602. [protected]. The hospital released Robert from the hospital on May 3, 2022, into my care to live in my home at 600 Stage Coach Rd. Siler City, NC 27344.

There were delays because Tracy was withholding Robert’s money in his Truist savings account and did not want to legally release Robert’s money for transporting and setting him up to live in my home in North Carolina. Our sister, Tobye Wesner supported the decision and helped me and Robert by paying for his medicine and drove with me to transport Robert to North Carolina May 3, 2022. Sarah Bradburn and Tobye paid for his supplies because Tracy withheld Robert’s money from him.

I am also his fulltime caretaker since May 3, 2022, and his appointed POA as of May 22, 2022, and his SSA representative and agent since May 2022.

I am legally the Power of Attorney acting on behalf of Robert E. Leed who has a savings account at the Truist bank. Robert is requesting that his money be released to me on his behalf by POA that was submitted to the local branch on May 24, 2022.

This letter is to inform the Truist bank that Tracy Leed Baker has illegally withheld Robert’s money and owes Robert E Leed/Tammy Voss fulltime caretaker his social security payments for May 3, 2022, of $1098, June 3, 2022 of $1098, and soon to be July 3, 2022 payment of $1098. Moreover, Tracy unlawfully transferred out $8000 from Robert’s account without his consent or permission on April 28, 2022. Tracy unlawfully and without Robert’s consent or permission claims she put Robert’s money in escrow, and she must return his money to his account immediately.

Furthermore, regarding the dishonoring of my POA at the local branch beginning on May 24, 2022. Robert has not received any of his money since May 3, 2022. The local bank has denied and further withheld Robert’s money and has allowed Tracy Leed Baker unlawful access to the account where she continued to debit out and transfer out Robert’s money without releasing any to him. Whereby, on May 31, 2022, Tracy Leed Baker transferred out $485 from Robert’s account while my POA should have been in place and was not honored.

This was taking place while my POA was submitted and had approval according to 3 people that I spoke to at the corporate office last week who told me that the POA was on the account and instructed me to go to the local branch to get access and withdrawal money. I was denied every time at the local branch. They rudely sent me back to calling the corporate who kept telling me the POA was on the account May 24, 2022, yet the local branch has denied me every time I have gone there to get access.

Meanwhile on June 7, 2022, I called the general number again and I spoke to a female who denied me access and said that my name nor the POA was listed at all on the account.

I find this whole matter very suspect that a bank member with a POA would be denied access to his money and his social security money. Moreover, that the Truist bank is allowing another person to illegally take his money without consent. The transfer by Tracy Leed Baker on May 31, 2022 of $485.00 while my POA should have been in place and approved is highly unacceptable and cause for attention to this matter because I have to ask What is going on here?

I am a licensed Life Insurance Agent and have passed all financial and background checks. Therefore, there is no reason to treat me with dishonor. I am honorable representation for my father to provide his money for his needs and wants. Afterall, it his money and he is cognitively able to make that decision.

I would appreciate it very much if you would resolve this matter immediately by establishing approval of my POA and call the local bank in Siler City, NC to inform them to give me respect and honor my POA, as it is a legal instrument rightly honored to access my father’s account and money on his behalf.

Respectfully,

Tammy F Voss POA for Robert E. Leed

Desired outcome: I desire that the matter be resolved immediately and approval of my POA made available to the Siler City NC branch.

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Larry G JR
Kennesaw, US
Jun 10, 2022 8:59 am EDT
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I am having the very same issue with the bank and my power of attorney for my mothers checking account. It's very simple to read and understand a legal document, especially when my attorney calls the branch manager himself and sends the same documents. HOWEVER...TRUIST decides they want to deny it and keep my mother from accessing her account!

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1:18 pm EDT

Truist Bank (formerly BB&T Bank) Calling to request a loan payoff amount

I have waited over 3 hours on the phone today on multiple calls which eventually resulted in never being connected with a Truist representative. I have been a client for over 12 years (when you were SunTrust), and have seen the Customer Service slowly decline ever since you have become Truist.

