Travelgenio
reviews and complaints

Dear Travelgenio,

This is about booking IDM13Q flight from Korea to Paris on 10th April 2020. I am a Korean, and as the Corona-19 virus has been spread rapidly in Korea, India has prohibited the entry of Korean. The problem is that the flight I booked is via India, so I need to cancel the flight. I am sure that I should get a refund for it without additional commission fees since this is all because of the involuntary natural disaster. Every other agency allows canceling the ticket for Korean since it is canceled by the airlines. The card I used for payment is: 1354(Mastercard), just in case. Please respond to me as soon as possible.

The customer service is not responding to my email for about a week. This is so annoying and disrespectful for the customer. I hope to deal with this problem soon.

Sincerely,
Hojin Yim

I was informed by Korean Air that the flight was cancelled.
I have asked for customer service several times, but I have not received any reply.
I request to cancel my reservation with the following information.

reservation code: [protected].
2020-03-27 | TAS -> ICN (KE942)
2020-04-03 | ICN -> TAS (KE941)

Visa Credit No. : xxxxxxxx7868

I haven't got any of response toward my request. I would like to request cancellation for my ticket due to COVID 19 visa restriction.
Please help me to get issue sort it out.

My book ref. is SRPVP6

I need to cancel them all of them

Reservation code : SRPVP6
1st Passenger : Hye yeon Im
2st Passenger : Gil woo Lee
Destination : AUH-COK
Flight dates : April 23 - April 25
Card No. : 9140

[protected]@gmail.com

Hello

Please refund soon.
Treble Genio said that the airline's statement was necessary, but there is no such form and it is posted on the website of the Ministry of Foreign Affairs of Korea.
Maldives caused by Corona Virus 19 are not allowed to enter the country.

We will contact you several times every day and call you, but we will send you the last one. Thank you for a cancellation refund email.

i would like a full refund due to immigration restriction between Dubai and Moldives.
Reservation code: G2WQL6(departure date:2020.04.08. 10:15)
emirates airline (round trip)
credit card last number: 8056
reservation name:
1. su hee jeon
2. chang hwa son
please reply by email: [protected]@suhyup.co.kr

Hello.
I ask you to cancel my reservation.
Korea and Italy have the highest number of confirmed Korona patients worldwide, excluding China.
As a Korean, I wanted to go to Italy for my honeymoon, but I can't because of the virus that is getting more and more confirmed.
In my case, it was an unintended cancellation by Corona, so I want a full refund.

I bought it by silver. I ask for a quick reply.
I ask for help because I have to go somewhere else for my honeymoon.

* The first one is a ticket from Korea to Italy on April 27.
Reservation number: RD4PR4 or [protected]
Passenger name/E-ticket: JAENUNUNG SIM/157-[protected]
HANA LEE/157-[protected]
Number in the back of the credit card: 8313
Ticket Information: ICN - DOH QR859 (BOEING 777-300ER)
DOH-FCO QR131 (BOEING 777-300ER)

*The second is a ticket from Venice to Prague on May 2.
Reservation number: SC36M2
Ticket: 064-[protected] - SIM JAENUNNG
064-[protected] - LEE HANA
Flight : QS 8735 - Smart Wings
Air code: QS/SC36M2

If there is any problem, please answer quickly.
Have a nice day.

i booked a flight between Rome and incheon to alitalia.(code : VTFGC4)

I received a reservation change email march 3th and could not confirm the reservation change on the website.

Alitalia company has confirmed that flights have not been made to Incheon since March 10.

I am very angry with your company for sending a reservation change without explaining this situation.

I do not want to change my booking and my flight schedule is canceled due to the airline's circumstances, so I request a cancellation of the ticket without a cancellation fee.

Please process a 100% refund as soon as possible.

and i give you informaiton below to cancel

Specifying the name of the passenger : YONG JIN KIM

the last four digits of the card used to make the booking : 2456

whenever i sent e-mail about ticket cancellation and refund, i just got a auto mail only.

i tried to contact travelgenio by website, e-mail, phone call, but there was no answer.

please let me know your progress.

please reply as soon as possible with this matter and get a refund.

It's well over 90 days since you told me. Even if I send you an email, you don't reply. Do I have to wait without a break? Please reply.

reservation code : QFBXYWM

i would like a full refund due to immigration restriction between Dubai and Moldives.
Reservation code: G2WQL6
credit card last number: 8056
reservation name:
1. su hee jeon
2. chang hwa son
please reply by email: [protected]@suhyup.co.kr

I understand there are crazy amount of inquiries at the moment but i would really like to speed up my process here. My booking code is NHDXBS. Yesterday I received the notification from Aisiana Airline saying that my flight has been cancelled due to Corona virus. Therefore, I would like to request full refund for my ticket. Thank you.

Hello.
I would like to cancel my flight tickets.
My reservation number is [protected] or ARVDFO.
It's a one-way ticket from Dar Es Salaam, Tanzania to Lusaka, Zambia on Air Tanzania on 17/3/2020, and there are 4 people.
I would like to cancel all 4 tickets.

Also, I would like to know if we can get full refund for the tickets, since we had to cancel them due to COVID19 issues.
Due to COVID19, our flights to Tanzania are already canceled, so we are unable to go to Tanzania.
Also, there's entry restriction in Zambia, and heard that we have to be quarantined when we enter Zambia.

Basically, it's impossible for us to ride this plane in Dar Es Salaam and enter Lusaka.
I heard that many flight carriers are generous with cancels regarding COVID19, and refund the full amount.
I hope we could also get full refund for the tickets.

Since we are URGENT right now, we want our reply AS SOON AS POSSIBLE.
I also sent emails to travelgenio, so please reply back my emails.
Thank you always for your help.

