Travelgenio
reviews and complaints

I am complaining about the customer service I was provided with Travel Genio.

I purchased a ticket with Travel Genio on Saturday and realized it was the wrong flight date.

I sent two messages to the customer service online within 24 hours to cancel or get a refund but I received no response back. I called back Monday and I was told my flight was already confirmed, and if I called my ticket would have been voided. I was also told travel Genio didn't have the ability to waive the fee but the airline was able to.

I called the airlines and the staff for GOL told me he had no ability to waive the fee.

I called Travel Genio back on Tuesday and I was told I would need to pay $233. I was then told I needed to pay $44 more because the fee was incorrect.

Because of the poor customer service, slow response time and incorrect information on Travel Genio's part, I was mistakenly charged a fee of $277 and a ticket that is now "confirmed."

I ask for a refund of the fee of $277 or a discount on the current ticket.

This is irresponsible and poor customer service.

Lofong Saelee

I bought a ticket from a company called "Travel Genio." Airlines used China Eastern Airlines and are 12/04/2020~21/04/2020 Airlines. My reservation number is TWNW1W.

TravelGenio is delaying the refund process for over a month, ruining my honeymoon.

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I saw the mail that the flight time was changed by force, on January 14. So I left a note on the 15th that I didn't want to change, Through real-time chatting. You said to me, I canceled my reservation and asked for a refund from the airline.

I'm constantly asking for a refund because of your terrible service that changes airtime to its own discretion. It's already been a month since we promised like a refundi. When can you give me a refund?

I have sent the cancellation request in their homepage several times. But not replied yet.
So I tried to contact them for 1 hours. I had called several times also! Never replied. And Nothing happened!
Already I got the e-mail from airline, and flight to China was cancelled!

CANCEL THIS BOOKING and REFUND IT!
- reservation number : ROWWNR
- given name : Birgitte Soo Jin Wisloff Hauge
- family name : Hauge
- e-mail : [protected]@gmail.com

I wanted to cancel and get the refund with the plane ticket I have purchased using travelgenio from LA to South Korea visiting China during the flight because of the Wuhan Coronavirus

I have talked to the assistance from the Xiamen Airline that I need to cancel and get the refund with the travel agency that I have purchased the ticket from and since they are aware of the virus, they will give a full refund for any plane ticket purchased before Jan, 28th, 2020

I talked to the travelgenio's customer service twice and canceled the ticket twice and I can still browse the reservation using the travelgenio's mobile website and it has not been canceled yet

They also told me that I will get the refund in 30 days at first and the second time I talked to them they told me 20 to 90 days. I don't know why the company policy keeps changing with each agent that I talked to and if I wait for 30 days, the flight day will pass and I won't be able to get the refund.

Please process the refund immediately and give me the refund that I demand.

I will post the Xiamen's posting reguarding the virus and the refund and also the travelgenio's current mobile website with my ticket information still remaining

I booked the flight from Korea to New York to transfer at Wuhan airport which has been closed because of the virus. The flight is canceled and the china southern airline posted that people who booked flight to Wuhan or transfering at wuhan can get full refund without any extra fees.
Can i get full refund? I already sent email but there is no reply yet. my email is '[protected]@gmail.com ' and my name is Jaehee Kim. Please reply my email.

Thank you.

Booked a flight to Chengdu on 11/11/2019 but just days away from our departure on the 26/01/2020 China Coronavirus is spreading rapidly and we are not going to risk our lives to fly there.
I called many times to Singapore Airlines and Travelgenio regarding this issue. Singapore Airlines has already offered help by saying that they will be able to arrange a refund for us when Travelgenio contact them directly. However when I passed this information to Travelgenio, they are very unwillingly to assist me with this saying that Singapore Airlines has not release any official statement about it. I even requested Lea from Singapore Airlines to get in touch with the customer service at Travelgenio even with people from Singapore Airlines contacting personally, they are still refusing to cooperate and help with this situation. I feel very unfair and cheated by it. None of us saw the virus coming and we would really like to get our refund back because it's really unfair.

As you can see the image below, are the number of times I had been calling Singapore Airlines and Travelgenio to get help with this but after so Long no one is able to resolve this. I am very very upset and disappointed. Please solve this with reasonable answer. I am sure many people are affected by it. Be fair and do something about it. Thank you.

