Travelgenio
reviews and complaints

Hello
Hello, I tried to contact you over 10 times, but I couldn't. My booking number is [protected].
I heard from a friend of mine, all of the no-stopover flights were cancelled by Air Canada. However, I didn't get any email from you.

Could you give me a full refund please?
I stick to no-stopover flights.
Thank you.

Book number: TLU42F
Schedule : 26, March.EY024 DUS - AUH, EY876 AUH - ICN
Familyname: BYUN
Name:SEO YEON
E_Mail address: [protected]@gmail.com

Due to CoronaVirus19, Etihad flight company cancelled my flight schedule unilaterally.
So I already back to Korea last week with other ticket.
And I'm not plan any flight schedule.
So I wanna get back FULL-refund cash instead of voucher.
I called with Etihad airways, and they said i can refund through Travelgenio.
Refund my credit right now as soon as check this E-mail.
Check this waiver rules so that you must REFUND RIGHT NOW!

https://www.etihadhub.com/en-ae/news-list/operational_news/us-europe-covid19-waiver

p.s. I attached flight cancellation policy and cancellation confirmation letter from Etihad.

Also, i posted reviews on Tripadviser and Trustpilot.

If you keep ignoring my request, i will post reviews about your lateness and scam.

Reservation No. 3LVHSU
Ticket Information July 19th 8:52 AM
Passenger Information Yechan KIM

I purchased a direct flight through Skycanner, but I confirmed that the stopover had occurred, and I sent an e-mail about cancellation of payment within an hour, but I have not received any contact from Travel Zenio until more than a day ago. Request refund as soon as possible without commission fee.

I sent an email to the email address you told me. I know there will be a lot of work these days. Then please give me a specific answer until when you will contact me.

Reservation code Amadeus : RU2PQR
Resdevation code travelgenio :[protected]
Flight : TK 418-Turkish Airlines 2020-07-04
Departure : Moscow, RU(Vnukovo) [protected]:50
Arrival : Istanbul, TR(Istanbul) [protected]:00
Airline code : TK/T4JQBQ
Flight : TK 88 - Turkish Airlines 2020-07-04
Departure : Istanbul, TR(Istanbul)[protected]:45
Arrival : Seoul, KR (Incheon Intl.) [protected]:55
Airline code : TK/T4JQBQ

TICKET: 235-[protected] - Yoon Yoohee
TICKET:235-[protected] - Yoo Inseong
TICKET:235-[protected] - Yoo Pulip

My flight has been canceled. So I request a refund.

I emailed and called several times, but there was no reply and I couldn't connect even after waiting for two hours. Instead of asking to send my request back to 'customer.[protected]@travelgenio.com' where hasn't replied, please give me a practical answer.

I may be in such a hurry that I can't wait any longer because I'm in a hurry. I think it's because my attempts to contact you are useless and have not returned to you with specific answers. Please understand me.

My email adress is [protected]@hanmail.net

The letter to the far right of the attachment is 'Unread'.

hello this is Kimhemi

sorry to bother you

I booked for ticket for round trip

but because of corona virus, my booking is canceled

So i hope to get refund for both tickets

would it possible if you don't mind?

i tried to call to office and sent an email but couldn't get any any replies
please check...please!

my reservation code in travelgeio : [protected]

reservation code of Galileo : GCXZFU

ticket number : [protected]
name : Hemi Kim

i hope to get refund for both! tickets please

sorry to make you bothered and thank you so much

Reservation code Amadeus : RU2PQR
Resdevation code travelgenio :[protected]
Flight : TK 418-Turkish Airlines 2020-07-04
Departure : Moscow, RU(Vnukovo) [protected]:50
Arrival : Istanbul, TR(Istanbul) [protected]:00
Airline code : TK/T4JQBQ
Flight : TK 88 - Turkish Airlines 2020-07-04
Departure : Istanbul, TR(Istanbul)[protected]:45
Arrival : Seoul, KR (Incheon Intl.) [protected]:55
Airline code : TK/T4JQBQ

TICKET: 235-[protected] - Yoon Yoohee
TICKET:235-[protected] - Yoo Inseong
TICKET:235-[protected] - Yoo Pulip

I was looking for a refund process because I heard that the flight was canceled, and I contacted this place.
I request a refund.

