Menu
TripAdvisor Customer Service Phone, Email, Contacts

TripAdvisor
reviews & complaints

www.tripadvisor.com
www.tripadvisor.com

Learn how the rating is calculated

4.5 711 Reviews

TripAdvisor Complaints Summary

8 Resolved
84 Unresolved
Our verdict: If considering services from TripAdvisor with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for TripAdvisor has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of TripAdvisor. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TripAdvisor reviews & complaints 113

Filter reviews by rating
5
608 reviews
4
1 review
3
0 review
2
5 reviews
1
5 reviews
Sort by:

Newest TripAdvisor reviews & complaints

ComplaintsBoard
M
8:21 am EDT

TripAdvisor false advertising

Maruba Resort was somehow registered on San Pedro Ambergris Caye Belize which doesn't exist in San Pedro. We have called and contacted trip advisor to PLEASE correct the error whiteout much success . Can trip advisor delete this information completely from the San Pedro page. A review was written by someone who wrote on the false site on a hotel which doesn't exist . We ask you once again delete whole site from trip advisor .

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
B
11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor my restaurant on your site

Hello,
my restaurant is a franchise that started in June of this year. However I have reviews from a site in Kingsway holborn that is nothing to do with me.

I am a franchise that started at 1 adelaide road NW3 3QE called Bite Me Burger. the problem is that i have reviews on the same business the was not mine before.

What I would like is my restaurant to have its own reviews. Is this possible?

How do I correct this?

[protected]@bitemeburgers.co.uk

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
S
11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor my certificate of excellence

Hello I am the owner of the gite
Sorry I cannot find another way of email you
Please can you help as you have sent a email today regarding my Certificate of Excellence you have marked only 1 stay and in fact I have had 3 ref below
BR [protected]
BR [protected]
BR [protected]
All have had 3 booked since October 2017 to date, dos this not mean I have qualified for the Certificate of Excellence?

Thanks Susan
[protected]@hotmail.com
0033 [protected]

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
B
12:56 pm EDT

TripAdvisor harassment phone calls by "jo" and located in manassas in virginia!

Over the past 2 months I have been at least (July and August 2018) contacted several times by phone by a man named "JO" representing TripAdvisor and letting me know that, he was contacting me for a free gift then puts the phone down.

He calls again then puts phone down? What kind of Customer Service is this?

Yesterday, August 16th, 2018 (phone # [protected]) he called again. This time he yelled at me : "You listen" then went on like a robot letting me know that TripAdvisor noticed that a member of my household liked traveling and he needed to ask me questions. He went on and on and I told him to stop contacting me. When I started talking to him, he again put the phone down! Customer Service never puts phone down in customers. I am very unhappy with the display of this individual and consider him as a stalker under the representation of TripAdvisor. I would like an explanation to this horrendous enterprise. I am a reviewer on TripAdvisor and I will not put up with harassment from your company if you want positive reviews! I look forward to hear from you.

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
D
12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TripAdvisor palacio jewelers st thomas u. s. v. i.

Me and several other people have posted reviews on Palacio Jewelers formerly know as bella Jewelers and h& s outfitters before that they rip people off and I have posted several reviews on them and it still says pending approval all my other reviews went thru. In the mean time a lady named Erin on Yelp was sold a very expensive diamond tennis bracelett when she got home they were appraised at 0 dollars they were promotional diamonds. Sakar shalhout and Carolina hussien Carolina is under indictment for fraud, larceny and Rico she stole jewelry from a supplier some from Loyd's of London and they are currently selling it in the store with the supplier tags still on them people need to know there either buying stolen goods or possibly get straight ripped off. Furthermore I posted a review on Maya a favorable one and it still is not published and in climax Mr. Shalhout embezzled 1 million dollars from American Express and went to prison for 3 years people need to know you are adding a criminal. Thank you for your time. Darryl willaman. P.s. these stores are in St. Thomas u.s.v.i.

Read full review of TripAdvisor and 3 comments
Update by darrylwillaman
Nov 20, 2018 6:51 pm EST

Ignore bad review it is a great store i wrote review its wrong store my mistake. Darryl w

Update by darrylwillaman
Nov 20, 2018 6:50 pm EST

Good store is there anyway to remove this review i wrote it and its the wronge store. Thank you. Darryl W

Update by darrylwillaman
Nov 20, 2018 6:48 pm EST

Good store please remove bad review .mistake.

