Travelocity
reviews and complaints

I planned a trip for 4/2020. On 12/2019 I had booked with travelocity. I canceled trip due to covid19. Travelocity said they would refund me my $2, 297.20 which as of 3/2021 I still not have. I checked with my credit card co. They said no credits so contact travelocity but unsuccessful. My email address is [protected]@gmail.com.
I would appreciate any help. Thank you

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4396
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Hotel Booking Protection
Wed, May 12 - Fri, May 14
Policy # 1224738950
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Four Points by Sheraton Bangor Airport
Wed, May 12 - Fri, May 14
david williams - Room, 1 King Bed, Non Smoking
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Hotel Booking Protection
Wed, May 12 - Fri, May 14
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Four Points by Sheraton Bangor Airport
Wed, May 12 - Fri, May 14
david williams - Room, 1 King Bed, Non Smoking
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should have only been one booking, if there were two please cancel both
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Hotel Booking Protection
Wed, May 12 - Fri, May 14
Policy # 1224738950
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Four Points by Sheraton Bangor Airport
Wed, May 12 - Fri, May 14
david williams - Room, 1 King Bed, Non Smoking
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Select booking

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is it cancelled?
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Hotel Booking Protection
Wed, May 12 - Fri, May 14
Policy # 1224738950
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View policy details

Four Points by Sheraton Bangor Airport
Wed, May 12 - Fri, May 14
david williams - Room, 1 King Bed, Non Smoking
See itinerary
Select booking

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I know what the bookings are, I want to know it they were cancelled?
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Hotel Booking Protection
Wed, May 12 - Fri, May 14
Policy # 1224738950
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File a claim
View policy details

Four Points by Sheraton Bangor Airport
Wed, May 12 - Fri, May 14
david williams - Room, 1 King Bed, Non Smoking
Select booking
See itinerary

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Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here.
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No problem. What would you like to do next, david?
I want to know if the reservation was successfully cancelled for the 3rd time. This is what I am going to do next if I can't get a straight answer. https://www.complaintsboard.com/travelocity-b118921
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I recieved an email on 1/28 that my flight has been cancelled amd wanted to know if I wanted to cancel the trip or see alternatives flights and to respond back to the email so I did asking for alternative flight. That direct thread didn't have any respones but on 1/30 I did recieve an email stating that flight have changed and essentially had a comparable flight there. Thus I thought the issue was solved. Forward to today and I check the itinerary and we didn't have the connecting flight home. So, I messaged your customer service people and they fixed that problem. I asked them why I wasn't informed and all they could tell me is that it wasn't a Travelocity problem but an AA problem and that we emailed you about it. First of all, my direct business is going to Travelocity and not AA so any issue I have with these flights or hotels is also a Travelocity problem. Secondly, I made it clear that I was informed there was a change but a change was made to correct that email so how was I supposed to know there were more issues? I'm am just shocked that your company would leave your customers stranded like you almost did. How many of your customers don't check their itenary before hand 50-75%? If I didn't check it today we would have been left at Chicago or maybe would have had those tickets revoked so we would have been stuck in Boston because of your companies negligence.

For the record the email specifically said this, "Do you want us to look for alternative flight options?

Please respond to this email and let us know if you would like us to look for an alternative flight option."

We had to cancel our trip last July 2020 because of COVID-19. Although there is a GLOBAL PANDEMIC THAT NO ONE COULD HAVE PREDICTED going on, Travelocity seems oblivious to this or simply does not care! The fabulous people at Travelocity, kept me on hold, hung up on me and wasted my time for over 3 HOURS! Different reps gave conflicting information. All I was trying to do was re-book my trip with the use of my airfare "credit." Guess what?! After 3 hours of talking to dead end reps, turns out my credit is conveniently "expired" now. Yet my Travelocity account reflects the "credit" and even shows a button that says "use credit." It doesn't say "expired" anywhere on there. What about an email warning customers about an approaching expiration date? NOPE! That's too high an expectation for Travelocity to meet. So even during a GLOBAL HEALTH CRISIS Travelocity offers no flexibility, courtesy, compassion or even professionalism. They expect you to follow a rigid policy that doesnt take into account the current COVID-19 crisis. They are keeping all of our money which is over $1100! They said I shouldve booked my trip by January 2021, while the pandemic was still HIGH RISK! They dont care about their customers. Once they have your cash they are DONE with you! I will never, ever use them or any of their partner companies again! All the victims should post on their social media to bring more attention to these scammers. #boycotttravelocity