I emailed and called several times, but there was no reply and I couldn't connect even after waiting for two hours. Instead of asking to send my request back to 'customer.[protected]@travelgenio.com' where hasn't replied, please give me a practical answer.

The letter to the far right of the first attachment means 'Unread'.

I don't know where it is, but I left a message on June 29, 2020, and the answer is the same as the second attachment. As a result, the mail I sent is the third email from the top of the first file. They still didn't even read it.

It's been over a month since my flight ticket was canceled, but I can't get a refund because it's still being processed. Please take care of it as soon as possible. It's a refund due to the cancellation of the airline, why aren't you processing it? It's the airline's fault, so I want a 100% refund. If it doesn't work soon, we'll bring it up to the Dispute Committee and each complaint site.

My flight ticket was canceled two months ago. But I still didn't get a refund. You're just telling me to wait. I've been waiting for two months, and my acquaintances around me have already gotten a refund, why am I still not getting a refund? I hope you solve it quickly. My reservation number is QB2FRI and payment card information is master card 4446. I paid $1606.26 for AUD.
You don't answer the phone,
There is no reply to my email, and I have been waiting for 3 months.
I am so hard and angry now. Please do it quickly.

On March 30, 2020, I received notification from Travelgenio that my flights for my wife and I on SAS SK4496 from Oslo to Svalbard on 2 Aug 2020 was cancelled. We had paid $648.40 on 19 Jan 2020 for these flights. The tickets booked through Travelgenio were [protected]-[protected] for Charles Wilson Kent and [protected]-[protected] for Mary Mederios Kent.

The email said "...the amount will be refunded to the form of payment provided when making the booking." Neither my wife, myself, nor another couple we were traveling with have received any further notice about our refunds. We have been unsuccessful in attempting to contact Travelgenio.

Due to the Coronavirus pandemic, and prompted by this cancellation, we have cancelled our trip. Since the airline cancelled our trip, we expect a full refund.

I booked my flight from budapest to seoul incheon in march
Cause of corona virus, all of flight was cancelled
So I received a mail which the ticket will be refund from travelgenio
But still, 2 months passed, I couldn't refund my ticket!
There's no any contact way to travelgenio, also didn't receive a mail!
When can I refund my ticket?
My reservatiob code is [protected]
Give me answer to here-> [protected]@naver.com
And give me back my money!'

Hello, mr or madam
I am still waiting for your reply. It's been for 5 days since I sent you my request by email. I tried to call to agency but they don't answer.
Turkish airline informed us of the flight cancellation due to corona virus.
I would like to get a refund from travelgenio.
Please settle this problem quickly.
Name : jin woo jung reservation code : up3g8q ticket number : 2352413117960
Name : eunhee do reservation code : trxyym ticket number : 2352413117961

Hello, my name is KIHYUN KIM
I bought a ticket in TRAVEL2BE through Skyscanner
And my reservation has already been canceled due to the airline's situation.
I request a quick refund for my reservation.
It's been a long time since I asked for a refund, but there's no action.

- Flight reservation code is ZEUQRE
- TICKET: [protected] - JANG HYEJEONG
- TICKET: [protected] - KIM YUNJU

I made a reservation through Travelgenio. However, I heard that it could be refunded due to the COVID-19, and consequently the flight schedule has been canceled. I tried to get in touch you by e-mail, but you never respond. Again, My flight information is as follows; TICKET: 157-[protected] Reservation code: W2PN4Z departure date & time: (Incheon Intl.) [protected]:25 * QR 859 return flight information: QA (Doha Intl.) [protected]:25 * QR 328 I regret to inform you that due to the current pandemic, I have no choice but to cancel my booking. I tried to reach you several times, but you never answered. Please let me know when I can get refund or the scheduled date for refund. As I told you, I e-mailed you several times, so it would be better for you to try to look for the e-mails that I have sent. I want you to reply at your earliest convenience.

I would like to refund.
There is no answer for a refund even after several days have passed. Travel is not permitted due to the maldives ban. Emirates will ask you to contact the travel agent you have booked. Please reply and refund as soon as possible. Now I am going to be angry. Please pay the full amount of money as soon as possible and inform the results.