Update by darrylwillaman
Nov 20, 2018 6:48 pm EST

Good store full warranty on everything in store please remove negative review.

Update by darrylwillaman
Nov 20, 2018 6:47 pm EST

Great store could you please remove negative review i had wronge store. Thank you. Darryl W

Update by darrylwillaman
Nov 20, 2018 6:44 pm EST

Palacio jewelers is a good store had the wronge store my apologies. Darryl

Update by darrylwillaman
Nov 20, 2018 6:40 pm EST

I was wronge about this store they are a five star rating store i recieved bad info. Palacio is a very good store.

Update by darrylwillaman
Apr 07, 2018 1:01 pm EDT

My # [protected] Darryl If anyone else has been ripped off by this clown contact me. Thank you.

Resolved

This is darryl willaman i am the one who filed the complaint against palacio it was the wronge store the right store is Maya jewelers not palacio i would like this review removed please. Thank you. Darryl willaman

Hide full review
3 comments
Add a comment
D
D
Debocious
, US
Dec 08, 2018 11:10 am EST

They are very nice people that strive to make the customer happy and help them to get exactly what they want. 5 stars.

D
D
Debocious
, US
Dec 08, 2018 11:08 am EST

This is a great store with 100% full garauntee. 5 stars all day got some high quality merchandise.

D
D
Darryl willaman
, US
Nov 03, 2018 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is Darryl it seems i was all wrong about palacio. All i can say is sorry right is right wrong is wrong my bad palacio.

D
Author of the review
D
darrylwillaman
, US
Nov 20, 2018 7:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is a five star store i had wronge store.

ComplaintsBoard
P
7:49 pm EST

TripAdvisor trip advisor

What have you done to your website? Have you ever heard of if it isn't broke don't fix it? I don't want [censor] sites popping up when I didn't ask for them. You are turning what used to be a good site into a garbage site. Congratulations.

This sad little lizard told me that he was a brontosaurus on his mothers side. I did not laugh; people who boast of ancestry often have little else to sustain them. Humoring them costs nothing and adds to happiness in a world in which happiness is in short supply.

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
M
9:13 am EDT

TripAdvisor tv ads and website

Trip advisor have a tv advert stating you can save up to 30% off the hotel you want.This is totally misleading and untrue.I hate these OTA, s who come up with supposed facts to mislead the public and persuade them to part with their money.On their website you search for a 2 night stay and the hotels are then displayed but only show the 1 night stay price.Again very misleading.
They are promoting themselves as a travel agent but you cant contact anyone.They have no phone number.Also they display hotels and then rate them as no 1 best value even though they may be the most expensive.I suggest this is because they either pay trip advisor more commission to be higher up the search rankings.This is again misleading the public into thinking they are getting a good deal.
The whole bunch of these OTA s like trip advisor, booking.com, trivago, expedia
need regulating properly

Read full review of TripAdvisor and 1 comment
Hide full review
1 comment
Add a comment
P
P
pigseyelou
, US
Jan 14, 2018 7:55 pm EST

The complaint doesn't go far enough. If you want us to leave the site and bad mouth it forever you are doing the right thing.

ComplaintsBoard
M
11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor unauthorized/faulty credit card charges

On July 5th I booked villa Melodia Uphoria Resort in Crete between July 30th until August 4th BR [protected], though a few hours later I've cancelled it and booked for the same period an other villa instead Lotus villa in Prines Crete BR2415436. I kept getting reminders from TripAdvisor for both venues and I kept informing Despoina the owner of the cancelled villa that she should refer to my cancellation on July 5th. On the other hand I was corresponding with the owner of the chosen villa, receiving orientation information and that she was looking forward to receiving us. All that happened through the convenient Rental Inbox. We had a wonderful vacation though to our unpleasant surprise while enjoying our vacation we found out that we were fully charged for both venues. On August 4th we received notice form the owner of the cancelled villa that we were fully charged EU916 since we did not show up. When I referred her to the Rental Inbox she wrote that I should ask for the refund from TripAdvisor since she did not receive the payment. While still in Crete I tried to access my Rental Inbox though with no success. My sense of helplessness kept on growing when there was no way in contacting anyone by mail. It took me quite an effort to finally get this site. We travel a lot and never did we encounter anything similar. Usually it is very easy to book or cancel. This is my first time to book anything through TripAdvisor and at present I feel that this is the last time. We expect receive the full refund of the EU916.
Best regards,
Miriam Berlovitz
Member of TripAdvisor

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
M
9:23 pm EDT

TripAdvisor vacation rental

Made a reservation in March for August. I needed two homes. Sent someone to look at the house. It was not up to my standards, and the other house was not ready. I spoke with the owner and cancelled after I found two properties close together. She said I would receive a full refund. Trip advisor kept money for one night's stay anyway as a booking fee. I paid booking fees on the other two houses plus the first one. I need all of my money returned. There is plenty of time to rebook the property. I feel ripped off!

