Tractor Supply
reviews and complaints

An employee at the Napanooch Ny location named Wendy Neader has violated multiple concerns of misconduct. She was stealing merchandise and using rewards connected to individuals accounts without their knowledge at the register. She was seen on multiple occasions loggging into customers rewards to use their points for other customers. This is stealing and to continue her employment with this company is a disgrace

It was our granddaughters birthday. She was turning 8. I went to the jasper Texas Tractor supply looking for the two seater go cart. They didn’t have one in stock. They called Woodville and told me there was one there. I drove to Woodville, there was not one there! Inventory mistake. I called Beaumont and they had they had one. I drove to Beaumont to pick it up. It was the floor model. I had had enough driving around. I bought it and drove it to my granddaughters bday party. I drove up and tears ran down her face! She had lost her Daddy in a 18 wheeler accident and she hasn’t been very happy lately. I ran up to her and we took it off the trailer. I tried for two hours trying to get it to turn over! No luck. My granddaughter was so disappointed. I took it to Jasper Tractor supply and there it sits for a month now… they say the guy from kirbyville is supposed to come get it.. My granddaughter asks about it every day..

My wife and I spend about 600 a month in the morganton NC location we have farm animals.Times are hard cost is up . Tractor supply told us they price match.So we shop there because they are closer to home and is quicker to get out of the store.Tractor supply chicken crumble 50lb bag is around 17 dollars a bag Rural king up the road is about 13 dollars a bag There is a employee at tractor supply in morganton NC that gives us a hard time every time about price matching.I show him the flier from rural king their price never changes.He always Implies we are liars and tries arguing and embarrass us in front of other customers.I never complain I always just let it go.We have decided to travel the extra 3 miles to rural king to spend our 600 ...

It a sad store we here over and over again customer service. I would think that Management would work and live by TSC Values (Respect)., to train and develop the next CEO of your 80+ yr. company. I would hope that if the store needs anything that District Manager and Corporate Leadership would provide the necessary tools to allow the Huntsville, AL store to give "Great Customer Service" to all customers, contractors and vendors who relies on TSC. This has been on my mind for sometime and I have not seen or read anything on what your Huntsville, AL store has done in the community they serve. Also during staff meeting talk about how to overcome issues and meet TSC Values.

Don't let Management change the "secret sauce," by allowing them to change the company Mission or Values !

This is from Oklahoma Joes TS UNACCEPTABLE !

Dear Tom manier,

Your question has been received and a Customer Support Case has been routed to our Customer Support center. You should receive a response within 10 business days. Please retain the following information for future reference:

Case Information

Case # 1706513

Description : Good Grief why did I think a company named Oklahoma Joes MIGHT have some thing that ressembled Customer service I'm about ready to return my new Smoker Is this what I should expect ?

Status : Pending

We bought cat food.. It had plastic tape around it, and inquired if it was discounted. We were told it was full, just damaged, and was 50 percent off. Weighed it at home.. Barely 9 pounds. It is an 18 pound bag. We called and talked to manager.. Nothing could be done except bring bag back for a refund. He kept saying.. You got what you paid for. Supervisor told me to call a number, and that number had nothing to lead me to customer support for this situation.

I purchased a ground works shovel on 8-5-22. The first time we used the shovel moving gravel the wood handle broke smooth off where it connects to the shovel. I wasn’t mad because TSC has always stood behind their products. I returned it to the store on 9-1-22 to exchange it with an upgrade and pay the difference. The asst mgr (Jenna) was looking at me like I was lying and was interrogating me like that wasn’t what happened. They were concerned with the edge of the shovel head starting to show a little rusty color. As I explained we were moving red gravel. So I started getting upset and defensive. She raises her voice and said “if you will give me a minute to review this”. What is there to review, I had it for less than 30 days and I just wanted to exchange and upgrade to a better quality shovel. I told her I just want my D*** shovel replaced. I was not cussing anyone. Just used a cuss word in my vocabulary. She proceeded to tell me not to use that language in her store or with her employees. She handed the cashier the receipt and said just replace it and charge her for the upgrade and get her out of the store. First off all, I have the freedom of speech and if someone using profanity offends her, maybe she should be in another line of work. I told the cashier I was not cussing her, I just used a cuss word when I was talking. I also told her that I don’t have to buy another thing at tractor supply and honestly I probably will shred my credit card with them and do my shopping elsewhere. They did swap out the shovel and I did pay the difference but they lost a long time customer over a $18.99 shovel

I purchased 2 8 by 8 poultry pens one in july and another aug. 1, 2022. The first one was delivered but had some damage. T&S did notify me prior to delivery and agreed to discount the pen which had already been paid for in full.

I was unable to take the second pen with me and have purchased large items before from T&S to be picked up later and had never had a problem. They only had two of these pens on 8-1-22 and previously they have had 0 in stock so even though I was not prepared to transport the pen that day I didn't want to risk losing the pen. My hens were being attacked by dogs who broke into their current pen.

