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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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2:57 pm EDT
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Travelgenio cancellation

I made a reservation from Clark International Airport in Philippines on March 18 at 15:30 to Seoul, Korea.
I am anxious that the words of the president here change every day, and the president and the mayor say that it will block the city in which I live.
I really want t cancel my reservation.
So I tried phone, mail, and chat windows for over 5 hours right after booking, but I could never get in touch with you.
Can you please tell me how I can reach out to you?
You read my mail and there was no answer.
PLEASE GIVE ME ANSER...IT'S TERRIBLE...

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1:29 pm EDT
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Travelgenio won't take my call automatically hangs up after 15 mins on hold 6 times in a row

Need to cancel flights due to coronavirus. Island we are going to is level 3 travel advisory. Daughter has fever and we have no way of going. Can't get a hold of a live person via email or phone for 24 hours.

Have tried continously to get a hold of a human being to no avail.

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David Nel
, US
Mar 20, 2020 9:33 am EDT

The same thing here. I have emailed and phoned several times without a single reply.

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10:54 am EDT
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Travelgenio The flight ticket is automatically canceled and travelgenio have to get a refund. However, they haven't received any phone calls and no e-mails .

​​​​​​​​​​​​Hello im korean.
Because of corona, my ticket has been canceled automatically.
My reference code is UX2MSO.

I wanna refund without fee.
Because the flight ticket was automatically canceled regardless of our will.
Please refund soon and contact me by e-mail.
My email is [protected]@naver.com

That money is very big for us.
We are a newlyweds, but if we don't get that money, we're in great trouble.
Please refund it soon.

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MariaEB
, US
Mar 18, 2020 6:32 pm EDT

Did they give you a solution?

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10:30 am EDT
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Travelgenio Flight cancellation refund!

My flight Lufthansa-LH2479&LH7318 book from London-Beijing has been canceled, my booking number is [protected], I am so angry and sad, please contact and refund me as soon as possible, I have not received full refund until now. Thank you so much! I am waiting too long time! please contact me as soon as possible!

booking number:[protected]

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7:52 am EDT
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Travelgenio You, Travelgenio did not make a refund even 90 days have been passed.

This is the passenger who bought the ticket from Travelgenio last year December. Ticket number is EM3RM2.
Because of the change of flight schedule which was made by travelgenio's own way, I decided to cancel the ticket.
You, travelgenio promised me to make a refund in 90 days. I've called you several times and your staff members promised me to make a refund. I even got the confirmation email from you that I am guaranteed to get a refund until 90 days passed.
Now, you travelgenio still did not make refund and I am about to sue you.
If you do not make refund in 2 days, I am going to institute legal proceedings.
Hope you get the refund as soon as possible.

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9:23 pm EDT

Travelgenio canceling flights tickets and refund

Booking code LBM2SZ
Reservation passener1: Jungwon Yoo
Passenger2:Hyeonjeong Hwang
Passenger3:Dagyeong Hwang
Flight date :April 30.
Number in the back of the credit card:333(master crad)
Email [protected]@naver.com

Malaysia is under lockdown from April 18th and enterace to Canada is forbidden to all foreigners due to the corona-19virus. Therefore we would like to cancel the flight tickets from Kuala Lumpur tp prince George. Instead of changing the reservation date.

I should get full refund for it without additional commission fees since this is all because of the involuntary natural disaster..
​I was disturbed by this situation.
Please cancel flights and refund as soon as possible.

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9:19 am EDT
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Travelgenio I want to change my flight date from 6/27 to any date which is between 4/13~4/18

My booking number is 58FWJC and I had made a reservation of my flight from prague(Czech republic) to Incheon(South Korea) 6/27. I want to change the flight date which is possible between April 13th to April 16th. If there is no same flight that I have, I want to rebook the other one but with the same destination. I hope you will give me a quick response as soon as possible. My phone number is +[protected]

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7:45 am EDT
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Travelgenio No answer from Travelgenio

I have reserved flight ticket by Travel2be last Jan.