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
V
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor all inclusive trips

We would always get memos on our company's fax machine that stated it came from our Human Resource dept. The company name on these memos was Trip Advisor. They offered all-inclusive vacation packages. I bought 2 packages and now that I was trying to use them, the phone numbers are disconnected. We continued to received faxes and the numbers were disconnected. I have researched but have not come up with anything.

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
A
5:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor hotel stay

I had booked a hotel for one night. I was booked a room for two teenagers and myself. The room that was booked was one bed and a pull out love seat to accommodate my boys. We had a day planned of arriving early and getting ready for our concert that evening. When we arrived o our hotel we were put in a room with only one bed and no pull out. I went to front desk and no other room was available. I booked a suite to accommodate two teenage boys. I am a little upset the I paid all that money for uncomfortable stay. Dealing with the front desk took awhile, not much of a relaxing stay. We didn't get to swim. our stay was 11/11/16

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
N
5:03 pm EDT

TripAdvisor refund problem

BOOKING NUMBER: BR19983847

I booked a vacation rental last March 16, 2016 for March 25 - 27, 2016 but i need to cancel the next day due to my grandmother was sent to ER. I called Trip Advisor and explained to the customer service my problem and hoping they could help me get a refund or a credit. But unfortunately once they have the money they won't give it back. I have booked on different trip/vacation website but they always have a policy of 24 hours even if you only booked a few weeks left. But apparently with TripAdvisor all they want is the consumers MONEY. They don't care about the consumer and no SYMPHATHY. They will screw people whatever it takes.

Read full review of TripAdvisor and 2 comments
View 0 more photos
Update by NickD56
Jun 01, 2016 12:34 pm EDT

Tripadvisor process all the money coming in and transfers to the booking agent after the commission.
I went to all the process talk with the TripAdvisor and refused to do anything about it even if i am booked less than 24 hours. As a consumer by law there's a 24 hour period that a consumer has the right for a refund.

Hide full review
2 comments
Add a comment
Wine Is Good
Wine Is Good
, US
Jun 01, 2016 9:54 pm EDT

Not always. There are no refund situations. Again, who is the booking agent on your credit card statement? That is who you get a refund from. The booking agent. It is like using orbitz to book a reservation and then trying to get your money from the hotel. You have to get refunded from the actual booking agent, which is not trip advisor. They are a referral agency only. Their website explains all of this specifically. I even posted the page for you,

Wine Is Good
Wine Is Good
, US
Jun 01, 2016 7:55 am EDT

Trip Advisor is NOT a booking agent. They are a referral and review site. They allow you to book through a 3rd party from their site when you find a destination that you like. Did you read their information and policies page before booking? It is on their website. I found it in less than 30 seconds.

https://www.tripadvisor.com/pages/terms.html

AS A USER OF THIS WEBSITE, INCLUDING INSTANT BOOKING, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER TRIPADVISOR NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED TRANSACTIONS MADE USING YOUR PASSWORD OR ACCOUNT; AND (2) THE UNAUTHORIZED USE OF YOUR PASSWORD OR ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH TRIPADVISOR AND OTHER USERS.

When you book a reservation facilitated by Instant Booking, we will collect your payment information and transmit it to the supplier to complete the transaction, as described in our Privacy Policy. Please note that the supplier, not TripAdvisor, processes your payment and fulfills your reservation.

TripAdvisor and its affiliates will not interfere with reservations arbitrarily, but we reserve the right to cancel or not process a reservation because of certain extenuating circumstances, such as when a reservation is no longer available or when we have reasonable cause to suspect that a reservation request may be fraudulent. TripAdvisor also reserves the right to take steps to verify your identity to process your reservation.

In the unlikely event that a reservation is available when you place an order but becomes unavailable prior to check-in, your sole remedy will be to contact the supplier to make alternative arrangements or to cancel your reservation.

What you need to do is contact the booking agent directly for the refund. Read the rest of the policy to find out how to do that.

