Menu
Travelgenio Customer Service Phone, Email, Contacts

Travelgenio
reviews & complaints

www.travelgenio.com
www.travelgenio.com

Learn how the rating is calculated

4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Travelgenio has claimed their business profile
Get notifications about new complaints and reviews of Travelgenio. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Travelgenio reviews & complaints 1315

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Travelgenio reviews & complaints

ComplaintsBoard
D
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight ref (travelgenio xenhjl)

I booked a Jet Airways flight via TravelGenio on 26/02/2019 departing Bangkok on 30th May to Heathrow.
Jet Airways have since suspended operations and TravelGenio said they would contact me when they knew more about my flight.
The fact is, my flight has been cancelled!
There really is nothing more to know.
I'm annoyed at the fact that TravelGenio have given me no advice about appropriate steps to be taken, nor have they offered any alternative.
I would be quite willing to accept alternative travel arrangements, rather than a refund, providing layover times are acceptable. My return journey to the U.K. is in a few weeks, so I would like this to be settled as soon as possible, rather than be left high and dry in Bangkok

Many thanks for your considerations.
David Battison

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio travelgenio - not refunding the cancelled jet airways flight tickets

I have been contacting Travelgenio regarding the refund of my Jet airways cancelled flight (booking code TNCC42 and TWE7VN) from Dublin to New Delhi. The staff is extremely rude and unhelpful particularly Fedricca (if that's her name). They asked me to contact Jet Airways and Jet airways has already processed the refund according to the mail attached and travelgenio is obliged to pay the full return.
This is causing so much inconvenience and frustration. Quick resolution is needed.

Read full review of Travelgenio
View 0 more photos
Update by Juhi23
May 25, 2019 9:33 am EDT

Yes please elaborate what else do u need...?
We have the e-tickets as well.
Regards,
Juhi

Update by Juhi23
May 22, 2019 2:00 pm EDT

I present to you the full ticket details.
Name of passenger: Divyanshi Shrivastava
Booking reference: TNCC42
Total Amount: EUR547, 01
Name of Passenger: Juhi Shrivastava
Booking reference: TWE7VN
Total Amount: EUR542, 91

Please find the booked ticket details below.

FLIGHT DETAILS
Outbound flight
Departure: Dublin (DUB), Dublin, Ireland
Date: 29/05/2019 05:55H
Arrival: Indira Gandhi Intl. (DEL), Delhi, India
23:25H
Duration 13H 00m
Jet Airways (9W8906) - Operated by KLM
Stopover in Amsterdam, Netherlands. Change of airplane
Return flight
Departure: Indira Gandhi Intl. (DEL), Delhi, India
Date: 22/06/2019 02:10H
Arrival: Dublin (DUB), Dublin, Ireland
10:25H
Duration 12H 45m
Jet Airways (9W234) - Operated by KLM
Stopover in Amsterdam, Netherlands. Change of airplane

PASSENGER INFORMATION
Passenger 1 - ADT (Main passenger)
Name: Divyanshi Surname: Shrivastava
Main phone: (+353) [protected]

BUYER INFORMATION
Name: Juhi Surname: Shrivastava
Main phone: (+353) [protected]

PAYMENT INFORMATION
Total amount: EUR547, 01

FLIGHT DETAILS
Outbound flight
Departure: Dublin (DUB), Dublin, Ireland
Date: 29/05/2019 05:55H
Arrival: Indira Gandhi Intl. (DEL), Delhi, India
23:25H
Duration 13H 00m
Jet Airways (9W8906) - Operated by KLM
Stopover in Amsterdam, Netherlands. Change of airplane
Return flight
Departure: Indira Gandhi Intl. (DEL), Delhi, India
Date: 16/06/2019 03:35H
Arrival: Dublin (DUB), Dublin, Ireland
12:35H
Duration 13H 30m
Jet Airways (9W8501) - Operated by KLM
Stopover in Amsterdam, Netherlands. Change of airplane

PASSENGER INFORMATION
Passenger 1 - ADT (Main passenger)
Name: Juhi Surname: Shrivastava
Main phone: (+353) [protected]

BUYER INFORMATION
Name: Juhi Surname: shrivastava
Main phone: (+353) [protected]

PAYMENT INFORMATION
Total amount: EUR542, 91

Ithink now you have all the details, please let us know if you need anything else. I hope this would suffice.
Need a quick resolution and full refund.

