[Resolved] Travelgenio — flights
I would like to lodge a complaint about a rescheduled flight. The booking code is: JBOPPD
I am seeking $37.40 compensation for the phone billing costs I have had to pay for calling Travelgenio to resolve a matter regarding a flight that was rescheduled.
Rather than re issuing me a new connecting flight, I had to call Travelgenio to arrange this. When I did so the operator told me I would receive a new flight within 2-4 business days.
I never received any new flight & was forced to call Travelgenio another 4 times, each of which resulted in nobody to speak to after going through the call prompts. I had to then write an email to get the matter resolved.
I find this really disappointing service. I also got a phone bill that shows a total cost of $37.40 to the Travelgenio phone line.
I am requesting a refund of the above amount to the bank account details below:
ACCOUNT NAME: Jesse Hartman
ACCOUNT NUMBER: [protected]
BANK: Suncorp Bank Australia
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TravelGenio Customer Care's Response, May 13, 2019
Hi Jesse. You will receive a reply by email within the next few hours. Thank you for your collaboration.
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