[Resolved] Travelgenio — jet airways flight cancellation and refund regarding it.
We had booked a Jet airways flight on 26th of January 2019 for 2 people to Mumbai from Munich with a halt in between at Amsterdam. We were flying on 25th of May 2019. We were getting confirmation from travelgenio regarding flight till the last moment so we didnt even think about that our flight may have been cancelled. We got a last email from Travelgenio on 23rd of May saying that the flight is on time. Its that when I tried to do online check in we found out that Jet airways has cancelled all the International flights. It was such a shock and stress for us. We had to book a new flight straight away which costed us 3times more then the normal one as it was really important to fly. This is just unacceptable from the travel company atleast they could have informed us about the flights and now we need the refund for the flights. This is worst customer service I have came across. From Henceforth, I wont be booking from any travel company anymore. Looking forward for the answer. Thank you for your time.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TravelGenio Customer Care's Response, Jun 14, 2019
Hi Mitesh. You will receive a reply by email within the next few hours. Thank you for your cooperation.
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