[Resolved] Travelgenioflights

Review updated:

Good Afternoon,

I would like to lodge a complaint about a rescheduled flight. The booking code is: JBOPPD

I am seeking $37.40 compensation for the phone billing costs I have had to pay for calling Travelgenio to resolve a matter regarding a flight that was rescheduled.

Rather than re issuing me a new connecting flight, I had to call Travelgenio to arrange this. When I did so the operator told me I would receive a new flight within 2-4 business days.

I never received any new flight & was forced to call Travelgenio another 4 times, each of which resulted in nobody to speak to after going through the call prompts. I had to then write an email to get the matter resolved.

I find this really disappointing service. I also got a phone bill that shows a total cost of $37.40 to the Travelgenio phone line.

I am requesting a refund of the above amount to the bank account details below:

ACCOUNT NAME: Jesse Hartman
BSB: 484799
ACCOUNT NUMBER: [protected]
BANK: Suncorp Bank Australia


Jesse Hartman


  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, May 13, 2019

    Hi Jesse. You will receive a reply by email within the next few hours. Thank you for your collaboration.

May 13, 2019
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  •   May 18, 2019

    To the author

    The details are enough for the court.
    But the pasenger can request more, if she hires the legal profesional / lawyer, via the court.

    If the passenger does not know his rights and wants the compensation,
    she (he) can hire the legal profesional or a lawyer for fee,
    who will assist to gain to the passenger via the authority or the court.

    Oleg G
    sr manager for ICAO and IATA irregulatory matters
    Aryan engineers ltd.
    aryan @ // remove spaces in the address field

    0 Votes

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