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TRESemme
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1.0 35 Reviews

TRESemme Complaints Summary

0 Resolved
34 Unresolved
Our verdict: Engaging with TRESemme at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TRESemme reviews & complaints 35

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Newest TRESemme reviews & complaints

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7:39 am EST
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TRESemme Keratin shampoo and conditioner

I am writing wrt a recent incident that has happened to my mother after using your products.
The product in question is: TRESemme Keratin Smooth Shampoo and conditioner. I have recommended her to use this brand. She bought the products from Shaheen CHemist in F-11 Islamabad, Pakistan.
Upon use of the product (especially the conditioner), her hair started fusing together. My mother has had long, beautiful hair ALL her life. Following the use of the conditioner she felt she was not able to comb through and her hair were very badly tangled. In a desperate attempt to detangle them she put more conditioner - which in normal circumstances would work. This worsened the situation and within a fee minutes around 27 inches of her hair had fused together in a big tangled ball. In her desperation she rushed to the salon, where after several hours of effort, they were still not able to detangle her hair. The hair had been somehow burned, and glued together, and the reaction continued to move upwards. Having realized this they cut off the hair - all 27 inches of beautiful long hair.
My mother has been traumatized by this experience and having never cut her hair in life, is now extremely depressed having shoulder length hair at 60 years of age.
I need to understand if this product has a chemical that is not appropriate, was counterfeit, or expired. Whatever the case, my mother, as a consumer PAID for a branded product sold under Unilever's name from a reputable local retailer. Even if the product was not original I believe it is the company's responsibility to ensure counterfeit products are not sold under its name. Unilever Pakistan have dismissed the matter by saying, this is not 'their' product. The retailer claims the product was imported from a reliable supplier.

I would like the company to analyze this matter and take appropriate action. My mother did not deserve to go through this trauma and should be compensated accordingly.

Desired outcome: Confirmation of the real reason for this damage and compensation to my mother for this traumatic experience.

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11:25 pm EST
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TRESemme Shampoo and conditioner

I've used this product for years and thought it was a problem in my diet routine because my hair has come out in handfuls, my scalp is always irritated no matter what type of product I use from this company and hair is very brittle. I have noticed that I am not the only one with this issue and there has been a lawsuit out in place. Not only for this company but for my "Suave" products and "Dove" products as well. Hoping for a resolution as to my hair being very damaged from all these shampoo and conditioner products.

Desired outcome: Contact for compensation

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2:31 pm EST
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TRESemme Shampoo and conditioner

I have been using your shampoo and conditioner and noticed i was loosing so much hair, even running my fingers through my hair id end up with a buch of strands in my hand even still in contact with the root which showed my hair wasn't just snapping!
I put it down to stress untill i saw other people have had the same problem its completely destroyed my confidence my hair is thinning by the minute and im trying everything to stop it falling out. It ridiculous

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0101Sam
, US
Feb 23, 2021 11:19 am EST
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I am having the same problem and l was putting it down to my age...l contacted tresemme. They phoned me every week to see how my hair was l told them every week my hair is still falling out.They suggested I go to the Dr in case it's to do with my health ...l went to the Dr and had test done .. And it was nothing to do with my health...l told Tresemme the following week what the result was...The person that ph me every week said they can offer me £20 vouchers...I declined it ...He said it was out of his control now...and he has to pass my case on to someone else...And someone else will be in touch with me...lts been a week and a half and l have not heard from anyone ...But l will take my case further...

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6:59 pm EST

TRESemme Shampoo

I have been tresemme for awhile now and my hair keeps falling out and burning and itching I had no idea it was the shampoo ! Until this last time all my hair came out by the hand full ! I cried so hard how am I going to get my hair to grow back? I have to shave my head it's nothing left just edges and one in the back. I cry everyday I see my hair ! I can't even go to the salon I'm afraid it they will laugh and put me on social media ! No one deserve this all my hair and confidence is gone ! My anxiety is thru the roof.

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2:18 pm EST

TRESemme Keratin tresemme shampoo and conditioner

Hi I have been using your tresemme keratin shampoo and conditioner since may irritated scalp in the last couple monthsi would appreciate some kind of reason as to why you sell this product. My friend recommends tresemme but I fancied the keratin range as it promised alot but I have had nothing but itchy flaky scalp and hair loss from front an sides

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4:19 am EST

TRESemme Keratin Shampoo and Conditioner

I lost so much hair and still shedding till this day. Worst product I ever experienced a bad reaction to my body. Why not warn your consumers about the health issues concerning whats in your products? I am very disappointed! my hair has never fall out as much as it has since using this brand shampoo. This entire time I thought it was stress, but never imagined it being the shampoo and conditioner being used. Hope they take all your brand shampoos off the shelves at the stores to warn others what is happening. I shed so much all day during the day... its ridiculous!

