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1.7 285 Reviews

TruGreen Complaints Summary

53 Resolved
222 Unresolved
Our verdict: With TruGreen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TruGreen reviews & complaints 285

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8:42 am EST

TruGreen Weed control

Why nobody is treating the weeds over the mulch on the front and the back yard? No one said it's not included! I'm so unsatisfied and the problem I feel I'm stuck bc I paid the whole season upfront. But they tricked me by not saying that part!

Desired outcome: Treat the weed over the mulch

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4:25 pm EDT

TruGreen Trumaintenance lawn plan

I am new customer, TruGreen had two times services for my lawn, they damage my lawn, and it get worse and worse, I asked manager come to talk to me face to face to say what we can do for the lawn, but never get any chance to talk to manager, and called so many times, just being told wait for somebody to call you, looks like we are not able resolve the problem.
My acct # is [protected]

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3:32 pm EDT

TruGreen Flea/tick removal

On Thursday (7/22/2021) a TruGreen rep came out to spray the lawn. I observed him going over to the neighbor's yard and start the treatment. At this point, I started recording on my phone. I then went outside and interrupted him and asked if he was going to spray my yard as well. He asked what my address was, I told him, and he was visibly upset. He asked me to verify my address, I did, and I asked him how many times he had sprayed the other yard and not mine. He replied, "Uhh, a lot. Every time." At that point I called customer service. The rep asked me to ask the one outside what his name was while he was on the phone. I did, and he said that he was the one who had been dispatched to my residence every time. He said he completely understood my issue and agreed that I needed to be refunded for the service I had already paid for this season. At the end of the conversation, I asked for a verification email, in which he sent this:

FLTK TTR 5685/115374/9964 cust called to say that he talked specialist Blake c was treating wrong yard, admitted last 2 services before today he was treating neighbor's yard instead of cust. Cust has him on camera admitting this Blake is doing correct lawn today but refund is required for 1st & and services this year 1st service is $64.17 and second service is $128.34 total refund is $192.51

Guy Sole - Customer Service Representative

It is now 8/11/21 and I have yet to receive a refund. I have tried to contact via the chat system and email with no luck. Due to my job, I do not have the time to keep trying to contact them over and over to ask them to do what they said they would do.

Desired outcome: The refund that I was promised or credit my account for that amount, or spray my yard 2 times for free to make up for it

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4:01 pm EDT

TruGreen Tree service

I scheduled an appointment 2 weeks out. I have a separate account for odd jobs I have done for the house. Account was empty! Service was scheduled for 2weeks out ! When speaking to customer service guy that was discussed, I was not adding money to this account for another weeks when appointment was scheduled.
The next day as I was coming home & passed them by as I was pulling in on my street. He left a service ticket so I called to confirm original appointment & when account was going to be drafted. Was informed account would not be drafted & would be getting a bill at that point I was to call & have account drafted.
Next day was called to confirm an appointment & that I was paid up!
Long story short, i had been put on auto pay when agreeing to the service, foolishly thought I was agreeing to service date & form of payment.
Now have an NSF fee & canceled service. They were not going to refund the NSF fee & continued to try scheduling next appointment.
No option but to cancel since original request would not be corrected. Now have to keep gate locked & look to be sure account is not drafted again since they do not seem to honor appointment dates or draft dates.

Desired outcome: Refund NSF fee & honor scheduling dates..

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8:46 pm EDT
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TruGreen email : plabunny81@aol.com

I have noticed after having two dogs recently die after eating grass and laying in the grass in my own yard after Tru green sprayed my yard, I did wait 3 to 4 days to let them in our grass after being sprayed. The first one died of kidney failure after laying in my own yard! She foamed at the mouth and couldn't walk all of the sudden! I got another dog thinking it was not the Tru-green spray that killed her . And then my second dog the same breed and she got cancer after being in my grass also and died with a respiratory problem and cancer! What are they using? They told me I would be fine with my second dog because they were using lighter chemicals! They lied! I've been heart broken losing both of my dogs because of them! I have canceled everything from them! They keep calling me to try to get me back! No way Tru -Green!

