Trivago
reviews and complaints

When considering trivago.com, it's important to note the mixed experiences shared by customers. While some users praise the platform for its hotel search capabilities and reliable information, others express frustration with issues like misleading pricing, difficulties in cancellations, and poor customer service. It seems that trivago.com can be a useful tool for finding accommodations, but users should proceed with caution and be aware of potential pitfalls. Ultimately, individual experiences may vary, so it's advisable to research thoroughly before making bookings through trivago.com.

Recently spent 2 nights half board at Cases Noves Guadalest. The food was outstanding. The quality of the services given by Toni & Sofi, was like none we have every received anywhere in the WORLD! The rooms had everything one could need, with stunning views of the beautiful mountains and the little village. An ideal place where one should come to recharge their batteries. We would most certainly visit them again, sooner rather then latter.
From Carol S.

Loveeee the Crowne Plaza in White Plains NY! The manager Stevie-John was extremely nice and helpful. My boyfriend and I stayed for a night and Stevie upgraded our room for free and gave us free access to the 12th floor lounge. He answered every question we asked and helped us with everything we needed. My boyfriend and I stay here a lot and it's always a great experience when Stevie helps us! Highly recommend and the rooms are classy, clean, and definitely worth the money! Thank you Stevie!

We had a most enjoyable stay at the Clarion Resort. The view of the ocean, the bay and Coastal Highway, were amazing. Could not believe we were able to see all three from our high balcony, (14th floor). The staff could not be any more helpful and courteous. The pool staff was wonderful, (attentive and great with kids). We found the maid staff to be most accommodating and great at their jobs too. We were thrilled to be staying here and will definitely return for another visit. Thank you, Clarion Hotel for giving us a much needed rest.

If you are looking for the old hotel, character, ambiance, sound of the sea, view of the sea, smell of the sea, fantastic food, great staff - then this is it. Ratty, tatty and wonderful, not modern, get that anywhere, but has clean, comfy beds, breakfast and view from the veranda of this lovely place. Kids catered for outside everyone eats great food on great service. The fact that the three restaurants are constantly full tells it all. After 20 years I wanted the smell, sound and feel of the sea again and got it in spades. Keep it up, I will be back.

February 2020, made a hotel regeneration for our honeymoon at a hotel in Florida for 4 days... paid trivago $1700. 00, I called the hotel 3 days before to confirm our reseveration... the hotel said trivago called and cancelled our reseveration... THEY REFUSE TO THIS DAY TO RETURN OUR MONEY... THAT'S FINE BUT GOD TELLS US, "IF WE/TRIVAGO IS DECIETFUL, IT WILL COME BACK AT THEM 2 FOLD." Sorry for being so negative... but TRIVAGO IS A BUNCH OF CROOKS... THIEFS... NICE SCA.M. COLLECT MONEY CANCEL RESEVERATION AND KEEP MONEY... they the ones involved will face through wrath from GOD... cheaters thiefs totally unGODLY

We celebrated 50th wedding anniversary of our parents in Saffron Leaf hotel, GMS Road on 12th June, 2016. It offered a complete package of an expansive banquet, delicious food and exotic ambience.
All arrangement by the Banquet Manager, Mr. Uttam Rawat were at par with the reputation that precedes it. Apart from managing the arrangements, he took personal care of our guest as well. The food arrangement was well taken care of by Chef Kulbeer Rana under the supervision of Mr. Qureshi. The food and services provided were value for money and were simply great.
All in all an amazing price performance point.

CA Naveen Kumar Gupta
Er. S. M. Aggarwal
Dr. Sushil Gupta
Dehradun

Marc and I are so grateful to have had our wedding event at the Ottawa Marriott Hotel. We had a wonderful, great customer service, professional team at the Ottawa Marriott Hotel. Special thanks to Alfred Ayoub, Benjamin Bruckert, Food and beverage Services Manager, Caroline Cote, Event Manager, Lindsey, Manuela, and The Chef who was very exceptional to put together a menu tailored to our needs.
Everyone went above and beyond to help us. We received wonderful feedback from family and friends on how lovely the room was arranged, the view and most importantly how the great was the food. The services was impeccable. We have and will continue to recommend Ottawa Marriott Hotel to everyone.

