Travelgenio
reviews and complaints

When is anybody going to read this email and deal with it. I am tired of getting the same email from a professional firm who ignores the content. I am ashamed to be associated with it and certainly will warn people about how you ignore my emails and the terrible way you deal with customers services
Louise Eustace
Payment info > LOUISESARAH EUSTACE paid by card 314.22 euro
Cancelled 13th May due to illness advised by doctor
Doctor`s Cert sent 14th May included.
Please refund this money as soon as possible as you have the info since 13th May without any satisfaction.
Louise Eustace Rosamma Nelluvelil
Subject: Cancel my booking
Text: Cancel this booking completely 15.5.2019 from Vienna to Chennai. No telephone was available over the weekend to change flights so i want to cancel everything with this agent.
Louise and Rosamma
-------------------------------
The booking code was FXMJ20 FROM VIENNA TO CHENNAI

BOOKED on 11.5.2019 AT 4.17 PM
Name / Passenger > Rosamma Neilluvelil
Payment info > LOUISESARAH EUSTACE paid by card 314.22 euro
Cancelled 13th May due to illness advised by doctor
Doctor`s Cert sent 14th May included.
Please refund this money as soon as possible as you have the info since 13th May without any satisfaction.
Louise Eustace Rosamma Nelluvelil

Booking number: TPKUKN

Dear Sir, Madame,

I have booked several flights on TravelGenio for my father and myself!
We also booked luggage, because we were leaving for 3 weeks! This has cost us quite an additional amount. Now we have found out - at the airport- that luggage wasn‘t included for our return flight and we had to pay again (to Air canada).

Before leaving I called the customer service of Travelgenio (10th May around 11:30am) and they did confirm (twice!) that our luggage was included both ways and even gave me my electronic ticket and luggage numbers, here following:

electronic ticket numbers
[protected] annick
[protected] annick
[protected] didier
[protected] didier

baggages
[protected] annick
[protected] annick
[protected] didier
[protected] didier

Turns out though, that we had 2 baggages per person for our outbound flight and none for our return.

I personally request a refund of the luggage I had to pay on our return flight to Air Canada!

Kind Regards,
Annick Goerens

Dear Sir/Madam,

Due to some emergency I had to cancel my booking on 03.05.2019.

Booking code Travelgenio:[protected]

Booking code Galileo: W5WVPM

Booking status:Cancelled

Type: Adult

Passenger: SHARVARI KETAN TAMHANE

Ticket: [protected]

Status:OPEN

Date: 30/04/2019

Contact name: KETAN

Contact surname: TAMHANE

Contact phone: (+91)-[protected]

I tried calling company customer care number (+91) 117 127 9011 but it is not working. So called up Malaysian Airlines Global Customer care number in Malaysia. The lady told me that she will put the ticket as 'Open' and that I can use it anytime in 1 year period. She said the status of the ticket would be 'cancelled' for now and it will become an open ticket.

When I was booking the ticket, there was a 'Fare Rules' tab/link, upon clicking it, it showed the ticket as '100% Refundable'. So I asked TravelGenio/Travel2be, will you be refunding 100% of my ticket? or will there be any small deductions? Kindly tell me the exact refund amount at the earliest and how soon the amount can get credited in my account? But till date I have not received any feedback.

Travelgenio or Travel2be doesn't have any office in India, their Customer Care number is NEVER working, they don't respond to your emails. Is it some fraud company? where do I find this company? How will I get my refund?

I need 100% refund as promised, on priority.

PLEASE HELP!