Desired outcome: $$$ my loss of my dogs and my mind.

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3:34 pm EDT
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TruGreen Aeration seeding

1. Todays is 8/7/20021 and it's too early to overseeding in South jersey. Temperature for the next 2 weeks over 90 degrees.2. Nobody for TruGreen official number called me about service today.3. Two guys showed up at 7:30 in the morning and started aeration. I did not here them at first, because I was sleeping. at 8:30 I woke up and heard machines outside. I came outside asking what they are doing here and I did get any official call. I have 240 sprinkler heads which I never had a chance to mark. They were running over my sprinkler system for an hour and eventually damaged it. Did not even bother to ring a bell and ask about it.
One of the guys told me that he called me day before. I checked my phone and he he called at 2:29 PM from his personal phone and expected everything to be done. It takes a day to mark my sprinkler heads. When I saw them I sent them back and they did even finished what they stated.
Now I have damaged sprinkler system and bad looking lawn.

Desired outcome: repair damaged sprinkler and remove charge for incomplete service

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8:28 am EDT

TruGreen Summer lawn care

Paid in advance for service. They haven't come out since May. Received two applications! I Leave message no one returns calls!

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1:20 pm EDT

TruGreen Needed Lawn Care Services

I called True Green on 8/5/21, spoke to a gentleman concerning someone to come out and look at our yard. The beginning of the conversation didn't start off right, he called himself educating me but was actually making me feel like we should have known how to take care of the Lawn, obviously didn't fully listen to what I was saying intially because he changed his tone after he listened to what I actually was saying. I had alot questions to make sure I understood what he was saying, so I could explain it to my husband. Apparently I was asking too many questions because he stated we are not getting anywhere. I felt that was rude and very unprofessional. I asked for his name, he would not give it to me, that is truly a red flag. I informed him because of his unprofessionalism, he just lost a potential customer. I was not able to get his name but I remember him stating he was in the NC Call Center/Office and the contact number I called was [protected] at 11:50am.

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4:20 pm EDT

TruGreen Price they quote is not TRUE!!

I would never recommend Trureen to anyone. There are many reputable lawn companies out there that don't misquote, mislead and intentionally charge extra every year. I was warned about this from two neighbors and exactly what they told me would happen did!

When you sign up with them they quote you and annual fee. They encourage you to prepay it which I did. One month before my annual renewal I saw a significant charge on my credit card from Trugreen. I assumed it was a mistake so I called. I called the local office and the main corproate number for them and both customer service representatives used the exact same language with me which was a scripted response to people calling with this complaint.

Basically they say that even though the quote was annual it is NOT annual. It is for X amount of services and apparently we got an extra service! One month before my annual renewal so i have ot pay for that. They said things such as you were told this and this is the norm for us. No to both of these! I was working with the salesman to get an ANNUAL quote to compare to other companies. I still have my notes. Not once was it even implied that there is a chance this isn't an annual payment!

So I say but wait, how did you get approval for this outside of my annual service? They don't need it. Where is teh email or letter saying that I recieved an additional charge this year? Where is the BILL showing i recieeved one? Firm answer to all of these is they dont' need approval!
How can this company be allowed to do this? Nothing in writing so they hope we don't catch it on our card!

This company is a scam. They lure you in and then sneak in charges. DO NOT DO BUSINESS WITH THEM.
BTW I got no refund for the additional charge outside of my annual fee. They said it was already rendered and the credit card paid them.
DO NOT GIVE THEM YOUR CREDIT CARD #!

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11:47 pm EDT

TruGreen TruGreen Tree and Shrub Service!!

