Travelocity
reviews and complaints

Hello, I made a package trip plan with Travelocity on May 2, 2021, worth over $4, 000 (Flights, Hotel, Insurance) and was issued an Itinerary # [protected]. The airline cancelled the flights and when I reached out to Travelocity I discovered that the Itin # could not be found. After a lengthy chat and 4 more lengthy calls, each agent I spoke with said that they could not find the Itin and that they could not help. I offered to email the supporting docs but Travelocity would not provide an email address.

I continued to get texts and emails from Travelocity regarding this trip, all referencing the Itin # stated above. When I would call support the automated system would ask about which portion of my trip I wanted to discuss. So, somehow the Travelocity system did have some way of finding my trip plans but none of the agents could locate the itin and make the cancellations I wished due to the flight cancellation by United.

I am unsure of the cancellation and refund status and can not reach anyone at Travelocity who can help, despite being promised that they would find the problem with my Itin and resolve it.

I booked a trip from the US to Athens in early 2020 with Travelocity. It got canceled because of Covid. Now that I feel safe enough to travel again...and because online it says I have to use it by Decembr 31st 2021 I would like to travel. When I try and book online or on the app it says there is an error and to try again. This has been happening for months. When I call they tell me to book with Turkish Airlines and when I call Turkish Airlines they tell me they cant help me either. This has been happening over and over again. I have spent hours on the phone trying to use my credit and no one will help.

Booked a room for 5 am and after paying with my credit card they sent me an email stating my check-in was at 2 pm. I needed a room right then and there so I went with someone else. They didn't want to refund me for their error and the supervisor Kyle I spoke to never called me back and when I called Travelocity back they said I can't speak Tia. Supervisor unless I have a valid reason which he didn't seem to think I had so I was denied speaking to a supervisor. All of this for $120. Never using them again.

I recently booked a rental car through Travelocity, but when I went to go pick up the car my credit card was not honored and I was going to a funeral a real inconvenience, and now I'm being thrown around in regards to my refund. The rental car company attempted to refund me but couldn't because Travelocity charged me. Iv'e continued to call and get a run around about my money.
Iteniary-[protected] Sixt rental [protected]/US6ED000

itinerary [protected] Travelocity issued a credit for $616, 76 for hotel cancelled during the pandemic. I contacted the hotel direct on 7/22/2021 and they said that they have never collected and money form Travelocity and issued a full credit. I have contact Travelocity customer service twice. 8/25/2021 and 9/27/2021 both agents indicated I was due a refund but on 9.29.2021 I received a email from Travelocity indicating no refund due.
Here is the email I sent and received from Ca' Sagredo Hotel.
R: Trip cancellation
Yahoo
/
Greece Cancel trip 2021

Ca' Sagredo Hotel
To:
Thomas Smart

Fri, Jul 23 at 3:12 AM

signature_[protected]

Immagine che contiene testo, acqua, esterni, costa Descrizione generata automaticamente

Dear Mr Smart,

we thank you for your kind email.

Good note has been taken of your request and we wish to inform you that we have never charged the amount on your credit card; the reservation have been always cancelled free of charges.

Please double check with Expedia.

We remain at your entire disposal for further information and best regards

Annalisa Garbetta
Reservation Department

signature_[protected] signature_[protected] Immagine che contiene esterni, bottiglia, segnale, verde Descrizione generata automaticamente
Immagine che contiene testo Descrizione generata automaticamente

CA' SAGREDO HOTEL *L
Campo Santa Sofia, 4198/99 - Ca' D'Oro
Tel: +[protected] - Fax: +[protected]

[protected]@casagredohotel.com - www.casagredohotel.com
signature_811581694signature_[protected]

Ca' Sagredo Hotel S.r. l. Sede Legale: via Folli Egidio, 25/29 - 20134 MILANO
CF/P. IVA [protected] Reg. Imp. N° REA MI-1842297

Please note that your data will be processed using electronic systems, in compliance with the new European General Data Protection Regulation (EU n. 679, 2016) and solely for the purpose of sending information, confirming bookings or other services.
Please click here for GDPR policy: http://www.casagredohotel.com/privacy-en. pdf

signature_516139822Please Think Green

Da: Thomas Smart
Inviato: giovedì 22 luglio 2021 16:49
A: Ca' Sagredo Hotel
Oggetto: Trip cancellation

Good morning, I had a reservation with your hotel for May 14 through May 17th 2020 which was cancelled and I rebooked for April 1 through April 4th 2021 which was also cancelled. I have a credit on Travelocity #[protected] for $616.76 for travel by Jan. 1, 2022. We will not be able to meet these requirements. Due to the circumstances of the worldwide Pandemic, could you offer a refund. I will try to rebook at some later date. Thank you for your consideration. Tom Smart

Husband made anniversary plans weeks in advance. We found out there was a death in family. Contacted travelosity before cancel / refund date. Wanted to reschedule and they said nothing available so we asked for a refund. Customer Service said we will get a refund we were within limitations for it. Had to Book again with Travelosity for LA. funeral. We received numerous emails from Travelosity saying they were still trying to contact the hotel. The last one we received we were told the hotel isnt answering so we got denied our money, and there is no refund. I have attached the conversations with the customer sales rep. Screen shots of all the emails that were sent but nobody knew what the actual problem was... we had to explain over and over... We just want our money back as told we would considering we called within the limitations for the refund. We have never had any problems with Travelosity. Just feel like you are not working for your customer.