Will someone from the Loan Payoff office please call me immediately?! I need a payoff amount so that I can close on my business loan.

My best phone number is: [protected]

David C. Smith, President

Merit Consulting, Inc.

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3:56 pm EDT

Truist Bank (formerly BB&T Bank) Truist loan # [protected] no balance

Greetings,

I cannot sell my deceased moms home due to and open loan/mortgage that is 20 years old+. Someone, somewhere, some how never closed the paid in full loan and filed it with Palm Beach County of Florida.

Ive been working with

TRUIST

Elie E , Casimir

[protected]

Elie.e.[protected]@truist.com

1890 University Drive

Coral Springs Fl.33071

I've also brought this to the branch managers attention and his response was we can not furnish me with a letter stating... (Bill Hughes)

"Account paid in full, closed and satisfied"

Elie told me he would get back with me today, and i have just left him a voice mail. I need some help.

Thank You

Andrew Mauro

[protected]

Desired outcome: the title company needs this to proceed, a letter "The account was Paid in Full, Closed and satisfied"

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8:51 am EDT

Truist Bank (formerly BB&T Bank) Transfer and pay truist online

Can not access my on line bill pay page to pay my bills all other on line bill pay works as it should. getting this excuse for the last 3 days Why can't I access Bill Pay?

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Desired outcome: please talk to suntrust so i can pay my bills before default kicks in as not payed

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bp345
Pigeon Forge, US
Jun 13, 2022 4:17 pm EDT

We were told by Truist that our SunTrust payees list would be transferred. Now they’re saying we have to re-enter the info. Our house payment changed but we’re unable to edit that payee. They were also unable to edit it or delete it. They said they’d stop all payments. Finally they charged a $35 fee for this “service.” I went to a physical bank location and they reversed the charge. But, imagine the number of people who will give up disputing this charge because going to a physical location is not worth the $35! Easy scam money for Truist. Their real name should be Falsist! We’re closing the account. .

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6:48 pm EDT

Truist Bank (formerly BB&T Bank) Car loan

My loan was transferred from SunTrust when we were almost at the last couple of payments 58 payments early, never a problem. In 3/22 I received a notification of a late fee charge on an account I didn’t know I had, called CS and waited on hold for one hour until the call was disconnected. Called again, same thing. Went to the branch office in order to pay the full balance. After checking in their system, they gave me an amount of 437.00. I paid all and waited for my car title, a few weeks later a card with another late fee charge. Called again, waited on hold for 70 minutes, got transferred 6 times until someone said that the balance given was wrong (their mistake)’they were 7 dlls. short and because of that my balance increased to 56.00, complained but 3 calls later someone needed to approve the wave of the late charge. Waited on them to call back, 3 days later called again, nobody could tell about those fees, so, I decided to put an end to this paying this new balance, they took my info, sent a written confirmation of payment and now they said they took the numbers wrong and now with late fees I need to pay 80 something. Refused to pay and asked for a manager who was not in the office. They said he/she will be calling with a solution the next business day, three days later I am still waiting while their late fees keep piling up and my car title is kept hostage. They are the terrorist of the financial system.

Desired outcome: I agree to pay the 7 dlls remaining of the wrong balance given at the branch office and end with this.

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9:26 am EDT

Truist Bank (formerly BB&T Bank) Truist branch saga

Truist Failure #1

On 4/20/2022 I visited the Parkersburg, PA Truist branch to deposit savings bonds left to me. I presented all the required legal documents (I had done this previously at Truist without issue) which the teller and bank manager refused to accept, despite the fact that they were WRONG

Truist Failure #2

On the same day I drove to the Truist branch on Five Points Rd, west Chester where I had cashed bonds before. At this branch which was empty at the the teller told me I needed to make an appointment because each cashed bond takes 20 minutes to process or over two hours for my bonds.

Truist Failure #3

I then went to A THIRD TRUIST BRANCH where I gouged the alloy front wheel on my 2022 car which will cost $200-$300 to repair. The third Truist branch deposited the bonds, ALL OF THEM, in fifteen minutes.