Itinerary: [protected]
Emails and call backs from 15 Jan 2021
Travelocity won't process an exception for a refund. States Virgin Airlines won't return email however I have 3 emails back from Virgin stating that Travelocity needs to refund. Travelocity won't provide proof that Virgin has was contacted. Three times Travelocity has stated it has contracted its "back end" and "specialized department" and that if no response from Virgin it would process and exception for a refund. Each time called back I'm provided the same stall and to call back in a week. Prices have gone up several hundred dollars and the same story is used -to call back. Travelocity is holding my booking and money hostage and stalling until the prices go up to be prohibitive to travel and it holding up my ability to make other travel and lodging reservations.

Sir/Ma'am,

ITINERARY # [protected]

1. I am requesting a full refund of my flight credit as Virgin Airways no longer reflects flights from SLC to BIO and the delays are resulting in higher flights costs and the dates of travel window availability.

2. Complaint on substandard customer service from Travelocity.

I have a flight credit for a 2020 flight paid for to Travelocity and carrier was listed as Virgin Atlantic. I have been trying for months now to reschedule my flight and am told that there are no flights via Virgin however it does list Delta and the other carriers that were originally listed as the travel providers for the Virgin Airways flights.

After several phone calls to Travelocity with no recourse if appears that I can see that there are no flights offered by Virgin from any other major sites from SLC to BIO from [protected] thru [protected] (Travelocity, Priceline, Expedia, Cheapflights, etc.).

A full refund is requested as Virgin cannot fulfill, offer, nor honor flights paid for.

Please note that Delta cancelled however it reflects that I cancelled. As I understood it, Virgin Airlines didn't communicate at all during the original flight times.

Anita Hunter
Cell: [protected] (+1 USA)

Travelocity itinerary # [protected]
Confirmation numbers: Delta GVGMJT & Virgin Atlantic GYJGFS

NOTE: Customer Support from Travelocity is substandard. After the 3rd call to travelocity - Told a case submitted from 1/26/2021, 1/27/2021 I was not called back not case provided. Called back 1/27 and there was no records of previous calls back to August 2020

Called 1/26/2021 1800 hours - no name - after 1 hour told Supervisor would call back at 2100 hours - no call back

Called 1/27/2021 to Carlos. Tried for 1.5 hours for various dates (30 different dates provided) He said he would file a claim and I would receive email that would take 72 hours. No email - no claim

Called 2/1/2021 1410 hours to Ronald - said he didn't have an ID number. After 1 hour he said he would file a claim (#S#[protected]) and I'd be emailed and provided a status in 72 hours.

I purchased a travel package to Montreal Itinerary #7535435317082. Depature 1/7/2021 Return 1/21/2021, It included a flight with Airtransat to Montreal, a 14 night stay at Hotel Abridu Voyager and a return flight on Air Canada.

I paid $806.49 to Travelocity for this package. My flight to Montreal was canceled by Airtransat and I can not as a result go to Montreal,

The problems are as follows. Fraud was committed by Travelocity. They used my credit card to purchase the tickets for Airtransat and Air Canada. I made no purchase from either airline and did not authorize either one to have my credit card information. The balance was charged by Travelocity for the hotel.
The facts are clear that all three charges are credit card fraud since I authoried no charges to Airtransat or Aircanada and not to Travelocity in the amount charged.

The second problem is the flight to my destination that I Purchased from Travelocity was canceled. I called travelocity with questions abou my trip. It was then that I was told that I had no flight to Montreal. When I asked for a refund the answer was no for 2 reasons. The first it was not Travelocities fault that Airtransat canceled the flight. The second was that I chose two different airlines to travel. The confirmation states that We [we being Travelocity] gave you 2 different airlines so you get the best price. Three days later after my call Travelocity finally sent an emai lthat my flight to Montreal was canceled. Airtransat advised Travelocity that the flight was canceled about a month before my call.

The facts are simple. Travelocity has committed credit card fraud. Travelocity has sold a travel package and is not providing the service sold. Travelocity is a scam. It is my firm conviction that travelocity did not advise me of the flight cancelation because the wanted to claim that it was all my fault so they could steal all the money,

I purchase a 'vacation' including air travel, hotel stay, and shuttle services to and from the airport. The origination point was RDU and the destination was CUN.

