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1.7 285 Reviews

TruGreen Complaints Summary

53 Resolved
222 Unresolved
Our verdict: With TruGreen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TruGreen reviews & complaints 285

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9:50 am EDT
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TruGreen lawn service

On or around the 16th of July I had my lawn fertilized and sprayed for weeds, shortly after my lawn was turning brown. It was a week after my 1st call that someone supposedly came to look at it. However repeated calls to find out what was happening and being told I would get a return call. No one callied me back so I decided to cancel my service. Very poor customer service.

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10:31 am EDT

TruGreen complaint

Bob the service manager is keeping my reimbursement check. Called corporate and complaint departments, but they both keep saying I have to wait on bob to give me my money. I don't understand why corporate mailed bob my reimbursement check and now bob has to see me to drop it off. Why can't bob the service manager put it in my mailbox instead of having me have to take off work to get my money. He should have never gotten my check in the first place. Corporate has my address why didn't they send me my money?

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12:43 pm EDT
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TruGreen Treatment

Truegreen sprayed my lawn on July 14, 2017. The next day I noticed the yard looking brown. I watered as instructed but now more than half my lawn is dead. When I called they refused to let me speak with a manager. They said they will send out a service technician but not sure when. I called back several times and they said someone will come out tomorrow but they don't know who or what time someone will be here. I need my lawn repaired, my house is on the market and they ruined my curb appeal. I plan on suing then if I have to but would rather get this worked out.

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9:17 am EDT

TruGreen all products they sold me plus overcharges

I contacted True Green in February and told them I needed weed control and had several bare spots that I needed St. Augustine plugs for. I have about 3/4 acre of grass. I told them I was hosting a wedding August 15 th and needed my back yard looking nice. My back yard was about 15% weeds with several bare spots about 12 ft by 12 ft. The salesman told me I will also need fertilizer and suggested an insect spray because they also damage grass. I paid $1400 for a year of service. The first 3 treatments were only fertilizer with no weed control. They always had an excuse. After I called and asked about my grass plugs, insect control and about weed control they sent a guy out to spray again, but only more fertilizer. They also said a manager would call me within 3 days. No one called. The next 2 services were also just fertilizer with no weed control. I called again and they said they would send someone out. He came out and sprayed more fertilizer, no weeds. I called again and asked about my plugs and insect control. I was told a manager would call me. No one called. Next service, the same. Fertilizer only. I called to cancel service so I could get a responsible company to fix my yard and they said to wait and a manager would call me. No one called. I called a week later to cancel again and they said a manager would call. Instead a salesman called. When I asked about my plugs, weed control and insect spray that I purchased 3 months ago, he said I first needed to aerate my yard so the plugs would spread easier and the insect spray would be more effective in the soil. So I believed him since I was running out of time to get my yard ready and paid another $400 for aeriation. Then he suggested shrub spray and mosquito spray and wanted a year payment because it was cheaper. I told him I would purchase a one time spray for both until I got my insect spray, weed control and plugs. Aeriation was done a few days later. Then insect spray. 3 weeks later, no plugs or weed control. I called and they said a manager would call me. No one called. Then they sprayed for mosquitos and shrubs on the next service but no weeds. I called again and was told a manager would call me. No one called. I finally got the first weed spray in June. By then my weeds went from 15% to 45% in the back yard. Most of the bare spots were filling up with weeds. I called to cancel my service and they did, apologized and said a manager would call. No one called. 10 days later they came out and sprayed for mosquitos and shrubs and charged my credit card. I called to tell them I had cancelled their service and wanted a refund and they said a manager would call me. No one called. I called again to make sure my service was cancelled so I could start repairing my yard. They said it wasn't but they would stop. When I asked for a refund I was told I could only get a refund for the products I didn't get. Plugs and the remaining weed control and fertilizer for the rest of the year I paid for. The aeriation was a waist. I only purchased it because I was told it was needed before plugs were installed. It didn't change a thing about my yard. Now I have 3 weeks to get my back yard ready to host a wedding. $2200 estimate to sod the yard. I called True Green to ask if I could talk to someone about why I don't get a full refund and was told no. I already used some products and was only entitled a refund on the products I didn't use.
So it appears I got scammed. I initially called to get plugs and weed control. They probably knew they wouldn't provide me with weed control or plugs so they talked into buying several other products stating that it will help my yard with the plugs and weeds. They knew that eventually I would cancel service and they could charge me for the products that I never needed but they wanted to sell. Their ad states that they have a program custom tailored to every customers needs. It's actually custom tailored to their needs. They won't let you talk to anyone about refunds. Once again, I got scammed

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6:09 pm EDT

TruGreen scotts was the best company before true green.