Hi I booked the flight jet airways from mumbai to toronto on 30th april, but the flight cancelled. I request for the refund to travelgenio and they still I didn't get any positive feedback. I callad spain office also. my ticket number is [protected], travel code 3z4r4w and ekahid is my reference. please do the needful.
Thanks.
[protected]@gmail.com

Since I booked our flights in February ref YWFMNS -we have had at least four schedule changes from the company. Even worse the connection times no longer work. I tried and tried to contact them and eventually got through and was told they would change the booking to the previous day so it can work. However no confirmation was sent and then I got another schedule change still with original departure date of 19/10/19 and still connections don't work.
I tried again and again to contact TravelGenio about this but always get cut off the helpline after holding for several minutes- so frustrating! and expensive!
There seems to be no other way to contact them aand I'm very worried about the booking as it is for a wedding in Honolulu.
I really hope you can help
Helen Macpherson

TravelGenio still continues making new victims

Headquarters‎: ‎Madrid, Spain
Founder: Mariano Pelizzari

Like many others I bought an online ticket with TravelGenio from Paramaribo-Amsterdam only to realize they issued a bogus ticket by email and never actually purchased the ticket from the airline. When I showed the emailed ticket at the airport the airline company SLM said TravelGenio never actually got/bought the flightseat from them.

I was forced to buy a NEW ticket at the airport, and at a higher price.

I am now attempting to obtain a refund from TravelGenio for the new flight purchased due to a mistake/scam on their part but I am being told this is not their fault and they can't do anything.

We've sent numerous emails and made many calls but are unfortunately getting the same answer: its not our fault, we will call you back (never happens).

This is a crazy scam. We want our money back (950 euro) TravelGenio!
How come TravelGenio is still in business as so many people have the same problems with them: taking money, issuing fake tickets.

Booked a flight in late April to Colombo however due to the Terrorist attacks in the city there were flight changes and had to cancel the ticket. TravelGenio never issued the full refund the passenger is entitled to! It has been more than a month!

Their customer service is absolutely despicable and inefficient, have been contacting them for the past month regularly to solve this situation to no avail.

It is unacceptable that a company takes advantage of unforeseen circumstances such as a TERRORIST ATTACK to scam customers and steal their money! Worst company ever!

Ticket number: #2426227
Passenger Name: Nilofar Aly

Due to a severe hospitalization, I had to cancel a trip Europe to Mexico. I submitted a request for reimbursement to Travelgenio, which was confimed in December 2018, indicating that reimbursement will be done within 3 months.
After 6 months, the reimbursement is not yet proceed nor answered any of my 10 emails to Travelgenio. Very disappointed and unnaceptable situation.

Never received confirmation email and can't get through to customer service .

Have tried the international and German numbers, each time I get put on hold and then the line just goes dead/hangs up after 10-15 minutes. TERRIBLE as we simply want to confirm if we need to book again or not...

Can we please have some advise as to how we can get though, as it states that it is a 24 hour/7 day service

I have been in contact with your company since the cancellation of my flight from Dubai to Singapore on March 28th, 2019 AND I HAVE NOT YET RECEIVED A REPLY TO MY 7 EMAILS.

I booked a return flight with Jet Airways through Skyscanner, from Dubai to Singapore. The flight was originally booked and paid for on January 31st.

The original flight was 9W537 with a stopover in Mumbai, with the final destination being Singapore.

On the morning of the scheduled flight, (March 28th, today).I could not check in online. So I rang the airline desk in Dubai airport to inquire about the flight status, to be told that the flight was cancelled and I "should have read the papers" to realise they were not flying in March or April.

My only email from Travelgenio was that I would receive my full refund within 30-90 days. However, I still have not received anything nor have they answered any of my 7 emails sent along with numerous phone calls. This is outrageous!

I have had such a terrible experience with your company to date, I really hope that this refund process doesn't prove to be a similar situation. I have already had to follow up on this refund in many previous emails.

The reason for sending this email outside of the original thread is that I fear my original thread is being completely ignored by your customer service team. I hope that this is not the case.

I truly hope that someone from your company replies to this email with some information for me, if not I will have to pursue legal advice on the matter.

I have been in contact with your company since the cancellation of my flight from dubai to singapore on march 28th, 2019 and I have not yet received a reply to my 8 emails.

I booked a return flight with jet airways through skyscanner, from dubai to singapore. The flight was originally booked and paid for on january 31st.

The original flight was 9w537 with a stopover in mumbai, to arrive into singapore in time for a business meeting and another connecting flight.