Reservation code:g2wql6 (departure date : 2020.04.08 10:15 moldives-dubai round trip)

Airline : emirates airline

Credit card last number: 8056

Reservation name : su hee jeon
Chang hwa son

Please reply by email : [protected]@suhyup.co.kr

Booking Code : 17889364
Booking Date : 2020-03-23
Flight Info. : 2020-04-13 (yyyy-MM-dd) 01:45 Noibai (HAN) -> Incheon (ICN)
Asiana (OZ7283)

I contacted Asiana Airlines and said to me. On April 13, the Asiana Airlines flight on schedule Hanoi to Incheon.
So I bought a ticket directly to Asiana Airlines. What's going on?

I am fully understand on my flight cancellation due to COVIS19. I was informed from Travelgenio that my flight cancelled due to COVI19 around beginning of March, 2020.
Also I received refund confirmation letter, but to my dispointment, there has been no official reply so far. How can it be possible ? I need your urgent reply for my case.

My booking code is DDLKBX
MY EMAIL is [protected]@glovis.net

Storno-No.: 34 31 226 /Travelgenio.com
(due to canceling by Lufthansa, Air Canada, Copa Airlines > Corona-Lockdown)
Flight: FRA > SJO Costa Rica 2.4. - 20.4.2020

Date: 02.4.20 Lufthansa Flight-No.: LH 470 Air-Canada Flight-No.: AC 1806
Date: 20.4.20
Copa-Airlines Flight-No.: CM163 Lufthansa Flight-No.: LH 485

Ticket-No: [protected] Pass.: Reiner Jöckel
Ticket-No: [protected] Pass.: Bettina Betzler
Booking-Code (travelgenio: IIPGXU)
Booking-Reference (Air Canada: M6KWNX

Since the cancelation of the flights by the airlines mentioned above, due to the Corona-Virus, we didn't hear anything of the company, where we bought the tickets (Travelgenio SL; Licenz-Code: CICMA 233).

Whenever we passed Email, there was no reply, nore could we get in contact with this Agency. Since April we didn' receice any refund. At least we would agree a Voucher to realize the flights in 2021.

We also could never (!) reach the Agency by the German Phone-No.: 069/96759 148. Always occupied.

My Adress in Germany: Reiner Jöckel Schumannstraße 86 53113 Bonn
Email: [protected]@gmx.de

I wanted to refund my cancelled ticket, but I cannot refund my ticket by myself on your website. I writed a email to you three times!
And there was no answering at all. I know, that you have a hard situation because of corona-19, but you should be wake and do what you have to do.

Ps. I already contact with lot airlines, and they said, my ticket can be refunded because that plane is already cancelled since 3 weeks ago. So, pleas refund my ticket as soon as possible or I will contact my credit card company and demand approval cancellation of the ticket.

My booking reference is ulod3f and my ticket number is 080 [protected].

Hi, I tried to make a payment for booking a flight ticket. However, its credit card was rejected, so I opened the website again and rebooked. However, when the reservation was cancelled and the reservation was checked again after the time, the payment was made and I was paid double. Please refund! My body is not two in the same time.
If you look at that picture, both are confirmed. But one was originally a denial of payment.

my booking code are N9Y5Y7 and N8ODMK

It is ever so frustrating to have the airline say take it up with agent, and when agent does not come to the party the airline also backs out.

Could you please chase up on this refund for me. I have tried to communicate with travelgenio however and almost 4 months, no real indication of my refund. Keep getting automated messages about covid19. I asked for this refund long before the pendemic.

Furthermore, it is ever so distasteful to continue getting no response from travelgenio and humbly request this refund be escalated. I'm sorry however this is unacceptable. I have waited since march for my funds. This money will put food on the table and will help with buying medicine for my two kids. I want my money refunded back to my credit card within the said timeline. Travelgenio you fail to provide details of said refund as my bank cannot trace your payment. Resolve this and stay away from trying to steal money from us...

To add insult to injury, I contacted qatar and they advised me that the ticket was refundable however id need to do it directly with travelgenio.
Travelgenio sent me an email stating that the ticket was non refundable.