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1.7 285 Reviews

TruGreen Complaints Summary

53 Resolved
222 Unresolved
Our verdict: With TruGreen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TruGreen reviews & complaints 285

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2:59 pm EDT

TruGreen good product, terrible service

They worked wonders for my yard, i just said no when they would try to sell me additional products and features. The problem I had is that they burned up a few areas in my yard when putting down fertilizer. They sprayed to much in one area. This happened in July, so they came out acknowledged it was their fault and said that they would seed at the middle to end of August, so I waited until the first of Sept. and called and they said they would be out in the next day or two, they would never show up, so this happened 5 or 6 times over the next month. They finally seeded in the middle of October and the seed didn't have time to come in before an early frost. So I told them about it, they said they would come back in the spring and seed, so then they came out and put down the first treatment which kills weeds and won't allow seeds to germinate. So they said I would have to wait until the fall. At that point I cancelled because I pay them $75 a month to have a nice yard and for 7 months had to deal with dead spots from where they killed it. Again their product is great, it did wonders for my yard. I question all of the treatments, I think I would probably get the same results with 4 treatments compared to the 7 but it worked. I was with them for 3 years and it went from the worst yard in the neighborhood to the best but I won't be treated like they were treating me so I am trying another company now.

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2:20 pm EDT
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TruGreen Not even a Tru-Green customer

We are not even Tru-Green customers...our neighbors are. We came home one day to a blue dog. Now, I am sure that he was barking at the Tru-Green guy, but the dog was covered snout to tail in blue (we have pictures). When we called the company to complain and explain that the actual property line is about 15 feet from the chain link fence, they told us that it must have been a result of wind carrying the overspray. We spoke to multiple managers who assured us that the dog was not intentionally sprayed.
They can never seem to stop spraying where the grass ends. It is constantly all over the sidewalk. Our 16 month old son was playing on the sidewalk and got some of the chemical on a toy. He of course put it in his mouth as I made a mad dive to get it away from him.
We immeidately called Tru Green to try to determine what he had just ingested. After 45 minutes of being transferred, insulted, and put on hold by their service reps we were finally told it was "just fertilizer". I was begging, pleading, cursing and crying to get the information. They would not tell us what it was because we were not the customer. (Poison control could not advise us what to do without knowing the substance and compound) On the third call to Tru-Green we finally got someone that was willing to help. My son was fine, but I am convinced that a company that does not care about were they spray their chemicals, will not give away "proprietary" information in a potentially life altering situation and is just plain rude is not worth paying for.
We were promised a call back from the local manager and a corporate manager and by no surprise, have yet to receive one.
Besides that, the neighbors yard does not look that good. They have all sorts of weeds and dead spots.

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11:09 pm EDT
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TruGreen harrasment after cancelling service

After 1 year with maginal results I decided that did not want to renew my service with Trugreen. That started the telephone harrasment campaign. Starting last August I started getting 2-4 calls a week from Trugreen. After telling them to take me off of their call list the calls became more frequent. I currntly recieve weekly correspondence from the general manager Nick Makris to come back and "they miss my lawn" A Trugreen rep even knocked on my door on saturday for a lawn analysis (he got an earfull). PLEASE avoid this scam and the slime that runs the company, no one deserves the treatment that I have recieved..

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hardup
Chicago, US
Apr 05, 2011 8:16 pm EDT

I also received harrassing phone calls. Then they just came out and treated my lawn without permission. Now they sent me a bill and expect me to pay it. Before I do that I will notify the Better Buisness Bureau. What a scam! I did not renew my subscription and they said I didnt have a confirmation number. WHAT A SCAM!

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kevinmcl77
Boynton Beach, US
Mar 29, 2011 1:04 am EDT

I have had a simualar experience. I canceled then thats when my calls started. They offed free servive and a discount so I stayed as a costomer. My lawn never improved weeds got worse, I called to cancel again and a few day later the manager called to see why I cancled. I told them my story but they could not take a hint I ended up having to hang up on them. The very next day the service man called saying he he me sceduled for tomorrow. I told him you do all service you want but you will not be paid for anything anymore. So now I will wait for the another call tomarrow. They call at all hours of the day and night distubing my whole whole family waking my newborn. This company is a Joke, you are bdetter off going to Home Depot and doing it yourself

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LuluS.
Oxford, US
Aug 13, 2010 10:34 am EDT
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TruGreen continues to call me 2x a day. I ignore their calls.

