Travelgenio
reviews and complaints

mail : jeongsu.[protected]@kaist.ac.kr
reservation code : R3LTGR

I request refund on customer service 3 times since last week.
I havent get any reply even though I paid 10$ for silver customer service.
Want reply quickly.

I request refund on customer service 3 times since last week.
I havent get any reply even though I paid 10$ for silver customer service.
Want reply quickly

A non-operational announcement has appeared on the Asiana airline
When is the refund processed?
It's been 10 days since I sent the mail, but there is no answer at all!
Are you working?

I'd like to refund for a ticket canceled due to a coronavirus.
From moscow and the departure date is 2020, 03, 03.
I kept in touch with you, but I could't it.
I couldn't get a refund before boarding time because I was in a hurry to buy a new ticket on that day.
And I contacted Turkish Airlines, which agreed to give us a full refund without any Nosho penalty.

Email : [protected]@gmail.com

Travelgenio that does not respond to my request.

Hello I bought a flight ticket from Kuala Lumpur to prince George in Canada
Afterwards, I want to change our booking date due to the corona situation, so we requested to change the flight ticket, but the emails did not respond to it, so it was not processed. I want to
change it to April 9th. From Kuala Lumpur to Narita to Prince George in Canada.

The reservation number is LBM2SZ and the reservation is Jungwon Yoo.
Email [protected]@naver.com.

Hi
This is my reservation code: VCL828
I've sent two emails which I have not gotten any reply.
I'm actually writing one more now.

Korean Airline changed my flight because of the COVID19, but I can't go to Korea now with the same reason.
Korean Airline also announced that they won't charge at all to cancel the ticket, so I want to get refund.

The day is close, so I INSIST THAT YOU MUST TAKE THIS ONE ASAP.
I will wait for the reply. Thanks

Hi
This is my reservation code: S8NKCJ
I've sent two emails which I did not get any reply
A phone call does not work.
I need an urgent refund due to the corona virus. I cannot enter the country.
I will wait for the reply. Thanks

I called the counselor and asked her to cancel, they said only cancellation through the website is possible.
Actually I waited for an hour for that call.

after then, I inquired through the website, but there is no answer and I cannot know whether it is possible or not.

I want to cancel my tcket because of CORONA virus infection in korea.

I know I dont have insurance, BUT Im in a difficult situation to leave the country, I think I need cancel as involuntary changing.

I'd appreciate it if you could cancel it.

RESERVATION CODE : SLBM8I
EMAIL : [protected]@naver.com
BOOKING INFORMATION : VISAc redit / [protected]
NAME : BYEON HYERIN

Travelgenio that does not respond to three requests.

Hello I bought a flight ticket from Incheon to Mexico City.
Afterwards, the trip was canceled due to the corona situation, so we requested to cancel the flight ticket, but the 3 emails did not respond to it, so it was not processed.
The reservation number is RPGSUB, and the reservation is KIM HEEJI.

There is no answer for a refund even after several days have passed. Travel is not permitted due to the Maldives ban. Emirates will ask you to contact the travel agent you have booked. Please reply and refund as soon as possible. Now I am going to be angry. Please pay the full amount of money as soon as possible and inform the results.

reservation code:G2WQL6(departure date : 2020.04.08 10:15 Moldives-Dubai round trip)

airline : emirates airline

credit card last number: 8056

reservation name : su hee jeon
chang hwa son

please reply by email : [protected]@suhyup.co.kr

Hello,

I received a notification that our connecting flight has been changed but now only gives us 15mins from landing to departure! Which is impossible to do! It takes 15mins just to taxi the plane into the airport.

I have tried to reach out to get our connecting flight changed and used your customer service form three times and had zero responses from you, it's been OVER a month! Can't find a phone number or an actual email address.

My first ticket #3185169 was sent on Feb 2.

Please get in touch! Reference UPTWTM

Dear Travelgenio,

This is about booking IDM13Q flight from Korea to Paris on 10th April 2020. I am a Korean, and as the Corona-19 virus has been spread rapidly in Korea, India has prohibited the entry of Korean. The problem is that the flight I booked is via India, so I need to cancel the flight. I am sure that I should get a refund for it without additional commission fees since this is all because of the involuntary natural disaster. Every other agency allows canceling the ticket for Korean since it is canceled by the airlines. The card I used for payment is: 1354(Mastercard), just in case. Please respond to me as soon as possible.

The customer service is not responding to my email for about a week. This is so annoying and disrespectful for the customer. I hope to deal with this problem soon.

Sincerely,
Hojin Yim

I was informed by Korean Air that the flight was cancelled.
I have asked for customer service several times, but I have not received any reply.
I request to cancel my reservation with the following information.

reservation code: [protected].
2020-03-27 | TAS -> ICN (KE942)
2020-04-03 | ICN -> TAS (KE941)

Visa Credit No. : xxxxxxxx7868

I haven't got any of response toward my request. I would like to request cancellation for my ticket due to COVID 19 visa restriction.
Please help me to get issue sort it out.

