Menu
Truist Bank (formerly BB&T Bank)
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
reviews & complaints

www.bbt.com
www.bbt.com

Learn how the rating is calculated

1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Truist Bank (formerly BB&T Bank) has claimed their business profile
Get notifications about new complaints and reviews of Truist Bank (formerly BB&T Bank). We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Truist Bank (formerly BB&T Bank) reviews & complaints 975

Sort by:

Newest Truist Bank (formerly BB&T Bank) reviews & complaints

ComplaintsBoard
T
3:24 pm EDT

Truist Bank (formerly BB&T Bank) Personnel checking and money market accounts locked

starting the end of march 22 my ckg act was locked act # [protected] my MM act # [protected] was locked. The user name and password were not recognized by your system. PLEASE TAKE CORRECTIVE ACTION

GEORGE W KNECHT [protected]@outlook.com

Desired outcome: I push a lot of money through the checking act.

Read full review of Truist Bank (formerly BB&T Bank)
Update by tankh333
Apr 21, 2022 3:35 pm EDT

Truist bank planed a very poor transition from Sun Trust causing a lot of frustration.

Hide full review
ComplaintsBoard
S
9:16 am EDT

Truist Bank (formerly BB&T Bank) the mailing of my Debit card to Germany

Day 18 now still have not received my debit card. If this is truist customer service at its best. I certainly do not desire to see it at its worst. I have been with this bank when it was 1st Virginia, Crestar, SunTrust (38 years total) and now Truist I have not been impressed with their service whatsoever they are definitely not customer oriented. It seems to me they have no interest in their customers I advised them I lived abroad and limited to how I can draw money from my account they still refused to expidite the shipment of the debit card. So like I said at the beginning of this complaint it's been 18 days and I still cannot witdraw funds from my bank account!

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
11:35 pm EDT

Truist Bank (formerly BB&T Bank) My checking account, savings account and secured credit card savings account.

April 20th, 2022. All of my accounts and my online banking were blocked on April 14th, 2022, due to suspicious activity. After calling the bank numbers I found online I was told I need to speak to the Fraud Dept. After several hours and days on hold they still have not answered my call and there is no message or voicemail capabilities. I was told I need to come to a branch I am currently in CA my branch is in NC and I had no way of buying a plane ticket. I contacted my branch in Wilkesboro and the mgr unlocked my debit card but I cannot see my balance or transfer funds. I applied for a secured CC and was approved but then denied due to this incident. I have to wait for my SS check to be deposited because my $500.00 security deposit is frozen. PS I am stranded and need help.

Desired outcome: The Fraud dept to contact me so I can unlock my accounts and transfer funds. I need assurances my SS check and my Tax refund will be deposited into my account and lastly, to re-approve my credit card application.

Read full review of Truist Bank (formerly BB&T Bank)
Update by StrandedinLA
Apr 20, 2022 11:40 pm EDT

And please no more transfers and put on hold for hours.

Hide full review
ComplaintsBoard
S
2:42 pm EDT

Truist Bank (formerly BB&T Bank) Business equity loan

I had a business equity loan with BB&T that was secured by a real estate property I owned. When the loan was paid off, $2600 went to “other” as part of the required payoff owed. When asked what that balance was for, I was told it was for unpaid escrow. I provided proof of insurance for all years the property was owned and the loan was held. They are still refusing to release my money to me. I’ve spent countless hours trying to get this resolved with no resolution.

Desired outcome: I would like the money owed to me paid back to me as promised.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
M
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Credit card

I’ve been a loyal BB&T client over twenty years. Having paid off loans and making payments on time.

I was notified of possible fraud on my CC for $45. I eventually called and discussed it with someone at the bank who advised calling the CC department. They suggested going in the bank and filing paperwork if I thought it was fraud. Even though I didn’t recognize it I was afraid I may actually owe it. So I debated what to do. In the mean time I paid my card on time even though it was blocked and I couldn’t use it. I started paying a little extra to use for vacation if needed.

Then I received a letter stating my account had been closed! So I followed up in person at the bank, I was told no worries they’d get me a new card. A few days later I’m told the credit card department was unwilling to do so. That the only way I could possibly get a new card would be to apply for a new one! The block alone pulled my credit score down because I wasn’t getting credit for on time payments and credit history. I recently paid off our mortgage with BB&T which pulled my score down also. I doubt I’m even eligible for a new account. I just don’t understand how a card holder of over twenty years with excellent payment history is having my card yanked from me as if I’ve done something wrong. I’m very hurt and angry.

