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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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3:47 am EDT
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Travelgenio money return

Traveling from Larnaka to Thessaloniki and back, I booked to return to Larnaka on 5th of January 2019 with Cobalt Air. I booked this flight via TravelGenio 16/10/2018 and gave the number of a mastercard for the payment. On 18/10/2018 there was an official announsement that Cobalt Air is collapsed. On the same day TravelGenio took the money from the bank account. Almost a week later I don't know what it will be with my ticket and if TravelGenio will return back the money. The No +[protected] answer today after a long time waiting and said that they don't have any official notification from Cobalt! So they're still waiting from a collapsed company to respond!

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10:59 pm EDT
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Travelgenio refunds

Ticket purchased Sth Africa to Australia and return - D7N28I - Communication has been by phone ((03) [protected]) as well as email to explain situation. Below conversations and a timeframe of emails sent from us to TravelGenio.

09 Sept '18 Advised TravelGenio incorrect name on ticket, requested change of name and refund for 1st ticket.
19 Sept '18 Requested confirmation of rebooking as had not been received.
21 Sept '18 Refund not yet processed, advised TravelGenio credit card stolen and required refund to account.
22 Sept '18 Emailed to advise reservation had not been received
24 Sept '18 Emailed Bank details

28 Sept '18 (Day of flight Sth Africa) Passenger Rozanne Paragon sent message stating ticket was not available. Colleen Gwynne (ticket purchaser) spent two hours attempting to contact TravelGenio consistently being put on hold and then disconnecting. Colleen Gwynne had not been charged for the 2nd ticket. Eventually contact was made directly to Sth Africa Airways who confirmed ticket had not been confirmed. To get passenger Paragon on flight another ticket was purchased directly with the airline. When passenger Paragon arrived at airport she was informed there was a double booking, airline had to cancel one booking for her to fly.

01 Oct '18 Communicated with TravelGenio Australia ((03) [protected]) who confirmed an issue with the ticket THEY had booked and that information was sent to Madrid office.

05 Oct '18 Emailed with Bank details, Swift number and Bank letter of new account for both refunds.
11 Oct '18 Emailed 2nd time with above details as TravelGenio stated they didn't receive
16 Oct '18 Emailed asking for update on refunds - no response
20 Oct '18 Emailed reiterating 1st refund still not showing and went through explanation again for 2nd ticket refund requirement.

Phone communication has been with Isabelle, Alexia, Virginia, Gadriela, Mayte, Gadriela, Alana, Angelo and again Alexia. All have stated that emails have been sent to head office in Madrid and no responses have been received. We were advised to ring Madrid office hours but, again, we spent another hour being put on hold and then being disconnected so unable to air our grievance directly with your head office..
Between being on hold until disconnection (majority of time) and pointless conversations with staff who are unable to supply information (aside from 'Head Office has all the information, there is nothing more I can offer you'), at least 14 frustrating hours have been wasted.

According to TravelGenio responses on the Complaints Board website you respond 'asap' to complaints. Before taking the step to post online our grievances with TravelGenio, we are making one last effort to give Madrid office the opportunity to respond and complete required refunds.

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Update by klynm
Oct 26, 2018 1:39 am EDT

Travelgenio and refusing to refund a ticket after I had to purchase a duplicate ticket as the first one contained a spelling mistake. They keep asking for further information and using delaying tactics. This has now been a month of constant phone calls and emails.

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10:39 pm EDT
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Travelgenio flight change

I recently booked from your site a ticket for a client of mine. It was from Athens to Larnaca at 10:00 am. The reservation mail came to him and wrote the amount of money that he had paid and that the flight was at 10:00. I even called your call center to reensure that everything was alright. Suddenly, my client calls me and says that the ticket came to his mail and the hour was different. Earlier on the same day. 1:00 am. He had another transport before and therefore he could only travel at 10:00. That's why I booked for that specific flight. I immediately called the airplane company and they told me that the booking was made by you not for 10 but for 1 in the morning. I tried to reach someone in your call center for over an hour and when I managed to talk he said that it was the airplane's company fault. I told him that I knew he was lying but I needed the ticket because my client had a meeting that had to attend. He made me pay 93 extra euros if I wanted to travel with the flight I had originally booked. I asked if I could speak with someone in charge but unpolitely refused. I eventually paid but no receipt ever came to me. I thought you were a trustworthy company but after all this, if I don't get my 93 euros back, for starters I will send to every travel site and magazine I know, a report about you and the way you perform, taking advantage of your costumers. I have all the evidence I need. Your fake reservation that wrote 10:00, the ticket for 1:00 and of course the second payment ensurement from the bank. You should be ashamed.