They started calling me BEFORE my bill was due telling me my bill was due. I tried to log onto their website to pay my bill and it was so difficuylt to create an account so that I could PAY MY BILL, that I gave up and called to cancel the whole service. The rep on the phone couldn't believe I would cancel my lawn service over a website - and I toild her it was between that and the harrassing phone calls I get first thing in the morning, at night when I'm putting my kid to bed...I just didn't like the way the company operated and wasn't going to spend my money there. Period.

Now that my service is cancelled, they still call, after numerous requests to stop calling me. I'm ready to report them!

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9:29 am EDT
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TruGreen do not trust this company

Beware of doing business with this company. Do NOT trust them. I signed up with Trugreen on 8/18/09 and have had nothing but problems. On 9/11 they came and aerated and seeded my lawn, I was present for this and when they were done i was given 3 invoices. when read them, one was for 18lbs of fertilizer, cost $57.78 (this was never applied) When i called they said it was a mistake and that I will receive my next treatment for free. I also said that I would not be paying the invoice for fertilizer. The next time my lawn was treated 10/23 the new service tech put down weed control and fertilizer and told me that i should have the lawn aerated and seeded? they just did this 6 weeks ago? I called and they came out and aerated and seeded again. In december after I received a letter from my credit card company stating that trugreen told them the $57.78 disputed charge had been worked out and that I would pay it, I had had enough. I paid the bill and canceled trugreen just to be rid of them. Stupidly I was talked back into doing business by Rick Gilmore. I was promised the following, the first 2 treatments for free aeration and seeding in the fall for free, and after the first 2 applications Rick would come and see if I was satisfied. On 3/25/10 the first application for 20 lbs of fertilizer was applied and I received an invoice for no charge, so far so good. On 4/6/10 (12 days later) I received another invoice stating that another 20 lbs of fertilizer was applied at no charge. when I called Rick and asked what was going on he told me that additional fertilizer had not been put down and that this new invoivce was actually for the 3/26 application? I told him that this does not make any sense and he told me this was not brain surgery but lawn care. This statement did not answer my question. At this point I told him to cancel my service. I would rather give up the additional free application, aeration and seeding, then put up with this company

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2:55 pm EDT
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TruGreen unauthorized services

My husband and I had an agreement with Trugreen in 2009. At the end of the summer, we chose not to renew their services in favor of another company. Trugreen representatives called us several times over the winter months to convince us to renew services with them and each time we told them that we were cancelling their service. I repeat, WE EXPRESSED OUR DESIRE TO CANCEL THEIR SERVICE MULTIPLE TIMES. I cannot stress this part enough.

In the second week of march 2010, we arrived home from work to find a notice from Trugreen hanging from our door stating that they applied fertilizer and that we owed them $60. My husband called to tell them that we cancelled their services prior to this and that we do not owe them money for the unwanted fertilizer application. The representative claimed that we did not cancel their services and that we still owed them $60. My husband told this representative, once again, that we were cancelling their services and to not come back to our house. We ended up sending them the $60 for the unwanted lawn treatment, not because they deserved it, but because we didn't want to deal with the hassle of a bill being sent to collection. I'm sure this is what they were banking on.

On top of this, their service is subpar with poor timing of fertilization and substandard weed control, which is why we chose to cancel them in the first place.

It is now the first week of April, and we just received a call from guess who...Trugreen. After charging us for a service we did not want and basically calling us liars, they had the nerve to call us again. My husband called their corporate line and told them to take us off their phone list. I'm not sure if this will get them to stop calling us. I would never recommend the use of Trugreen to any of my friends or family. In fact I will tell them to avoid them.

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8:57 pm EST
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TruGreen trugreen killed my lawn

Trugreen does not honor their warranty. Trugreen has rude customer support. Trugreen has very bad products that do not work. Trugreen is a ripoff.

