The complaint has been investigated and
resolved to the customer's satisfactionResolved Triumph Financial — Took money, no services
resolved to the customer's satisfaction
I was promised to have a debt settlement and credentials seemed to be
impecable. All information looked as though it checked out perfectly.
I was supposed to be finished paying off my debt in 5 years (it was a
large amount, and still is)!
At first I was told different information by my counselor Johan Acevedo (I am thinking his name is fictious). Each time I was told to
handle my calls from the creditors in a different way from before.
(It was almost as if he forgot what he told me). My payments were over
1200.00 per month. Every time I asked when the negotiating would begin he always said "soon" but avoided giving a date. At about the nineth month he called me and asked for more money, he explained that they needed more to negotiate and that because my debt was so large that there was not enough to manage the account. By that time the recession really took us aback and we were struggling just to put food on the table. After approximately 16 months of payments the
negotiator called me and said the best thing for me to do is file bankruptcy. The sole purpose of using the debt negotiation company was to keep our credit good. Not one penny has been given to the credit card companys and now Mr Acevedo is nowhere to be found.
Of course I have no money to press charges. And now our credit is
the worst anyone could have.