ComplaintsBoard
J
10:46 pm EDT

TripAdvisor flipkey subsidiary of tripadvisor

I contracted to rent a condo in Belize through the Tripadvisor Website. I was asked to place a deposit of $1060 to hold the unit with the full remaining balance to be paid on 4/19/2016. My wife suddenly became ill and is being operated on for heart issues and can no longer travel out of the country in June which is when the contract was for. I contacted the owner on 4/15 and she graciously agreed to refund my full deposit. She sent a letter to that effect to Tripadvisor and they agreed to send my deposit to me. I have talked to their "customer service" people in India for a total of 2.5 hours trying to find out when my refund would come. I was told that if the owner allowed this she would end up owing tripadvisor a $150 dollar booking fee but tripadvisor would credit me for the full amount of my reservation. The Tripadvisor call center has been the most inept group of people I have ever dealt with. They told me that I would have to cancel my reservation on their site. When I tried to do that it said "do you really want to cancel your reservation and showed that if I pressed yes I would receive 0 dollars credit. I told the person that there was no way I would agree to that and that once they fixed it to show that I would receive the full credit I would click the tab. He became argumentative and said that was the only way to do it and to "trust him" I then asked to talk to his supervisor. His supervisor said that they still needed confirmation from the owner even though it was acknowledged that they had already received confirmation. She sent another letter to them stating her wish to have my ENTIRE deposit sent back to me because I had paid her directly for the $150 that Tripadvisor was going to keep. I have since talked to three more of their representatives without any confirmation that my deposit is on the way. They said that a "special team" was working on it. I asked to talk to that team and was told there was no way to get ahold of them. I asked how they would get the money back to me and was told that it would be deposited into my bank account. I asked them how that was possible since they didn't have my bank information and he didn't have an answer. This company is impossible to get ahold of at their MA. headquarters. You are stuck with people with very limited English and no authority to do anything towards resolving the issue.

Read full review of TripAdvisor
Hide full review
ComplaintsBoard
R
4:15 pm EST

TripAdvisor you can't list a business that is always open

My business is always open, 24/7, i tried to list the hours to 00:00 to 00:00 from monday to sunday but now it always says is closed!

I've been trying to get help from them, all i've got is silence
TRipadvisor is a good site THANKS to the users, so no support in this regard is a no-no.

Read full review of TripAdvisor
View 0 more photos
Hide full review
ComplaintsBoard
R
8:10 pm EST

TripAdvisor pricing

In mid-November 2015, I booked a double-queen, Bay view, guestroom for five nights in early January 2016 at the Cheeca Lodge & Spa in Islamorada, FL through the tripadvisor.com Website. The pre-tax price per night was $341.00. Now, the identical room is now available through Expedia.com and at least two other booking services for $319.00 a night. I called tripadvisor.com to inquire about how this could happen since tripadvisor claims to have the lowest rates. I have never dealt with such a cavalier, unresponsive, uncaring customer service rep in my life as the one I had the distinct displeasure of dealing with at this company. He equivocated, provided evasive, irrelevant information about the details and price components of my booking, but never responded to my question about the price differential. I will never book anything through tripadvisor.com again.

Read full review of TripAdvisor and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jun 01, 2016 8:02 am EDT

The price changes regularly. TA, though they allow the bookings through their site, do not actually book themselves. They allow agents to advertise through them, just like every other retail website does.

If you had booked through the hotel itself in November, and a sale happened in Jan, you would still face the same issue. Prices change. Sometimes up, sometimes down. This is common knowledge, even in grocery stores. One day milk is $4.99, the next week it is $3.79. There is no guarantee that the price will stay the same, and there is no law that says it must.

Would you have been willing to pay the difference if the price had been higher?

ComplaintsBoard
D
12:19 pm EDT

TripAdvisor annoying dog

They have a commercial with an obnoxious dog that says the word "Book" over and over again in an irritating tone. It's not cute or funny it's just extremely annoying. I have to turn the channel each time it comes on. One time I couldn't reach the remote fast enough and the commercial actually angered me. Usually I can put up with abrasive commercials and brush them off but this commercial seriously is obnoxious. The dog in the commercial is an ugly looking Boston Terrier and isn't even cute. Im not sure if they used a voice over or ran the dogs back through an auto-tune sort of thing to make it sound like it's saying the word "Book" but the way they did it is frustrating to listen to.