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7:37 am EDT
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Travelgenio duplicate booking cancelled by airlines and now travelgenio not refunding the money of duplicate booking.. its scam and fradulent

Family of three booked ticket from Geneva to Mumbai. Post first booking under Travelgenio ref: GQDHBH (airlines PNR: EANNJ2) message received that payment not gone through hence booking cancelled. Immediately again we booked and this was under Travelgenio ref: OZABDL (airlines PNR: JAFCSF). Subsequently to our surprise both tickets send by Travelgenio as confirmed and charged us double. Airlines system on verifying duplicate booking cancelled one booking i.e under PNR: EANNJ2. We contacted customer service of Travelgenio and Airlines. Both confirmed not to worry and you are eligible for full refund. Now inspite of over 5 months chase Travelgenio is declining refund and everytime pushing us to Airlines and Airlines not entertaining us since tickets booked through Travel agency. Travelgenio playing mischief since its intentions are fradulent and want to make money in between. Various excuses being given while they know if they wish they can process for full refund since no services availed against duplicate ticket. Being harassed for past 5 months though every time sympathy being shown but not acknowledging eligibility of full refund...

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lyan105
, AU
Nov 21, 2018 8:26 pm EST

Same thing happened to me! That is their strategy to profit! worst agency ever!

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klynm
, AU
Oct 24, 2018 7:35 pm EDT
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HI Anita, Did you have any success with TravelGenio? We are having a similar issue...

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8:26 pm EDT
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Travelgenio no response to refund claim

Our company has emailed and called Travelgenio to try and resolve this issue more than 20times. Due to issues with initial booking from Travelgenio and then delayed rebooked flight we couldn't make our travel destination. We were a advised by Travelgenio a refund is the airlines responsibilty, We have been advised by airline refund is possible but need Travelgenio to submit claim as they are the original travel bookers, Travelgenio are denying they can help!
Now every call is unanswered and automatically hung up after 6mins!

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klynm
, AU
Oct 24, 2018 7:38 pm EDT
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Hello Aoejrifoek, Did you have any success with a refund from TravelGenio? We are having a refund issue as well and I would like to find out how many people this has happened to.

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Wadew
, US
Nov 12, 2018 9:23 pm EST
Replying to comment of klynm

Hi,
We are having difficulties obtaining our refund with TravelGenio. Air China changed the departure city and times. They advised we are entitled to a refund and TravelGenio will not co-operate

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klynm
, AU
Nov 13, 2018 6:59 pm EST
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Replying to comment of Wadew

Hi, I recommend you advise every contact on your social media to never use this agent. They are an ‘agent’ between us and the airline and should be accountable. They have also told us the airline is responsible but airline stating Travegenio responsible (I believe airline are correct). Sorry to hear you have also had this issue, there are a lot of us!

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2:48 pm EDT
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Travelgenio I paid my flight but the airline was never paid by travelgenio so now my flights have been canceled

I have been trying for 8 hours to resolve this issue. I called the airline to add excess baggage to my flights which are in 3 days. They informed me I had no ticket as Travelgenio had not paid them. I was offered a refund by Travelgenio to which I said no I just wanted the flights. After such a long process of back and forth from which the airline called Travelgenio directly, they said they were no longer offering a refund and I have to wait for their response. I want to cancel and I will book the same flights myself, as the staff at Travelgenio are extremely unhelpful and were rude to both myself and my mother. The airline can also not guaruntee the flighst will still be available by the time I get a response and I do not wish to risk this as I have already booked domestic flights to get to Athens airport. I just want a refund so that I can ensure I actually get on the plane, seeing as it was the fault of Travelgenio that I do not have a confirmed ticket. I paid for the flights almost a week ago and assumed them to be confirmed, as per my confirmation email, however this was a lie.