The original departure date from RDU was December 6. The return date was Dec 13. They changed these dates to Dec 5 and Dec 12 for the AIR TRAVEL ONLY. ...leaving me sleeping in the streets of Mexico on Dec 5. When I tried to get them to put me up somewhere else for the first and last day, at their expense since it was their changes that brought this about...they literally laughed at me. Trying to get a refund for the entire trip has been a waste of time.

I want a complete and prompt refund.

After I was given the price of $545.00 for a travel package to Orlando, Florida, I provided my credit card card information, as requested. Then, the company Travelocity changed the price to $611.00 alleging that the price had just increased. Later, I found out that Travelocity and Expedia had charged me in excess of $1200.00
I called the company immediately, however, they stated that I had to wait at least 3 days for the problem to be resolved.
It seems to me that this false advertisement . They offer a price which they immediately change in order to overcharge you for the package initially offered.
Two of my friends had the same issue and bad experience with Travelocity/Expedia.

Mar 15 2020 our trip to usa had to be cancelled due to boarder closures taking affect that weekend. I was told no refunds. Insurance is void even though it was for "any reason". My flight credit would be held in credit to use over the next 2 year. But they won't let me use the credit. I just tried to book a flight that is listed at $579 and they say that I need to pay $599 cash plus $499.99 in credit. We have 2 travelers. That is $1100 per ticket... For a one hour flight that everyone else on the plane only paid $579. They are citing that we have to have an upgraded seat (not what we paid for originally) and free luggage (also not on original purchase) (I also get free luggage already). Itinerary [protected]. I just want to use the credit - even the same airline but without their criminal extra charges.

Unsubscribe option when clicked leads to option page, elaborating what "services" travelocity will no longer provide. Unsubscribe option on this second page when clicked leads to another page with the header "Are You Sure?" and displaying customer's e-mail address. No response button is provided to click, neither Yes or No. I no longer need the services nor the recurrent advertisement of travelocity at this time.

I made a $100 reservation hold on a hotel room. My travel companion didn't want to stay at that hotel, so within two hours, I canceled that reservation. A couple days later, my husband noticed a $3, 198.80 charge on our CC account. It was from Travelocity. I called to inquire what was going on and to have that charge refunded. They told me that I was basically out of luck and I had to wait 30 days for a refund. Uh...credit card bill anyone? How am I going to pay that? It's due before the refund. I tried to explain to Travelocity that this is highly unethical and that I wanted my money returned to my account today. (The cancellation request was made 4 days prior.) They then sent an email that they had processed my refund with 24 hours of my cancellation -- 3 days ago. My online Travelocity accounts says it has been refunded -- and yet no money has been refunded in my CC account. I had to call my cc company and process a chargeback to Travelocity. This is totally unethical! Something needs to be done.

Travelocity contacted me April 26 offering to change or cancel my flights due to COVID-19. Itin: [protected]. They give instructions to change or cancel but the Travelocity site is either unresponsive or gives you the run around. I have spent 4 hours attempting to do cancel the flight and get a refund (versus change) and the site will not allow. I

Booked a hotel stay in Nashville Tennessee in Dec. 2019 to stay from 5/19/20 through 5/24/20. Price was $810.91. Then the Covid-19 hit and we are trying to cancel this trip and they will not give us a refund of any kind. The only thing customer service is telling us that we will get a voucher that is good for one year. This is not good enough. We have no idea we will be able to go anywhere next year as this virus is killing our bank account.

This is exceptional circumstances and I feel that Travelocity should refund some of the money if not all.
The hotel is telling us only travelocity can refund the money.

They even have a paragraph on there page that if you booked before 3/19/20 and your trip is before 5/31/20 you can cancel and get a refund.

This is false advertising.

We booked a Flight through Travelocity. The return trip March 25, 2020 from Kona to Denver to Ft. Myers UA1731 was cancelled. We were rebooked through Los Angeles. Because of the COVID virus we did not want to stop in LA then go to Chicago then Ft. Myers which was another stop in another airport and subjecting us further to the virus. The itinerary #[protected].
This virus was scary. We called and talked to Travelocity several times (after waiting a very long time for anyone to answer.
We were promised a refund. We were told it may take up to 30 days for an answer which was understandable. A woman called us and asked if we would accept a credit of $480.00 ea. and we of course said yes. Today is April 25 and the 30 days are up. This is a lot of money to us. Travelocity did not stand behind in their promised after we waited as they asked. I tried the chat line and the telephone and all I got was robots.