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4:26 am EST

TRESemme Tresemme hot hair dryer

I have, over the years, brought quite a few of your brush dryer because they are the size I prefer, however, everyone of these has had to be thrown away with the same problem, I do not change the brushes because they are very difficult to change, but in every occasion the problem has been the brush loses its grip and just keeps twisting round and not gripping the hair, this usually happens after the dryer is over a year old and sometimes only just over. I will no longer be buying your dryers. You are also very difficult to contact

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2:22 pm EDT

TRESemme Flawless curls mousse

I purchase the above product very frequently. For the first time, I have found that the product still has approximately 1/4 remaining and it will not spray. I would like a refund. In the past I have always been extremely satisfied with your product. Thank you, Caroline Mockabee, 1836 Bobtail Drive, Maitland, FL 32801. The number is [protected].

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12:27 am EDT

TRESemme tresemme company

I have used Tresemme ain't breakage shampoo and conditioner for years. Same formula as always. So I go buy new shampoo and conditioner and it's in a new bottle. Okay they changed bottles. Then looked o. The back and you guessed formula was changed. Called them and they lied and said that the formula hadn't changed. I told them I'm looking dead at it. Then got hung up on

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11:23 am EDT

TRESemme allergic reaction on using cleanse and replenish shampoo or botanique conditioner

Washed my hair in the shower Friday morning 12th of July 2019 I developed a rash down my neck, into my scalp, with mini welts that are extremely itchy. Top of my ears red swollen and itchy.
The products-Cleanse and Replenish Shampoo and New Botanic cleansing Moisture and Replenish Conditioner, New cleansing conditioner 0% parabens dyes sulphates
I am not sure which of the products affected me, since now I am afraid to try them again since the rash has not gone away and I am still in distress and extremely uncomfortable.
I would like to do a test on the conditioner and see if I have a reaction, since I believe
it is the Shampoo. How do I go about doing that? I would have bought the matching shampoo to the conditioner but Dischem Hillcrest were out of stock. I purchased Tresemme because of the promotion that was offered on TV. I was taken by the idea of a range of products that have no parabens dyes sulphates in them.
I would still like to try the Shampoo match to the conditioner I purchased.
Please advice, Kind Regards Claudia Bell
Please my e mail address is [protected]@mweb.co.za my name is Claudia Bell [protected]

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4:01 pm EDT
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TRESemme shampoo + conditioner

I have purchased the shampoo and the conditioner of tresemme the clean and replenish type. I have used only these products together as directed while showering. After the shower my neck is extremely hot and burning and red! Very sensitive I have gotten a chemical burn from using this product. I tried it once more to see if it was a freak incident but it happened again. I have used a ton of tresemmes products in the past. I'm not sure if this is a bad batch but I will no longer be buying their products.

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12:04 pm EDT
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TRESemme curl hydrate shampoo & conditioner

2 weeks ago I started using the above mentioned shampoo & conditioner. Nothing has changed in my routine other than using this product. I am now losing my hair. Please see the related picture. If I run my fingers through my hair I get this amount or more hair. This is becoming very worrisome. Needless to say I will stop using this product. A warning label should be placed on your products.

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president bear
Johns Island, US
Oct 31, 2020 12:25 pm EDT
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I used Tresemme Keratin Smooth for the first time on September 24. By that evening my hair started falling out and it hasn’t stopped as of October 31. I have always had beautiful thick course straight hair. I have literally lost all my hair and am being treated with steroid shots and steroids. Too early to tell if hair will grow back. All other causes of inflammation have been ruled out through 3 blood panels and a scalp biopsy. No changes in my routine except this shampoo. No hereditary baldness. No hormone issues. No thyroid issues. Not female pattern hair loss, not vitamin deficiencies, no lupus etc. Thank God I am healthy. I would have never used this shampoo except our bathroom was being redone and it was a new bottle in my guest bath. This is the most stressful event in my entire life. Shampoo has a formaldehyde releaser (dm dm hydantoin) and many other chemical irritants and no warnings on bottle. Do not use this shampoo.

ComplaintsBoard
M
8:43 am EDT

TRESemme Adverse Event

Maria El Hayek - Pharmacist
The moment I started using the new Tresemme formulation "Keratin Smooth Shampoo", my hair started to develop dandruff.
At first, I noticed very mild dandruff. So, I went and washed my hair again (using the Tresemme shampoo) for the second time. After the shower, I inspected my scalp and it was filled with dandruff!
Since the only change to my hair-washing habits is the Tresemme product. I stopped using it and washed my hair with a no-dandruff shampoo (Clear) for 2 days. The dandruff has almost completely disappeared from my hair.
This is the first time I have dandruff and the first time I fill out a complaint for a Tresemme product!
Being a pharmacist, I assume that this might be due to the fact that the shampoo over-dried my scalp and this resulted in dandruff formation.