On the morning of the scheduled flight (march 28th, today), I began to worry when I couldn't check in online. So I rang the airline desk in dubai airport to inquire about the flight status, to be told that the flight was cancelled and I "should have read the papers" to realise they were not flying in march or april.

I have been told that my refund for the full amount of the flight is in process. However, I have not been given any indication of the refund process. How long does it take? Can I have proof of the pending refund? When can I expect the refund?

I have had such a terrible experience with your company to date, I really hope that this refund process doesn't prove to be a similar situation. I have already had to follow up on this refund in many previous emails.

The reason for sending this email outside of the original thread is that I fear my original thread is being completely ignored by your customer service team. I hope that this is not the case.

I truly hope that someone from your company replies to this email with some information for me, if not I will have to pursue legal advice on the matter.

I have booked flights through skyscanner for the 11/05/19 - 14/05/19, that I had then selected travelgenio's flights as it was the times I preferred.
11/05/19 I had tried to check in online with air New Zealand the system did not allow it, soI had then looked at my itinery which then I saw it was booked for the 01/06/19-04/06/19. At this point seeked assistants from airnz to see if they can change the date to that day at 7:20am, airnz told me i had to pay $250 to change this date and as i could not contact skyscanner i paid to take that flight on the 11/05/19 at 7:20am. The next thing i had done is called travelgenio at least 5 or 6 times and had been told to call back as they only speak spanish. I had finally been in contact with an agent that could half understand english to organise my flight back with virgin austalia, after repeating my self and putting me on hold he had finally told me i had to pay $197 extra to come back and that even though it was a system error they could not change it because of the contract they have with the airlines and I would have to speak to them, which I had then been directed to call travelgenio again. At this point i was running late for my flight, so i could not organise my flight back until i had landed in new zealand. When I had landed in New Zealand had tried to get in contact with a person that speak english and not spanish a few times, once again when I had then finally got in contact with an half English speaking agent they told me again the contract is with the airlines and that I had to pay the extra $197 to come back on the 14/05/19. By the 13/05/19 after trying to get help with the error countless amount of times I then paid the extra to return on the 14/05/19.

When I had come back I have tried to contact travelgenio countless amount of times but no one would answer until today the 15/05/19 to see if I can be refunded for the extra money I had paid for the correct dates I have selected online. I spoke with an agent Sara which continuesly repeated her self and even asking her to speak to a manager 4-5times again repeated her self that the manager cant talk to me because shes is going to tell me the same thing, although i wanted to speak to the manger about the agents behavour and also the issue ive had as sara was not helping me or listening to me. Christan the manager told me to provide proof a screenshot of the dates that I've selected, I told her I don't have that and asked when she books online does she do the same her response was no, so I asked do you have proof that I've selected the 01/06/19-04/06/19 and she said after you put your payment details we have an email to confirm, so I then asked do you have proof before payment details that I selected those days and she said no. I told the manager it is a system error because I definitely selected the 11/05/18-14/05/19 as I had to see a family member that is in palitive care and is in her last days with us, so I know I wouldn't make that mistake and also whilst I was putting the payment details the system froze then refreshed itself but you can't see the dates selected whilst you are on the payment stage, which I had booked on the 10/05/19. The manager said we can't refund you anyway because you have used the flights already and I explained why I had to use them and pay extra to fly on the dates and she just continued to tell me the same thing then added you should've done it with in the 48 hours, which I had done but nobody could speak english to understand what had happened to help me!

I want a refund of the extra money I had paid to change my flights to the original dates I have selected online.

I had booked 2 tickets from Frankfurt to Bangalore in Jetairways via Travelgenio (Booking code SM99BE) .