I want to cancel my ticket

so, I sent an email to Travelgenio, but I did not receive a reply.

reservation code : XRHPHH

mail address : [protected]@naver.com

Please do not hesitate to handle my refund request.

Thank you.

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2:53 am EDT
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Travelgenio Where there is no communication ..

I booked a ticket while planning a honeymoon ahead of
my marriage.
However, all happy plans were canceled because of the co
ronavirus.
In a difficult situation, I asked TrebleGenio several times
to change the schedule, but I couldn't hear the answer.
But today, an airline call came in.
'As a result of corona, our flight schedule has changed
due to reduced flight operations. If you want to cancel
your ticket, I will charge you for free. '
'But you must proceed with the cancellation at the
agency you purchased.'
I would like to ask TrebleGenio officials. If you cancel
now, you can cancel your ticket for free. I'm done talking
to the airline. Please cancel my ticket.
My reservation code is QNNS9T.

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12:40 am EDT
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Travelgenio I haven't received a refund yet

in a hurry. Give the result for a quick refund.
I contacted several times, but I haven't received a reply for over two weeks. We'd appreciate your answers soon.

reservation code:G2WQL6(departure date : 2020.04.08 10:15 Moldives-Dubai round trip)

airline : emirates airline

credit card last number: 8056

reservation name : su hee jeon
chang hwa son

please reply by email : sonmyfly2]@suhyup.co.kr

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9:03 pm EDT
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Travelgenio Can't get Reply of Refund Request

mail : jeongsu.[protected]@kaist.ac.kr
reservation code : R3LTGR

I request refund on customer service 3 times since last week.
I havent get any reply even though I paid 10$ for silver customer service.
Want reply quickly.

I request refund on customer service 3 times since last week.
I havent get any reply even though I paid 10$ for silver customer service.
Want reply quickly

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3:34 pm EDT
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Travelgenio When will you respond!!!!!!

A non-operational announcement has appeared on the Asiana airline
When is the refund processed?
It's been 10 days since I sent the mail, but there is no answer at all!
Are you working?

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Update by YU__
Mar 16, 2020 3:37 pm EDT

Mail sent to all your addresses
When I sent an e-mail, I also received a message on Facebook that would reply within a few days, and that was over a week.

Do it quickly refund

RTGI78
YU

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5:32 am EDT
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Travelgenio You must refund our flight ticket

I'd like to refund for a ticket canceled due to a coronavirus.
From moscow and the departure date is 2020, 03, 03.
I kept in touch with you, but I could't it.
I couldn't get a refund before boarding time because I was in a hurry to buy a new ticket on that day.
And I contacted Turkish Airlines, which agreed to give us a full refund without any Nosho penalty.

Email : [protected]@gmail.com

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4:44 am EDT
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Travelgenio Changing my booking

Travelgenio that does not respond to my request.

Hello I bought a flight ticket from Kuala Lumpur to prince George in Canada
Afterwards, I want to change our booking date due to the corona situation, so we requested to change the flight ticket, but the emails did not respond to it, so it was not processed. I want to
change it to April 9th. From Kuala Lumpur to Narita to Prince George in Canada.

The reservation number is LBM2SZ and the reservation is Jungwon Yoo.
Email [protected]@naver.com.

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Update by Jungwon
Mar 17, 2020 9:34 pm EDT

Email:jungwonyu1@naver.com
Booking code LBM2SZ
Reservation passener1: Jungwon Yoo
Passenger2:Hyeonjeong Hwang
Passenger3:Dagyeong Hwang
Flight date :April 30.
Number in the back of the credit card:333(master crad)

Malaysia is under lockdown from April 18th and enterace to Canada is forbidden to all foreigners due to the corona-19virus. Therefore we would like to cancel the flight tickets from Kuala Lumpur tp prince George. Instead of changing the reservation date.

I should get full refund for it without additional commission fees since this is all because of the involuntary natural disaster..
​I was disturbed by this situation.
Please cancel flights and refund as soon as possible.