Thanks and regards.
Juhi

Update by Juhi23
May 11, 2019 5:32 am EDT

Hi,
Please see the email from jetairways attached. You are liable to pay the full refund amount. Please act with integrity and soon.

View 0 more photos
Hide full review
ComplaintsBoard
T
10:09 am EDT

Travelgenio travelgenio not refunding cancelled flights

Booking number : RXTW9I, e-ticket number: [protected].
Jet airways cancelled my flight and since then, I have raised two tickets (2448304, 2424746) with the travelgenio team requesting for a refund. in both cases, the team has said that I should contact the airline (Jet airways). I also contacted Jet airways and they communicated that I should contact the travel portal to process the refund. I also called the Travelgenio team today on 05-May-2019 and they say they do not speak English.

This is the response I receive for my ticket from Travelgenio:
Dear Mr. / Mrs.

Thank you for contacting us

We inform you that as reported by the airline, they have temporarily ceased operations of their flights until further notice.

We attach the link to the airline's statement. https://www.jetairways.com/information/important-update.html

We are working to have more information and as soon as we have it we will let you know.

We thank you in advance for the attention and patience provided.

Best Regards

Isabel

​Customer Service Representative
Involuntary Change Department

Here is the response I received from Jet airways:
Dear Guest,

Please accept our sincere apologies for the inconvenience caused to you due to the flight cancellation.

With regards to your email, please note cancellation or refund have to be processed through the source through where the ticket is booked.

We have updated necessary remarks for your agent to honour a full refund. Also please note this mail can be considered as a waiver authority and request you to kindly get in touch with your travel portal team or your travel agent for the refund.

Yours Sincerely,

Jet Airways Team

Read full review of Travelgenio
Update by tea tree1
Sep 11, 2019 4:16 pm EDT

No response from @TravelGenio

Update by tea tree1
May 12, 2019 10:31 am EDT

No response from TravelGenio team till date

Hide full review
ComplaintsBoard
A
10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio not refunding canceled jet airways flight tickets

I have been trying to get my refund from travelgenio for my jet airways cancelled flight tickets (booking code 5JVH2I and 71CKKG). Jet airways mentioned in the email that they have processed the refund. Every time I speak to a travelgenio customer care, they say they are still awaiting for a refund. I was assured that I will receive a full refund if Jet airways cancels even a single flight out of my whole journey but nothing has come my way. I have almost $2000 stuck with them.
Very disappointing!

Read full review of Travelgenio and 12 comments
Update by Aareena
May 10, 2019 11:36 am EDT

Hi All,
Has anybody received any update from Travelgeino? Other agencies have issued a refund to their passengers and Travelgenio has still not refunded any amount.

Update by Aareena
May 03, 2019 8:37 pm EDT

I appreciate your quick response on this forum but I have not received any email from your end yet @Travelgenio.

Hide full review
12 comments
Add a comment
J
J
Juhi23
, US
Oct 09, 2019 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Travelgenio is saying that they havent heard anything from jet and they are unaware of the process third parties should do to get the refund for their customers, its already been 7 months.

J
J
Juhi23
, US
Oct 09, 2019 5:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

How to do that...?
Have you done it, can you elaborate the process..?
Thanks.

V
V
Vinod B
, CA
Oct 09, 2019 6:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Juhi23

Yes, I got refund.

V
V
Vinod B
, CA
Sep 13, 2019 12:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Few of my friends have disputed transaction with other travel agencies using Credit Card company and got refund. I think we should try same option.

