The complaint has been investigated and
resolved to the customer's satisfactionResolved Tribute Gold Master Card — Awful experience
resolved to the customer's satisfaction
I signed up for a Tribute Gold Master Card in response to an ad that came in the mail claiming that it would fix my credit score, and I was virtually pre-approved. I was approved, and my Tribute Card came in the mail shortly thereafter. I've used it for the past few months with no problems, until a couple of weeks ago I recieved a call from a salesman telling me about a new product that Tribute was offering called Privacy Matters.
This new product, like many others that are offered by credit card companies, will monitor your account for fraud and give you a free credit report every month. I decided to sign up for the service, but was told that the service wouldn't become active until I received the welcome kit and activated it by phone. I figured this would be no problem.
Well a few weeks went by, and the welcome kit came in the mail the same day as a phone call from Tribute saying that my account was past due and that if I didn't set up a payment before hanging up, I would go to collections. My statement says I am not due until the 30th, and the call came on the 21st. I was somewhat angry, but I set up the payment
Today, I received something in the mail that says that my account is overdrawn, and that they have revoked my credit card privileges with them. I looked at my account on line and found out why. They have charged me an overlimit fee for the supposed 'late' payment, as well as billed me for this 'privacy matters' thing that I haven't activated yet.
Not only am I angry that I have been billed for a service I am not using, I also don't feel its right to charge a late payment fee and threaten to send someone to collections for not being more than 9 days early, and I also am very dissatisfied that I am down one less credit card.
If any big whig lawyer from Tribute is reading this, I hope you are prepared to deal with a lawsuit and I'm not afraid to do it either. See you in court. I don't see this as anything but fraud. Just add Tribute to the long list of other dishonest and fraudulent companies out there.