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Update by Eloise238
Oct 11, 2018 2:31 am EDT

I already have emailed 3 times, and another email address, and 3 phone calls and 5 hours of calls to the airline. The airline called you directly on my behalf. I just want the flights I paid for!

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klynm
, AU
Oct 24, 2018 7:41 pm EDT
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Hi Eloise238, Did you ever have any success with your issue with TravelGenio? We are in a similar situation and I would like feedback from as many people as I can.

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andy chen
, US
Oct 18, 2018 2:38 am EDT

Hi

Which email address did you get hold of Travelgenio?

I cannot get hold of them at all!

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Eloise238
, AU
Oct 18, 2018 3:41 am EDT
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None. I used the one supplied in the comments and urgent@travelgenio.com and no reply from either. Good luck, you will need it. The airline called for me and they had to speak to a travelgenio representative for an hour without any result!

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klynm
, AU
Oct 24, 2018 7:42 pm EDT
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Replying to comment of andy chen

Hi Andy Chen, did you have any success with TravelGenio? We are having issues with them as well and I would loke feedback from as many people as I can.

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2:24 am EDT
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Travelgenio travelgenio change of my flight

Hi

I have tried to contact Travelgenio through all kind of channels, but not getting any feedback.

I received an mail regarding telling me that my flight has been changed the day after i finalize my booking, and asking me to pay extra 60 Euros.

The thing is, I cannot make this new proposed flight as i am flying to Japan from Taiwan at 5:30 am on 24 Dec2018.

Where the new proposed flight will only land on the 24th dec 2018 at 12pm.

I have already sent an email to customer.[protected]@travelgenio.com

But did not get a response.

Please assist.

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Update by andy chen
Oct 18, 2018 3:05 am EDT

I have sent email to that email address, but not getting any replies...

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edwardzj
, DE
Dec 10, 2018 10:45 am EST

I also have issue about flight change. The terms about flexible ticket is somehow strange. I booked one round ticket, and used the first way from DUS to PEK.While when I tried to change the return flight on different date but same airplane and same flight code, I was told by Travelgenio that it can not succeed, since all flexible option must be changed before the first flíght! It is totally unreasonable.

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klynm
, AU
Oct 24, 2018 7:44 pm EDT
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Hi Andy, please let me know if you had any success with TravelGenio. There seems to be a common thread with this company and I think we need to get as many people as we can to find out how to tackle this situation.

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12:25 pm EDT
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Travelgenio cancel flight and want 100 from what I paid

8 days ago I closed a flight with travlgnio now. Eight days after I ask to cancel... They said that the card is not canceled and refund will be possible only if the airline samet and wing will approve it.. And direct me to them.. To the airline smart wings.
I turned to the airline and they confirmed the cancellation even turned off the email to travlgnio to see that the airport agreed to cancel and subtract money under the consumer protection act.
Suddenly they sent me today that they apologize for being wrong and there is no refund at all because the consumer protection law did not apply to me... Without an explanation of why and why. It's just three terrible days that go through me because of them

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4:20 pm EDT
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Travelgenio paid a ticket and could not board

I booked a flight through the worst travel agency in history, Travelgenio. Paid a 500 euro ticket to go from Madrid to Boston. The airline did not let me get on the plane because they agency had the reservation but the ticket was never issued. Then travelgenio said they did everything correctly and never issued the return of the money. I had to pay an extra 700 to get to my final destination due to their incompetence. I filed a lawsuit against them. Never use this travel agency.

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klynm
, AU
Oct 24, 2018 7:46 pm EDT
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Hi Yago, could you please tell me if you had any success with TravelGenio and your issue? We are also having problems and would like responses from as many people as we can.