How is that for customer service? One for three might be good in baseball but not serving customers.

Desired outcome: I already closed my account with Truist, I damaged my car because of them and they should fix it.

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7:00 pm EDT

Truist Bank (formerly BB&T Bank) banking

I had a cashier's check that I deposited to my account. they told me the $ wouldn't be available for 10 days. I went to the branch to question this...they said its "policy". Manager not available. Called back talked to a manager who said i could come in and sign a form to get the funds released. Meanwhile I am getting a ton of charges for insufficient funds. The manager said she can help with that. I go down to file the form and am told there is no form. Its now day 9 now...the next day everything comes out of my account including over $600 in bounced check fees even though they didn't bounce! I go to the bank and talk to a very rude manager who says they have "no power" to reverse the fees and there is nothing that can be done about it. That money was from a cashiers check from an attorney! It should have been available the next day..instead they hold the $ don't pay the bills then charge me for "unavailable funds" even though the funds were there! I am so done with this bank!

Desired outcome: refund of the ridiculous fees they charged me!!

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1:15 pm EDT
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Truist Bank (formerly BB&T Bank) Sign in to my account has been referring me to sign in to my previous BB&T with ID and Password.

I went to the New Truist office of my former BB&T to make a deposit and it was closed at 3pm. They were making software IMPROVEMENTS to their system. I was told to go to the old SUNTRUST bank NOW A TRUIST bank. I met with Kenneth Thompson, Senior Relationship Banker. He advised me that I had to change my password again. Together I thought it was resolved until I attempted to sine in on my laptop. Today is Saturday and the TRUIST BANKS in Bowie,MD are closed. Now I won't be able to access my accounts until Tuesday May 31st.

Monday is MEMORIAL Day. Closed again. This is NOT what I call Customer Service. A really botched system for what was an uneventful BB&T system that was a smooth program. TRUIST BANK is now a NIGHTMARE of frustrations I am experiencing. If I wasn't so financially embedded I would end the TRUIST Bank account in a heartbeat. Thoroughly Disgusted Customer, Richard Veselich

Desired outcome: 24/7/365 phone assistance to resolve the TRUIST BANK's software problems customer's are having.

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11:41 am EDT

Truist Bank (formerly BB&T Bank) Horrible customer service!!!!!!!

When I call them- the people don't even speak english. They don't know what they are doing. This is ridiculous. I will be getting a new bank. I had had Suntrust for over 20 years. This is what America is coming to. No one cares about anything or anybody, just making money.

Desired outcome: My desired outcome is a new bank

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10:11 pm EDT

Truist Bank (formerly BB&T Bank) Truist

They don’t follow their own guidelines, no help with new hires, shady payroll process, no help with paychecks, not enough money made

Desired outcome: Let it be know how much of a bad company this place is

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5:29 pm EDT
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Truist Bank (formerly BB&T Bank) Credit card & line of credit

