Travelgenio
reviews and complaints

Hi, I'm NA

It's been 4 months since I asked for a refund.

Have you heard from the Xiamen airline yet?

Probably got a call from Xian Airlines, but why can't I get a refund yet?

I sent you an inquiry by customer.[protected]@travelgenio.com e-mail, but only the reply to the Travel Zenio site is coming.

Please reply. I can't wait any longer.

My Reservation code is RIJPTW

Refund request

I would like to make a complaint to Travelgenio Company.
I have apply a lots of time and send a lots of email but no one reply. Even the hotline was no one reply as well.

My information below:
My revervation code is : TAOYTQ

My revervation number is : [protected]
Name : Han Guiyoung / Cho Hyung Keun

Flight information:
QR 859 - Qatar Airways 2020-07-12
QR 99 - Qatar Airways 2020-07-12

QR 100 - Qatar Airways 2020-07-28
QR 858 - Qatar Airways 2020-07-29

Please to handle my refund request. I

I would like to make a complaint to Travelgenio Company.
I have apply a lots of time and send a lots of email but no one reply. Even the hotline was no one reply as well.

My information below:
Booking No : OF5YJ5
Name : Wong Lung Wai
Flight information:
VA 467 - Virgin Australia 15/4/2020 and
CI 54 - China Airline 15/4/2020

Please to handle my refund request. I have contact the company from 7/4/2020 until now.

I have tried to cancel my flight due to the Corona virus. They have been non responsive until I tried to dispute charge and then they blame me for the way I handled things. I tried to get in contact to no avail and not until I tried to dispute the charge did they respond. They no only blamed me for how I handled the situation but never did I hear about my actually trip. I tried to cancel air ticket the proper way and never heard back about that specifically.
They have taken my money and that's it.

Company is horrible. Customer is non responsive to the actual matter. Will never use them again and advise others to do the same.

I can't get refund from my tickets. I bought 3 tickets from Poland to Korea and 3 return tickets, before coronavirus was in europe, I asked TravelGenio for refund beacuse Polish Airlines LOT canceled my flights. The request was accepted but I still haven't received the money.I wrote a lot of emails, tried to call many international TravelGenio numbers but no one answered. It's so frustrating

I checked the email you sent me regarding the cancellation of the plane ticket. I immediately provided the information you wanted. I provided the passenger name of the flight and four back numbers of the credit card. But there was no answer from you, and the flight ticket was not canceled. How long do I have to wait? I bought silver insurance from your company, but it is very hard to get a reply from you. I will provide information on my flight ticket, so please cancel it. If the cancellation is completed, please reply to me by email. Please don't tell me to send you an email after reading this article. Waiting for your answer is very hard.

1. Passenger Name: YU XILING
2. Four back numbers of credit cards: 1923
3. Reservation number: UF52XO
4. E-mail : [protected]@naver.com

Flight: ZE - Eastar Jet 2020-07-02
Departure: Shanghai, China Pudong [protected]:30
Seoul, Korea del Sur Incheon Intl. [protected]:30
Airline code: ZE/O4IHXI
Reservation confirmed:, General Class Period: 02:00

TICKET:169-[protected] YU XILING

I purchased flight ticket from Cairo to Seoul on June 22nd through Travelgenio, but the second flight schedule from Abu Dhabi to Incheon was canceled without any advance notification. Please let me know what I should do for my ticket. And if I can't use the plane because of the Covid-19, please let me know if the refund is possible. Also, if the refund is possible, please let me know the refund process. For your reference, reservation code and ticket number is as below.
KDIWR2
TICKET:607-[protected] Ku Ji Suk
TICKET:607-[protected] Oh Yunseok

Hi my name is alyssa and i cancled our ticket on the March

Kimberly fueller
Alyssa fueller
Jangmin ahn

Booking nummber is 6ZJJ7G

From frankfurt
To korea incheon

You guys said we have to wait 15-90days but still we couldnt get any money and any information

Plz answer we cant wait anymore.
And i contact already customerservice so dont say to me anymore plz contact customerservice

And dont give me same automatic reply anymore!

Our flights were supposed to be 3 months ago and I have been emailing and calling both travelgenio and the airlines. Each is passing the responsibility to the other and in the last email over a month and a half ago the email from travelgenios customer service asked me not to contact them again as they are busy and they will just message me. 3 months, no flights, no refunds. I have been more than understanding due to the Covid-19 but this is ridiculous, we are entitled to a refund by law if we cannot travel due to the world pandemic. When this is over and it will be, I highly doubt many people will use travelgenio for booking anything else. It's disappointing and embarrassing that everyone has to chase for their own money back on a service they have not received.

You said that the airline control costumer refund this moment, so your company can not process my refund request.