On Aug. 13 I attempted to pick up the pen with my son-in-law who has a truck and a trailer and has picked up items from T&S for me many times with no problems.

However, even though he had a receipt showing the purchase of the second pen he was refused derlivery as was I. Sheena informed me that none of the 3 pens they had in stock on that date had been labeled for me and that their inventory showed that none of the 3 had been purchased.

This is their method of keeping up with stock per Sheena. When a purchased is made it is automatically deleted from the store inventory. If it is to be picked up later, the customer's name is attached to the item. According to this method they should have had 4 pens one of which was not included in the store inventory. This seems like a haphazard method to me.

I had hired two young men to put the pen together for me and they were already present on my property waiting. I had to come up with other things for them to do and since a larger chicken wire pen was being erected for free range this pen needed to be already erected inside that area in the pasture.

I was told by Sheena that I would have tlo wait until Monday to speak to the head manager of the store. My son-in-law has two businesses and travels to many different states during the week and works many weekends. This was the first opportunity he had to pick up the pen and I don't know when he will again even if they do eventually give it to me which is questionable.

She said the manager would have to go thru all of the inventory and purchases to see make a final determination as to whether or not I had received both pens because at the current time it showed that I had received both. So, basically, he would perform an audit of that merchandise to verify as to whether or not I was telling the truth about never having received the second pen.

Those were not her exavct words but that was the exact meaning.

I have had to deal with Larry Bass at the Royse City, Texas store a couple of times. Today I returned a couple of gates and he was so put out with me and the cashier. I asked the cashier to refund my money because the gate was bent. He didn't like it that she refunded my money and rolls his eyes and sighs at me like I am such an inconvience. He has done this to me before when my truck was damaged by one of his employees, rolled his eyes and sighed like it was my fault. I spoke to Chris the Assistant Manager and he said he can't control Larry's demeanor and I had a choice to not shop there and go to another store. What kind of a manager says that?

the second month in a row that they tried to screw me out of my money the first month I swallowed that pill I've got the receipt showing I paid for it Troy is being condescendent rude arrogant laughing at me like it's funny I don't appreciate that talking to me like I was stupid. This happened on May 26th Cleburne location with manager Troy

I was at the Tractor supply in swainsboro ga. I noticed a employee named Monica always on her cell walking through the store. I noticed on more then one occasion she was either on Facebook or talking to someone. When the line got backed up at the register they called for register back up. She just stood in line and wouldn't help. When she did eventually help she was upset she had to work.

The workers at both Beaverfalls Pa and East liverpool Ohio told me for 2 weeks that they did not have American Rock salt but I asked them then why are you still using American Rock Salt if they do not have any but no answer just said they did not have it they said at both locations! I feel they were hiding it from customers! My name and number Crissie thanks! [protected]

I went to the tractor supply in calimesa ca to get a refill on my propane tank, which I've done several times this time I was told they don't fill the propane in the rain! Little bit upset I just think they didn't want to get a few raindrops on there heads! That's fine I'll take my business elsewhere

At the tractor supply in Kermit, Texas there is a employee named Jessie Hawkins who is very rude and is always mad. Every time me or my husband go in she doesn't want to help us and goes to the back. We've asked her for certain items in the store and she can never find what we ask her to help us with. We always end up having to ask someone else. She should not be an employee for Tractor Supply with a rude attitude & no work ethic
I go there every 3days for dog food and she's always got the same attitude!

I bought a new 6'x14' trailer at the Elkin, NC TSC 7-29-21. Was told by sales person that i should receive the title in the mail in a couple days so i could get my tag & that I had 30 days to get them. I got busy & a month went by with still no word on the title. I called a couple times & finally spoke with a woman. I think she said her name was Amy, who kept trying to put the blame on me. Asked in a very hateful tone how I got my tags if I didn't have the title. I said If I had my tags I wouldnt be calling asking for my title. She then smarted off saying thats not how we do things here, again trying to put the blame on me. She then said she would check into it & call me back. A week later, still no word from her I call her back & she says hang on a minute & passes my call on to the store manager who knew nothing of the situation. He said he has no idea what happened & all he could do was contact Carry On Trailers & ask them to send another title but would probably be another month. That will be 3 months of me pulling the trailer without tags. Someone screwed up but no one wanted to take the blame. Instead they kept wanting to put the blame on me like i did something wrong & not once did anyone say we are sorry this happened. My dad & I have spent thousands of dollars at this store over the years including 4 new mowers, 2 trailers & many other items. I understand things happen but their whole attitude towards me over this is unacceptable customer service. I feel I will never receive the title based on everyone's attitude & I will take my business elsewhere from now on.
Danny Monkus

Hello, my name is Amanda Batista I'm referring to order number [protected] I ordered the shed on the 3rd of August. Customer service called me explaining they cannot deliver shed to my house due to truck cannot get down my road. Change ship to Shallotte North Carolina. Still have not received the shed that is fully paid for. As the freight company transferred to another company that does not deliver to Shallotte North Carolina that often.