V
V
Vinod B
, CA
Sep 13, 2019 12:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also have same problem, still waiting for refund. Travelgenio person is telling they are waiting Airline to authorize them to refund. It means they have received refund money but not transferring back to customer as they now Jet Airways is bank corrupt and no one there from Jet Airways to response.

G
G
Green Apple 1
, US
Aug 18, 2019 3:46 pm EDT

Hi All,

Same is case with me . They are not refunding my 1350 Eur. Can we all sync up and find a solution or complaint as its a direct scam.

Anyone from Netherlands?

Swatantra

J
J
Juhi23
, US
Aug 13, 2019 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi all,

Is there anything we can do collectively to get the refund..?
Travelgenio keeps on saying that they dont have the redund money as jet airways has ceased its operations.

Thanks and regards,
Juhi

Y
Y
Yasmina El
, US
Aug 13, 2019 7:45 am EDT

I have the same issue. They still claim that they didn't receive any refund from Jeyairways but that is a lie.

N
N
Nasser88
, SA
Jun 08, 2019 8:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same issue. Jet Airways says they made the refund to Travelgenio 16th April but I still did not get any response from Travelgenio!
Every time I call them they say it is not possible to make the refund until we have instructions from the airline!

A
A
arjun nr
, US
Aug 12, 2019 2:30 pm EDT
Replying to comment of Nasser88

Guys I feel travel genio have found the perfect way to scam us. Jet Airways must have refunded the money to them. I am still waiting for my refund as well and they refuse to give me a copy of the claim form which they had to do on our behalf

J
J
Juhi23
, US
May 05, 2019 11:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If you are doing so. I will join you as I am also in the same boat. A major chunk of money is stuck and will have to book tickets again.

B
B
Badugu Suresh kumar
, US
May 05, 2019 2:29 am EDT

I am also in the same situation, but neither jetairways nor travelgenio has communicated the cancellation of the flight by email.when I talk to jetairways customer care, they say that the flight got cancelled and the refund was initiated.But the travelgenio customer care says they are still waiting for a confirmation from the airlines.In this situation, we are like trapped and do not know how long we need to wait.

A
Author of the review
A
Aareena
, US
May 05, 2019 8:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am thinking of filing a complaint at consumer court. But I am not sure where exactly will I have to do that!

ComplaintsBoard
V
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio travelgenio is not refunding for cancelled jet airways flight.

We had booked tickets from TravelGenio website for Jet Airways (Booking Ref Code [protected]). Jet Airways cancelled all the flights and sent email to contact Travel Agent TravelGenio for refund.

Despite of sending several email and filling online form, there is no response.

I called TravelGenio today (01-May-2019) and lady told me that Jet Airways has not refunded any money for cancelled flight, which is not believable as Jet Airways had sent email for cancellation my booking reference number and mentioned that they have instructed Travel Agency to get refund. Refund will be processed in 7-10 days.

It seems TreavelGenio is holding refund that it has received from Jet Airways and not transferring to customer.

Read full review of Travelgenio
Update by Vinod B
May 03, 2019 1:04 pm EDT

I called TravelGenio support number and TravelGenio support person told me that they are waiting for Jet Airways to provide official communications.

I called Jet Airways and Jet Airways support person told me that they have already provided TravelGenio all the details including Waiver code using they suppose to submit refund request. He also mentioned that if TravelGenio doesn't have waiver code or need details, they can email to Jet Airways or call them, they can resend it.

I called TravelGenio to inform same message from Jet Airways. Travelgenio person listen me and then asked me to wait and hang even I was explaining.

It seems TravelGenio doesn't want to process refund as they will loose their commission.

Update by Vinod B
May 03, 2019 11:41 am EDT

I have received below email from TravelGenio and it indicates TravelGenio support person doesn't know how to request refund with Jet Airways. I have received Jet Airways reply as well that they have updated comments for Agent for full refund. It seems clear that TravelGenio is misleading either not processing refund or it has received refund money but doesn't want to give to customer.