This site is great! Trivago has focused on comparing hotels with each other in numerous perspectives. Before submitting your search you may filter for: price, hotel rating, number of stars, the distance to either the city center or other important sites, type of lodging, hotel facilities... also you may search for a specific hotel to find the cheapest price for that exact hotel. After setting the filters to your liking trivago will provide you with a list of suitable hotels which may be ordered by popularity, rating, price or distance. So again you choose to prioritize exactly what is most important to you. Overall I think it is a very carefully planned and user friendly service that I would like to recommend to others who like to take care of their travelling arrangements online.

Just came back July 15 after ten days at the Iberostar Paraiso Lindo with a party of 21. This is the tenth time we have stayed at either the Lindo or the Maya. Once again, our vacation was outstanding and the staff was excellent. Just to name a few - at the front desk, Julietta, Christina, and Javier took great care of us from start to finish. In the restaurants, Delfina always treats us like family, and takes care of our every need. We love her. The hostesses, Stephanie and America, always remember us and make us feel right at home in any restaurant we eat at. At the concierge desk, Maya, Carlos, and Patricia made sure that all of our rooms and restaurant reservations were exactly what we wanted. Our maid, Maria, kept our rooms cleaned and stocked, and Gilmer and May with the Star entertainment are extremely friendly with everyone and do a terrific job around the pool and beach. Great food, great staff, great hotel. Already planning for next year's visit. - Robert from Colorado

When we checked in and entered our room, there was a mess! Half full trash bins, half used conditioner left besides the sink, used toilet paper roll on the floor under the sink,...
My sister in the shower found out that there was no shampoo at all... only conditioners and body shampoos! Shouldn't have they checked that before we checked in?!
Only two really small elevators, so that we had to wait for so long each time, that My sister and I preferred to use the steps like the hotel staff most of the time!
The terrible point was that most of the staff, I can say 80 percent, had no face masks on (unless in the restaurant) even in the elevator which was worrying corona wise!
A few times I found dirty plates and cups in self-service restaurant of the hotel at breakfast!
We got along with all defects at the hotel for three nights and then the worst thing happened to us on our last day stay at the hotel! We had booked a three bed room but when I told them that there was a problem in the restroom (from the first day, each time we took a shower the floor was full of water) they asked us to move to a two bed room in a hurry "in ten minutes" in order to fix the leaking pipe! I told them that we were three people and they said they would add one extra bed to our room... It was 10 a. M! We were about to leave the hotel at 1 p. M and I reminded them at the reception desk to add an extra bed to our room and the receptionist took a note to do that! We got back to the hotel at 10 p.m... still no extra bed in the room! Called the reception, went down to them... each time he said I will sort it out in ten minutes! NOTHING happened and even no reply from them till 11:10 p. M when I was really angry and the receptionist told me they had no bed to add to our room and we could sleep on the sofa although we had paid for three beds!
I wanted to talk to the manager or his boss which he refused to call them... in the end after more than thirteen hours and getting angry with them and going up and down for 1:30 hours... a mattress on the floor for the third person to sleep on!
Such a great five star hotel in Istanbul! :((

BOOKED THROUGH TRIVAGO WHO WAS THE MEDIATOR FOR BOOKING.COM
THE EXPERIENCE FROM HELL
I think of what we went through the more I feel I was put in an unsafe situation.

I have traveled many places and never felt so worried and scared or seen a place like this or how everything was handled. I have never felt so unsafe.
THROUGH TRIVAGO AND THEN BOOKING.COM WE BOOKED AN RENTAL at Departamento Alto Moneda located in Santiago De Chile.

If you ever come across this... Run the other way and do not book

We were locked inside an apt me and husband could not get out because the door handle and lock was broken off. We managed to get out with a hidden knife on top of their fridge.

On a 28th floor. A phone that did not worked. An internet they said they had that did not worked. 2 small keys to one of the locks that barely worked with a plastic key chain to lock it from the outside. No way out. We found a very large sharp hidden knife on top of refrigerator and thats how we managed to open the door with much struggle to get out.

The address we were given was not the actual location of the apt they gave us.

The building and less taller building across the street with a guy on the roof top was

NO AC. Windows open. One small fan in the bedroom. The whole place not clean. Filthy bathtub and curtain.

NO internet as they said they had.

I screamed and yelled for help and no one came. When we opened the door we banged on the door across the way. The lady that had given us the key came out and she pretended like she never heard my screaming for help to be let out. Instead she showed us that the key worked on one of the several locks on the door and said that door lock had just broken. Which you could see clearly that was not fresh broken lock.
Another words you can get in but not out.