Do yourself a favor and review the other reviews of trugreen. These are bad people. My lawn actually turned yellow. It was like they were intentionally trying to kill my lawn. I don't know if the product was out of code or what was going on but I can tell you that nothing - nothing - nothing they did worked.

Weeds grew, grubs appeared and my grass turned yellow. They ignored their guarantee and were rude.

Now I am in collections with a yellow lawn. These are bad people. Trugreen sucks.

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Update by ernie capobianco
Nov 23, 2009 8:20 pm EST

Trugreen killed my lawn. I tried so hard to help them get it right. My lawn actually turned yellow. I have more weeds than ever before. The customer service is rude. They did not back their guaranty - 100% satisfaction. They refused to provide credit. They kept coming out and kept billing. I canceled but they came out again and billed me.

This is a bad company with a ton of complaints out there. I wish I read these complaints before I asked them for a "free" consultation.

I can't stress how bad these people are. Stay away. Your lawn will thank you.

Ernie Capobianco - Dallas TX

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Bryan DiFatta
Dundalk, US
Mar 17, 2011 6:49 am EDT
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If trugreen chemlawn spent more time in treating lawns instead spending more time in Court about personal Custody and Visitation cases, they just may get the job done...but that will never happen because they just do not know how to mine their own buisness at least here in the Baltimore area that is. I advise not to use this company, its a rip off just like the other thousands of complaints that have been posted against trugreen. Go to Home depot or Lowes and use only Scotts products that do the best job on your lawn, and its easy to apply not to mention it did it yourself..The grass is always greener on the other side when you do the job yourself...

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sigmadirk69
Derry, US
Mar 01, 2011 7:56 am EST
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Yea with a company that large there is always going to be problems but a lot of the time when it comes to the final end product, its usually the customer who never waters his lawn or cuts his grass too short that complains. A lotta folks go about canceling the wrong way and people expect miracles for 36 dollars an application on a 20, 000 square foot lawn. Too many unrealistic expections for the cheapest price. The best bet is to pre-pay, get the sales rep's personal cell phone and work straight through him one on one. mine took care of me great, no issues for 10 years. Goodluck everyone.

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djinflorida
Orlando, US
Feb 03, 2011 10:22 pm EST

I used Trugreen for almost ten years and finally cancelled last week because their service has deteriorated to the point that it is a waste of money. At least six of my neighbors are also former Trugreen customers. When I got up this morning, there was a message on my answering machine from a guy who said he was calling from the Corporate Customer Care Division. He left a number for me to call him back, and it wasn't even an 800 number. I hope he's not holding his breath!

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Brandy Brady
Collleyville, US
Oct 27, 2010 4:06 am EDT

TruGreen should be called no green rip off lawn care. Stay away. Read the reviews. These crooks must be shut down.

They destroyed my lawn. They don't care. They expect 75 percent of their customers to leave every year. They replace them with new victims.

Please post if you've been one of the trugreen victims. Bad bad people.

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Bryan DiFatta
Dundalk, US
Oct 14, 2010 8:20 pm EDT
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I can't even begin to tell you about how I feel about the Chemlawn here in Baltimore. They are total [censor]'s

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9:26 am EST
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TruGreen poor customer service

In my book customer service is everything. I was called by Tru Green and asked if I'd like a lime treatment on my yard for the winter. I said yes and also told him I was concerned about still having so many weeds in the yard after having their service for 2.5 years now. He told me they would do a service call "FREE OF CHARGE" and they'd wait until the end of Nov. to do the lime treatment since I just had a pre emergent treatment a few weeks prior. Two days later there is a bill on my front door saying they did a *** control and fertilizer. I called about that and Bonnie in the office who LOVES to hear herself talk and not even try to listen to the customer (constantly interrupting you) gives me the run around about how this was a lime treatment. and that i have weeds because of the rain we've gotten recently. I was told on the phone that this service call would be FREE OF CHARGE and then received a bill and got the run around by some crazy lady in the office who has NO FREAKING clue whats going on. I finally just hung up on her since I couldn't get a word in. called back later and got a very nice lady named Melissa and asked her to cancel my service. I work hard for my money and I don't mind paying for a service if it's a good service. Bad customer service will not be tolerated and I will not pay for that kind of service.