So, I sent a email to AeroMexico

Dear Mr. King:

Thank you very much for taking the time to contact us concerning your reimbursement request.

Unfortunately, I cannot access with your request due your reservation code was made through a travel agency, therefore, you must contact your agency to validate the alternatives for your reservation.

I remain at your service.

Cordially,

David Eduardo Alvarez de Anda
Customer Care Representative

You guys always unload the responsibility to airline. And they are too.

I'm at the end of my tether now.

Do you understand?
Let me take my money. 1500€

I want to change my date of flight tickets
I already paid the silver grade customer services.
I sent the e-mail to 'customer.[protected]@travelgenio.com' and they gave the link that I have to write the form which need to change date of flight.
I wrote all that form and submited a week age.
But I didn't get any reply for that form.
How can I connect with you?
I even couldn't talk with you cuz you didnt answer the call.
I sent the mail again, but I got reply by auto.
Tell me what's going on

Because of the COVID-19 virus, I really want to Full refund the reserved airline ticket.
When I reserve the ticket, I signed up the Cancellation Insurance. So it is reasonable that Full refund.
And I wonder when can I get back my money from your company.
Please as soon as possible to Full refund the ticket fee.
Last I wrote detail infromations below.

1. Reservation number
- S5NKGM

2. Airline ticket information
- KOREAN AIR
KE023, ICN(Incheon) -> SFO(San Francisco), 2020.08.29(SAT) 16:00-11:00
KE024, SFO(San Francisco) -> ICN(Incheon), 2020.09.27(SUN) 12:40-17:20

3. Passenger information
- YOUN SUJIN
KIM SIHEON
SHIN HYEJUNG

I need to know when will have my refund. It takes almost 3 months already. I sent you email but no response. Please reply my email and refund immediately.
I request to cancel my booking in March and got the answer that i will have refund, but still haven't receive it yet.
My booking no. MWV0NV

I got reply from Travelgenio that they will solve my problem as i posted on below.
But Travelgenio isn't still handling my problem.

My Booking ID: 17428095.

I hope Travelgenio can give refund for my flight ticket.

I have been requested my refund for more than 3months and still havent got any refunds or reponds from you guys at all. If you dont give my money back and dont repond on my email again. I will start to leave my review about your compnay on the main travel review website which is very world wide known. (tripadvisor/complaints board/trustpilot) also I will do regal action with my credit card towards travel2be. Get my money back right now! Travel2be reservation number: [protected] reservation code: 186gz8 ticket number: [protected], [protected] payment method: visa/master debit/credit 2950 (usd$978.89)

I am going to sign Corona 19 on March 3rd.
I'm giving you a refund from Vietnam Airlines.
I got a call. I sent you an e-mail then.
But I'm still in contact with him.
No. Please give me a refund quickly.
This is my reservation number.
level2be Reservation number
[protected]
Reservation code

WLV38O

[protected]

WLV38O

Tickets are checked and you can travel. The ticket number is as follows.
Sanggyoon Kim: 738-[protected]

Where should I send the mail to contact you?

DO NOT BOOK WITH THIS TRAVELGENIO

I contacted the airline and said it would give me a refund.
I was informed that it was in progress, but it took too long, so I'm contacting you again.

My original reservation number is [protected] and the new reservation number is [protected].
code : 86H550
email : [protected]@gmail
name : MINHEE JEON
It's from Auckland, Newzland to Incheo, korea. Contact me and refund quickly.
Please cancel it as soon as possible.

I am under tremendous stress because of TravelGenio. I kept asking for a refund for three months, but I got no response.
Travelgenio makes me crazy.
I am wondering if this company is still running. Did the company go bankrupt and shut down?
I still waiting for FULL-refund.
Quickly return my money. Please please!
My flight ticket was canceled on March 7th, and almost June now.
Please refund!

Hello. I would like to raise complain against travel2be/travelgenio company. I canceled my ticket on 14th of march until now I am waiting for the refund. Company is not replying on any email or phone call. I hope you can help to refund the ticket.
Thank you.

Booking code: tmxzum
Booking reference is: n°[protected]

My email [protected]@gmail.com

I sent an inquiry email, but there is no answer.

They don't even read.

You responded with the attached file, so I asked "customer. [protected]@travelgenio.com"
I sent an email. — My reservation number is [protected] (FTBXTX).

I bought an airline ticket, but it wasn't bought because I didn't have a ticket I booked. However,
I showed another flight ticket and requested additional payment. So I didn't pay.

I've emailed you, but you just read and write here because I don't have a reply.

Please reply to the email or refund immediately.

Thank you Changjunglee for your comment. Please send an e-mail to customer. [protected]@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.