Read full review of TripAdvisor
View 0 more photos
Hide full review
ComplaintsBoard
O
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor misleading consumers

We recently tried to put a bad review on Trip Advisor concerning the misleading advertising, right out lies and horrible treatment we got at Sandals Bahamas and basically they refused to publish our review as they will only publish so many bad reviews in fear that Sandals will pull their funding from Trip Advisor.

Trip advisor claims they are neutral in the matter (but are funded by Sandals) just look at the good reviews and people can write anything they want, but if you put in a bad review Trip Advisor will do anything they can to keep you from publishing it.

People need to understand that Trip Advisor is funded by companies like Sandals that will do anything to keep you from finding out about their less than honest business practices and then write reviews themselves to keep the good reviews higher than the horrible ones that should be printed.

Read full review of TripAdvisor and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jun 01, 2016 8:03 am EDT

Every website that allows businesses to advertise on their site gets paid for that advertisement. Even the newspaper gets paid by their advertisers.

ComplaintsBoard
L
2:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TripAdvisor tripadvisor should be investigated/has the largest black market for fake reviews

Submitted 9/16/2014
Published waiting
PUBLICpublished review 9/16/14
AVOID TRIPADVISOR! 1. Two years ago ( 24 months) we have started notifying TripAdvisor about wrong plot-location we had in our profile, visible for the guests. Since then, nothing has been changed, even though we have sent them more than 30 e-mails. The location of our property at their website is visualized wrong and thus misleading our potential guests and causes to us financial losses. 2. Without our permission Triadvisor uploads photos in our profile which are clearly representing something else but not our property. They find them on the web without any confirmation from our side to publish them. 3. In the definition of the Court of Justice of EU, TripAdvisor is a search engine for accommodations, restaurants, etc. As a consequence, we would like to point out, that Tripadvisor is far from being useful for the customers, as well as for the business owners, especially when a guest, guided by their information, is looking for a certain accommodation 6 kilometers away from its real location. It seems that Tripadvisor don't care about their customers and their primitive structure consists only of unprofessional and incompetent employees. We would like to remind you that our property( Levitt Hostel)is a private trade mark ( part by Levitt Group) and is preserved by European Trade Law.Therefore you are not allowed to do any business without our permission. We have already send you more than 100 notifications for this matter, In case our property is still visible at your website in 5 business days we will turn to the courts for protection of our intellectual property. we will block and filter Tripadvisor in our network, so that no one from our guests will have access to Tripadvisor anymore..
In addition, we were invited by Tripadvisor representative ( 10 -15 times) to join their priority listing. WE AGREED AND PAYED HUDGE PRICE FOR PRIORITY LISTING, but in return, WE RECEVIE, , 0" customers and 2 years of negligence towards our reasonable complain about the wrong position on their map and fake pictures!
We'll do everything to hunt down Tripadvisor and Steve Kaufer ensure they face justice, however long it takes.

Read full review of TripAdvisor
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TripAdvisor censorship of negative reviews

As a long time poster on Trip Advisor, I am shocked to see that they are now censoring negative reviews of restaurants. I thought they were a trustworthy organization. They are not. I can no longer trust what they refuse to post.

I hope they are not doing what Yelp was doing when they were accused or removing negative reviews for a fee.

Read full review of TripAdvisor and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
A
A
Andy Boy Broccoli
Fort Mill, US
Feb 11, 2024 7:58 pm EST

I had always RELIED on Trip Advisor for EVERYTHING vacation or trip related. Well, that's come to an end. There seems to be a lack of understanding that users of their services WANT AND NEED INFORMATION, BOTH POSITIVE AND NEGATIVE, WHEN DECIDING ON NUMEROUS ASPECTS OF EVERYTHING RELATED TO TOURISM. My assessment of AVALON WATERWAYS CHRISTMAS MARKETS CRUISE; a vacation experience that cost in excess of $11,000.00 and was DEFICIENT in ALMOST EVERY WAY AND WAS FOUND TO BE "UNACCEPTABLE." The cruise line, and EXECUTIVE OFFICERS, ignored my post-cruise constructive appraisal/ comments. I believe that MY ABUSE has been EXACERBATED by the COLUSION OF TRIP ADVISOR AND AVALON WATERWAYS TO SHIELD THE CRUISE LINEMFROM HONEST ASSESSMENTS OF THEIR OFFERINGS. Isn't it important for prospective travelers to know about deficient 'in cabin' storage and an inadequate/ unworkable repository for luggage placement under the bed? What about guides abandoning their groups mid-tour; staffing levels that are too sparce to meet cruisers' needs; when the sanitation of common areas is questionable; what about when available dining venues is misrepresented and/or an excursion broadcast system that frequently becomes disabled or shorts out? What happened to the Avalon Waterways promise, "We cater to customers who value exceptional service, product knowledge, and first-hand experience above all else. " GONE: the way of the 15 cent hamburger.

