Home Travel & Vacations Travelocity Original airline no longer flies to destination and can't use flight credit

Travelocity review: Original airline no longer flies to destination and can't use flight credit

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5:25 pm EST
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ITINERARY # [protected]

1. I am requesting a full refund of my flight credit as Virgin Airways no longer reflects flights from SLC to BIO and the delays are resulting in higher flights costs and the dates of travel window availability.

2. Complaint on substandard customer service from Travelocity.

I have a flight credit for a 2020 flight paid for to Travelocity and carrier was listed as Virgin Atlantic. I have been trying for months now to reschedule my flight and am told that there are no flights via Virgin however it does list Delta and the other carriers that were originally listed as the travel providers for the Virgin Airways flights.

After several phone calls to Travelocity with no recourse if appears that I can see that there are no flights offered by Virgin from any other major sites from SLC to BIO from [protected] thru [protected] (Travelocity, Priceline, Expedia, Cheapflights, etc.).

A full refund is requested as Virgin cannot fulfill, offer, nor honor flights paid for.

Please note that Delta cancelled however it reflects that I cancelled. As I understood it, Virgin Airlines didn't communicate at all during the original flight times.

Anita Hunter
Cell: [protected] (+1 USA)

Travelocity itinerary # [protected]
Confirmation numbers: Delta GVGMJT & Virgin Atlantic GYJGFS

NOTE: Customer Support from Travelocity is substandard. After the 3rd call to travelocity - Told a case submitted from 1/26/2021, 1/27/2021 I was not called back not case provided. Called back 1/27 and there was no records of previous calls back to August 2020

Called 1/26/2021 1800 hours - no name - after 1 hour told Supervisor would call back at 2100 hours - no call back

Called 1/27/2021 to Carlos. Tried for 1.5 hours for various dates (30 different dates provided) He said he would file a claim and I would receive email that would take 72 hours. No email - no claim

Called 2/1/2021 1410 hours to Ronald - said he didn't have an ID number. After 1 hour he said he would file a claim (#S#[protected]) and I'd be emailed and provided a status in 72 hours.

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258 complaints
45 resolved 213 unresolved

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5400 LBJ Freeway, Suite 500, Texas United States