Good Day,
I have to say that I have been booking flights and hotels through Travelocity for over 10yrs. Everything was easy and seamless until I had a problem.

I had a number of flights booked to a few Caribbean islands for April and May 2020. On April 10th, 2020 the airline(Caribbean Airline) cancelled all flights. I contacted Travelocity and cancelled my reservations.

Caribbean Airlines did not travel again Internationally until late July 2021. On August 4th, 2021 I called and rebooked my flights with Travelocity after paying the additional charge for the higher fare. I also purchased an additional flight. I received confirmation by email from Travelocity about all three flights.
Luckily the airline changed the times on that flight two weeks ago. When speaking with the airline to confirm new times I was advised that there was only one flight booked.
I contacted Travelocity. After 2.5hrs on the phone with them I was advised that a manager will contact me within 24hrs. Two days later I called again as no one contacted me. As a matter of fact I called about five times over a week. I was upset but I remained calm and professional. Each time I was on the phone for lengthy periods. Each time I asked for a manager and none were ever available. They kept telling me that the manager would call. |I advised that they have never called from other promises. I NEVER was able to get any help and no manager ever called me.
On a couple occasions I was advised that the tickets were expired. I advised that the airline gave extensions as they were not flying. No one could or would help me. Apparently two of the confirmed tickets were cancelled by Travelocity without my knowledge.

I eventually called the airline and told them of my predicament with travelocity. The airline was great and quickly rebooked me.
At this point I am extremely happy with the airline. The service I received from Travelocity was the worst I have ever had. I am sure this complaint will just be filed but I had to get it off my chest.

My Case# is [protected] I spoke with a Ziad, Zack, Renata among others. I really don't believe that's their names cause I caught a couple of them in lies to me.

Have a pleasant day
Neil McEachrane

Are you kidding? I have spent thousands with this company on flights - hotels- car rentals, but this fiasco 3 hour ordeal of a car rental and speaking with Customer Agents whose 2nd language is English and not first, how the hell are you to resolve highly complicated scenarios across the ocean in another time zone. Travelocity a -10 in customer service and relying heavily on cheap overseas labor while the US population paying in US dollars has to expend, exasperate, and test the patience of the Customer through fake names and illiterates! And it will be getting worse with an open border allowing illegally in viral diseased 3rd world country illiterates into the USA for the specific agenda of the far left radicals to retain power through exploitation of illegals, illiterates all to retain political power! People does it get any worse that you lose US $$$'s that you have been taxed on and then you have to put up with this cheap exploited overseas labor from American companies? Houston we have major issues to reform!

After carefully reading ALL written restriction regarding COVID for a trip to Bermuda on June 15th for travel on June 26 - and found nothing except testing prior to travel and once while there. Nothing about vaccines. As soon as I booked and the confirmation came thru it notified us of mandatory vaccines. I IMMEDIATLEY CALLED TO CANCEL - I also emailed and "chat" about this because I did not have a vaccine nor could I receive one in the time allotted. I also insured the trip as well. While they cancelled much of the trip they kept the "insurance fee" along with a cancellation fee. Now the time between the confirmation and the cancelled is 11 minutes. I would never do business with them again. What a scam!

On Saturday 8/28/21 I was going to be traveling to New Orleans with my mom and friend. Unfortunately, our plans had to be changed because New Orleans was mandatorily being evacuated due to a category 4 hurricane that damaged many buildings on Sunday 8/29/21. The Marriott Hotel in New Orleans was kind enough to give us a full refund but American Airlines for some reason took off flight toward New Orleans. I'm not sure how that was possible if people were told to evacuate. I requested a refund from Travelocity and American Airlines with just a bunch of back forth. Neither company wants to take responsibility for giving us a refund which is absurd. We would have went if it wasn't for a hurricane. Who would put their lives in jeopardy just to be turned around anyway once you get there?

I was not able to fly to Paris as I am an older adult at risk for COVID. My trip was on March [protected]) and I have requested a refund many times but I was told British Airways does not want to do it because I did not cancel my trip. I tried calling and emailing Travelocity but got no answer for months, I also tried chatting and cancelling on line with both companies. I called BA and even went to the airport to ask BA about the flight and I was advised not to travel as flights were getting cancelled everywhere (my connecting flight in London was cancelled). Travelocity gave me credit for the flights with BA but I need a refund. I contacted BA and they send me to you and vice-versa. Please help me.

I booked a hotel room for the wrong date and immediately noticed the mistake after I hit the button. I called right away and waited on hold for at least 1/2 hour. I told customer service rep what happened and he said there are "no refunds" I told him I just wanted to change the date. After some discussion, he told me to contact the hotel to see if they would be willing to contact Travelocity to cancel the reservation. The hotel agreed and sent Travelocity an email stating that (what we were told to do). The hotel was so accommodating and treated us with exceptional service. They sent the email while we were there. I also sent an email to Travelocity. I fully expected a refund, but they reneged on that promise. I just wanted to change the date and rather than doing that, they gave me the runaround. I will never use a third party site again. I was human and made a mistake. Travelocity has no empathy. They just treat every customer the same with canned answers instead of being customer centered and try to fix the problem. Travelocity could have easily changed the date of the reservation and no one would have lost money.