The whole place and what took place was more than sketchy.
YOU DO THE MATH!
We took an 8 hr flight to Chile and were supposed to visit for the two days and this experience was SO VERY crazy we left right away back to the Airport and got the first flight out back home.

WE ARE STILL CHOCKED AND SCARED FROM THIS HORRIBLE EXPERIENCE.
NEVER WILL WE RETURN TO CHILE
WE HOLD THESE COMPANIES RESPONSIBLE FOR NOT VERIFYING WHO THEY DO BUSSN. WITH.

THESE BOOKING COMPANIES ARE SENDING TOURIST TO THESE PLACES AND GO BY A COUPLE REVIEWS WHICH ARE PROBABLY DONE BY THEM WHOM ARE NOT GOING TO TELL YOU EXACTLY WHERE ARE YOU SENDING PEOPLE TO WITH HONESTY

IF YOU ARE A BOOKING COMPANY YOU NEED TO HAVE YOUR OWN CHECKS IN PLACE TO VERIFY THE LOCATIONS AND SITUATION OF
THE RENTALS YOU PUT OUT THERE. YOU ARE SENDING PEOPLE INTO DANGEROUS SITUATIONS TO MAKE A BUCK.

THIS WAS A HORRIBLE LESSON FOR US AS CONSUMERS. BEWARE OF THE VENDORS AND THEIR SO CALLED REVIEWS,
THESE PEOPLE DO NOT RESEARCH WHO THEY DO BUSSN. WITH.

WE WERE AT THAT PLACE NOT EVEN AN HOUR. THEY CHARGED ME FOR A DAY WHICH IM STILL THINKING OF DISPUTING WITH CARD.

THIS IS SHAMEFUL WHAT HAPPENED TO US AND WORRIED SOME AS WELL

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Booked 2 rooms for 2 men through Trivago. Took the cheapest which was Price Line. Had to do a chat to get confirmation & took ages. When 2 men arrived at the hotel in Tobermory there was only 1 room instead if 2 rooms which was stated on confirmation for 2 men. Price Line for some reason on chat said to contact booking. Com. I knew that was wrong. Got back in touch with Trivago who now told me to email Agoda. They say they have no trace if my email address or booking. I require 50% back as only 1 man got accommodation. I have went round in circles and no-one taking the blame. I will not give up. Its bad enough what's happened, but after a hard day's work, it wasn't very nice to be told there was only 1 room & not 2 which was paid for! WANT MY MONEY BACK

.

Booked a hotel for 2 men and 2 rooms at Tobermory for work. When the men arrived there was only 1 room available. I have been round in circles trying to sort this out, and the bottom line is, We require 50% of our money back. The booking ref confirmation numbers were [protected] & [protected] and a trip no. [protected]. in the first inst no confirmation came through, but after finally doing a chat with Price Line I received confirmation. Since then I have been told it is nothing to do with Trivago but to contact by email Agoda. I have done this an they do not recognize my email address and state that it is nothing to do with them. PLEASE SORT THIS OUT AND I WANT MY MONEY BACK - G BLACK.

I REQUIRE A RESULT TO THIS COMPLAIN ASAP AS THIS HAS TAKEN ME MANY HOURS TO SORT OUT

Booked a hotel room in London 27th may 2022, £266.00, arrived at 11pm after a 6 hour journey to be turned away by the hotel stating weve no booking, I'm absolutely fuming with Trivago for allowing this scam company traveluro to use their platform I'm out of pocket ATM, I've filed a report with BBC watchdog this can't go on

I booked to stay at the Premier inn for 2 nights on the 26th August to the 28th August and booked via Trivago on the Traveluro site. However when we arrived we we were told there wasn't any booking for my name and we had to pay again for the room as it was 11pm and we had 2 children with us. I am having difficulty contacting either Trivago or Traveluro for information .