I would first like to apologize for the length of this complaint but in order to fully understand this complaint one would first have to know the history of this Odessey. Sometime in the start of 2019 I had a branch member encourage me to a build my credit challenge, I was a little apprehensive to accept because I come from a long line of family members with bad credit and recipients of government assistance however, I accepted her challenge and I put up my hard earned money and opened a secured credit card to my surprise after close to two years of on time payments I was offered a unsecured credit card from my financial institution. I was overwhelmed in joy and excitement I felt like a puppy with a ball of yarn. I than started receiving offers in the mail from nearly every credit card company on the market. Unbeknownst to me by accepting these offers I was making myself look risky in the eyes of the credit card issuers, so nearly 90 days after getting that credit card from my bank, the credit card issuers revoked my cards without me ever having a single late payment! I felt simply crushed angry upset. I even looked into seeing if this was legal or not and learned that lines of credit are a privliage and not a right. The boy in me wanted to walk away from it all keep in mind this was suspended in the middle of me using these cards. There was a balance due that I could have let go and not even try to rectify but I couldn't shake the feeling of accomplishment that I reached. I did the right thing and paid these accounts off. A few months later I seen an article in the news about an open letter of apology (by Kelly King) in regard to Truist's banking institution profiting from slavery. He then went on to say, "As we work toward building a more equitable society, we must consider our own past and acknowledge the role our heritage companies played over 100 years ago to perpetuate the atrocity of slavery and the repression of enslaved people, leading to systemic disadvantages their descendants have endured for generations". I thought to myself with tears in my eyes that my lack of knowledge stems from generations not knowing proper money skills leading back to slavery. My mother didn't know any better, because of her mother not knowing. Today I sit with two derogatory reports on my credit report that's affecting everything from my interest rate on my car loan, to where I reside which obviously has a direct effect on where my children go to school. I have been calling Truist trying to speak to someone that can forgive me for that simple mistake and forgive me for those two accounts to no avail. I have been bounced around on prompts, hung up on, directed to wrong departments you name it. I'm in tears actually as I write this and yet I still remain with this bank being my financial institution, currently having a business account with them in good standings. Every Friday when I do my banking run there is a friendly lady at the drive through that keeps asking me to speak with her about refinancing my car loan. I always smile and say to myself if only she knew how bad I wished I could give her my business, but probably would not be able to qualify, due to this misunderstanding, and lack of knowledge which has a direct link to slavery.

Thank you so much for your time.

Desired outcome: My desired outcome would be to be forgiven for my mistakes and for the derogatory mark be removed from my credit file so that I can move on especially during these trying times.

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8:30 am EDT
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Truist Bank (formerly BB&T Bank) Truist going against my disputes

I am so disappointed in the Dispute Dept. of Truist. When I worked in the banking business, the customer was always right. Not with this bank. I have lost $448.00 because of dispute decisions that favored the merchant over the customer. I recently filed a dispute with Freedom Mortgage (a company with a one star rating) over a $300.00 charge on my card. I applied for a refinance loan and was required to put $300.00 as an advance for my appraisal fee. Due to the long period of no communication on their part, as to when I would get my appraisal, I canceled my loan application and requested a credit for the $300.00. I was told by Freedom Mortgage I would receive it in 5 to 10 business days. I never received it, so I filed a dispute. I faxed the Dispute Dept. 8 pages of proof that they never sent an appraiser to my house, as they claimed they had. I asked the Dispute Dept. to request a copy of the appraisal, Freedom had claimed was done. That would prove they were lying about doing the appraisal, because they don't have one. The Dispute Dept. lady said they couldn't do that. They just charged my $300.00 back to my account. This is so dishonest. There was no service rendered, but Truist is making me pay for something I never received. This is the second time the dispute dept. has favored the merchant over me, their customer. They've been wrong twice.

J. Madre

Swansboro, NC

Desired outcome: Refund $300.00 back into my credit card account, along with an apology.

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3:25 am EDT
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Truist Bank (formerly BB&T Bank) Mortgage

My name is Daniel Bragg and

I am a 9 yr mortgage customer of BB&T and now Truist.

I have many complaints about today's customer service I received when I called the customer service number. I spent about an hour while I was driving to work trying to take care of an issue that Truist created. My first complaint is that your associates do not know how to operate your phone system. I was hung up 4 times. The fifth time I hung up cause the associate was playing with his mic/headset and then acted like he couldn't hear me when I was asking to speak to a manager. The second issue I have is that when I asked to speak with a manager I was told (the very last call I had before I walked into work) she could not connect me without giving her my information. I explain I just gave it to three or four other associates before being hung on. The manager refused to talk to me and the associate asked me if there was anything else I needed to talk to her about and started to thanking me for calling and pretty much I hung up without having any issues solved!

My main issue is Truist placed a noted on my account I was making partial payments but I never called in to ask for partial payments and or authorized this for my account. I only found out when I went for an new vehicle and they pulled my credit and my credit score was 100 pts lower then where it should of been. My loan officer said she doesn't understand why cause my credit to debit is low and she can see that the mortgage company is reporting the partial payments thing. Again I did not authorize this and or even called and talk to anyone about doing this. As of right now my credit union is telling cause of mu credit score she has to offer me a 9.49% interest rate and not the 4.49% that should be getting all because Trusit decided to make me partiel payment when I didn't ask for and I was told I needed to wait 2-3 days for this to be fixed. I am trying to buy a new vehicle and don't have 2-3 days or the vehicle will be gone. This because it's Truist's fault me as a customer should not have to wait 2-3 days to fix this.. That's not good customer service this should of been fixed yesterday after I called in.