Scotts was the best company before True Green. Never had an issue. True Green on the other hand is the exact opposite. Worst service ever. Trees under nourished yard dying and I water 3 x a week. I think I am getting water sprayed instead of feed. I have almost nothing but weeds whereas I had the most beautiful yard through last summer even with the heat. I was paying over $4000/ year and get [censor] in return. NICE JOB True Grren. Faithful customer GONE!

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8:59 pm EDT

TruGreen horrible weed control

I put down new lawn 2 years ago, and have been use Trugreen all the time. At the beginning of this year, I reported weeds out of control several time, and Trugreen came out and did the treatment. However they killed not only the weeds but my St Augustine lawn. Their lawn guy even told me that St Augustine is kind of weed, and as I request weed control too many times, they will be killed as well.

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7:13 pm EDT
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TruGreen lawn

We put a new lawn in May 2016 and your company assured us that they can take care of it. They killed most of our Floratam. The rest is weeds and wild Bermuda. I have sent pictures to the service manager Mike Bianchi. My husband and I are extremely unhappy. We are in a small community and everyone gets lawn care from someone. This is embarrassing to say that TruGreen is the company we chose. We fill your company is responsible and should replace all areas that are bad. I tried to send an email with pictures to TruGreen.com but it will not go through. Like I said before I sent pictures to the service manager at [protected]@trugreenmail.com. I have not heard back from him either.
We would like a response back please
Michael and Donna Mort
27340 Preservation Street
Bonita Springs Florida 34135
[protected]

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9:45 am EDT

TruGreen contract renewal without authorisation and approval

Tru Green renew 'automatically' each year without contacting and confirming with you. This is a problem I encountered after signing up in 2016 for a full year service and paying up front, the service was automatically renewed in 2017 without notification or approval from me.

furthermore the service they provided in 2016 was awfull, I was told that weeds would be gone and bare patches on my lawn would be repaired. the lawn is still the same as it was before any treatment in 2016.

complete sham of a company - total disgrace.

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Tired of TruGreen Games
, US
May 31, 2018 1:57 pm EDT
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TruGreen billing is horrible. I paid a full year in advance, yet received monthly bills. I tried calling them to straighten it out and the "service person" said, we used up all your money early on and now you owe us. I did NOT renew my service in April yet continue to receive bills from them.
I'm starting to think that TruGreen corporate is lying to their bankers and investors by knowingly falsifying the amount of receivables through fantom billing.

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11:44 am EDT
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TruGreen lawn spraying killing grass

I have continuously used TruGreen for years but have noticed that my grass is recently turning brown as if it is about to die. I water it after treatments as requested and have a lawn mowing service. and always pay my bill. Trugreen is not doing something right that is killing my grass. This is to advise that I will not be paying any further bills until my grass problem has been corrected. I will not pay for killing my grass!