Desired outcome: My CC account is over 20 years old with great payment history. I need this block removed to show it as active to help my score. A plus would be to receive a new card for this account.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
B
8:14 pm EDT

Truist Bank (formerly BB&T Bank) My checking account

My Homeowners Insurance Company inadvertently debited my checking account for another person's account. on April 15, plus my payment. It was a clerical operator error on her end. I found out when my debit card was declined at the grocery store that Friday evening. I came home and immediately called Truist, the clerk told me to wait and it might disappear by Monday morning. I made a few more phone calls and managed to get someone to file an actual complaint over the phone at Truist on Sunday, April 17. I called this morning, Monday, April 18, and the bank could not find my complaint. I then called the agent, she called the bank personally and they said they would put me in a "hardship" since I am 71 years old and on a limited income. 4 days and I am $776 overdrawn plus a $35 overdraft fee. I am now in desperate need of my money. I have no cash. The payment I made to the insurance company was over the phone with my checking account information. I should have had that money credited to my account by now. I am desperate and disappointed in the numerous phone calls and no credit back to my account. This is the worst disaster I have experienced with any bank. They do not seem to know or care about this.

Desired outcome: I want that $776.00 ( my payment was or the part that I had in the bank at the time, which was approximately $335 and $36 credited back to my account immediately.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
M
4:20 pm EDT

Truist Bank (formerly BB&T Bank) My account is still messed up

Dear Justin Wilford, Tony Thomas and Wsb Tv, Truist Bank has made me believe they are liars. They have our accounts so messed up they need to revert back to Suntrust Bank.

I have spoken to several customer represented, and all of my card transactions keep coming back as fraud transactions. It is so insulting.

It is a mess, I can not cash app any bills, they keep telling me my account has a fraud alert, and it does not. Our only hope is the media. Every bill I pay I get messages on some why they sent it back. See the message. I have been to the bank several times. I have called many times. No solutions just waiting time on the phone.

The people I wascon thecphonecwith work from home. My banking information is on there kitchen tables with there family. One lady in the fraud department, had her baby on the phone with me. She had no clue how to handle my banking issues.

I still can't use my debit card sending money.

Truist send me a message of the $200 I sent and said they cpuld not send it.

Mary Ward Cater

Mary W Cater

6350 Ivey ard

Mableton, Ga 30126

Desired outcome: Clear up the issures with my debit card. TRUIST saidvthe sent me a card Jan 2022. I have never got a pernament card from Truist. They have 2 cards on my account. I guess its from the home care team.

Read full review of Truist Bank (formerly BB&T Bank)
View 0 more photos
Hide full review
ComplaintsBoard
L
3:40 pm EDT

Truist Bank (formerly BB&T Bank) Truist login's with my vpn

I try to login to my account using my VPN as a protective measure since I can see that truist has major problems all over! I rely on my smarts, education and my ability to be as stealth as possible to avoid fraud etc. Check this out OK? I sometimes get in using my VPN and the for some reason the idiots at Truist prompt me with "Access Denied

You don't have permission to access "http://dias.bank.truist.com/dias/authenticate" on this server"!

wtf?

I am dropping truist and their f'd up bank, burning my cards and checks because this POS bank sux. Farewell Sphincters! Now I get this [censored]. "Your subject contains too much CAPS letters. Please use standard letter case when filling subject or click here for convert".

Desired outcome: I won't ever hold my breath waiting for an answer. These people are a dime a dozen holding jobs they shouldn't!

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
R
1:14 pm EDT

Truist Bank (formerly BB&T Bank) Failure to refund a late payment fee due to Truist cancelling all Quicken transactions

Feb 20 Suntrust became Truist. On or about that date Truist cancelled my quicken payments to ATT and several other institutions. Truist has verbally agreed they did this. I encurred a late fee with ATT and Truist will not accept responsibility for the payment of the late fee. I provided documentation March 20 showing the late fee on the ATT bill. Truist has recongnized they cancelled a number of payments. Truist will not refund the late fee incurred and already paid by me to ATT. I filed a number of complaints within Truist but of course nothing is ever done.

I have spent over 10 hours on the phone with Truist to get this matter resolved. Today I talked to three people and the last person just hung up on me which has happened two previous times. They say they will transfer me to a department only to be hung up on.

