Troys Florist Complaints & Reviews

Troys Florist / never received refund after flowers never arrived

Jun 06, 2019

Bought Mother's Day flowers for my wife a week in advance and even asked to have them delivered a day before mothers day to make sure they would show up. The flowers never came and when I called to ask for a refund on three separate occasions, they said they would give me a complete refund...

Troys Florist / unauthorized credit card charges

May 17, 2019

I was very disappointed with their charges (which they clearly put above their customers) and their integrity (which they lack). Although Troy's florist promises great flowers and same day deliveries, they do not follow through. I made my order online several days before Mother's Day...

Troys Florist / customer service

May 15, 2019

Worst Florist ever!! Flowers never showed up. When I called customer service to ask what happen the customer service reps who answered the phones were extremely rude (Maria and Kate) I asked for the manager would not give me the information and hung up on me mid sentence when I wa... / false listing of location in texas and name of florist

Dec 26, 2018

Scam... Listed as having a troy's florist located in gilmer texas, place an online order for caroling in the snow arrangement that was listed as same day delivery. I called 1-877 listed on site to confirm deliver and was told it would be done between 3-5 pm on 12/20. Called directly...

Troys Floral / flower delivery

Oct 20, 2018

Ordered flowers to be delivered next day as family member died suddenly. After flowers were suppose to have been delivered (saturday) I get email stating that they will deliver them on monday instead. They do not answer their phones nor their emails. I sent several cancelling the order...

Americana Flowers/Troys Florist / flower order

Feb 18, 2018

February 11, 2018 I placed an order online for anniversary flowers to be delivered to my daughter, with the instructions of no substitutions. I requested that they contact me if the specific arrangement was not available. No word...contacted them twice through email over the next two day...

Troys FLorists / Flowers and services as advertised on website and promised by florist did not occur.

Apr 05, 2017

I placed an order for flowers on a Monday morning for delivery. I was told there was no problem, got confirmation, they took my money, got phone calls and emails saying "we will take care of it". Late Tuesday got phone call - as it turns out they lied for 2 days, said it would cost $35...

Troys Floral / They failed to deliver flowers and lied about cancellation

Jan 29, 2016

I ordered flowers from Troys Floral and told them to deliver it to the hospital. I gave all details and paid with my card, afterwards I got the email, where they indicated that the delivery would be today. My mother didn’t get the flowers, but when I contacted them and started to argue, these... / Bait and switch

May 11, 2015

I ordered online because the website made it appear to be in the city I wanted the flowers delivered to. The next day I got a call saying I had to pay even more. When I tried to cancel the order they said they couldn't do anything because the computer system was down. Customer service...

Troys Florist / Theft of Service

Mar 13, 2015

This florist advertises on the internet using photographs along with upgrades identical to FTA recognized florist. I purchased the Rise and Sunshine flowers as a birthday gift with an upgrade for $78.00+. They were delivered today and this delivery was no where near the advertised and paid...

Troys Flowers / Theft of Service / Delivery of substandard Product

Mar 13, 2015

I ordered Birthday flowers for a friends 65th birthday from the Troys Flowers web site. I ordered the arise and Sunshine upgraded Deluxe which cost me $78.00+. Delivery was today, March 13, 2015. A phone call from an Unknown Number came in this afternoon stating no one was home and the... / They sent me wrong flowers

Dec 18, 2014

I purchased specific order from the website I ordered special tulips from them, but these jerks delivered white roses. I was shocked and wanted to get any explanation from the seller. I contacted them and asked to provide money back or change the flowers, but the rep... / We got almost dead flowers and the prices were too high

Nov 22, 2014

Don’t order flowers from the company I bought twice from them, but it was awful. They overcharge people and provide awful bouquets. All the time the flowers were almost dead and the bouquets looked like garbage. They are liars and scammers, and I want to find... / They have never made a delivery

May 31, 2013

I bought flowers from and they have never made a delivery to my girlfriend. I can't get ahold of anyone and can't get a refund. They will not answer me. They do not call back. I’m very depressed.