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11:50 am EST

TruGreen service

Buyer Beware:
I don’t normally write reviews one way or another. I am the type of customer that understands “things happen”. I first was recommended to TruGreen back in the beginning of December 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered after the sod was installed that it came with chinch bugs. I called TruGreen when I came home from work one night at about 7pm. The customer service agent or salesman sold me the service right over the phone with some BASIC guarantees. #1… They always call 24 hours in advance to make sure we are aware they are coming because I have a newborn and was concerned with the chemicals being sprayed without my knowledge. #2 they would fix my lawn…..make it green again! #3 if I was ever unsatisfied I could call back in between services and request a respray. I agreed to the verbal contract (as we were on a recorded phone line) and was told someone would be in touch with me within the next 5 days to set up a service. You can imagine my surprise when I arrived home 3 days later with Trugreen flags on my front yard indicating that someone was there and sprayed. What happened to calling 24 hours in advance to let me know they were coming out? I was aggravated because this is not what I was sold, but I never complained which is my fault. Two weeks later my wife calls me at work to tell me that Trugreen showed up with no notice and is now aerating my yard. Again, I was not called beforehand. Once again all I want is a GREEN YARD, so I again don’t complain. On the receipt that was left on the door it stated how to water the lawn and mow it. I showed this to my landscaper and he assured me that this is exactly how he mows; again he is the man who recommended me to Trugreen. I double checked my sprinkler system so that I was completely satisfied that my sprinkler was not over watering ( took the tuna can trick that they recommended). On the receipt, it was sated that I should see all weeds die and turn yellow within 3- 7 weeks. 9 weeks later I have the same awful looking lawn that I started with. I have already paid TruGreen approx. $250 by then. So if they come out every 2 months and you are not supposed to see improvements until 7 weeks, how are you supposed to call for a retreat? I mean Trugreen is supposed to be the “experts”. Last week was the final straw. I came home from work on 1/30/17 and found a door tag from TruGreen. It was a door hanger to try and drum up some business. On it was a note from the “Area Manager” Steve who stated that my lawn was overgrowing with weeds and to please call him so we could discuss what his company could do for me. I called him and played dumb. I asked him if my lawn looked that bad. He stated that he would have never left a note if it didn’t. He then told me the same thing the original guy who sold me the plan did from the beginning with 24 hour call before arrival, ect…. After he was done with the sales pitch I told him that my yard was getting treated but never told him it was from his company, TruGreen. He told me that I should call up and FIRE the company that I am with because they are clearly not doing their job and taking my money. When I finally told him that it was TruGreen he couldn’t back track fast enough. He then stated he was so sorry for the service that I had been given. He told me to call him from now on and to not call corporate as he wanted to make sure that the ball didn’t get dropped. We ended the phone call with him putting in a customer concern ticket and he said that someone would be in contact with me about my issues. Once again imagine my surprise when my wife called me the next day to tell me that TruGreen was spraying my lawn again without calling 24 hours before like they supposedly do. I called the corporate headquarters the next day and spoke with Carl Crawford (sorry if I misspelled) and stated my whole issue. I told him that I didn’t have any faith in the company anymore and my lawn still looks just as bad as it did from day one. I told him I feel that Trugreen should give my money back as they are not providing the service that was explained to me on a recorded line. Again I told him either give me my money back or make my lawn green which I no longer have faith that this company can do. He told me that he wanted to save me as a customer and that someone from the branch level(possibly the GM) would be contacting me no later than 3 business days which was Friday 2/3/17 being the last day. Well, today is Monday 2/6/17 and still haven’t heard anything! This is truly AWFUL CUSTOMER SERVICE! I just want what I PAID FOR! Obviously after 3 times out and still not getting it right, this company never will. When I called to talk with someone I was told that they only can sell you a new service after hours but all complaints and issues with your account can only be discussed between Monday thru Friday 9-5pm. WOW! GREAT BUSINESS MODEL! I will be looking for a smaller company that actually values my business. I also have been told that because of my experience my landscaper will not be recommending TruGreen anymore because of the POOR SERVICE! As I stated at the beginning I never write reviews but in this case I don’t want anyone else to go through what I have. To top it all off I should have done the research from the beginning, their reviews are awful and I’m sure they don’t even tell the full story! I will be posting this review on EVERY REVIEW WEBSITE that there is and will be contacting the local news. I don’t want anyone else to be SCAMMED like I was!

Josh (Tequesta, Florida)

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5:35 am EST
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TruGreen fraudulent charging/incomplete applications/rude staff

I never consented to resuming the service, two weeks later I was contacted to set up scheduling - 38.00 monthly for 7-9 month. Payment for the August application was promptly paid on the same day. But, after that, an additional double charge appeared(when were that services actually rendered?) I was informed that manner of payment was not the norm . This was in spite of the fact the schedule was already set. I previously received communication verifying the same (however, discarded it in the interim) but, according to a manager, it could not be located in the records. Staffers become very rude and condescending when charges are questioned.
There is a 78.00 charge that I do not owe. Help!