I hope you take this into consideration.

Regards,
Maria

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9:55 am EST

TRESemme Hair start falling and Dandruff increasing day by day

I bought Tresemme Hair SPA REJUVENATION Shampoo and applied it normally and after 2 - 3 hours I realized that my scalp is stretching and dry like never before. I suddenly saw that dandruff is growing and my hair start falling. I thought it is because of cold weather but after 2 days my wife explained the same problem with me. Its been a week and problem is still there. I have to apply oil daily to get rid of dryness. I am very pissed off.

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10:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TRESemme - Don't Waste Your Money

I hate having to wash my hair so much, because the Italian in me caused me to have somewhat oily hair...I don't like to wash it too much because I don't want to dry it out or damage it. So, I thought I'd try the new TRESemme FreshStart Dry Shampoo. They advertise that it is great to use between shampoos. I finally decided to give it a try. I hesitantly...

Read full review of TRESemme and 11 comments

TRESemme Customer Reviews Overview

TRESemmé is a hair care brand offering a range of products designed to help achieve salon-style hair at home. Their lineup includes shampoos, conditioners, styling aids, and treatments tailored to various hair needs, from moisture to volume and repair. TRESemmé aims to provide professional-quality products accessible to a broad consumer base, catering to different hair types and concerns. The brand also provides hair styling tips and tutorials on its website to assist customers in achieving their desired looks.

TRESemme In-depth Review

In summary, TRESemme is a well-known brand that offers a wide range of hair care products. They are recognized for their professional quality at affordable prices. While there is room for improvement in areas like sustainability, overall, the brand is appreciated for its effectiveness and easy availability.

Brand Overview

TRESemme is a popular hair care brand with a professional heritage. It is marketed as providing salon-quality products for daily use at home. The brand has built a strong image and is known for its association with fashion events.

Product Range

The product range of TRESemme is extensive, including shampoos, conditioners, styling products, and treatments. They cater to various hair needs such as moisture, repair, volume, and color protection.

Ingredient Quality and Safety

TRESemme commits to quality and safety in their ingredients, although some products may contain sulfates and silicones, which some users prefer to avoid.

Pricing and Value for Money

The pricing of TRESemme products is competitive, offering good value for money considering their professional-grade positioning.

Packaging and Sustainability Efforts

The brand has made efforts to improve the sustainability of their packaging by using recyclable materials. However, there is ongoing discussion about the need for further improvements in this area.

Effectiveness of Products

Many users find TRESemme products effective, especially for achieving salon-like results. The brand is often praised for its ability to improve hair texture and manageability.

Product Availability and Accessibility

TRESemme products are widely available in many countries, both in physical stores and online, making them easily accessible to a broad audience.

Customer Service Experience

Customer service experiences vary, with some customers reporting positive interactions and others suggesting there is room for improvement in customer support.

User Reviews and Testimonials

User reviews are generally positive, with many customers expressing satisfaction with the results after using TRESemme products. However, as with any brand, there are mixed opinions.

Brand Reputation and Industry Standing

TRESemme has a strong reputation in the hair care industry, known for its professional background and presence in fashion events, which enhances its credibility.

Innovation and Product Development

The brand continues to innovate, regularly introducing new products and formulas to meet changing consumer needs and trends.

Company's Commitment to Diversity and Inclusion

TRESemme expresses a commitment to diversity and inclusion, though specific initiatives or programs are not detailed in this review.

Return and Refund Policies

The return and refund policies may vary depending on the retailer. It is advisable for customers to check the specific policy of the store where they purchase TRESemme products.

Loyalty Programs and Discounts

While TRESemme itself may not offer a loyalty program, discounts and promotions are often available through various retailers.

Website Usability and Online Shopping Experience

The TRESemme website is user-friendly, with clear categories and product information. Online shopping experience may depend on the retailer's website, as TRESemme does not sell directly to consumers.

How to file a complaint about TRESemme?

### Guide on How to File a Complaint with TRESemmé on ComplaintsBoard.com

1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with TRESemmé in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about your experience with TRESemmé.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

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This guide will help you effectively file a complaint or review about TRESemmé on ComplaintsBoard.com.

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Contact TRESemme customer service

Phone numbers

1800 888 449 8800 200 1200 More phone numbers

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www.tresemme.com

Most discussed TRESemme complaints

Don't Waste Your Money
5
(opinions to this review)

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