I booked Flight for me and my Wife BOM to BHUJ on Jan 14th 2020 and when I went to airport I was told that Travelgenio cancelled flight and I was not notified, I had to buy new ticket at higher price from Airline.
Travelgenio needs to refund $ 209.65 that I pain to them and excess money that cost me in new ticket. Tried to call and after long hold phone got disconnected. Can not talk to anyone. Can not get hold of any person to talk to. This is ridiculous. Then need to refund my money ASAP.
Can contact me at [protected]@yahoo.comn

I had booked tickets through Travelgenio last August and the flight got cancelled because of the Hong-Kong airport events. I asked for a refund, opening ticket number 2709483 and used another company for my trip.

For three months I regularly asked what was the status of my refund and got automated replies in French and English (without any discernible pattern).
After struggling and waiting three months for a refund, I was only refunded half the ticket.
Their answer was that the company had rescheduled one of the flights and even though I had not used it, they could not refund it. They needed an authorization from the airline for that part of the trip.
I called and emailed the airline and they confirmed that Travelgenio was authorized for a full refund. I even forwarded them the email where the airline said they had been authorized to do so all along.

I keep emailing Travelgenio asking for the remainder of my refund but I can't get any reply anymore.

Booking code: EQAJKY
BAE
YUKYUNG

I had booked my tickets through Tavelgenio. Unfortunately, my flight canceled the day before I need to go somewhere through Phillippine because of the Volcanic eruptions.

At the first time, Travelgenio said all customer who lost their flight can get refund and guarantee to book another flight tickets. However, Travelgenio sent Email to me in a week and said They can't refund the money because of just blaming on Airlines. Even I'm not customer of airlines, they keep said I(who is not customer of the airlines)need to get the "Authorization". They just said just SORRY that they can't refund money. I hope I can get my money that I paid with master card and If they couldn't refund my money, I NEVER recommend people lost their money with travelgenio. This will happen to you sooner or later. They just keep the money from customer who faced with cancellation situation, and just said only "sorry, we can't give money from airlines", "Is there anything that we can help?". This is so disappointed problem solving skill of Travelgenio.

My name is Baktygul. My friend Temir Kodirov (booking code is [protected]) wanted to change the date of the flight from Tashkent to Seoul from Feb 15 to Feb 01. However, it has been so many days since I could not get any reply.

How many times I tried to contact them, but it was useless. They dont even have phone number in South Korea. Like other companies, they dont even provide free call services. Even there is no reply to my email.

It is so irresponsibility. I don't want to buy anymore from this website.

Thak you,
Bests,
Baktygul Satybaldieva
[protected]@gmail.com

I bought a ticket on 5th Oct 2019.
from Vancouver to Incheon, 2020-04-12 ~ 2020-04-18
but I couldn't get an e-ticket and Booking status is Canceled in your site (http://checkmyflight.travelgenio.com).
I've made a payment. and got an e-mail 'booking is complete'
please check my status, I need a confirmed e-ticket as soon as possible.

my Booking code : AWCVGC

My reservation code : FHK3HK
Ticket number 
1. ‪[protected]‬ - LIM SEONGBIN
2. [protected] - MA SANGHEE
 
The ticket number above is the ticket to be refunded.
I misunderstood the plane date
I booked a flight with a new date
I would like a quick refund for my previous flight ticket
Please make sure to handle my request for refund.
Refund as soon as possible

My reservation number is IMWSNP. My last name is LEE. I received a refund email on August 15, 2019. Czech Airlines has confirmed twice that it has approved the refund. However, Travel Genio said that Czech Airlines did not give a refund because it did not approve the refund. Who is lying? I want to get a refund soon. I will attach an email from Czech Airlines.

I recently purchased a flight ticket from TLV (Tel Aviv, Israel) to LHR (London, UK) through Travelgenio online Platform. The reservation code is: J4C3RI. I also purchased the Personalized Service Pack, which listed "extra and/or special luggage" as one of the many services. There was a white box to specify, and I was charged 20 euros immediately.

I sent an email to the airline company, Virgin Atlantic, to make sure there is a check-in luggage and they replay that there isn't. I called Travelgenio and they told me that the service is only to "assist" me to get in touch with the airline company, even though it was specify as i mention above.