TravelGenio's reply:

Dear customers,

Thank you for contacting our Advanced Support Department and sharing your comments with us.

We are writing to you regarding your booking QTAQMI

In reference to your query, we would like to inform you that since Jet Airways has ceased all their operations, we are gathering all the necessary information with the airline in order to get your tickets refunded. Please, bear in mind that due to the bankruptcy process the airline is going through any refund request is more complicated than usual.

Be assured as soon as we get the final details from the airline we will immediately contact you back again.

We hope we have addressed your concern. However, we remain at your disposal for any further information you may require.

Kind regards,

Francisco
Advanced Support Agent
Travelgenio

Jet Airways reply :

Subject: Disruption Assistance : VADODARA-MUMBAI-AMSDRAM-EDMONTON - 08 May 2019 - BVYNVE - Request for Refund

Dear Guest,

Please accept our sincere apologies for the inconvenience caused to you due to the flight cancellation.

With regards to your email, please note cancellation or refund have to be processed through the source through where the ticket is booked.

We have updated necessary remarks for your agent to honour a full refund. Also please note this mail can be considered as a waiver authority and request you to kindly get in touch with your travel portal team or your travel agent for the refund.

Yours Sincerely,

Jet Airways Team

Hide full review
ComplaintsBoard
C
9:43 am EDT
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight cancellation

Due to the recent terror attacks in Sri Lanka and subsequent declaration from the UK government that all unnecessary travel to the country should be avoided, my partner and I have requested a cancellation and refund. The flight in question is an Air India service, flight number AI 281 Delhi - Colombo 17/05/19. We have requested this refund 3 separate times via customer services, and each time have received a generic response, which we replied to with details as instructed, but then received no cancellation confirmation on any of the 3 occasions. We paid for the Cancellation Plus service and therefore should receive 85% refund (although under the circumstances we believe we should receive 100%). I am happy to provide passenger details and booking reference to cancel this flight, but I am sick of automated responses and no confirmation. If this isn't resolved soon I will be taking this further.

Read full review of Travelgenio
Update by Charlotte23
May 08, 2019 1:32 pm EDT

You have not sorted anything, please respond with useful information. I have not yet received my refund, nor information as to the amount I will receive, nor any acknowledgment that my cancellation request is due to special unforeseen circumstances related to terror attacks in the country in question, rather than a change of mind. Please refund me my money, my ticket number is: 2443860
Thank you.
Charlotte

Hide full review
ComplaintsBoard
M
11:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight booking refunds

Ref. Booking no. : [protected] / XZLF9E

We have booked a flight from Mumbai to Paris in 2018 for travel date 22-09-2019.
Flight booked was Jet Airways. Since Jet Airways has been shut down in April 2019, we ask for refund of booking.
We have contacted Jet Airways, and they have shared the refund procedures to all travel agents including Travelgenio. Request you to please credit the refund to my account on above mentioned Booking details. Looking forward for cooperation from your side.

Mahek Shah

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
11:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight canceled by jet airways

We booked tickets from Amsterdam to Toronto at Travelgenio for 18 July. The flight would be executed by jet airways. Recently we have read the public information from jet airways about cancellation of all international flights, but Travelgenio did not informed us about this. Neither about the information about refunding. Please provide us accurate information about the situation.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio no care for wellbeing of customers safety

I have a flight booked to Sri Lanka booked in a few weeks time. First of all the amount charged to my account was significantly more than te price at payment, whoch itself is totally unacceptable. Heres where it gets worse. After the terrorist attacks in sri lanka the foreign office has told all foreigners it is too unsafe to travel, yet I have been told that I will not be refunded and I cannot change my destination, due to the airlines policy. I have called the airline and they have informed me they are refunding everyone. So travelginio is refusing to refund me, or change my flight beacause they dont want their commisioon lost. At this time this is absolutely disgusting, I honestly cant believe what they are saying. I have called them a number of times to discuss this matter, but every time after holding for more than 5 minutes on an extortionate charge call they take me off hold and hang up the phone without saying a word. This company is a scam. Do not trust them, do not use them! I am at a loss for words. Travelginio you should be ashamed of yourselves.