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6:12 pm EDT
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TruGreen deceptive selling practice

In June a door knocker sold me on TG service to take care of my Crabgrass and Clover. He told me they would take care of it. Having received no noticeable decrease in either ***, I canceled the service. Their guarantee said that they would refund the last bill if I was not happy.

I have received several phone calls from them and told them each time that I was not happy and would not be paying the final bill for treatment ($23.40). They told me that their guarantee was only if I had taken the service for 6 months. Each time I was called about the bill, they said that they would have a manager call me back. They never did. They are now threatening to send me to a collections agency.

I have had their people tell me that, in order to be effective, I would have had to have started the service in March or April when they would have put down a *** barrier. They said that even if I had purchased the treatment at Home Depot, it would have taken 5 applications for the weeds to be controlled. The point is that I didn't research *** control at Home Depot, I signed up at my front door when they told me they could take care of the problem. If they had told me from the start that I wouldn't see anything unless I had a barrier treatment in March, that's when I would have started the service.

Its all about expectations. They set some and then failed to meet them. Their selling practices are deceptive. I would suggest that you follow their suggestion and go to Home Depot. Hopefully the manufacturers of the lawn treatments they sell there are honest in their product descriptions. And HD, Lowes, Ace and others will most likely stand behind their consumers if the Mfgs aren't honest.

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11:16 am EDT
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TruGreen charged me for lawn treatment after cancellation, refuses to credit account

I sold my house at 3950 Clinard Ave, Winston-Salem, NC with the closing occurring in early June 2009.

TruGreen performed a lawn treatment at my home in early June as I forgot to cancel my service. However, I did pay for that treatment, and at the time of payment I also contacted your office and requested that all future treatments be cancelled as I had sold the house and was moving to Texas.

However, I have since been receiving statements showing $46.00 owed for an application on my lawn that TruGreen did on 7/16/09 (invoice 350590), which was long after my phone call informing their office of cancellation.

When I received the first statement informing me of this charge, I contacted your office reminding them that I cancelled and should not have been charged for new service. They apologized and said someone else, who was out of town, would have to approve it. I called again two weeks later to make sure it had been taken care of, and it still not had been done at that time. Finally, I called again on September 28, 2009 and a manager, Lee called me back that afternoon, when I explained what had happened. After speaking to Lee, who agreed the amount should be credited back, I faxed a follow-up letter to him that same day confirming the facts detailed here which he and I spoke about.

A couple of days after my conversation with Lee, another employee, a female in their office, called me to follow-up and told me it would be taken care of.

It is now October 21, 2009, and my account has still not been credited for the charge of $46.00, as evidenced by a statement I just received in the mail just a few days ago showing the same charge.

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bjsw5816
Pittsfield, US
Mar 07, 2010 10:52 am EST

I can totally relate to JacRo1's situation. I was called by a TruGreen associate to schedule an aeration/seeding service in Sept. 2009. I told him I needed to cancel the service due to construction going on in my yard, among other reasons. We hung up and I thought that was the end of it. However, I came home from work a few weeks later and found that the service had been done! When I refused to pay for the cancelled service, they turned me over to a collection agency. This is the thanks I got for being a loyal customer for over ten years. NO MORE!

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12:47 pm EDT
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TruGreen billing for un-authorized service

Around March 2009, I purchased/prepaid for a Lawn treatment package through Trugreen. While they were trying to sell me the package they kept on asking me to purchase more treatments, I kept on saying no, and the package would be enough. I do not need more. Today, towards the end of the season, I get a bill for $175.43 for more services rendered. I was in shock! From the time I purchased the package until today, I spoke to one sales rep from Trugreen and the only thing they asked me on the phone was: Sir may we come out to your property and do a treatment? I said is this treatment part of the package that I had paid for? He said yes! I said fine no problem. So when I called to ask about my bill, the billing person was not able to answer my question, instead she said, the bill is for treatments that you asked for that were outside the package. I said what? Why? Why would I add more treatments? She said, that is the case and you owe us. I tried reasoning with her; she did not want to hear it. So, she told me instead of the $175.43 you need to pay $138.10. Since the payment is late and I did not want them to access my credit information, I paid $139.00. Today when I called them yet again, the person said I owe $176 and change. I am going crazy. I want to file a complaint and want my $139 back! My lawn looks horrible and this is pure robbery!