We booked a flight from Bangkok to Phnom Penh for 4/1/20. The flight was 'changed or cancelled' on 10/12/19 I.e. pre-coronavirus outbreak. When I went on-line to check to see what the status was, bizarrely my booking now showed that we had booked a car in Madrid for 28 April to 30 June! I phoned Travelgenio on that day to find that the airline had cancelled the flight (but they would not explain why my booking was now showing a car reservation). I was only offered a flight with the same airline but on a different day, which was no good as we had a connecting flight from London. I asked for my money back.

The airline contacted me on 27 December to say that I had to ask Travelgenio to get my money back.

On 2 March Travelgenio emailed me to ask how my flight booked with them went! I immediately wrote back to ask for the status on my refund. Silence. It is now 91 days since my flight was cancelled. Our reservation on the system is still showing the Madrid car booking presumably to use my refund to pay for a non-existent service so that they do not have to pay me.

Fortunately we used a credit card to pay for the flights and I will now be contacting AmEx to report Travelgenio for fraudulent activity to get my money back from them.

If Travelgenio cannot refund a flight cancelled pre-coronavirus, then there is no hope for any bookings made for the coronavirus period. It also looks very likely as though the company is acting fraudulently by not passing back our refund.

I bought 2 tickets to South Korea using Travelgenio but those were cancelled by Corona virus. So I contacted to them email, and calling many times, but they didn't answer yet. I heard that even though they refund, It will be tooken about 60-90 days but i have to close my account last day of this month. So I have to get refund as soon as possible. And this issue is not my back. So I'd like to refund full of the tickets' prices

Because of the Corona situation, Singapore restrict entry from Korea. So, I'd like to cancel my reservation with fully refund.
According to Singapore Airlines, they will waive all cancellation and change fees for customers with tickets issued on or before 3 March 2020 for travel on any Singapore Airlines.
Please confirm this and cancel my reservation with fully refund.

My reservation information is as follows.
Reservation code : [protected] (travelgenio), KLPHOV (Amadeus)
Passenger Name : Injung Kim, Gayound Lee
Last 4 digits of the card : 2494

I sent this information many times to Travelgenio, but I didn't receive any response yet.
I understand Travelgenio very busy at this moment due to Corona situation, but It's very important to response to your customer as soon as possible.
Please proceed reservation cancellation and full refund.

Thank you.

Hi, my name is TAEHUI KIM. I want cancel my flight because of the Coranavirus
I booked a tickets from your company, but I cannot go Australia
departure: Incheon
arrival: Sydney
email: [protected]@naver.com
Tickes number is 081-[protected]
Reservatiom code: M9RWBG
please help me

I tried to change the return date from entebbe uganda
on the customer line I was holding many times no answer..I left messages..I ve send emails..no aswer..I paid service so I can change the date withOUT paying extra..I had to go to the arline and pay the extra charge to change the date...and I got also telephone bill what Ive spend on the phonecall trying to reach somebody from customer service!

they promised that I will get back my budget within 3 moths but now! I've waiting for 5 months about my refund. I several emailed them but they didn't reply back to me as well. I dicied to never use this company ever and I will make my friends stop to use this company even if travelgenio have reasonable price ticket.

My flight changes were changed involuntarily (the changed schedule does NOT make sense at all). The airline has publicly announced their full refund policy without penalty for all flights to the U.S., for all reservation including those booked through travel sites like TravelGenio. I submitted an online request for a full refund a week ago, but then no answer. So I submitted the request multiple times - still no answer. I've been calling them almost everyday, too - no answer. They just hang up after 5 minutes of playing some music. I'm seriously considering taking a legal action towards them. This sounds almost close to a scam.

Booking code : KVAPR6
Hi,
I made a request to cancel my ticket by email.( 2019.12.09)
And you replyed to me about a penalty of 115 euros. [protected])
I called you and checked the contents again, and after four calls, I requested cancel. And I received a cancellation confirmation mail. However, no refund has been made. 4 months ago! Refund it soon. When I went to your country, people were so kind and nice, but I'm disappointed. I hope you have a positive answer.
I sent you mail many times, but there was no reply. So I asked the card company for help. You must solve the problem. If you keep doing this, only your company image is bad.

I refer to the preceding email to your customer service(ticket#3221828, #3264600, #3282568, # 3307620, #3318574) on 11.2.2020, 24.2.2020, 27.2.2020, 1.3.2020 and 4.3.2020. I had further contacted the China Eastern airline on 27.2.2020， 1.3, 2020, 4.3.2020. They had informed me that my flight MU2591 on 9.4.2020 and MU728 on 13.4.2020 had been cancelled, so that it is free for me to refund the air ticket money. However, the application of money refund should apply via your company. Please refund all the money to me accordingly without any service charge and penalty.

I had contacted you several times via phone, but still in vain. Furthermore, I had email to your customer service section on 15.2.2020 and 24.2.2020, 27.3.2020, 1.3.2020 and 4.3.2020, and no further reply had been received from you.

Please reply me immediately and refund the money to me. For further information, please feel free to contact me at +852 [protected].

Best Regards,
Ms. YIP Man

My booking No. is J8JQ2V

The flight was canceled by airline due to Corona 19 Virus.
but there was not ANY NOTICE about it.
the point that I'm really amazing, first.

I tried to contact with international call
waited 30mins. but no respond.
and I sent email that I asked about cancellation of connecting flight and refund.
but there is NO FEEDBACK until now.

I kindly request about feed back
cancel the flight and refund as soon as possible
I'm very very stressful now about this issue.
I'm getting mad now.

I hope your prompt reply.
Thanks in advance.