N
N
neveragainwillitrustthissite
, US
Dec 25, 2017 5:42 pm EST

Will never use trip advisor again = they obviously do NOT post negative reviews and will simply let the owner of a horrible rental house edit and delete negative reviews.
Spent 2000 on a rental in Marathon that was bug infested, moldy, decrepit and unfit for humans --- posted a review, it was gone in a few days.

This is a fake advertising site for owners who pay to list.

M
M
Misha2017
, FR
Feb 14, 2017 12:31 pm EST

I confirm that TripAdvisor censors negative reviews. I went to 2 hotels in Sharm El Heik, Egypt, with my family. One was absolutely horrible (IberHotel) the other was good (RoyalGrandSharm). I posted a review for both on the same day. Guess what ? The positive review for RoyalGrandSharm was published in a couple of days. The negative review about Iberhotel was put in a pending status for a few weeks then it just disappeared! So I reposted it. Same thing happened : pending for a few weeks, than it disappeared again a second time! I have lost all trust in TripAdvisor and I am closing my account with them. What a band of crooks.

P
P
PDXTraveller
, US
Dec 15, 2015 7:14 pm EST

TripAdvisor absolutely censors critical/negative reviews. I just closed my account as I feel so disgusted and cheated. I recently went on a trip and posted four reviews, three positive (4-5 stars), and one negative (1 star and they deserve it). Guess what, they told me to edit my negative review for some BS reasons but it's such a pain that nobody will make the effort to do it, and they know it. So, they managed to bury my review without actually doing the dirty deed themselves. Guess they are smarter than just deleting my negative review, eh? Bravo. They are going the Yelp way and honestly these days I no longer trust any review site. I was one of the "top 2% reviewer in my [geographic area]", or so I was told in their spammy emails. Well, they don't deserve any more time, thought, or sharing from me anymore. Their site is absurd and stupid and I don't want to have anything to do with it from now on.

E
E
Erik Arckens
, US
Oct 05, 2015 9:14 am EDT

Tripadvisor definitely omits negative reviews, sometimes. I wrote about a bad experience in a restaurant in town here (Ghent, Belgium). Twice it was published AND revoked within a week citing unrelated offences to their guidelines.

D
D
derek lanser
avon, US
Sep 06, 2015 5:09 pm EDT

I wss kind of enjoying being a TripAdvisor reviewer. I thought you could trust their reviews. I have never felt more cheated than the rusty scupper in Baltimore's Inner Harbor. they ripped off 60 senior citizens for a table fee and they had a ship blocking the view. TripAdvisor should have kept that review active at least until they offered to refund the table fee... outrageous! I just don't think you can trust TripAdvisor anymore especially after I worked hard to make accurate reviews. if I write about something I really mean it I'm not just trying to get back at . somebody. I want people to know exactly what happens if it's negative that's just the way the chips fall. I think TripAdvisor is making a big mistake by spiking my negative review on the rusty scupper restaurant. what they did was just despicable. cheating a seniors group after they waited six months to see the tall ships. they absolutely don't care if they screw people over that's just a fact

D
D
derek lanser
avon, US
Sep 06, 2015 4:58 pm EDT

yeah I had a similar experience at the rusty scupper in Baltimore Inner Harbor this restaurant reserved tables for my mom senior group. they charge a hefty table fee for it and then they had a ship blocking the view. There right in front of the windows was some billionaires ocean liner. the senior group was really disappointed they couldn't see the harbour and the tall ships coming out for the 1812 celebration. I went straight to the top manager on duty ... the best way to describe his attitude is complete and total indifference.he refused to refund the table fee even though the senior group couldn't see anything and he wouldn't move their group I just think it was highway robbery to keep the table fee when they ruined my senior groups experience. The management never made good on a refund of the table fee I think that's outrageous. when I told the story on TripAdvisor I had no idea they would censor the truth that this place is run by greedy people who don't care they don't deserve your business.