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

TruGreen - pesticide - talstar one

TruGreen sprayed a Pesticide on my neighbor's property less than 5 feet from my German Shepherd, who was on my property behind a chain linked fence. My dog inhaled the Pesticide that was being sprayed and came in sneezing. Within 1 hour her nose began to bleed and continued for 2 months! I reported this and the death of my cat 3 weeks prior from eating...

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TruGreen slimy work ethics

I have two very big complaints.
1) The sales representatives are the most pressure driven people I have ever worked with. I heard ever sales pitch, gimmick, and trick in the book working with these guys. They don’t ask you if you are interested, they tell you that you are interested. I had a guy call me and tell me about aerating and seed product. He went on and on about how I had to have this done for winter and it will do all these wonderful things. Then he said when would be the best time to get this taken care of. The way he pitched it made it sound like it was included with what I already paid for. I ask if it was included and he tells me it’s just over $100 dollars. Then he went on with the same “you have to get this” crap again. I rejected it 3 times before he took the hint.
2) I would wake up at 8am to see if Tru Green came and they didn’t. Then at 10am I would go to work. They put a bag on the door and signs in my lawn. I would call and the operator would tell me the drive knocked but there was no answer. Ok maybe I was in the shower or something. I got the same story for 4 months in a row. That is bull. I would go out on the lawn and feel no product on the grass, no foot prints, no chemical smell. I would wait and see if the weeds dry up like they are supposed to and only a few patches would be taken care of. So I’m paying to have my whole lawn sprayed but all they do is spot spray. I have yet to see them spray while I was home. I just suddenly have their signs posted in my lawn and a note that says please water grass more.

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TruGreen rip off

Trugreen is a big huge rip off. Although they serviced my lawn they ended up letting chinch bugs, sod web worms and various weeds ruin my lawn. Now it will have to be resodded. The Trugreen in Fruitland Park, Florida is worthless. I called and got a snotty and rude branch manager that said my lawn problems were "hot spots" and and "act of God". Even though each assessment of my lawn said it had good growth and color. What Bull. A worthless business! I hope they end up BANKRUPT. I have worked and worked on a lawn that will never be the same. I am sick about it.

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Reviewer10929
,
Nov 19, 2015 4:12 pm EST

On 11/18/2015 my 22 yr old son's bank account was drafted for $400.41 from Trugreen. We, neither he or I, are customers. When I called to inquire, they said they wouldn't be able to track the payment without an account number! Excuse me...I'm not a customer! Nor did I authorize you to enter my bank account!

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SamF54
, US
Nov 24, 2009 6:18 am EST

I live in colleyville tx and have used Trugreen this year - 2009. My grass turned YELLOW. I complained and requested reapplications each time. They came out and assessed the situation and each time it became worse. They applied the weed control - surprise - I got weeds, they put down the fertilizer and nothing.

They came out for maybe the third time and told me that I had an inferior lawn. I called the local nursery who came out and they told me that my Bermuda grass was, in fact, high quality.

These people are rip offs. AVOID TruGreen. They really suck.

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kbwife
Birmingham, US
Sep 09, 2009 2:42 pm EDT

TruGreen was told to stop servicing my lawn and each time we paid them $36.00 they sent someone back out. This last time we have not paid them so they are threatning to turn us over to a collection agency for $36.00

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10:07 am EDT
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TruGreen terrible service

I began working with TruGreen and signed up for the scheduled lawn service for the summer. Keep in mind this is supposed to be scheduled. During this time they billed me incorrectly and when each service is supposed to occur it does nbot. I have to then make numerous phone calls with each time the CSR telling me they will be there tomorrow. Guess what they are not.
For what is supposed to occur ever 30 days goes at least 45 days and results in new weeds growing. Worst part is AI have to spend multiple phoen calls to get a service I am paying for. My advise is use another company.