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3:06 pm EST

TruGreen lawn service and lack of customer service

Customer number: [protected]

I have been trying to resolve this issue since August and have gotten the run around from the local office. I have just called today to revisit my issues only to find out that the local office is falsifying information they are putting in notes. They claimed to have called 3 times trying to reach me and I confirmed on my phone that no such calls were received even after Trugreen claimed they also left messages.

My original issue concerns the treatment provided for my lawn which did not stop the lawn from turning brown, creating bare patches, and also continuous weeds. I brought this to the attention of the local office and they claim someone came out to inspect and offered solutions, however those solutions were not entered into any notes within the Trugreen system, and they must have blown away after they were allegedly placed on my front door. I was then talking with the service manager who explained that he could not identify the issue, or the recommendations initially left.

Looking to simply identify what could be done and who will be my lawn provider this upcoming season.

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6:06 am EDT

TruGreen lawn maint

Anyone had trouble with tru green, we have had them almost 2 years( we have alot of health issues, My husband is a disabled marine who has had 2 strokes, i have a fracture in my back) we pay this company to get rid of weeds because we can't When calling corp and asking for a supervisor i received a call from tech calling me a liar about spraying ( we had weeds waist high) I called again got an email stating it had been done, called third and final time talked to a person who defensed the tech, i asked someone come take a look He basically told me he would send same tech SO I CANCELLED its bad to exploit older people But one who deafened our country, and who can't help themselves, REALLY BAD COMPANY heres a response from a former employee, As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure people to pre pay then never show up to service the lawns.We was told we have there money they can wait.

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12:00 am EDT
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TruGreen lawn care service

I called TruGreen on May 28, 2015 and subscribed one-year service. I also paid one-year expense in advance during the call. On the call, I emphasized that I only want to try the service for one year as this is the first time that I used the service. Customer service officer is so eager to finalize the contract with me and never told me that one-year contract would automatically be renewed and the so called “one-year” is not a calendar year. Since last June, the serviceman from TruGreen started to come to my house to do the service. My in-law met the guy once and she told me that guy only worked for 5 minutes on my lawn. My lawn looked so bad now and I have to plant a new lawn. To make things worse, I started to get bill from TruGreen this March. It turned out that “one-year” service is from last June to this Mar (excluding winter), and the one-year contract is automatically renewed without my agreement. I do feel that this company is taking advantage of me and cheating me by not disclosing important information in the very beginning. Let alone the lousy service it provided. This is really not tolerable.

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10:22 am EDT
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TruGreen killed my sod after each spray

My lawn was newly installed in June before I availed of trugreen for a year of service, paid in advance. After each spray I would call them a few days later as brown/dead spots are appearing each time they spray. There are a lot of weeds that seems to be healthier than my sod.
Finally, they sent someone out in Dec to take pictures and survey the damaged lawn and promised they will repair after the winter as there are no plugs available. They sent someone end of March with only half the plugs to repair. I called several times and was promised the manager will call me back in 24-48 hrs but no calls came. Today, I made the call again and spoke with RICHARD( who was suppose to be the manager). As I was explaining what happened to my lawn, he raised his tone at me saying " THERE WILL BE NO MORE PLUGS COMING, AND IF I WANT, I WILL PAY ADDITIONAL $100". As I was telling him that they're the ones who damaged my lawn and was promised they would repair it, HE HANG UP ON ME!
This is how I ended up after trusting them, paying in advance for their services. They did not keep up with their promise. Should have listened to my neighbors...😩😩

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9:18 am EDT
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TruGreen lawn care

It has been a nightmare dealing with all levels of TruGreen Personnel. I signed up for lawn service with them. Month after month I called to let them know no changes were happening with my lawn. At first they asked me to wait a few months for me to see the results. After 4-5 months, I finally decided to meet with the service technician in person to complain. It turns out they were only servicing part of my lawn (why? I don't know. It is a continuous lawn but for some reason they decided to stop at a certain point). When I called to complain again, and after being transferred time and time again to different levels of management, they said they would refund me the last payment and try to work something out with my lawn. I never received the refund and never heard from them again. I have continued calling only to be transferred from manager to manager with no results. Finally, my last call to them was for them to inform me that they couldn't do anything about it. A nightmare. Basically, I am out of close to $880 and with a lawn that looks the worse it has ever been. Careful with this company!