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3:12 am EDT
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Travelgenio purchased ticket and airline cancelled flight and no airline will refund it as travelgenio is the 'agent'.

travelgenio is a scam...no one answers the phone. And if they do it drops out after 20 seconds. you cannot send a message through their website as it does not upload.
I bought a ticket online from Santo, Vanuatu to Brisbane, Australia return.
Due to volcanic action the flight was cancelled and we had to buy a Virgin ticket to get home.
I tried to rebook my purchased ticket to travel with Air Vanuatu another time but no one will touch it as travelgenio is the agent and only they can change it. No one answers the phone...there is no customer service. there is no avenue to get refund or rebook a $780 ticket...
The airlines should not accept them as an agent and they should be banned in Australia

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Travelgenio unlawful credit card debit

while checking my credit card details found a debit to travelgen for $3600 on 15/09/18 of which i have no idea what it is for.
i have contacted their Australian number and have been told they will investigate.
They said it was to do with a flight. Well if so i have not received any information of that flight

reading customer reviews does not give me confidence. I have had to cancel my credit card and will not contact my bank to investigate as fraud.

I have been browsing sites to arrange flights through easy jet and Ryanair but have not booked anything through travelgen

thank you

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Tanaya Laing
, US
Dec 15, 2019 1:35 am EST

they took money out my account and I haven't booked any flights and I dont know why this doesn't make any sense so I have to get new card and a hold on my account, thanks to this problem with this company, fraud

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klynm
, AU
Oct 24, 2018 7:49 pm EDT
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Hi John,
As with the majority of TravelGenio RESOLVED responses the comment is "Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned." Did you have any success with TravelGenio as we are also having issues and would like to know how many other people this problem.

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6:15 pm EDT
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Travelgenio flights

My partner and I just booked a flight an hour ago for the first and last time ever with travelgenio. Throughout the booking process one price was shown, we accepted the payment and once the credit card went through the price was 95 EUR higher! My card was charged a higher amount than what I accepted. This is FRAUD! I called the service center and after being on hold for 20 minutes and after 40 minutes on the phone the customer service rep kept saying that according to her system, I accepted the higher charge? Needless to say I do not recommend this company to anyone.

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5:26 pm EDT
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Travelgenio flight booking

Hello,

I have sent the message below to your Facebook messenger service & was directed to send an email to your customer service email, which I did straight away. After calling & sending three messages, the matter still hasn't been resolved. Can somebody contact me immediately to fix this please.

I need to speak to somebody urgently re my booking ZDDR8K. Although I put spaces between my first, middle & last names when I booked, this hasn't been transferred to Emirates. My name (as on my passport) should be Ashlee Paige Ward. The name you gave Emirates is Ashleepaige, which is incorrect & not how it shows on my passport, & therefore they'd refuse me to fly. Can this be fixed immediately please as I'm due to fly in a couple of days. Also, can someone call me to confirm it's been done? My number is +44 [protected].
Thank you,
Ashlee.

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2:28 pm EDT
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Travelgenio payment not received

1. On Saturday the 8th of September I booked a flight on Travelgenio.
Immediately I received a RESERVATION CONFIRMATION WITH THE FLGHT DETAILS.
2. I paid with Ideal, I checked my bank account and I Saw that the payment had been done to Worldpay Limited at 11.33. on the 8th of September.
I called my bank, they traced the payment and indeed the bankaccount received the money, it was on their account.
That was easy to check, since my account is with the same Bank in Holland.
3. I did not receive the tickets or the second email.
4. I received 3 times an email that there was a problem with the payment and that they didn't receive the money. With a link to pay again. I did not do this, since I already paid!
5. I called the customer service several times, and they told me to send an email to [protected]@travelgenio.com, with the payment proof. Or book and pay again !
6. I did send them several emails with the proof of the payment.
7. I received emails that the booking had been cancelled, because I did not pay.
8. I called again and they said that an IDEAL payment takes time, don't worry you will get the tickets. They promised to cancel the cancellation.
9. Once again I receive an email, from you, saying::
" Thank you for contacting Travelgenio.
We would like to inform you that your booking has been cancelled due to payment issues.
If you wish to make a new booking you can visit our website.--
10. WHAT CAN I DO NOW? I PAYED! THE BANK TELLS ME I DID AND TRVELGENIO/ worldpay limited HAS THE MONEY.
11. DID they STEAL MY MONEY? PLEASE CONFIRM ME THIS IS NOT HAPPENING. Please tell me they are not frauds….
12. The bank told me that an IDEAL payment can never be undone...European rules. So they cannot do anything for me!