Update by Jungwon
Mar 18, 2020 6:10 am EDT

Number in the back of the credit card:3333(master crad)

Update by Jungwon
Mar 17, 2020 9:29 pm EDT

Email jungwonyu1@naver.com

Update by Jungwon
Mar 16, 2020 6:14 pm EDT

Malaysia is under lockdown from April 18th and enterace to Canada is forbidden to all foreigners due to the corona-19virus. Therefore we would like to cancel the flight tickets from Kuala Lumpur tp prince George. Instead of changing the reservation date.

I should get full refund for it without additional commission fees since this is all because of the involuntary natural disaster..

Booking code LBM2SZ
Reservation passener1: Jungwon Yoo
Passenger2:Hyeonjeong Hwang
Passenger3:Dagyeong Hwang
Flight date :April 30.
Number in the back of the credit card:3333
Please cancel flights and refund as soon as possible.

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Margarita Tokareva
, PL
Mar 18, 2020 10:04 am EDT

Hello! Please let me know if you received any communication from Travelgenio ever. I am in the same situation and wonder if they ever reply...

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4:44 am EDT
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Travelgenio Refund (TravelGenio haven't respond my ask for a week)

Hi
This is my reservation code: VCL828
I've sent two emails which I have not gotten any reply.
I'm actually writing one more now.

Korean Airline changed my flight because of the COVID19, but I can't go to Korea now with the same reason.
Korean Airline also announced that they won't charge at all to cancel the ticket, so I want to get refund.

The day is close, so I INSIST THAT YOU MUST TAKE THIS ONE ASAP.
I will wait for the reply. Thanks

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4:32 am EDT
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Travelgenio Refund

Hi
This is my reservation code: S8NKCJ
I've sent two emails which I did not get any reply
A phone call does not work.
I need an urgent refund due to the corona virus. I cannot enter the country.
I will wait for the reply. Thanks

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2:38 am EDT
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Travelgenio No reply for any question from customer

I called the counselor and asked her to cancel, they said only cancellation through the website is possible.
Actually I waited for an hour for that call.

after then, I inquired through the website, but there is no answer and I cannot know whether it is possible or not.

I want to cancel my tcket because of CORONA virus infection in korea.

I know I dont have insurance, BUT Im in a difficult situation to leave the country, I think I need cancel as involuntary changing.

I'd appreciate it if you could cancel it.

RESERVATION CODE : SLBM8I
EMAIL : [protected]@naver.com
BOOKING INFORMATION : VISAc redit / [protected]
NAME : BYEON HYERIN

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1:35 am EDT
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Travelgenio Travelgenio that does not respond to three requests.

Travelgenio that does not respond to three requests.

Hello I bought a flight ticket from Incheon to Mexico City.
Afterwards, the trip was canceled due to the corona situation, so we requested to cancel the flight ticket, but the 3 emails did not respond to it, so it was not processed.
The reservation number is RPGSUB, and the reservation is KIM HEEJI.

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12:23 am EDT
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Travelgenio i would like to refund.

There is no answer for a refund even after several days have passed. Travel is not permitted due to the Maldives ban. Emirates will ask you to contact the travel agent you have booked. Please reply and refund as soon as possible. Now I am going to be angry. Please pay the full amount of money as soon as possible and inform the results.

reservation code:G2WQL6(departure date : 2020.04.08 10:15 Moldives-Dubai round trip)

airline : emirates airline

credit card last number: 8056

reservation name : su hee jeon
chang hwa son

please reply by email : [protected]@suhyup.co.kr

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1:51 pm EDT
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Travelgenio Flight

Hello,

I received a notification that our connecting flight has been changed but now only gives us 15mins from landing to departure! Which is impossible to do! It takes 15mins just to taxi the plane into the airport.

I have tried to reach out to get our connecting flight changed and used your customer service form three times and had zero responses from you, it's been OVER a month! Can't find a phone number or an actual email address.

My first ticket #3185169 was sent on Feb 2.

Please get in touch! Reference UPTWTM

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Resolved

This complaint has not been resolved!!! No one ever responded to me! This is now the fifth time I have tried getting this crap company to respond to me about an involuntary change the have made to a connecting flight which means we won’t make the connection!

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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