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TruGreen problem

Please see attached letter which has been sent via USPS (X3), emailed (X2),
and hand delivered (X1), and a documented 20+ phone calls over the past 7
months with nothing but excuses such as "we'll have someone call you back",
" I'm not the guy to handle this", "it's another employee's problem", "you
did not water enough" (though local water company -EA bills dispute this
claim, "it was a tough summer", and the most recent statement "the water
table is really low".

I requested the last technician on 12-16 to please have customer service
contact me as the letters were going unanswered. He stated he would make a
note of request.

No one called

My wife called on 12-29 and spoke with Josh, Chris Stone, Charles Taylor and
was told that they would be back in touch.

No one called

My wife called on 1-5-07 and Charles Taylor said he would be out and did
show up @ 1700, took soil sample claimed we did not have St. Augustine grass
in our back yard (which was the sod originally planted in 2001) and said it
was Pete's problem.

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stalkedbytruegreen
Berkley, US
Jun 17, 2009 4:37 pm EDT

That's interesting that you were unable to get someone to call you back because they will not leave us alone. We contracted True Green to apply a pest control system to our lawn last summer. Once the service was completed, we cancelled any further services since we were no longer interested. They continued to contact my husband on a weekly basis to ask when they could come back to our house for a follow up application. The phone calls were so frequent that they bordered on harassment. This summer, a True Green representative showed up to our house and applied another round of treatment to our lawn without our consent. After confronting him directly, and explaining to him that we did not want the service, he lied and said we would not be billed for the services. Sure enough one week later we receive a bill in the mail. Since then we have received 3 copies of the same bill that I refuse to pay and I have called 5 times and talked with the same person about the fact that we will not be paying for the services we did not order. I would like them to take our information out of the system so that we are never contacted again, but evidently we will be stalked by True Green forever.

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TruGreen poor customer service

Here is letter written to the VP. As of today, no response:

November 26, 2008

Cannon White, Regional Vice President
Tru Green Lawncare
P.O. Box 2729
Suwanee, GA 30024

Dear Mr. White:

On September 22, 2008, I received a bill for a lawn treatment for $35 performed on August 25, 2008. I never received this treatment. I called on September 24, 2008 and talked to Gregory, explained that I had never received this treatment. He said that he would send someone out on Friday, September 26, 2008 for a free treatment. I asked Gregory if I should pay the bill I had received and he said no because this would be a free treatment.

A month passed and I received the same past due bill in the mail. I called your office and spoke with Nina. She explained that I would not have to pay for the treatment in September because it was free, but, I would need to pay for the treatment in August, that I never received. Nina asked me if I understood and I said no, she snickered and explained again. When she was finished, I told her to cancel my service. Please tell me what is free in this scenario?

I, as a customer, do not like being belittled and if this is a representation of your customer service, then I do not want to be a customer of Tru Green. The quickest way to lose customers and have them tell all their friends and neighbors about it is to provide poor customer service. Is it worth $35?

Enclosed, please find a check for my final bill for September, not August as indicated on the bill. Please adjust your records concerning this error.

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10:11 am EDT
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TruGreen billing errors/quality of service/harassement

Used TruGreen in 2007, at the end of the season all of a sudden I owed another $59 that wasn't paid during the season. I checked my records and compared them to theirs and found that I had in fact paid. Explained that to their accounting dept but no one investigated on their end. In January 2008, while I was in FL with my Father (who died of cancer that month) TruGreen kept calling my house and telling my husband we owed $59. I told him not to pay it. They called his daily until he finally paid. In 2008 season, I told my husband not to use them but he did anyway. The first bush and scrub application was made on a day that we had 15+ mile per hour winds. I hope my neighbors liked the free bush and scrub application cause it was blown all over the neighborhood. At the end of the season they called an talked my husband in to a treatment they said cost $211. What they didn't tell him was that it was $422 (oopps $211x2). When I called they blamed the mistake on my husband not their phone sales person. In 2009 after receiving the contract for the 2009 season, I called TruGreen and told them we were going with someone else and to take us off their calling/mailing list. They called once a day for the next three days and then sent us two letters dated for the same day. I guess they misunderstood me, I said DONT CALL not call and write me every day!
I was never happy with the service or the quality of the lawn for the amount of money we paid to TruGreen.