I booked a flight through travelocity to cabo san lucas back in feb. For a music festival happening memorial day weekend. The festival was cancelled as were my flights. Per usdot regulations I should be entitled to a refund, but travelocity emailed saying I was being issued an airline credit, I neither want or can use. They are completely unreachable by phone or email until 10 days prior to my trip.

I followed all the rules for cancelling, got an email to receive a refund yet still no refund after 7 days. Travelocity is never available to resolve. I need my money back--especially now during this pandemic!

Mar 25, 2020 - Mar 28, 2020 3 nights
Trump National Doral Miami
4400 N.W. 87th Ave, Doral, FL, 33178 United States of America
Guest room Deluxe Room, 1 King Bed (Guest)
1 king bed, non-smoking room
Reserved for
1 adult
Thank you for choosing Travelocity for your travel reservations. We're sorry your plans didn't work out. When you're ready to book a new trip we'll be happy to help you.
You will receive a refund of: $427.38

Hello. I have some questions on charges. We purchased a trip with flights and a rental car through Travelocity. We booked it on my husband's credit card. We got a rental car from Dollar through Travelocity packages. Feb 22, 2020 - Feb 24, 2020 Itinerary # [protected] Cleveland to Fort Lauderdale and then Fort Lauderdale to Cleveland with Dollar Rental Car Itinerary # J311384518. On the receipt from our rental it states on the last page that $238.00 would be charged to my card, which I gave to the gentleman at the desk. He stated that the $250 total for the entire car rental would be on my card and that is what I wanted. I looked at my credit card statement and I was only charged $35 for fuel. Why did that payment not go to my credit card but went to my husband's instead? We did a package deal on Travelocity, and we put down on his card with flight and rental car, but why does the receipt and the gentleman at the Dollar desk say my card would be charged that amount and it wasn't? Also, we purchased an extra $30 worth of insurance for the car on Travelocity and we were told that we were not receiving it from the gentleman at the Dollar desk because it was through some other company that they did not know and they did not honor it. I do not understand this at all and would like that money reimbursed back. The car itself was good, everything else was very odd and confusing. When we picked up the car it only had 3/4 a tank of gas even though it was supposed to be full. We understand the fuel policy that Dollar has, that is why we are confused that I had to pay for a full tank when it wasn't full in the beginning at pickup and the gentleman at the checkout said he would take care of it. He said he would take the money off for it. This did not happen and we were still charged for it. I have tried to get a hold of Dollar Rental for this issue but they are not responding back at all. They told me to get a hold of Travelocity for the Insurance money back. I am not one to cause any commotion but this is very upsetting and something needs to be fixed with this. To sum things up, almost every flight was late, the car was not full with gas when we picked it up, it was 3/4 full, the card that was supposed to be charged for the car was not charged and the wrong one got charged, the insurance we purchased for the car rental at the time of the entire trip purchase, did not go through and we need that $30 reimbursed back. It makes no sense to go through another company especially an unknown company. Can someone please explain why all of this has happened and what can be done to fix it? I have all of the receipts, statements, itineraries and pictures of the gas tank to share with whoever needs to see them as well. The $250 for the car should not have been charged to my husband's card especially when the Dollar desk said it was going on my card. Please let me know how we can fix these things so we can use Travelocity in the future again. I understand that the Virus is adding more work to you all but I need a response back and a solution to this please. Thank you.

Feb 22, 2020 - Feb 24, 2020 Itinerary # [protected]

Cleveland (CLE) → Fort Lauderdale (FLL)
Feb 22, 2020 - Feb 22, 2020 2 one way tickets
Traveler Information
ALYSSA HITCHCOCK Ticket # [protected]
Adult
JEREMY HARTMAN Ticket # [protected]
Adult

Fort Lauderdale (FLL) → Cleveland (CLE)
Feb 24, 2020 - Feb 24, 2020 2 one way tickets
Traveler Information
ALYSSA HITCHCOCK
Adult
JEREMY HARTMAN
Adult

Dollar
Feb 22, 2020 - Feb 24, 2020, Compact 2 or 4-Door Car
Confirmation # J3110384518
Collision Damage Plan
Feb 22, 2020 - Feb 24, 2020
POLICY # [protected]
You have purchased the Collision Damage Plan
Travel Guard Policy # [protected]
Booking # [protected]
Car Rental Insurance
009172 P1 5/2017
Coverage effective date 02/19/2020

Total cost $30.00

Trip details
Departure date 02/22/2020
Return date 02/24/2020
Trip deposit date 02/22/2020

Please help with this issue! Thank you.