I would like to file an official complaint about the tree and shrub service that I really didn't want, but was offered a huge discount, so I said okay, I'll try it! The offer was for fertilization of my trees and shrubs! This was in April! A young technician came out and must have sprayed EVERY WHERE, indiscriminately, because in July I had a HUGE overgrowth of everything! I have pictures to prove it! The manager who came later to investigate (AFTER THE OVERGROWTH HAD BEEN REMOVED) concluded that everything was fine! He would not LISTEN to my explanation of what happened and didn't look at the pictures of the overgrowth that had been removed! I AM 81YEARS OLD AND I DON'T THINK HE TOOK ME SERIOUSLY! I would appreciate a thorough investigation of what really happened!

Desired outcome: Just the satisfaction of him knowing I was right and that he ASSUMED he knew the circumstances when actually he didn’t!!

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8:08 pm EDT

TruGreen Unauthorized service

The worst company ever. Called to have a specific area of my back lot sprayed with a herbicide. My first call to them was put on hold for 20 minutes and they never came back so I hung up. They called the next day and left a voice mail-I never responded. Third call from them I answered and requested a specific service of killing vegetation in my back lot where I had some trees cut down. I live in Gettysburg, PA.
They said the cost would be $99 and they charged my credit card. Got a text the next week that they would be out on Tuesday. Text them the same day and then again on Tuesday that I would not be available until after noon. Tuesday got a text that they would be at my house at 7:25AM. Again I text them and then decided to call them too. Got a voicemail that the office opens at 8AM. So how do I tell the technician (York, PA) who is going to show up at 7:25AM not to come until after noon? Oops, forgot to tell you we had a house fire so nobody would be there plus I had an 8AM doctors appt 14 miles away. After my doctors appt I stopped at the house (again-had a house fire on 5/17/2021) and found they did not spray the requested area but the technician in his ultimate wisdom decided I needed a lawn service which I never requested. So he sprayed my lawn instead. I wasn't even sure what or where he sprayed. Called Tru Green and got North Carolina. Told customer service rep that no one responded to my 2 texts and phone message and technican did not spray the area I requested and he (without authorization) decided to spray my lawn instead. Told them I am not paying for a service I did not request and will dispute the charge with my credit card company. Oh, and I also cancelled my request. Now waiting to hear about my refund. DO NOT USE THIS COMPANY!

Desired outcome: Complete refund

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7:40 am EDT
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TruGreen Lawn care

For those that use Trugreen beware. This is what my entire lawn looks like after they fertilized. I called to complain and they sent a technician out. His response, my manager said to keep watering and it will eventual go away. To avoid going to jail, I just kicked them off my property and cancelled their service. Of course they called and tried to offer all kinds of discounts. Why would I want a discount with service like this? Unbelievable. Several in my neighborhood have the same problem with them, all cancelling service. Needless to say, Trugreen sucks.

Desired outcome: Bellevue NE

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9:31 pm EDT

TruGreen your drivers

Proceeded to turn on red while i was driving straight and almost turned into us, proceeded to flip us off and act like it was our fault even though he almost hit us turning on a red light when ours was green.
usdot number 342305

Desired outcome: confrontation

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1:28 am EDT
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TruGreen Lawn service

I prepaid for over $1000 in prepaid service for two properties. I have not received a lawn application since april 20, 2021. I have been calling since mid june. Each side I hear the same sorry excuse…we will call you back…my manager is in a meeting…we have scheduled your treatment…all lies. What is the problem? My lawn looks horrible. I should put the sign "serviced by tru green" on my front lawn. I guarantee won't anybody be calling them. I want the promised service or my money returned now. I will never recommend prepaid service again.
Gloria bennett
7716 37th ave s
Seattle, wa 98118

Desired outcome: Perform the service NOW or give me my money back.

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10:13 pm EDT
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TruGreen I have full lawn service program

My lawn looks absolutely terrible and is filled with crabgrass. I constantly call the hotline for service and I eventually get scheduled for a service then they NEVER show up and sometimes I'll get a cancel call. Last week I was canceled 6 days in a row they never showed up. Check my file so you can see the how many times I've called and how many cancellations why ? I have pictures which I posted on Yelp today showing my weeded lawn…… I want these weeds addressed immediately as I have a Wedding Party on July 30 in my backyard which looks like crap now. Can you help here ? Jeffry Obeirne grouse lane Huntington ny 11743

Desired outcome: Show up for once and kill the crabgrass and feed the grass so it looks nice for wedding

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Gloria Bennett
Seattle, Washington, US
Jul 15, 2021 1:18 am EDT
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I am having the same problem in Seattle, WA!