Read full review of Travelgenio
Update by Jack Tod
Apr 28, 2019 9:30 am EDT

I think you’re missing the point travelgenio. My main complaint is not the added 30 dollars on my debit card. My main complaint is that you will not refund me or let me change my destination when the country is in a level three security threat, 4 being the highest, with the foreigh office saying there are more attacks imminent and that no one should be travelling there due to safety risks. I have already emailed your company several times, I had one reply which basically said NO and nothing else. I replied and again I have received nothing back and my calls are hung up on after spending a long time on hold on a premium line. The support ticket number is 2431473, if you have any intention of rectifying this all of my info is already on your system, absolutely appaling. Again, do not use this company, you will be screwed!

Hide full review
ComplaintsBoard
C
6:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio I can't get my invoice for my flight

I took the booking from travelgenio of my flights during December 2018, and then I called them to ask for an invoice. It took me around 20 minutes before I could get my call answered. Then the lady from travelgenio on the phone said she would send the invoice to me by email. But it never arrived!
I have again asked for the invoice by writing to urgent@travelgenio.com, but never got any reply.
I have asked for my invoice through the travelgenio website, and still no answers!

How can I get my flight invoice? I need it for my working unit to reimburse me, urgently! It is going to be the deadline...

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio jet airways cancelled flights

Hello,

I am due to be flying from Denpasar airport to London Heathrow via Singapore and Mumbai on Monday the 29th of April with Jet airways.
Booking reference: FXQ3MA
Name: Sara Victoria KNOTT
Having booked through travelgenio since hearing the news of jet airways flight cancellations I have been trying to contact both travelgenio and jet regarding my flight.
I have had no communication from you regarding my flights and when trying to call we've tried every single number we could find but after answering numerous questions and being on hold for about 20 minutes we are disconnected.
The service has been appalling as I now have no idea where I stand with my flights, if I should be looking for a refund and booking a new one or waiting on news from you?
Any clarification would be massively appropriated so I can ensure I get to London on the 30th.
Please reply to this email or call
+[protected] as soon as possible.

Thank you,
Sara Knott

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
1:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio refund

Respected,
Due to changing of flight timings by the airlines, I had a word with airlines and travels genio customer service. I had cancelled my flight, want to know when will I get my refund as per customer service staff told me I would get 100% amount back. Kindly help. It's been more than a month since I am trying to get my refund back. Otherwise I have to see the other way round to get my money back.
Flight no. [protected]
AIRLINES BOOKING REF : EYDTHG
Travel agent booking reference is EYDSHU
Name - vishnu cheruparambil
Phone +[protected]

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
10:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio refund for cancelled flights

Customer care is not helping anymore. I have my flights cancelled. I contacted airlines and they told me to contact the agency I booked through. Airlines told that refund is done to agency. I would expect agency to deal with airlines to get an alternative flight for the customer. I have my flight in future and due to airlines issues I got an information about the cancelled flights well before. Now it's travelgenio who should interact with airlines and book Alternative flights if not return double the price according to European cancelled flight policies.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flights booked for three people which we were not able to use as incorrectly processed and travelgenio refusing to refund us

I booked flights on 18 June 2019 for travel for three people Lux-Amsterdam-Mauritius return. Unable to check-in online. Got to airport and denied boarding (put on stand-by as though as reservation existed it had not been processed properly and our seats not reserved). Missed our connecting flight. KLM put us on new flights from Paris nevertheless but same thing happened on way back and this time airline refused to help. They checked on Amadeus and our reservation had actually been voided on 19 June 2019. Travelgenio refuses to acknowledge this. I was travelling alone with 3 and 6 year old daughters, had to pay 2500 for new flights home, 800 euro in phone bill, and 3 days's extra accommodation, car rental and expenses, plus cost of travelling to and from Paris. I am currently about 4, 000 euro out of pocket.