The company I work for appears to have an unpaid invoice that went to debt collection. Why Trivago wants to collect debt on next year's subscription that they froze already is beyond me, and why they didn't get in touch with us when this occurred instead of passing it to debt collectors, also frustrating. Particularly after all the sales calls that went borderline harassing, they never managed to lift up the phone this time. But this is a business matter, however they passed on my name, as I was the one who dealt with opening up the company's online account, and the debt collector's invoice is titled to me. I never gave my consent to pass on my details, and now I face debt collectors having an unpaid invoice with my name on it. I fear this may cause issues in my personal life, affecting my credit score etc. I made several attempts to get it resolved, however my emails have been ignored for a week and the customer service number had been impossible to get through, I tried several times a day, but the "operators are extremely busy and the queue is too long to hold, please try again later" every single time.

Dear Sir or Madam

IThis is the first time I book via Trivago, I usually use Booking. I am highly dissatisfied with the help (lack of help) provided by your company.
I made a reservation with a mistake in my dates. This reservation was not refundable. However the mistake I made was regarding the booking dates (I made mistaked 31 of July and 31 of August while searching for the availibility).
This mistake is very unfortunate, and I unfortunately did'nt notice it when booking! This is very unfortunate and can always happen!

There is no one I can actually talk to, except the mail server of your company.
NO HELP DESK! An AUTOMATIC email won't help me!

EXCELSIOR is advertised per nigh from $13 I have been trying to book for past month without success ?

I can not believe how demeaning to women I find your current advert. You seem to find it acceptable to portray an older woman with grey hair. Indicating to me that older women have no common sense or media acumen to source a good deal online.
Completely shocking in this day and age. I am a soon to be 51 year old woman in my prime. Completely able to navigate my way around technology and fit and active.
We are not all grey haired and stupid post age 50!

You state you combine reviews from all over the web but your total does not tally even remotely with that number. Instead, you cherry pick some of the worst reveiws along with others and collect the "most recent" 7 which actually are NOT the most recent 7 and span a year or more and NOT all occurring on 14th october 2019 - By the way, we were closed from 1st October till now so you need to provide an alternative fictional date! Additionally, you include in top spot a malicious fake review posted on google 28th March 2019 and label it as 14th october 2019. The profile name is fake and actually is not Cameron Stichbury but a bleating "princess" named Ayeesha Mohamad, who only wrote her libellous and scurrilous "review" because we do not provide breakfast in bed an hour AFTER breakfast closes. Quite contrary to her outrageous claims that we somehow "bully" google into removing undesirable reviews, we have been failing, including with legal approaches, since March to get google to even respond, at least sensibly. Also, the claimed review photographs are non-existent - BUT WE have contemporary photographs, documents and testimony from other guests, cleaners, bathroom installer, etc to completely disprove every statement in the fake review. And now, you lot are publishing the same tawdry, fake, illegal review in flagrant disregard of EU and UK laws on defamation and responsibility of online publishers to ensure what you publish is actually factual and true! Take it down now.

Trivargo sends you to Otel and they are a SCAM, I booked two rooms a Deluxe and Superior room and when I checked the reservation two weeks before the trip the Deluxe room was cancelled. When I contacted them that I saw the room was cancelled they said sorry and would booked another room. But what they did was to replace the Deluxe room that was cancelled with a Superior room a $431.46 difference in cost. I called, open a ticket and messaged with them several times for more than a week, they now claim when they advertise a deluxe or superior room that they are the same thing.

My husband booked Hotel Sis Pins in Mallorca through Hotels for Everyone (via Trivago) on 3/28/19 for our honeymoon in Spain (dates of stay 7/2-7/4). We received a vague email on 5/3/19 about Hotels for Everyone shutting down and further indicating that our hotel reservation would likely be cancelled. We emailed the hotel immediately on 5/3/19 to check whether our hotel reservation was cancelled and received confirmation that our reservation was still in place. When we arrived to the hotel in Spain, we were informed that Hotels for Everyone did cancel our reservation, although we were never informed by the hotel or Hotels for Everyone that this was DEFINITELY the case. I still had a charge for $325.69 listed on my account and immediately contacted our bank, Chase, to dispute the charge. We were also incredibly panicked that we were in another country without accommodations and specifically WHILE ON OUR HONEYMOON. The hotel still had a remaining hotel room, so we booked directly with them at a higher price ($406.19). We initially correctly received our refund of $325.69. Hotels for Everyone then wrongly disputed this refund. I now have two charges totaling $731.88 for ONE hotel stay. We did not receive our refund of $325.69. These charges are fraudulent and this company has caused us a significant amount of unnecessary stress.