Desired outcome: Refund me $10.25.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
E
11:26 am EDT

Truist Bank (formerly BB&T Bank) Discrimination

I am filing this complaint against banker Jazmin Bailey.She screamed at me from across the room"take off your sunglasses this is a bank^,while dealing with another customer..There is no sign about sunglasses posted anywhere.There is no security there to kindly enforce a rule.Its very unprofessional to scream across the room at someone.She could have asked nicely or spoke to me as a human.but she spoke down to me because I am a color person..not right.i been a customer for a couple years and never had a problem like this.I am about to close my account and make sure no one I know uses a bank where color people are not treated equal.I work and pay taxes just like everyone else to be treated like I don't belong there..sunglasses on a sunny day is a regular that..this happened on 4/15/2022 in the market street bank.once I went to the window she continued to speak down to me and said she doesn't have to service me..I am very unhappy with this treatment...

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linda Littleton
, US
Apr 18, 2022 3:30 pm EDT

What do you expect from an illiterate "brown"? I call her "brown" because there are no "Black" people on this planet. Same as there are no "White" people. Maybe she (it) was mad because the war-like, tribal-like, ape-like people did not get the reparations they wanted. My suggestion to you Edgar is to drop that "Truist" bank like you would a bad habit and get a better bank and people to serve you. I may sound a bit racist but..."I speak the truth's"! Truist Bank is weak, will not allow you to log in with a very secure VPN as they are insecure, slow as f**k with their drive-thru's and their staff all needs to be replaced. It was a real joke just to watch them migrate the servers upon their newly co-joined "Truist" name. I know...I saw the problems and I could have helped them but they hire sub-standard coders/Network Administrator's who suck!

ComplaintsBoard
R
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) cannot contact you in emergency

I just received a text telling me my account is on hold related to unauthorized activity. The phone # it came from is [protected] the link they gave me is

truistweblink.com/ What's up with this? 4/16/2022 @ 407pm

So now your message states it will unlikely gain attention?

HELP! that enough characters?

Desired outcome: reply to [protected] [protected]@gmail.comPlease contact me one way or another.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
1:44 pm EDT

Truist Bank (formerly BB&T Bank) Customer Service

Suntrust used only American customer service personnel. The "new" Truist is not! They barely speak English. I was on the phone for over 22 MINUTES which is a waste of my time. Make this a FORMAL complaint. Date and time was today 4/15/2022 at 1:15 PM. If you want more details call me...

John Shelley

[protected]

Desired outcome: American/or good english speaking foreigners. Been with Suntrust for over 25 years but reaching the point to change banks....................

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
M
12:21 am EDT

Truist Bank (formerly BB&T Bank) Truist Bank

4/15/2022

I do not want any and all of my personal information and transactions to be viewed online. Nothing paperless. Thank you.

Margaret Kiel

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
W
8:56 pm EDT

Truist Bank (formerly BB&T Bank) alerts to checking

I called today to find out why Alerts concerning a transfer of funds were sent to an old email address. The young ladies English was a bit iffy. She claimed there was no record of our old email, **@att.net when it should be **@hotmail.com, in your system. But have alerts from 4/3 and 4/4 from Truist about this transfer. They didn't go to the email on record. Luckily we haven't closed the email account, but will be shortly. If Truist sent us Alerts then obviously the email is in your system somewhere. I need it removed.

I tried to reply to one of the emails, the address that populates is [protected]@fs.marketing.truist.com

When i open the email the address the alerts came from is [protected]@message.truist.com

So, since you know what email account sent the alert you should be able to remove the old email address from your system.

I will also complain that being able to reach someone when you only have eastern time zone times is a pain. Your chat session is never up. This makes getting help a real challenge!

I also had a charge denied. Took a bit but finally was told the expiration date used was wrong. Funny, would have thought that deserved an alert but never got one.

I had better response and customer service when you were BB&T. Wish you'd go back. May look for a new bank if this kind of customer service continues.

Desired outcome: Fix your system so that my email address is correct. I've changed it where I can but you have it wrong some where.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linda Littleton
, US
Apr 18, 2022 3:33 pm EDT

use ATT.com I had the same problem with this "Muslim) broken English speaking so-called support person. We sold out all our telecom to the Eastern Indian's such as Pakistan etc. Most are students that work cheap as hell and could give a rat's [censored] of you or this country. Again, use Att.com to retrieve your email data. Good luck. I speak the truth's!

