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[Resolved] Travelgeniojet airways flight cancellation and refund regarding it.

Review updated:

We had booked a Jet airways flight on 26th of January 2019 for 2 people to Mumbai from Munich with a halt in between at Amsterdam. We were flying on 25th of May 2019. We were getting confirmation from travelgenio regarding flight till the last moment so we didnt even think about that our flight may have been cancelled. We got a last email from Travelgenio on 23rd of May saying that the flight is on time. Its that when I tried to do online check in we found out that Jet airways has cancelled all the International flights. It was such a shock and stress for us. We had to book a new flight straight away which costed us 3times more then the normal one as it was really important to fly. This is just unacceptable from the travel company atleast they could have informed us about the flights and now we need the refund for the flights. This is worst customer service I have came across. From Henceforth, I wont be booking from any travel company anymore. Looking forward for the answer. Thank you for your time.

Travelgenio

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Jun 14, 2019

    Hi Mitesh. You will receive a reply by email within the next few hours. Thank you for your cooperation.

Mi
Jun 14, 2019
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Comments

  • Hy
      Jun 14, 2019

    I have the same experience. I HAVE NEVER SEEN SUCH A TERRIBLE SERVICE.
    They are giving me a terrible service.
    I asked CS to cancel flight(reservation code: JMH8KP) and submit the documents because I purchase the medical insurance. However…

    1.They never reply.
    I asked what should I do but Diana(CS) didn’t give me reply for 3 days. It happened several times.
    I just asked which process my cancellation going on but they ignore it.

    2.Auto-reply
    I’s crazy.I HAVE NEVER SEEN SUCH A TERRIBLE AND RUDE SERVICE. I think I will not be able to cancel the flight because CS just told me submit the modified document and didn’t answer so I keep sending mails with complaints. They sent me Auto-reply.

    3.Call center staffs are terrible.
    They keep saying the are not their customer so they can’t help it.
    Then, the Diana who is responsible for mine didn’t help me. What should I do?

    4.Cancellation document
    They explained the condition of the canclletion but I think it is translated in Google translator. I can’t understand the Korean version although I am Korean.

    It’s really ridiculous.. and crazy. I asked cancellation 3 weeks ago but nothing happened. I don’t think I have enough time

    0 Votes
  • Pr
      Jun 22, 2019

    the customer service is very rude .

    they hang up before resolution

    0 Votes

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