Booked hotel in interlaken from 20th to 21st September through international site amoma.com via trivago booking ID 7847693

Hotel did not honour it as site amoma.com got Bankrupt

We had to book new on the spot for INR 12628 = 170 CHF

Please refund our amount

Booking ID - 7847693

Why amoma is collaborating with fraudsters making consumers getting cheated

Ruchir kapoor
[protected]@gmail.com

Good afternoon
I booked accommodation via Trivago, with Amoma.com and have been informed they are no longer in business, with no way to contact them.
I am seeking a refund for my accommodation booking cost that I am out of pocket (due for travel 28th Oct - 3rd Nov 2019.
What are the terms and conditions for this claim please?
Please call +[protected] or email kim.[protected]@gmail.com should you require any further information and provide response.
Regards
Kim Rusalen

YOU took my money for a second year after I had verbally told you not to. my verbal request was accepted.

Now, I am into my second year (against my choice) and Cust care are ignoring my emails, I need to talk to get help to make the site nwork for me, I have paid against my choice and no response from Cust care.

Best result is all my money back
next best is cancel this year and return my money
last choice is since you took my money, at least respond to me.

I am planning on legal action if you continue to refuse to respond to my emails.

I need to talk.
[protected]@castleHouse BandB Denbigh N Wales
[protected] / [protected]

Guys im totally not happy with the service i got from the both of urll i made booking on the 30July 2019 at Balmoral hotel ref no [protected] time 16:36 booking conformation from credit card no5239826902743186 i arrived at the above hotel knowing it was paid only to find out it was cancel on the 17 September 2019 without notifying us as a family and no money was transferred back in my account, had to book again with the money i saved as my spending and petrol money cause we drove 550 kilos for a holiday which we thought accommodation was well taken cared of from"Trivago"im totally not Happy with your service and will make it my means to make this experience go viral you guys made me a stupid at reception when i heard that money wasn't received and booking was canceled i dont care what's your relationship with" Amano "but i need my money back into the above mention account Asap or Ombudsman will hear and deal with this situation i paid R4800 including breakfast now have to make alternative arrangements cause im stranded from home guys your service sucks im ever sorry for trusting that you guys will make my family vacation possible hear from me soon.Mr Burrell [protected] email [protected]@gmail.com 🖕

We bought a $99 deal each and We paid an extra $179us to resort for upgrade. Our upgrade was a tiny bedroom with bathroom that was hard to get in to. Toilet looked at wall when sitting your face was only a foot from wall, which was covered in dried urine and Mould. When we put in complaint and told them that we wanted to move out, we had to wait to talk to sales manager Dave.
Dave arrived ten minutes later and when we told him we were not happy with accomadation due to manly the Mould that I am severely allergic to and would like a refund for the rest of the weeks accomadation, he got in our faces and told us no refund would be given.
When threatened with police he said go ahead nothing will happen to me .
I bought the $99 deal from Facebook and thought it would be fine. The resort is falling apart and needs heaps of renovation, besides no beach just a wall. We were also told by sales manager Tony when I rang that it was close to everything and a beautiful resort. We have now moved to a beautiful resort up the road called Sengara Wangi beach resort which is a family run establishment.
Anybody reading this, beware of cheap deals on Facebook by Bali Palms Resort or any company with cheap deals as they are timeshare and holiday is dictated by them and manager is out for himself and not his customers.

I went on trivago to book a hotel it took me to booking.com the hotel are saying there is no booking for my holiday however if I dont turn up on monday 12th august they will charge me from my debit card but they carnt find my booking I've rang the hotel but they wont help me say its 3rd party problem how can I find out if they will charge me I want the holiday but they are saying it's now 400 £ monday to friday and not 240£ what I booked

My friend & Myself stayed here for a night on 27th July 2019. It was very uncomfortable, we could feel springs through the mattress, there was no mattress protector. The pillows were very worn as was the towels they were very dirty looking & thin. The tv we couldn't watch as it kept freezing ! There was not sanitary bin in bathroom . When I had a shower I could not breath as there was no window & only a tiny vent! The room was like it had been converted from a outdoor shed . The Door to enter had a large window & was intrusive with no curtain so we had to put our coats to cover it . When we arrived back it was very intimidating as people in the pub were outside & white abusive . We felt very vulnerable & I can't believe this place is on your site! We had a terrible nights stay.
Hope to here a reply from you
Mrs Elaine Pickering.