My book ref. is SRPVP6

I need to cancel them all of them

Reservation code : SRPVP6
1st Passenger : Hye yeon Im
2st Passenger : Gil woo Lee
Destination : AUH-COK
Flight dates : April 23 - April 25
Card No. : 9140

[protected]@gmail.com

Hello

Please refund soon.
Treble Genio said that the airline's statement was necessary, but there is no such form and it is posted on the website of the Ministry of Foreign Affairs of Korea.
Maldives caused by Corona Virus 19 are not allowed to enter the country.

We will contact you several times every day and call you, but we will send you the last one. Thank you for a cancellation refund email.

i would like a full refund due to immigration restriction between Dubai and Moldives.
Reservation code: G2WQL6(departure date:2020.04.08. 10:15)
emirates airline (round trip)
credit card last number: 8056
reservation name:
1. su hee jeon
2. chang hwa son
please reply by email: [protected]@suhyup.co.kr

Hello.
I ask you to cancel my reservation.
Korea and Italy have the highest number of confirmed Korona patients worldwide, excluding China.
As a Korean, I wanted to go to Italy for my honeymoon, but I can't because of the virus that is getting more and more confirmed.
In my case, it was an unintended cancellation by Corona, so I want a full refund.

I bought it by silver. I ask for a quick reply.
I ask for help because I have to go somewhere else for my honeymoon.

* The first one is a ticket from Korea to Italy on April 27.
Reservation number: RD4PR4 or [protected]
Passenger name/E-ticket: JAENUNUNG SIM/157-[protected]
HANA LEE/157-[protected]
Number in the back of the credit card: 8313
Ticket Information: ICN - DOH QR859 (BOEING 777-300ER)
DOH-FCO QR131 (BOEING 777-300ER)

*The second is a ticket from Venice to Prague on May 2.
Reservation number: SC36M2
Ticket: 064-[protected] - SIM JAENUNNG
064-[protected] - LEE HANA
Flight : QS 8735 - Smart Wings
Air code: QS/SC36M2

If there is any problem, please answer quickly.
Have a nice day.

i booked a flight between Rome and incheon to alitalia.(code : VTFGC4)

I received a reservation change email march 3th and could not confirm the reservation change on the website.

Alitalia company has confirmed that flights have not been made to Incheon since March 10.

I am very angry with your company for sending a reservation change without explaining this situation.

I do not want to change my booking and my flight schedule is canceled due to the airline's circumstances, so I request a cancellation of the ticket without a cancellation fee.

Please process a 100% refund as soon as possible.

and i give you informaiton below to cancel

Specifying the name of the passenger : YONG JIN KIM

the last four digits of the card used to make the booking : 2456

whenever i sent e-mail about ticket cancellation and refund, i just got a auto mail only.

i tried to contact travelgenio by website, e-mail, phone call, but there was no answer.

please let me know your progress.

please reply as soon as possible with this matter and get a refund.

It's well over 90 days since you told me. Even if I send you an email, you don't reply. Do I have to wait without a break? Please reply.

reservation code : QFBXYWM

i would like a full refund due to immigration restriction between Dubai and Moldives.
Reservation code: G2WQL6
credit card last number: 8056
reservation name:
1. su hee jeon
2. chang hwa son
please reply by email: [protected]@suhyup.co.kr

I understand there are crazy amount of inquiries at the moment but i would really like to speed up my process here. My booking code is NHDXBS. Yesterday I received the notification from Aisiana Airline saying that my flight has been cancelled due to Corona virus. Therefore, I would like to request full refund for my ticket. Thank you.

Hello.
I would like to cancel my flight tickets.
My reservation number is [protected] or ARVDFO.
It's a one-way ticket from Dar Es Salaam, Tanzania to Lusaka, Zambia on Air Tanzania on 17/3/2020, and there are 4 people.
I would like to cancel all 4 tickets.

Also, I would like to know if we can get full refund for the tickets, since we had to cancel them due to COVID19 issues.
Due to COVID19, our flights to Tanzania are already canceled, so we are unable to go to Tanzania.
Also, there's entry restriction in Zambia, and heard that we have to be quarantined when we enter Zambia.

Basically, it's impossible for us to ride this plane in Dar Es Salaam and enter Lusaka.
I heard that many flight carriers are generous with cancels regarding COVID19, and refund the full amount.
I hope we could also get full refund for the tickets.

Since we are URGENT right now, we want our reply AS SOON AS POSSIBLE.
I also sent emails to travelgenio, so please reply back my emails.
Thank you always for your help.