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1:53 pm EST

TruGreen door to door sales

I live in a deed restricted community where door to door sales is not permitted by law. When they came to my door and I told them by brother in law was in the business and I was not interested. He would not take no for an answer. When I told him please do not make me become an ### hole and I did not want his service and reminded him the community has a no door to door law he told me, "would you rather I be on well fair " and I replied I did not care what he did he was violating the law. He then told me he could buy and sell me. Tomorrow I will be at the St Johns County Clerk of the Court to file the necessary paperwork to ask the court to enjoin then from coming into my Community to do any business at all and if I can not get that to fine them for door to door sales.

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4:17 pm EDT

TruGreen lawn service august, 2015

I signed up for a year of service from Trugreen Chemlawn in Las Vegas, NV. They promised me I would have a lush green lawn. A year later I still had brown grass and bare spots in my lawn. I even put down new sod in one area. Then my contract expired and they showed up one day and sprayed my lawn. A couple of days later a big area in my yard turned brown and crispy - too much fertilizer- and I didn't even want the service any longer. I received a bill for $45.00 so I emailed them and complained. No response. I emailed again - no response. I do not recommend this company for lawn service in Las Vegas, NV. They just don't know how to deal with the hot summers here. I'm done with them forever. A response would have been appreciated. Bad customer service. Here are 2 pictures of my lawn after the service they did a few days ago.

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12:37 pm EDT
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TruGreen service

They killed my grass with one application (see pictures). On Monday, I had lush, green grass. On Tuesday Trugreen treated my lawn and by Wednesday morning this is what I'm left with. I called customer no service three times and they were supposed to send out the service manager; he never called me or came to look at the lawn. They just don't care. Oh, they did offer to 'reservice the lawn'...my question, why would I want you to retreat the grass you destroyed the first time?" Then they offered me a discount on the application - seriously? They need to replace the lawn that their technician killed.

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7:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TruGreen not following agreement, show up without calling first, and charge us for the work they didn't do.

They said that they applied the final treatment for our lawn without calling us, and my wife said she didn't saw them coming on that day. when I went out to check if they did any work, I didn't see anything being done on our lawn. now they threathen us to pay or elsethey will sent the amount due to collection.

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Name guy
, US
Sep 02, 2015 1:09 pm EDT

Either the TruGreen computer systems are crap, and/or their people are twits.
We asked that they come out and apply weed control and fertilizer on SPECIFIC areas of our yard and NOT, repeat NOT, on other areas. We were VERY clear as to which areas were involved. On numerous occasions they came out and applied their product on the WRONG AREAS. How bright do you have to be ? This is not a difficult concept.
On other instance, the service guy drove his aerating machine over a garden hose that had been left out. Should it have been put away ? Absolutely. But anybody with eyes in their head would have seen it lying there, and could have moved it aside.
We have also tried to have them NOT come out to spray for weeds on numerous occasions, and have asked that their computer system be marked DO NOT COME OUT AGAIN UNTIL THE CUSTOMER CALLS. Sure enough, a few weeks later they call to say that they'll be out again in a couple of days. We go over the process again, telling them not to come out, BUT THEY DO IT ANYWAY. Of course they're all to happy to charge my Mastercard for the service call too.
Here's my recommendation for lawn care companies :
ANYBODY BUT TRUGREEN

W
W
Was a loyal customer
, CA
Jun 11, 2015 2:45 pm EDT

Really dislike the fact that they renew 'automatically' each year without contacting and confirming with you. It is also quite interesting that they renew at the 'full' price as opposed to the packaged plan which you used before. I came home in April to find the TruGreen sign on my lawn and an invoice in my mailbox -- I had no idea they were coming. When I called and outlined my concerns, the girl that I got was very rude. Said she could only do 'what the computer would let her'. So, I cancelled their service. Even with their service, I still found that the weeds weren't entirely managed -- still had certain areas of thistle and dandelions even with their service.