Read full review of Travelgenio
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
7:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight booking reservation number c7p37q

I booked a flight Brisbane to BCN for 23 April 2019, on July 18 2018. Yesterday, April 20, 2019, I discovered that the first leg of this flight had been cancelled by travelgenio, according to the flight operator, Singapore airlines- my booking, reference number NLFC7Y was showing reserved instead of confirmed on their website. All other legs were showing confirmed. Concerned about the status of my flight booking, I rang travelgenio, numerous times and each time I was put on hold and then had my call cut. eventually I gave up and rang Singapore airlines and they told me that the agent had cancelled the flight. If I wanted to meet my connecting flight in Singapore I would need to buy a new ticket- which I did- reservation number TRO3D8, which cost me 890 AUD. I was told this was the only way to guarantee that i would get on the flight, given that I had not been able to contact travelgenio by phone.
When I look at the ticket issued to me by travelgenio, it clearly shows this first leg of my journey, BNE to SIN as being confirmed. I have had no contact from the company to tell me there was a problem with the booking. I am fortunate to have discovered this problem before I got to the airport on Tuesday, otherwise I might have been stranded at the airport with no way of making my connecting flights.
It is only by spending another 890 AUD of my own money that I was able to avert a disaster for my travel plans.
I consider that travelgenio now needs to reimburse me for the money I have to spend to resolve the problem that they have caused.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
12:49 pm EDT

Travelgenio change of name urgent

Dear Sir or Madam,
I am appealing to you to obtain IMMEDIATE action to correct the name of the bearer of an Airline Ticket!

A couple of months ago, my sister-in-law Christina Christe-Bertschi bought an airline tichet to fly from Zurich [Switzerland] to Chicago O'Hare [USA] on April 29, 2019.
The Booking number is: LX / QOHOOE.
The E-Ticket was issued with her name but it did not match the name as shown on her passport. Over the last couple months, we have requested to Travelgenio in Germany, Ph. +(1)49 69.96.759.148 to correct the name from Christina Christ to Christina Christe-Bertschi. This operaration should not take more than 5 min to do! Either the Travegenio employees are unwilling or incompetent to take care of the change? Christina made three (3) trips to Zurich to meet with Swissair. Swissair confirmed that they had not received a request by Travelgenio to make a change and without it, she would not be able to board the plane next weekend!
On each of the five calls we made to Travelgenio, the answering employee stated that they were waiting for Swissair and get an answer within a month prior to departure.
I also wrote an email to Travelgenio (Spain) a month ago with a guaranteed answer withing 48 hrs, but to this date I never received it!

If Christina is forced to purchase a new ticket to be able to travel next weekend, a full refund will be requested to Travelgenio, added to any added cost difference and compensation costs for our troubles!
I kindly urge you to contact Travelgenio in Germany and request an immediate action! Christina needs her correct ticket no later than Wednesday April 24th!

Regards,
Thank you,

Raymond G. Christe
364 Sunset Drive
Crystal Lake, IL 60014
C.: [protected]
[protected]@msn.com

P.S. Christina informs me that her travel date has been changed to 4/28/19. Name on the ticket still wrong!
P.S.2 I try to contact Travelgenio three times in Germany this morning but NO ANSWER!