Travelocitty Thomas for an all inclusive resort on the beach I am in a self-service condo isolated area there is no pool or beach that I can walk to from the backyard patio as advertised I cannot walk and there's no concierge's or any type of amenities in terms of breakfast lunch and dinner

travelocity and a travel company made in the backyard, I bought a travel package to orlando, canceled my flight from Nj to Orlando, and not even told me, I had to buy another ticket at the last minute, and travelocity not an email sent to me, did not give any support to this site and as a scam, do not use this site, this site is a danger.

Hi my name is yazmin, we bought 3 plane tickets to spain with travel's insurance the total was $ 3, 102.81 + we paid hotels and trains in spain. On july 2, 2021 we were no able to flight because my 5 years old son had passport issue. So the ticketing person told us well yes you guys can fly but need to change the return dates. So our original return day was on july 18, 2021. So we called travelocity to please change the return days 5 days early. They said call the airline they gonna do that, we called and the airline said: no you didn't buy the tickets with us, call travelocity so we did we call and we said to customer representative "please change our return day and hurry we don't want to loose our fly. We were on hold for like and hour, then he said there were no chance to change the dates, are you serius we are gonna loose out fly at lease we can pay more but we dont want to loose our trip we paid hotels and train in spain, well sadly, angry we loose our fly. We paid"travel protection:"now travelocity don' t want to help with refund, we still want to go we want our" credit". They have been making a lot excuses, playing with us. Is really hard to speak with a supervisor. Their excuses are for no giving us our refund or credit are: the tickets where cheap, then they said we did no shup up, we cancelled the fly, it was a passport issue. We did not cancel out trip the airline dont let us travel but we have the opportunitty to travel but travelocity did no help to change the return dates on our departure day on july 2, 2021. We loose money in spain and we were so happy now we are so angry because travelocity. So why we paid travel insurace.?

I am writing regarding trip I booked on May 5, 2022, Travelocity itinerary #[protected]. The airline changed flight schedule without my prior concent, making it extremely long and inconvenient. I had no choice but to cancel it. I was assured by the agent that full refund will be credited to my credit card account withi 4-6 weeks. I am positive there was no confusion on my part, as I specifically cleared the refund issue in our conversation. Now the Travelocity is making it look like I got confused and only company credit was issued to me. I wish I recorded our phone conversation, unfortunately I have no proof on hand.

The transportation was canceled and the vendor issued full refund. Travelocity ONLY refunded $100. The total charge was $507.25. I have been following up with Travelocity billing department for the few weeks and have been told numerous times the full refund will be issued, Nothing has been done so far and every time I call, I stay on hold for few hours, then I am told again that there will be another follow up case created and then I get disconnected. And then over and over again. I find it unethical and even illegal not to issue the refund . Please do so as soon as possible.
I can be reached at [protected]
Thank you .

To Whom it concerns,
On May 3, 2021, I used Travelocity to reserve a rental car. While searching the site, I was led to Ace Car Rental. I reserved a car during a trip to San Diego California. When my family arrived and was in route to the Ace Car Rental office the van driver stated the they had overbooked reservations and they did not have any cars left for rental. I didn't understand how this could happen, I reserved early and it was just 10:00 am. I don't believe that they could have rented all if the cars so early. I had to frantically seek other car rental services and fortunately I was able to get a rental. The Ace Car rental reservation quoted a rate that would have cost $386, however, I ended up paying over $800 for a car. I believe that Travelocity should definitely think about dropping Ace Rental Car from your site. Thank you, My name is Craig Jeffery [protected])

Booked ticket through Travelocity, taking CX and AC from HK/Seoul/Vancouver/Victoria. But CX cancelled our flight and reschedule to another day which we cannot connect the AC flight to Canada. I was also told that I cannot have my refund but only airline credit for use within one year. But I want my money US$5, 145 back instead of airline credit.

Called Travelocity and talk to at least 5-6 agents, strange thing is that the line always got cut off in the miiddle of the call, and no agent called me back to follow up the call. Sent several emails to Travelocity to request to talk to the supervisor in Asia, but never receive any call response. Travelocity only provide a general number for me to call, but the call keep me waiting for 30 minutes without be able to talk to an agent.

Really very frustrated with the service Travelocity provided. Due to CX sudden cancellation, it screwed up my whole family trip and I have to look for somewhere else to book the tickets.

Travelocity needs to respond and arrange cancellation and refund.

Complaint from Hong Kong

Every time I visit the Travelocity site it automatically enters the dates and destination of my upcoming flight because it is somehow reading my email (also open). This is a overt and direct violation of my privacy violation. There is literally no other way they could have pre-loaded destinations and dates without "reading" my emails. This has happened to me on two separate occasions in two separate months of the year.