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11:55 am EDT
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TruGreen lawn damage

Overfertilizing and unnecessary treatment required replacement of my lawn. Unnecessary fertiziling in March 09, Jan 09 Dec 08 Nov 08 contributed to my lawn dying. They also sold me an aeration treatment that was not necessary. My lawn is primarily sandy and very porous. Aeration was a waste of money but they insisted I required the service at $125.00. Plus $45.00 a month to over fertilize.

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dumbcustomers2
Hartford, US
Mar 01, 2012 2:10 pm EST

Why did you have it aerated when you really didn't wnat it done?... lol.

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T-Bones
Jacksonville Beach, US
Apr 30, 2011 10:12 pm EDT

Why would fertilizer do damage to your lawn? Aeration isn't a waste of money. Silly comments.
My guess is this; you had winter damage (often a result of improper irrigation from Oct - March ).
You think it was a result of fertilizer, because you'd be wrong. Do you recall how cold it got? Everyone had damage to the lawn.

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8:37 am EDT
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TruGreen scam artists

Paid in full for 1 year of Trugreen service. Arrived home this year to find they sprayed my yard and left a bill for $76. I called because services were not approved and was told they are like the utility company that provides service from year to year unless cancelled. This is the first time I've used a lawn service and was not aware of this clause. They claim it was explained to me when I paid for the services the previous year, nothing was sent to remind or pay in full after the previous year. Once the services that were paid for were complete, that should have cancelled any future treatment unless paid for or acknowledged.

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targabill
Webster, US
Jul 06, 2011 2:54 pm EDT

They did this to me even thought I cancelled.. They had no record of me cancelling.. They are a complete fraud co. I'm am not paying this time and will spread my complaint everywhere

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Fed-up in Detroit
, US
May 04, 2011 4:40 pm EDT

TruGreen did the Same thing to me! They claimed that on every bill it clearly states that this is the case--funny, they don't make a mention of this (verbally) when they continue to press to sell you services--NEVER! And, considering this service is a seasonal service, how am I to remember, from season to season, that they will continue to provide service if I don't cancel...we, in Michigan, do have long winters, and (surprise!) TruGreen is not on the forefront my mind when spring comes around. They SHOULD call and ASK if I am interested in their services in the upcoming season. BE CAREFUL, they will scam you!

Bill
Metro Detroit, MI

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J Marlin
Birmingham, US
Jun 18, 2009 8:07 am EDT

I must have been called by the same person. They gave me the song and dance about the service continues "like the power bill". During my paid portion in 08, I called several times complaining of the problems I was experiencing with their service. I now have only weeds in the back yard and a spotty lawn in the front.
I never agreed on the phone or in writing to extend services beyond what I agreed and paid for. I was again never made aware of their extended service agreement. I have asked they send me a copy of the signed contract... I know this want happen, as I have never met anyone from the company face to face. Everyone needs to check Trugreen on the web... more complaints than any company I have ever researched. Additionally, the service they provided me was horrible.

Jim
Birmingham, AL

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1:34 am EST
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TruGreen rip off

Hi,
My whole lawn died because of chem lawn. They are terrible! They had the nerve to try to charge me for three months after the lawn died. Now, they continue to harass me for payment and they literally call my phone at least 20 times per week! I spoke with a woman on the phone and told her not to call me and that I am not paying for them to kill my lawn and they still continue to call back. If you don't believe me google their name and find out for yourself!

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Kevin
Kalamazoo, US
Feb 06, 2009 5:40 pm EST

They keep calling my elderly mother, who has told them that she no longer wants to use their service. This was both last year and this week, the first week of February 2009. They won't take no for an answer. They keep calling back, stopping by as they did last year, and they have called three times this week. I told them no the other day when I also said I was busy cooking supper (several times). They didn't respect me telling them multiple times that I was busy cooking, and saying, no and I hung up on them. This morning, my mother told them no. So, we finishing up after dinner, and they call back a second time today. I said no. He kept trying different angles. I said that I was ready to write them a letter and to the Better Business Bureau. He said why do you have to take it that far, and then kept trying different angles to argue to keep us on the hook with them. I hung up.