ComplaintsBoard
M
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TripAdvisor ripped off on beach rental

Here is my sad story. Usually, when we take a vacation, we book a nice hotel at the beach, enjoy the service and feel secure that our best interest is being put forward. This summer, I decided to try something different. I wanted to rent a beach house and break away from the norm. So I thought I would try Trip Advisor since they claim to be the best. Here was the outcome.

I booked this property for a few days for this Aug. 2013 through the Trip advisor/Flipkey website and was ripped off by another party that had compromised the website and or the owners email address. Basically, we were scammed out of over $500.00 and we will not be taking a vacation along with our money not being returned. A week from our arrival date we were told the house has burned down and they were really sorry, along with a lot of other lies.

So then the crook says, we will refund your money and give you an additional $250. As a sign of good faith along with a free week in the future..yeah right! Once bitten shame on you, twice bitten shame on me! Oh, and would I please send over some new bank transfer information. It really is amazing how the major website providers still have this problem with petty theft. By making the proper investment, these intrusions can be filtered. So all along, I was dealing with an imposter using the owners name, if in fact it is a real property and is truly on the market for rent. Remember I booked the house via Trip Advisor and sent the information through there site to the supposed owner of the home.

After contacting Trip advisor about my concern that I was being ripped off they kicked the can over to the company Flipkey and offered me no help what’s so ever even though I booked the property via the Trip advisor site. This will be the last time I use Trip advisor for anything, outside of reviewing Trip advisors customer service or lack of.

The customer service rep at Flipkey told me most likely, I have in fact been taken for my money and that they would make contact with the real owner to see if they were aware of dealing with me, just to double check. Gee, thanks a lot, how about securing your web site! I was told this happens a lot, thanks for letting me know now!

I would recommend not using these websites to book travel since the only real concern is there fee and in fact offer you no protection what’s so ever. DEAL WITH THE OWNER DIRECT! Because when you need help from the travel site providers, they disappear faster than the crooks!

Looks like we will be having a ‘staycation’ this year. Bummer for the kids.

PS As of today, I have been in touch with the real owner [I think] and she is shocked as well that this has happened and sorry as well. Much more than what I got from Trip Advisor. Once again, my advice is to book direct!

Read full review of TripAdvisor
Update by mark nitti
Aug 07, 2013 1:15 pm EDT

Here is my sad story. Usually, when we take a vacation, we book a nice hotel at the beach, enjoy the service and feel secure that our best interest is being put forward. This summer, I decided to try something different. I wanted to rent a beach house and break away from the norm. So I thought I would try Trip Advisor since they claim to be the best. Here was the outcome.

I booked this property for a few days for this Aug. 2013 through the Trip advisor/Flipkey website and was ripped off by another party that had compromised the website and or the owners email address. Basically, we were scammed out of over $500.00 and we will not be taking a vacation along with our money not being returned. A week from our arrival date we were told the house has burned down and they were really sorry, along with a lot of other lies.

So then the crook says, we will refund your money and give you an additional $250. As a sign of good faith along with a free week in the future..yeah right! Once bitten shame on you, twice bitten shame on me! Oh, and would I please send over some new bank transfer information. It really is amazing how the major website providers still have this problem with petty theft. By making the proper investment, these intrusions can be filtered. So all along, I was dealing with an imposter using the owners name, if in fact it is a real property and is truly on the market for rent. Remember I booked the house via Trip Advisor and sent the information through there site to the supposed owner of the home.

After contacting Trip advisor about my concern that I was being ripped off they kicked the can over to the company Flipkey and offered me no help what’s so ever even though I booked the property via the Trip advisor site. This will be the last time I use Trip advisor for anything, outside of reviewing Trip advisors customer service or lack of.

The customer service rep at Flipkey told me most likely, I have in fact been taken for my money and that they would make contact with the real owner to see if they were aware of dealing with me, just to double check. Gee, thanks a lot, how about securing your web site! I was told this happens a lot, thanks for letting me know now!

I would recommend not using these websites to book travel since the only real concern is there fee and in fact offer you no protection what’s so ever. DEAL WITH THE OWNER DIRECT! Because when you need help from the travel site providers, they disappear faster than the crooks!

Looks like we will be having a ‘staycation’ this year. Bummer for the kids.

PS As of today, I have been in touch with the real owner [I think] and she is shocked as well that this has happened and sorry as well. Much more than what I got from Trip Advisor. Once again, my advice is to book direct!