At the first place I had to contact the Travelgenio on my cancelled flight and ask them for the update. Rather than I get an update from them about the cancelled flight

Every time I have contacted, they only mentioned in the email that they have contacted the jet airways and waiting for the response. Every time I speak travelgenio customer care, they say they are still awaiting for a response and jet airways is in no picture . But i have no update on refund or the status about the refund so far. I have even not been told if they have claimed the refund and what's the status of the refund. I have 1300 euros with Travelgenio

Booking reference: J7WSJP from the date: 25/11/2018 ( Tel - Aviv - Tbilisi )
was done via Internet site .
TICKET: [protected] - [protected] - Koifman Genadi
TICKET: [protected] - [protected] - Koifman Alla

We were informed by TravelGenio on 14.12.19 that outbound flight ( > LY5109 18DEC TLVTBS 2000 from Tel Avia to Tbilisi ), was cancelled by airline company .
We had to buy new tickets for another direct flight to Tbilisi .
Contact person Isabel ( Customer Service Representative, Involuntary Change department Travelgenio.com & Travel2be.com ) promised, that refund time takes about 30 - 90 days .
We are almost 5 months after, but we still didn't receive refund .
Nobody responds now our emails .
I don't have an option to attach all correspondence, so I copy it on below .

Alla Koifman [protected]@keter.co.il

From: Ala Koifman
Sent: Sunday, April 07, 2019 10:47 AM
To: Genadi Koifman ; Travelgenio
Subject: RE: [Travelgenio.com - Contact #2147169] Re: SCHEDULE CHANGE

Hello Travelgenio,

Please come back to us and advise urgently when you"ll refund an amount for a cancelled flight LY5109 18DEC TLVTBS 2000 .

90 days for the process, that you mentioned on below, already passed .

Kofman Genadi

---------- Forwarded message ---------
From: Travelgenio
Date: пт, 18 янв. 2019 г., 12:40 PM
Subject: [Travelgenio.com - Contact #2147169] Re: SCHEDULE CHANGE
To:

Dear Mr. Koifman

Thank you for contacting Travelgenio/Travel2Be.

In reply to your request, we would like to inform you that the airline is working on your refund petition. As soon as we are authorized, we will refund the amount to the original form of payment.

Bear in mind that this process use to take about 30-90days

Kind regards,
--
Isabel
Customer Service Representative
Involuntary Change Department
Travelgenio.com & Travel2be.com