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beentheredonethat
Garden City, US
Jan 28, 2009 11:17 pm EST

Call your local department of agriculture and file a complaint with the pesticide division.

TruGreen Customer Reviews Overview

TruGreen is a leading provider of lawn care services in the United States. The company has received numerous positive reviews from satisfied customers. TruGreen's lawn care experts are highly trained and knowledgeable, and they use the latest technology and techniques to ensure that customers' lawns are healthy and beautiful.

Customers have praised TruGreen for its excellent customer service, professionalism, and attention to detail. The company's lawn care experts are friendly and courteous, and they take the time to explain the services they are providing and answer any questions customers may have.

TruGreen's lawn care services are also highly effective. Customers have reported significant improvements in the health and appearance of their lawns after using TruGreen's services. The company uses a variety of treatments and techniques to address common lawn problems such as weeds, pests, and diseases.

In addition to its lawn care services, TruGreen also offers tree and shrub care services. Customers have praised the company for its expertise in this area, as well as its ability to identify and address issues with trees and shrubs.

Overall, TruGreen has received overwhelmingly positive reviews from customers. The company's commitment to customer service, professionalism, and effective lawn care services has earned it a reputation as one of the top lawn care providers in the United States.

TruGreen In-depth Review

Overview: TruGreen is a leading provider of lawn care and maintenance services in the industry. With a rich company history and background, TruGreen has established itself as a trusted name in the field.

Service Offerings: TruGreen offers a comprehensive range of services to cater to all lawn care needs. From basic lawn care and maintenance programs to specialized services like tree and shrub care and pest control, TruGreen has a solution for every customer.

Pricing and Packages: TruGreen provides transparent pricing structures, ensuring customers know exactly what they are paying for. With different packages and plans available, customers can choose the one that best fits their needs and budget, without any hidden fees.

Customer Experience: TruGreen prioritizes customer satisfaction by offering easy appointment scheduling and availability. Their customer service team is known for their responsiveness and professionalism, ensuring a smooth and hassle-free experience for customers.

Quality of Work: TruGreen's lawn care and maintenance services are of the highest quality. Their treatments are effective, delivering impressive results. TruGreen also takes pride in using environmentally friendly practices and products, ensuring the health and sustainability of lawns.

Expertise and Certifications: TruGreen's technicians are highly qualified and certified in their field. The company invests in ongoing training and education programs for its employees, ensuring they stay up-to-date with the latest lawn care techniques and solutions.

Customer Reviews and Testimonials: TruGreen has received positive feedback from numerous satisfied customers. With an overall high rating, customers appreciate the quality of service and professionalism provided by TruGreen. Common themes include the effectiveness of treatments and the expertise of the technicians.

Environmental Responsibility: TruGreen is committed to environmentally responsible practices. They use organic and eco-friendly products, and actively work towards conserving water and reducing waste, ensuring a greener and healthier environment.

Warranty and Guarantee: TruGreen offers warranties and guarantees to provide peace of mind to customers. The coverage and duration of the warranty are clearly outlined, and the process for filing a claim or requesting a refund is straightforward.

Online Resources and Education: TruGreen provides valuable educational resources and tips on their website. Customers can access blog articles, videos, and guides related to lawn care and maintenance, enhancing their knowledge and understanding of the subject.

Comparison to Competitors: TruGreen stands out from its competitors with its comprehensive services, transparent pricing, and exceptional customer experience. While every company has its strengths and weaknesses, TruGreen consistently delivers high-quality service and customer satisfaction.

Overall Recommendation: TruGreen is highly recommended for those seeking top-notch lawn care and maintenance services. With their expertise, commitment to the environment, and positive customer reviews, TruGreen is a reliable choice for all lawn care needs.

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Phone numbers

+1 (800) 464-0171 +1 (800) 458-4186 More phone numbers

Website

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