Hide full review

TripAdvisor Customer Reviews Overview

Tripadvisor is a leading travel website that provides a platform for travelers to share their experiences and reviews of hotels, restaurants, and tourist attractions. With over 860 million reviews and opinions, Tripadvisor is a trusted source for travelers looking to plan their next trip.

One of the key strengths of Tripadvisor is its user-generated content. The website relies on the experiences and opinions of real travelers, which provides a level of authenticity and transparency that is hard to find elsewhere. This means that travelers can get an accurate picture of what to expect from a hotel, restaurant, or attraction before they book.

Another positive aspect of Tripadvisor is the wide range of options available. The website covers destinations all over the world, from popular tourist hotspots to off-the-beaten-path locations. This means that travelers can find reviews and recommendations for almost any destination they are interested in.

In addition to reviews, Tripadvisor also offers a range of other features to help travelers plan their trips. These include price comparison tools, booking options, and travel guides. This makes it a one-stop-shop for all travel-related needs.

Overall, Tripadvisor is a valuable resource for travelers looking to plan their next trip. With its user-generated content, wide range of options, and helpful features, it is a trusted and reliable source of information for anyone looking to explore the world.

TripAdvisor In-depth Review

In Summary: TripAdvisor stands as a comprehensive travel companion, offering a wide array of services and user-generated content to assist travelers in planning and booking their trips. Its extensive review system and community engagement are standout features, though some users may find the site's monetization strategies, such as advertising and partnerships, to influence its content.

Website Usability: TripAdvisor's website is well-organized with a clear navigation structure, making it easy for users to find information on accommodations, flights, car rentals, and travel experiences. The site is mobile-responsive, ensuring a seamless experience across devices. The search functionality is robust, allowing users to filter results based on various criteria.

Range of Services: TripAdvisor offers a broad range of services, including accommodation booking, flight booking, car rental services, and travel experience booking. Users can plan nearly every aspect of their trip through the platform.

Quality of Content: The accuracy of information on TripAdvisor is generally reliable, with a vast number of reviews providing depth and a diversity of opinions. The platform encourages photo and video contributions, which enhances the authenticity of the content.

Customer Service: TripAdvisor provides adequate customer service with responsiveness to inquiries. However, the resolution of issues may vary. Support channels include chat, email, and phone, offering multiple ways for users to seek assistance.

Pricing and Value: The site features comparison tools and occasionally offers deals and discounts. Transparency of costs can be an area for improvement, as users have reported unexpected fees in the past.

User Community: TripAdvisor has a highly engaged user community. The trustworthiness of reviews is generally good, though there have been concerns about fake reviews in the past. The platform has a verification process for reviewers to help mitigate this issue.

Trust and Credibility: TripAdvisor has a strong reputation in the travel industry and has received various awards and recognitions. It has comprehensive security and privacy policies to protect user data.

Additional Features: The platform includes travel forums for peer advice, travel guides, and articles for inspiration, and offers multiple language options to cater to a global audience.

Business Model: TripAdvisor's business model includes advertising and partnerships, which can sometimes be a point of contention for users who question the impartiality of the content. The commission structure and user data handling are not always transparent.

Overall User Experience: Users generally find the ease of booking and the satisfaction with the travel planning process to be high on TripAdvisor. The site has a good repeat user rate, indicating that many travelers return to the platform for future trip planning.

Pros and Cons: Strengths of TripAdvisor include its vast user-generated content and review system, the range of services offered, and the engaged community. Areas for improvement include more transparency in its business model and pricing, as well as continued efforts to combat fake reviews.

Final Verdict: TripAdvisor is a valuable resource for travelers seeking a one-stop-shop for planning and booking various aspects of their trips. With its extensive reviews and community input, it can greatly assist in making informed travel decisions. Potential users should be aware of the influence of advertising and partnerships on the platform, but overall, TripAdvisor is recommended for its comprehensive services and user-friendly experience.

How to file a complaint about TripAdvisor?

Here is a guide on how to file a complaint against TripAdvisor on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is usually positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with TripAdvisor in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with TripAdvisor. Include key areas of concern, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against TripAdvisor on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact TripAdvisor customer service

Phone numbers

+1 (781) 800-5000 +1 (682) 605-3864 More phone numbers

Website

www.tripadvisor.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with TripAdvisor?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TripAdvisor Customer Service. Initial TripAdvisor complaints should be directed to their team directly. You can find contact details for TripAdvisor above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TripAdvisor. Discuss the issues you have had with TripAdvisor and work with their customer service team to find a resolution.