WHAT CAN I DO?

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Albertina Tineke Meuwissen
, US
Sep 12, 2018 10:59 am EDT

Hola! Today I received the money back, thank you very much!

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Albertina Tineke Meuwissen
, US
Sep 10, 2018 3:36 pm EDT

I send you several emails, but just now once again, So please help me with my booking!

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10:34 am EDT
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Travelgenio very bad services

The customer service is very impatient and rude, I booked it from Skyscanner and never be so regret that I should search for the reviews of this company first. I called them to cancel my flight, she was totally rude and hung up the phone after cancelling my flight, while I wanted to make sure how much the fine will be. I advise you guys don't buy the tickets from it just because it is cheaper, you will have to call their office in Spain, wait for thousands of years to be answered(or maybe not answered), and then piss off at their attitude ;)))))

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Travelgenio cancellation and refund

You were made mistake during cancel my friend's ticket.

We had 8 flight tickets.
1. Seoul to Shanghai(for transfer) X 2 people
2. Shanghai to Vancouver X 2 People
3. Vancouver to Shanghai X 2 People
4. Shanghai to Seoul X 4 people

Person A
- Have 4 ticket for trip(Seoul to Shanghai/Shanghai to Vancouver and return ticket as well)
- Now Person A was canceled for Shanghai to Vancouver and Vancouver to Shanghai Ticket.

Person B
- Wanted to cancel booking.
- Now Person B was canceled half of the whole tickets.
- B's Ticket still alive on AirCanada system instead of A.

Travelgenio just tells there is A's ticket.
But AirCanada tells no ticket(Seat) for A on their system.

Who is a liar?

I'm not taking Travelgenio Airline, I will take AirCanada Airline.
Travelgenio Just claims they are not wrong.

But I checked 5 times through AirCanada.
AirCanada checked it with B's booking code.

I called travelgenio's customer service center, they never listen to me.
And I asked their FB > Travelgenio blocked me.
I send several e-mails. > ignore.

You should check my booking statement on AirCanada.
I don't have any booking on AirCanada booking system.

It means I CANT TAKE AIRCANADA AIRCRAFT.
I CANT GO TO VANCOUVER.

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Travelgenio changing flights - this is a nightmare

Yesterday I called this company to change my flight and the person who I was speaking to said I cannot make any change yet since I do not have the itinerary that was modified by the airlines. She said she is going to have the department send the email in a few hours so that I can have the itinerary and make a change by calling them again. Since then I got no email whatsoever.

I have been trying to call them yesterday all day. Although the answering machine said I only have to wait for 30 secs to 3-4 mins but it continues to hang up on me. Then I luckily got a hold of somebody and I just asked to send the newly updated itinerary and what she did was just basically to go through the whole process like the first staff did and put me on hold for another 15mins or so and hung up on me.

I was desperate since I only have so many days and according to a company policy they cannot make any change if the change is not made 3 days before the flying date. I kept on calling in the morning and I finally got a hold of somebody again after 10th trying and she said she asked the department to send my ticket and it will be send in about 1-2hrs. Foolishly enough I believed them and nothing happened, until now. I called them again and my husband did too. This time my husband wanted to get the name of the person(Nicole) and wanted to talk to a supervisor and Nicole just hung up on him.

This company is a joke. Finally I got a hold of other guy and he said that the department that sends the itinerary doesn't work on weekend so I just need to wait till Monday. So dumb. Don't know why other staffs didn't let me know from the beginning and I cannot even believe this time if this guy is telling me the truth or not. It does not even matter cuz I made the same request yesterday on Friday.

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Update by Yeonsoon Micheli
Aug 25, 2018 7:23 pm EDT

FYI I just found out that this minor modification was made from Alaska airlines and it was made on 11th of July and the ticket is already issued on that day. I do not understand why this company did not send the updated itinerary earlier knowing that the passenger(my mom) is supposed to fly out this Friday.