My point is that I paid for an extra service, that I know the airline offers. Travelgenio told me that I need to pay extra at the airport, and that the money I paid through Travelgenio is not refundable. I am quickly starting to feel like a pretty undesired customer. I find this issue quite simple, but at the same time quite a deal breaker if I don't get any sort of compensation: either the 20 euros back, or as simple as one 23 kg checked bag in my flight.

I'm attaching a photo from Travelgenio "Special Services"/"Personalised Service" shows the list of services listed in the pack, one of which says extra luggage.

Thanks in advance!

This company is awful, we had booked a return flight from Kathmandu to Sydney through TravelGenio due to the cheap fair. However, due to a family member falling ill we had to change our flight plans and therefore needed to cancel our booking with travelgenio. When I contacted their customer service team I was told my ticket was refundable and that I would receive a refund of $2195 after penalties and fees were applied, which I was comfortable with . I also received a confirmation email for this shortly after the conversation. I then received an email several days later saying that the cancellation charges had been miscalculated. I sent three follow up emails to query the meaning of this email but received no response so I decided to call their customer service line. A lady named Mariah looked into my refund and advised me that I would only receive $1700 because travelgenio had miscalculated the cancellation fee. I challenged this as I should not have to pay for travelgenios miscalculation which they realised only several days after I had already cancelled. She said she could do nothing and when I asked to speak to her supervisor she said she will not put me on to them and then abruptly hung up. When I called back to speak to another colleague named Daniel they also hung up on me. This is atrocious for a company that is supposed to be about customer service. If I do not receive the refund amount confirmed to me I will take this up with the consumer affairs office in Australia. Your company has outright lied and then proceeded to lump your mistake on me, the customer, without any compensation. You should also sanction Mariah for being so rude and incredibly unhelpful to a customer.

I had booked tickets for Jet Airways from travelgenio.in portal. The airline had stopped their operations and promised to refund the entire amount back. But unfortuantely, travelgenio havent refunded my amount yet. I have followed up atleast 100 times with the Travelgenio customer care but they refuse everytime. And provide the justification that there is no revert from Jet airways. However, Jet airways mentioned that they have processed all refunds.

My Travelgenio booking: DDUFFU
AIRLINE BOOKING CODE: 9W/VOMNDY

Booking date: 28/08/2018

I can be reached on email er.[protected]@gmail.com

I bought two tickets from travelgenio to come back from Portugal to the USA, after visiting a sick father, my self celeste m santos and for my daughter Jessica m santos we had the date to depart on November 8th 2018 but my father passed away on November 7th 2018 so we had to stay for the funeral! I called travelgenio to let them know what had happened! They told me they need proof that my father had passedAway and documents to prove that he was my father and also that he was my daughters grandfather! So when they got all the necessary documents they told me they were just waiting for the airlines to send them the money! So I went ahead and purchased new return flight after my father's funeral, But it's been a year and they still haven't refund me the money for the tickets. Sincerely :
Celeste santos

Booking #QKRFDT

I bought two tickets from travelgenio to come back from Portugal me celeste m santos and for my daughter Jessica m santos we had the date to depart on November 8th but my father passed away on November 7th so we had to stay for the funeral! I called travelgenio to let them know what had happened! They told me they need proof that my father had passed and documents to prove that he was my father and also that he was my daughters grandfather! So when they got all the necessary documents they told me they were just waiting for the airlines to send them the money! But it's been a year and they still haven't refund me the money for the tickets.
Sincerely :
Celeste santos

Hi there,

I'm urgently trying to change my flight ticket and have contacted customer support 2 days ago but no reply yet. I've also contacted the airline directly which told me Travelgenio will have to make the changes.

Since my desired departure date is in 3 days, this is a timely matter so please get in touch asap, [protected]@gmail.com is my email. Thanks!

I cancelled my ticket two weeks ago. And I called several several time but they didn't refund yet.

Last week I called your company, and say "we're ready for your money. We have money to refund so money will refund after couple of days"
But I didn't get my money yet!

Please refund please faster please!
Why did you send me moneyyyyyyyyy
My reservation code DWP8D4
And email is [protected]@naver.com
Please refund!