P
P
Pissed Off to No End
Tuscaloosa, US
May 25, 2014 2:26 pm EDT

They over fertilized. Were non responsive to my concerns. Were supposed to come out and discuss. Never did.

TruGreen Customer Reviews Overview

TruGreen is a leading provider of lawn care services in the United States. The company has received numerous positive reviews from satisfied customers. TruGreen's lawn care experts are highly trained and knowledgeable, and they use the latest technology and techniques to ensure that customers' lawns are healthy and beautiful.

Customers have praised TruGreen for its excellent customer service, professionalism, and attention to detail. The company's lawn care experts are friendly and courteous, and they take the time to explain the services they are providing and answer any questions customers may have.

TruGreen's lawn care services are also highly effective. Customers have reported significant improvements in the health and appearance of their lawns after using TruGreen's services. The company uses a variety of treatments and techniques to address common lawn problems such as weeds, pests, and diseases.

In addition to its lawn care services, TruGreen also offers tree and shrub care services. Customers have praised the company for its expertise in this area, as well as its ability to identify and address issues with trees and shrubs.

Overall, TruGreen has received overwhelmingly positive reviews from customers. The company's commitment to customer service, professionalism, and effective lawn care services has earned it a reputation as one of the top lawn care providers in the United States.

TruGreen In-depth Review

Overview: TruGreen is a leading provider of lawn care and maintenance services in the industry. With a rich company history and background, TruGreen has established itself as a trusted name in the field.

Service Offerings: TruGreen offers a comprehensive range of services to cater to all lawn care needs. From basic lawn care and maintenance programs to specialized services like tree and shrub care and pest control, TruGreen has a solution for every customer.

Pricing and Packages: TruGreen provides transparent pricing structures, ensuring customers know exactly what they are paying for. With different packages and plans available, customers can choose the one that best fits their needs and budget, without any hidden fees.

Customer Experience: TruGreen prioritizes customer satisfaction by offering easy appointment scheduling and availability. Their customer service team is known for their responsiveness and professionalism, ensuring a smooth and hassle-free experience for customers.

Quality of Work: TruGreen's lawn care and maintenance services are of the highest quality. Their treatments are effective, delivering impressive results. TruGreen also takes pride in using environmentally friendly practices and products, ensuring the health and sustainability of lawns.

Expertise and Certifications: TruGreen's technicians are highly qualified and certified in their field. The company invests in ongoing training and education programs for its employees, ensuring they stay up-to-date with the latest lawn care techniques and solutions.

Customer Reviews and Testimonials: TruGreen has received positive feedback from numerous satisfied customers. With an overall high rating, customers appreciate the quality of service and professionalism provided by TruGreen. Common themes include the effectiveness of treatments and the expertise of the technicians.

Environmental Responsibility: TruGreen is committed to environmentally responsible practices. They use organic and eco-friendly products, and actively work towards conserving water and reducing waste, ensuring a greener and healthier environment.

Warranty and Guarantee: TruGreen offers warranties and guarantees to provide peace of mind to customers. The coverage and duration of the warranty are clearly outlined, and the process for filing a claim or requesting a refund is straightforward.

Online Resources and Education: TruGreen provides valuable educational resources and tips on their website. Customers can access blog articles, videos, and guides related to lawn care and maintenance, enhancing their knowledge and understanding of the subject.

Comparison to Competitors: TruGreen stands out from its competitors with its comprehensive services, transparent pricing, and exceptional customer experience. While every company has its strengths and weaknesses, TruGreen consistently delivers high-quality service and customer satisfaction.

Overall Recommendation: TruGreen is highly recommended for those seeking top-notch lawn care and maintenance services. With their expertise, commitment to the environment, and positive customer reviews, TruGreen is a reliable choice for all lawn care needs.

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Phone numbers

+1 (800) 464-0171 +1 (800) 458-4186 More phone numbers

Website

www.trugreen.com

Most discussed TruGreen complaints

do not keep promises!
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Use this comments board to leave complaints and reviews about TruGreen. Discuss the issues you have had with TruGreen and work with their customer service team to find a resolution.