Read full review of Travelgenio
Hide full review
ComplaintsBoard
M
4:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio refund request

I have cancelled my trip to colombo srilanka under the booking reference of LMJTBQ and ticket number [protected] from 15 days and till now didnt get the refund though i have purchased the cancellation protection plus
I tried to contact travelgenio and sent alot of emails for refund but without any response.
I would like to know when i could get my refund back

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio flight booking cancelled

I booked my flight tickets with Travelgenio in Qantas airline. And I am about to fly in 3 days, and received email that they have cancelled my flight.
I contacted Airline and they told me agent can only assist and you guys are not even attending calls. It goes on for estimated wait time of 15-20 mins per call and then phone gets disconnected.
This is really not done.
Please provide me alternate options immediately.
My reservation code: 8WTV68

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
2:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio refunding my cancelled booking

I am a Palestinian and I booked to travel to London, after I received the details of the flight I noticed in the return we have to change airport from Milan to Rome and I don't have a visa to do that so I cancelled my booking and till now I didn't receive the amount of money. at the same time my colleague received his money. Moreover, I sent them more than 10 emails and they didn't answer me although I recieved a confirmation for the booking cancelled.

P.S: the booking was issued on 27/3/2019 the booking reference is 8M14C2
and the cancellation was on 28/3/2019

Read full review of Travelgenio
Update by DR-nawal Hasan
Apr 09, 2019 2:51 am EDT

I am Palestinian and booked to travel to London, after I received the details of the flight i noticed in the return we have to change airport from Milan to Rome and I don't have a visa to do that so I cancelled my booking and till now I didn't receive the amount of money. at the same time my colleague received his money. moreover i sent them more than 10 emails and they didn't answer me. please help me.

booking reference: 8M14C2
airline booking reference: AZ/VCPLZX
the following is the email from the agency confirming the cancellation

Dear Mr. / Ms .SHAIKHIBRAHIM,

Thank you for contacting us.

We would like to inform you that we have received your confirmation to cancel the booking. Following your request, we have cancelled your booking and we have managed the refund request to the airline.

Once the airline authorizes the refund, the amount will be reimbursed to the original payment method. In some cases the refund will be made directly by the airline. The time of the refund will depend on the liquidation period of the card and this can sometimes delay the refund.

Kind regards,

--
Elena
Customer Service Representative

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
8:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.

Travelgenio refund process

DUPLICATE BOOKING- REFUSED REFUND

Travelgenio 4G6PZM.
Qantas: R26U5K

I had gone through Travelgenio ONLINE to book a flight from Brisbane to Rockhampton- this was a Qantas flight.
-27th of march

When processing the payment section online, it had failed and had not gone through.

I than went through Qantas only directly and booked the flight through them.
Qantas had advised me that they could see the booking was cancelled and no ticket had been issued, and that not to worry, payment had not gone through and I did not have duplicate bookings, so i thought great i will keep my existing booking R26U5K with Qantas
-Transcript obtained.

2 days later Travelgenio debited the amount from my account.
-29th of march

Therefore, I had 2 duplicate bookings on the same flight under the same name at the same time and date;
Travelgenio: 4G6PZM.
Qantas : R26U5K

I than had contacted Qantas and requested a refund as it should have automatically cancelled out one of them.

They had advised that Travelgenio would need to contact Qantas (trades department) and request the refund.

Travelgenio had then returned to me twice refusing refund and advised refund would not be given.
Even though they have not issued me with a seat nor ticket.

I contacted Qantas and they advised me that a refund should not have been refused by Qantas and to request for proof from the agency.

I have found this whole process, with the two companies, stressful and very disappointing, is a poor reflection on company's policies taking advantage of consumers

the only solution given to me from Travelgenio was to have credit for another flight but i would need to pay for fees up to $150 + The flight itself to change etc.,
which i find ridiculous as a flight cost me $214 but i would need to pay additional fees that would than end up costing more to use the credit than me purchasing a new flight without using the credit.

No one could give me any information around taking this further and finding a better solution.

All I would like is a refund for the amount that I had paid.

Read full review of Travelgenio
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Travelgenio?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Travelgenio Customer Service. Initial Travelgenio complaints should be directed to their team directly. You can find contact details for Travelgenio above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Travelgenio. Discuss the issues you have had with Travelgenio and work with their customer service team to find a resolution.