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12:56 pm EDT
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Travelgenio still awaiting refund

On June 8th, 2018 I purchased a round trip flight from Pittsburgh, PA (USA) to Luxembourg (LUX) for my father. I ordered this flight with premium insurance in the event that my father would not be able to travel. My father was not able to travel and I cancelled the flight on July 22nd, 2018 without confirmation and then I cancelled the flight July 24th, 2018. I received a confirmation email from Travel Genio on July 26th, 2018 indicating that the cancellation of the flight has been confirmed and that I would receive my refund when it is authorized by the airline. It is advertised on your website that this would take around 2 weeks but I have been waiting for nearly a month and still have not received my reimbursement.

I have called numerous times to the Spain and USA phone numbers to be able to speak to a customer service representative and have been waiting for nearly 30 minutes on hold before the line cuts off. I am calling on Skype so I have been paying to be put on hold without any representative picking up the line. Normally I am told that the wait should last under 5 minutes before I am put on hold but I have yet to speak to anyone regarding this claim.

I fully expect to be reimbursed the payment for this flight. I have tried to stay as professional as possible under these circumstances but there will be consequences if I continue to be ignored.

The contact number for my complaint is 1890243.

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Matt.HH
, AU
Aug 26, 2018 9:37 am EDT
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You absolutely must get the authorities involved here. Lodge a fraud dispute with your bank. Call the police and any consumer protection agency. Report this criminal fraudulent business to the FBI. You will not get refunded directly by Travelgenio. You will only be put through great stress. They are using your money to stay afloat. The owner of this business needs to be arrested for theft ..

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Travelgenio double charge

RESEND 2ND TIMES!

My daughter Booked return ticket from hamburg to Jakarta by online. She used my credit card BNI signature.

Then I received notification 2 times from Emirates Air and from Travel Genio and they debited my card by euro 791.36 ( Travelgenio ) and euro 798.76 ( emirates air ) for 1 passenger and 1 ticket only!

My daughter call Emirates and they cant refund ( its okay for me because emirates already issue eticket for my daughter )

But TRAVELGENIO also refused to refund ( WHY? You even didnt issue ticket for my daughter / and its impossible to isuue double ticket for same passenger same flight same destination same time of flight...)

It is happened June 26th 2018.

Buchungscode Travelgenio: [protected]
Buchungscode Sabre: OSFWGH

FLUGDETAILS
Hinflug
Abflug: Fuhlsbuttel (HAM), Hamburg, Deutschland
Datum: 25.07.2018 21:35H
Ankunft: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
22:10H (+1 Tag)
Reisedauer 19H 35m
Emirates (EK62)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig
Rückflug
Abflug: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
Datum: 08.09.2018 00:40H
Ankunft: Fuhlsbuttel (HAM), Hamburg, Deutschland
13:45H
Reisedauer 18H 05m
Emirates (EK359)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig

Please response AND refund to my BNI Signature CARD [protected] xxxx )

I paid already your double charge to my BNI Card and until now u didnt show any response

I saw many complaint about your company!

Thanks.
HENRICO

( henrico.[protected]@gmail.com)

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Travelgenio flight bookings

I booked flights from amman to london. The next day i was emailed to say the flights were unavailable and alternative ones were offered but my booking would be cancelled if i didnt reply. I replied more than once however was emailed to be told my booking was cancelled. On the phone they reported i could still use my booking but now the flight available would include a 12 hour stopover. (Better flight times were still showing on skyscanner but they denied this). They would not allow me to change my flights to a day earlier to avoid this long wait.
I was sent a confirmed itinerary however the airline said my flights had not been paid for despite travelgenio having taken the money from my account. Travelgenio had put the incorrect name, not included date of birth and put the incorrect nationality in the information given to airline.
I had to send multiple emails and make 4 separate phone calls and i am still unsure my booking will be accepted at the airport on Saturday where the only other option would be a flight coming up at over £1000 which i cant afford. My choice would be to fly a day earlier and avoid a long stopover.
Skyscanner has never been a problem for me before, i do not think you should offer flights through this company as they havewasted my time, caused a lot of stress especially as i am travelling alone, and they have cost me more money.

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Travelgenio contacts

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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