Thank you for your time on this matter

Daniel Bragg..

Desired outcome: I am to talk to a Manger and or a VP about this matter Please

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5:13 pm EDT

Truist Bank (formerly BB&T Bank) Fees that were charged to my account.

On May 6, 2022, I requested a wire transfer to Europe I provided the account information of the recipient, Truist bank tried twice and was not able to transfer the money I told them to stop. I went to another bank and successfully wired the money. However Truist bank would not return the full amount of the fees they charged me. They only returned less than half of the fees they charged me.

Desired outcome: Truist Bank refund the full amount of the fees they charged me.

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2:32 pm EDT

Truist Bank (formerly BB&T Bank) Cash Advance

On 5/23/22 I was overcharged for a cash advance. The actual amount requested was 2500.00. I was only given $500.00. Exactly Five 100 dollar bills. On my receipt it says $500.00 due. But also says amount used from card was $2000.00. I have been back to the branch twice and also complained about this on the same day. I feel that someone is trying to keep my $1500.00. I would like a manager call to resolve before going to the local news outlet.

Desired outcome: Cash refund in hand and not a card refund because I asked for a cash advamce

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2:22 pm EDT
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Truist Bank (formerly BB&T Bank) Wire bank fraud

I did a wire of money transfer that turned out to be fraud reported it to the bank and the bank did nothing said because it was 4 days old they couldnt help me recover my money When I went in to the bank manager I asked him if he could look into this because of course you cant call these people when you call you wait for a hour or more then the person on the other line has no idea what your talking about the manager said he didnt see anything on the file so that meant they were not even going to investigate the is issue it was my problem not there problem This Truist bank has been a nightmare since they took over BBT What a useless bank

Desired outcome: money return

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8:22 am EDT
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Truist Bank (formerly BB&T Bank) Responsive service...

Hello! We are buying a house-the seller of the house we are contracted to buy had an issue with a lein. They gave the issue to Waynesboro, Virginia Truist (according to them) in early May, the last response they have had is May 13, 2022. We haven't been able to close because this has not been completed and no further explanation has been made (though both relators and lawyer and my husband have been emailing and calling to find out any information. My family (who have closed on our house and now have to be out in a week) is living in uncertainty (will we be able to close? do we need to find a hotel and store all of our belongings, what will that cost? With an immune-compromised child, living in a hotel is terrifying...). If anyone could just respond and give us a tentative timeline, then we can plan accordingly. If anyone could respond and even tell us that there isn't a timeline, then at least we know we are not yelling into a void. In times of uncertainty, the simple act of communication is a comfort that goes so far in the heart of a concerned mother...

Desired outcome: Someone to contact anyone involved with us (lawyer, real estate agent, my husband) and give us any insight whatsoever so that we can plan accordingly.

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10:16 pm EDT

Truist Bank (formerly BB&T Bank) Fees

Hi Truist Support Team -

I noticed several fees on my Truist account that I would like to ask for a refund on. I have been a loyal customer of Truist and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many fee-free banks and it’s been such a tough year!

Can I get a refund on the $471.00 from my transactions below?

• 04-04-22 FT MYERS FL 3158 SUNCOAST CREDIT NON-TRUIST ATM FEE - 04/03/2022 - $3

• RETURNED ITEM FEE - 03/28/2022 - $36

• OVERDRAFT FEE - 03/23/2022 - $36

• RETURNED ITEM FEE - 03/23/2022 - $36

• OVERDRAFT FEE - 03/22/2022 - $36

• OVERDRAFT FEE - 03/20/2022 - $36

• OVERDRAFT FEE - 03/14/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

Thanks a ton,

Deby

Desired outcome: Would like fees waived

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Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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