ComplaintsBoard
G
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Telephone help???

Why is no one answering the help lines anymore? On hold for 2 hours to resolve a business banking issue is totally UNSAT. Truist has messed up my PIN and my credit card limit. Nobody to talk to.

Why is no one answering the help lines anymore?

Desired outcome: Solve my problems stated ABOVE

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
G
1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Safe deposit box is lost

Truist shut down a BBT branch in Dunwoody, GA where our family had a safe deposit box for many years. That box has disappeared.

I asked the branch to let my sister in Atlanta retrieve the box, but she was not on the account, and they said that they could only add her if she and I were in the same room. So I went to Atlanta, but they had fired the employee, and they said they had no record of our conversation. They said they would have two people open the box, send it to Florida, and then I could get the contents.

I have pursued every phone number and every channel. No one at Truist returns calls. For a good time, call their special safe deposit number: [protected] x4. After 12 rings, a disembodied voice says, “Sorry, Safe Deposit Box is not available." No one calls back.

Two weeks ago, I sent a letter by Priority Mail to William H. Rogers Jr., Truist CEO. I detailed my extensive efforts to find the box in their system. No response. Today, I am enlisting Senator Cory Booker, and asking anyone in banking, law or any related field for advice.

I am astonished that it has come to this, but Truist must be an incredible mess to treat its customers this way.

Desired outcome: Return the contents of our family's safe deposit box

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
K
3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) House payment

My elderly mother in law has a house payment that she makes to truist every month. Recently she has not been able to make a payment and they said it was in charge off. She was sent no paperwork whatsoever and we have been trying to get truist to take care of this issue and they give an 84 year old the charge off number to call herself and she is confused as to why she cant make the payment. The number she has been making the payment to says it is a bankruptcy and recovery number but her home has never been in bankruptcy. We are confused as to why no one seems to have any paperwork and why we cant view the paperwork or even given a copy of the loan paperwork on her house. We know she is behind and all we want is a copy of the paperwork and how many payments we need to make to catch her up.

Desired outcome: Copy of her loan papers and agreement and to be able to catch her payments up and would be nice if truist home office would send someone to Florence alabama because i dont think they know how to do business.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Checking account help, hold times

Fraud “faster” payment detection representation so far been on hold for help reopening my account 2 hours, 11 minutes. Totally unacceptable! Went by the Advance branch while in hold, for help, and they also got out on hold at my 90 minute mark.

John Nelms [protected]. [protected]@aol.com

Desired outcome: Open my account again online

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
K
5:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Banking with Truist as a UK Company

We started our account with the Colonial Bank nerly 20 years ago. However some years back they were taken over by BB&T. This Bank was fine and we found them very helpful and efficient. But now they have been taken over by

Truist of 2300 East Colonial Dr, Orlando FL 32803 the service is terrible.

They do not answer any of our emails and are always busy on the phone. We did once speak to the branch manager a Tanya B Ault who apparently is vice president but she's too busy to help. No one in the branch reads any of our emails apart from a reply in one line, "come into the branch to sort this out".

Sort out what! Nothing has changed from our account. That's the last we've heard from them. We made it quite clear as we our based in the UK, we can't just come into the branch to sort things out. All we require is for them to operate exactly as BB&T did before! At the moment our money is locked into our account with no access.

Desired outcome: Sort this out!

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
12:47 pm EDT

Truist Bank (formerly BB&T Bank) Truist checking

Too many problems not enough space

Zelle transfers going missing for days at a time.

Locked out of online banking.

Customer service waiting times over 60 mins only to be disconnected after 30 on numerous occasions.

Final straw was teller and manager refusing to let my wife bank cash into my account telling her to go to post office and get check

Desired outcome: Close truist and bring back Bb&t

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

Expand Collapse all
Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Truist Bank (formerly BB&T Bank) contacts

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Truist Bank (formerly BB&T Bank)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Truist Bank (formerly BB&T Bank) Customer Service. Initial Truist Bank (formerly BB&T Bank) complaints should be directed to their team directly. You can find contact details for Truist Bank (formerly BB&T Bank) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Truist Bank (formerly BB&T Bank). Discuss the issues you have had with Truist Bank (formerly BB&T Bank) and work with their customer service team to find a resolution.