El Sáb Ene 12 11:26:23 2019, genadi2912@gmail.com escribió:
> Hello Isabel, Customer Service Representative !
>
> We are almost a month after previous correspondence where you have
> informed
> us about a flight cancellation
> LY5109 18DEC TLVTBS 2000,
> and we would like to receive confirmation when you"ll refund money
> for
> the cancelled flight .
> I remind our booking number J7WSJP .
>
> Please respond urgently .
>
> Genadi Koifman
>
>
>
>
> пт, 14 дек. 2018 г. в 13:54, Travelgenio
> :
>
> > Dear M Koifman
> >
> > Following your instructions the following flight remain as booked
> >
> >
> > H1 1282 23DEC TBSTLV 1900 1945
> >
> >
> > Best Regards
> >
> >
> >
> > Isabel
> > Customer Service Representative
> > Involuntary Change Department
> > Travelgenio.com & Travel2be.com
> >
> > El Vie Dic 14 12:22:24 2018, Ala.[protected]@keter.com escribió:
> > >
> > > Travelgenio Staff !
> > >
> > > Just to clarify additionally my below email :
> > >
> > > DON'T cancel our order for the back flight .
> > > H1 1282 23DEC TBSTLV 1900 1945
> > >
> > > We are looking for other solution to fly to Tbilisi on 18/12/18 .
> > > Please confirm .
> > >
> > >
> > > Alla Koifman .
> > >
> > >
> > > From: Ala Koifman
> > > Sent: Friday, 14 December 2018 12:55
> > > To: 'Travelgenio'
> > > Cc: genadi2912@gmail.com
> > > Subject: FW: [Travelgenio.com - Contact #2147169] Re: SCHEDULE
> CHANGE
> > >
> > > Travelgenio Staff !
> > >
> > > It's really unacceptable behavior of your company .
> > >
> > > First you sent totally unclear email that we had to request
> > > clarifications .
> > > Now you are informing that a direct flight is cancelled .
> > > Don't you have any responsibility to propose us any other solution
> ?
> > > Just to inform us that a flight is cancelled ?!
> > > How can we use a return fly, if we can't fly to destination at
> all ?
> > >
> > > Yes, I confirm you to request refund for the cancelled flight .
> > >
> > > It's a first time we booked flights via your company . And it's
> very
> > > bad experience .
> > > We will not use more your services, as your customer service is
> very
> > > bad !
> > >
> > >
> > > Please inform in a back email when we'll receive back a refund .
> > >
> > > Alla Koifman .
> > >
> > >
> > >
> > > From: Genadi Koifman
> > >
> > > Sent: Friday, 14 December 2018 12:28
> > > To: Ala Koifman
>
> > > Subject: Fwd: [Travelgenio.com - Contact #2147169] Re: SCHEDULE
> CHANGE
> > >
> > >
> > > ---------- Forwarded message ---------
> > > From: Travelgenio
> > >
>
> > > Date: чт, 13 дек. 2018 г., 5:23 ПП
> > > Subject: [Travelgenio.com - Contact #2147169] Re: SCHEDULE CHANGE
> > > To:
> > >
> > >
> > > Dear M Koifman
> > >
> > > We would like to inform you that the airline has cancelled the
> > > following flight
> > >
> > > LY5109 18DEC TLVTBS 2000 035
> > >
> > >
> > > Only this one remain as booked
> > > H1 1282 23DEC TBSTLV 1900 1945
> > >
> > >
> > >
> > > Could you please confirm that we can request the cancelled flight
> > > refund.
> > >
> > > Unfortunatelly the return can not be refund it as has not been
> > > affected
> > >
> > >
> > > Isabel
> > > Customer Service Representative
> > > Involuntary Change Department
> > > Travelgenio.com & Travel2be.com
> > >
> > > El Jue Dic 13 13:34:05 2018,
> > > genadi2912@gmail.com escribió:
> > > > It is unclear what change you are writing about.
> > > > Could you be more specific, because I did not notice any change.
> > > > Thanks in advance
> > > > sincerely
> > > > Mr. Genadi Koifman
> > > >
> > > > чт, 13 дек. 2018 г. в 12:33, Travelgenio.com
> > > :
> > > >
> > > > > ***********************************************************
> > > > > THE AIRLINE COMPANY MADE A SCHEDULE CHANGES IN YOUR ITINERARY.
> > > > > PLEASE VERIFY THAT THE NEW FLIGHTS MEET YOUR REQUIREMENTS.
> > > > > WE INFORM YOU THAT IF YOU ACCEPT THE ALTERNATIVE, THIS ONE
> WILL BE
> > > > > CONFIRMED ACCORDING TO THE DEPARTURE DATE OF YOUR FLIGHTS.
> > > > > IF YOU NEED AN URGENT RECOLATION PLEASE CONTACT DIRECTLY THE
> > > AIRLINE.
> > > > > THANK YOU
> > > > > ************************************************************
> > > > >
> > > > > YOUR ITINERARY/ITINERARIO DETALLADO/VOTRE ITINERAIRE/IHRE
> > > REISEROUTE/SEU
> > > > > ITINERARIO/DETTAGLI ITINERARIO:
> > > > >
> > > > >
> > >
> >
> https://www.viewtrip.com/?rloc=J7WSJP&lastname=KOIFMAN&action=ITIN&lang=EN
> > <
> >
> https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.viewtrip.com%2F%3Frloc%3DJ7WSJP%26lastname%3DKOIFMAN%26action%3DITIN%26lang%3DEN&data=02%7C01%7CAla.Koifman%40keter.com%7C3cc31a93715149a932c308d661aecc3b%7C0172d1a1611141968021910f6155c0b8%7C0%7C0%7C636803800711413302&sdata=ODpGfPBogleeAQ4ddMuEA55TG%2Fzs1xQCRQFUDuqgq7g%3D&reserved=0
> > >
> > > > >
> >
> >

Hello
I am highly disturbed to know that Jet Airways has suddenly announced shut down of their airlines.
I requested a full refund of my ticket, from Toronto to Delhi booked via Travelgenio.
Since it is none of my fault and the airlines is completely at fault here, it is mentioned at the airlines website that contact your travel portal for refunds.
Website link : https://www.jetairways.com/information/disruption-assistance.aspx

No one is able to address this situation and the Travelgenio people are not interested in refund of the ticket.