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6:28 pm EDT
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TruGreen Refund

I pre-paid my TruGreen over $500 on 4/29/21 and on the 2nd visit they burned my backyard lawn, after speaking to a supposed District Manager who commented that it sounded as though I had a fungus and they would fix it. I said "absolutely not" I was done with TruGreen and he commented "ok" and hung up on me.
I want a refund of my balance which is:
Original Total $513.25(4/29/21) - Grub Treatment $31.75, Visit $52.42, Visit $52.42 = Remaining Total $376.66
I have sent them 3 e-mails now to no avail.

Desired outcome: Refund of the remining amount

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Mr. Helpful
Los Angeles, US
Jun 30, 2021 6:35 pm EDT

With respect, have you read the details in your contract? Does it allow for a partial refund?

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Author of the review
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Gregg Kidd
Frackville, Pennsylvania, US
Jun 30, 2021 6:49 pm EDT
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From what I can see it does.

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1:31 pm EDT

TruGreen Lawn Care

Destroyed my lawn. My lawn looked like carpet and TruGreen came out on Monday June 21, 2021 and sprayed chemicals on the front which turned my lawn brown. Last month they sprayed chemicals in the back which made my lawn turn brown in the back but the front stayed green.

I've called and left several messages with customer service and was advised I would have this matter addressed within 24-48 hours. It's been 4 days and no one will respond to my continued calls!

I'm out of money and my lawn is a mess! I work very hard to have a beautiful lawn and thus company has ruined all of my hard work

I will be filing a complaint against this company in small claims court due to their lack of follow through and destroying of my lawn

Desired outcome: New sod put down refund if my money damages from pain and suffering due to their lack of tespobse

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12:45 pm EDT

TruGreen lawn care

TruGreen lawn care told me that they would come back and complete a job that I paid for and are refusing to now because I am no longer a customer. I am no longer a customer because of the terrible job they have been doing. I paid for the service they should be completing and they are not. This is a terrible company, their customer service is terrible(if you can get a hold of anyone) and my lawn is now yellow and full of crab grass. I wish I would have read other reviews before signing up for their service and paying for 6 treatments on my lawn.

Desired outcome: to complete the job

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4:30 pm EDT
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TruGreen Unethical and deceptive behavior

Client #[protected]
Called on 04/14/2021 and spoke to a male representative and told him exactly what we needed - Flea and Tick control, aeration with treatment to bald and brown spots. They managed to talk me into buying a $900 package! TruComplete Lawn Plan and Mosquito Defense + TruShield.

My puppy has been INFESTED with ticks over the last few weeks (over 20 pulled off of her within the last three days). When we inquired about it, they told us that flea and tick was NOT provided as part of our package but that mosquito services was. Well than we also have another issue because the backyard is FULL of mosquitos and the main concern with the ticks was the main purpose of the call! With the mosquito defense, we were told that they only spray the trees for bugs — we have two tiny trees on our property - they are healthy and we dont need them sprayed!

The rep we spoke to did not care about getting the information right, he just wanted to sale. Complete misrepresentation of their services and terrible business ethics. We are extremely irate and feel completely misled, misguided and deceived by their immoral and unethical practices.

We would like a full refund and for the original problem to be taken care of.

Desired outcome: The problems addressed and our money back. Will NEVER use them again.

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11:03 am EDT
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TruGreen Initial service was not as ordered

Signed up w/ Trugreen on 5/21 for initial (dandelion) weed control service on a pay as you go basis. House is being sold and made it very plain that I'd not be in need of product for more than a month or two.

Received basic weed kill on 5/26 - and another service - grub control - which I had NOT requested.

I want the grub control refunded - it's not necessary and I did NOT request it.

Customer number is [protected]
Amount: 74.50

Serviced by Milwaukee branch - 5741

Desired outcome: Refund

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TruGreen Customer Reviews Overview

TruGreen is a leading provider of lawn care services in the United States. The company has received numerous positive reviews from satisfied customers. TruGreen's lawn care experts are highly trained and knowledgeable, and they use the latest technology and techniques to ensure that customers' lawns are healthy and beautiful.

Customers have praised TruGreen for its excellent customer service, professionalism, and attention to detail. The company's lawn care experts are friendly and courteous, and they take the time to explain the services they are providing and answer any questions customers may have.

TruGreen's lawn care services are also highly effective. Customers have reported significant improvements in the health and appearance of their lawns after using TruGreen's services. The company uses a variety of treatments and techniques to address common lawn problems such as weeds, pests, and diseases.

In addition to its lawn care services, TruGreen also offers tree and shrub care services. Customers have praised the company for its expertise in this area, as well as its ability to identify and address issues with trees and shrubs.

Overall, TruGreen has received overwhelmingly positive reviews from customers. The company's commitment to customer service, professionalism, and effective lawn care services has earned it a reputation as one of the top lawn care providers in the United States.

TruGreen In-depth Review

Overview: TruGreen is a leading provider of lawn care and maintenance services in the industry. With a rich company history and background, TruGreen has established itself as a trusted name in the field.

Service Offerings: TruGreen offers a comprehensive range of services to cater to all lawn care needs. From basic lawn care and maintenance programs to specialized services like tree and shrub care and pest control, TruGreen has a solution for every customer.

Pricing and Packages: TruGreen provides transparent pricing structures, ensuring customers know exactly what they are paying for. With different packages and plans available, customers can choose the one that best fits their needs and budget, without any hidden fees.

Customer Experience: TruGreen prioritizes customer satisfaction by offering easy appointment scheduling and availability. Their customer service team is known for their responsiveness and professionalism, ensuring a smooth and hassle-free experience for customers.

Quality of Work: TruGreen's lawn care and maintenance services are of the highest quality. Their treatments are effective, delivering impressive results. TruGreen also takes pride in using environmentally friendly practices and products, ensuring the health and sustainability of lawns.

Expertise and Certifications: TruGreen's technicians are highly qualified and certified in their field. The company invests in ongoing training and education programs for its employees, ensuring they stay up-to-date with the latest lawn care techniques and solutions.

Customer Reviews and Testimonials: TruGreen has received positive feedback from numerous satisfied customers. With an overall high rating, customers appreciate the quality of service and professionalism provided by TruGreen. Common themes include the effectiveness of treatments and the expertise of the technicians.

Environmental Responsibility: TruGreen is committed to environmentally responsible practices. They use organic and eco-friendly products, and actively work towards conserving water and reducing waste, ensuring a greener and healthier environment.

Warranty and Guarantee: TruGreen offers warranties and guarantees to provide peace of mind to customers. The coverage and duration of the warranty are clearly outlined, and the process for filing a claim or requesting a refund is straightforward.

Online Resources and Education: TruGreen provides valuable educational resources and tips on their website. Customers can access blog articles, videos, and guides related to lawn care and maintenance, enhancing their knowledge and understanding of the subject.

Comparison to Competitors: TruGreen stands out from its competitors with its comprehensive services, transparent pricing, and exceptional customer experience. While every company has its strengths and weaknesses, TruGreen consistently delivers high-quality service and customer satisfaction.

Overall Recommendation: TruGreen is highly recommended for those seeking top-notch lawn care and maintenance services. With their expertise, commitment to the environment, and positive customer reviews, TruGreen is a reliable choice for all lawn care needs.

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Phone numbers

+1 (800) 464-0171 +1 (800) 458-4186 More phone numbers

Website

www.trugreen.com

Most discussed TruGreen complaints

do not keep promises!
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