Regards.

Travelgenio Booking ref QTAQMI
Jet Airways has confirmed that flight has been cancelled and fund refund will be available through Travel Agent (TravelGenio). Jet Airways also confirmed that they haven't received any refund request for my Jet Airways booking reference BVYNVE. Jet Airways person also confirmed that they have provided all the instructions including wavier code to claim refund to Travelgenio. But Travelgenio is declining that they have received any communication from Jet Airways for claiming refund and not processing any refund. Jet Airways customer support person also mentioned that Travelgenio can contact them to resend instructions and waiver code.

I called Travelgenio several times, but as per Travelgenio customer support person, it seems they are not interested to process any of my refund.

Good Afternoon,

I would like to lodge a complaint about a rescheduled flight. The booking code is: JBOPPD

I am seeking $37.40 compensation for the phone billing costs I have had to pay for calling Travelgenio to resolve a matter regarding a flight that was rescheduled.

Rather than re issuing me a new connecting flight, I had to call Travelgenio to arrange this. When I did so the operator told me I would receive a new flight within 2-4 business days.

I never received any new flight & was forced to call Travelgenio another 4 times, each of which resulted in nobody to speak to after going through the call prompts. I had to then write an email to get the matter resolved.

I find this really disappointing service. I also got a phone bill that shows a total cost of $37.40 to the Travelgenio phone line.

I am requesting a refund of the above amount to the bank account details below:

ACCOUNT NAME: Jesse Hartman
BSB: 484799
ACCOUNT NUMBER: [protected]
BANK: Suncorp Bank Australia

Regards,

Jesse Hartman

This company needs to tell its employees to actually ANSWER customer service calls. I've been calling back over and over to make changes to my flight. I get put on hold. Told a service agent will talk to me shortly. Then they hang up as soon as it goes through. What kind of messed up scam business is this? Why are these people getting paid for customer service when they wont even pick up the call and do their job? Figure it out. This company should be shut down for fraudulency. If I'm unable to get a home of someone to change my flights I'm talking to a lawyer and taking this to court. It's one thing to miss a flight. Its another thing to get completely ignored when trying to make adjustments.

Jetairways have cancelled flights from Indonesia to the UK. Travelgenio said I would be entitled to a refund.

Travel Genio tell me I need to go directly to airline for refund, Airline says I need to go to Travelagent to get refund (it actually states this on the airlines website, which I have screenshotted numerous occasions to travelgenio). I keep being sent back and forth. All I want is a refund.

Keep getting useless responses by email telling me to go to the airline everytime, and then I reply stating airline told me I need to go to travelgenio. Its getting ridiculous, its like travelgenio cannot understand simple english and copy and paste the same reply to me each time!

Please dont tell me I will get an emailled response cause itll be the same old lies again!

I have asked for this to be escalated to a complaint and to speak with the manager...again...ignored and told to go directly to the airline.

Rest assured I will continue to write bad reviews and complaints about this useless company all over the internet until I get my refund.

I booked a flight in North America from your website. The last quoted price was $683. The next click took me to payments and the price was $732.33. I went back and checked what the increase was for, and found nothing. The page said there was no credit card fee. I rang your NZ number and spoke to someone in India. She said the price was lower only if you used a Visa debit or MasterCard. This information appears nowhere during the booking process. The customer service lady said it was found behind a link for more information. If this is true explanation this is ridiculous. Such important information should be part of the main booking pages, not in some link. I have a MasterCard so I would have used that instead of the Visa credit card. Please fix your website to make it clear, and refund the $50NZ that I have been overcharged. My credit card number is [protected] under name NA SIMMONS.
The booking reference is IDHL5O.
Yours sincerely
Nicholas Simmons