TracFone Wireless
reviews and complaints

I have been using Tracfone Wireless as my cellular procider for the past few years, and even have bought two phone from their website, but cannot seem to get any kind of useful customer support from them no matter what I try...

When I try to call the so called 'Support Number' they provide, it is ALWAYS a long wait on hold to get an agent who speaks some very thick foreign accent that I cannot easily understand. So, I try to use their advertised 'Chat Support' option on thier website, but it has recently been changed somehow, and although there are still the numerous fields to fill out information on the window that pops up, there is no longer a button / link provided to begin the chat session. (attached)

This company has relentlessly provided a very lackluster service, and consistently has technical problems that they appear unable to correct.

Now, they have added the fact that they make themselves next to impossible to get any kind of customer support on top of their terrible track record.

I simply need to ask a couple of basic questions about my phone's features, and since I purchased it from them, they should be able to provide this, but they seem to refuse to provide anything that even slightly resembles customer service, and it is frustrating to the point where I am about to just throw this phone away, go buy a new one, and go to somebody else!

I bought the phone at Target on August 9th 2022. Tried to activate.

1st contact with "activate service([protected]. talked to a lady. After trying for about an hour, she said she would have to transfer me to a higher tech. I got dumped in the transfer.

10th, I tried again. different girl same results. no callback from Higher tech.

11th, I tried again. different Girl. She tried the same procedures as previous girls having no results. She transferred me to higher tech, waiting 10 minutes. Dumped.

12th, Chatted with Sherwin on computer, He did the same procedures to no avail. Transferred me to higher tech. This time I made it through. Did many of the same procedures. Tech said he would input my account setup etc. I was to shut off my phone (2:00pm) turn phone back on at 5:00 pm and try to call a local #. That resulted in my getting migration services the same as every other time. The Tech said he would call me back on my land line to confirm my results. I did not receive a call. What now?

1.Should I return this phone and select a better one suited to my local?

2 What phone would you suggest for me. (want VOLTE)

3. Now I have a big nothing for $20.00

4. I am interested in a good phone that's reliable, and I don't play games. I have a lot of phone minutes and data invested with you. 1st trouble in many years.

I have called at least six times over the last week trying to set up "my account" for my new iphone se. Phone is activated (actually a tracfone upgrade from my old samsung galaxy phone I have had for several years). Your representatives make all kind of promises that it will be fixed automatically in thirty minutes...or in one case 72 hours. I have many unused minutes, service days and data from my old phones. Your representatives are not helping me ! They all have difficulty understanding english.

Help !

Returned phone in May 2022 as instructed for a replacement. August 2022 still waiting for the replacement. No help from CSR in text and phone conversations in securing info. No phone, no refund for phone and unlimited service time. Ticket #[protected] 05/08/22 csr instructions to call back

05/10/22 csr instructions to call back

05/10/22 csr says phone in warehouse can't find shipping info

I returned phone mailed UPS 05/24/22

06/16/22 csr referred to another csr who said they would callback

06/16/22 no callback

Frequent calls to Tracfone no success Told they would not share any info as I was not the owner of the phone.

Letters to Tracfone Corp resolution dept in Miami unanswered

Today is 8/11/2022. I have been trying for 2 weeks to port my number to a new carrier. Every time it gets rejected. When I called tracfone tonight after the latest rejection, I got disconnected or I got told they can't help me because I was already given a pin today and I can't have another today. When I asked to speak to someone who could fix the problem, I was disconnected again. Finally I was transferred to the Help Desk and was able to speak to someone who was able to see all the attempts that had been rejected and why, but she was unable to give me a new pin today either because the system only allows 1 pin in a 24 hr period! I spent 2 hours tonight and still no resolution to the problem. Hopefully in 22 hours, when I am able to get another transfer pin, the port will go through. I was assured that it will, but I am not so sure.

I received my new tracfone today and have been trying all day to get it activated and transfer my minutes and phone number from my old phone. I've tried calling and can't get a person. I've tried chat line and can't get anyone there. I've tried online and they are having problems so can't do it that way. I have used tracfones for several years and am now re-thinking staying with it. I'm going to have to shop for something else. I'm a polio survivor with walking issues so need a dependable phone.

the migration of my service turned into the worst problem.. beginning july 28th thru aaug 9, 2022. i have two tracfones the first migration went smooth not a special phone. the new blu view 3 however ended up with aroud 3000 minutes disappeared. my service is good until 11/2023. after many many hours on te phone with support, changing sim and factory reset, *73, several times, i am now without the phone and was told the only way to remedy is to add more airtime. TRacfone support is nothing more than people reading off of a script with barely understandable english (i was on their support so many times i knew the script by heart) i had finely siad at one point maybe it is just a bad phone, they said well let me get you to corporate and they will help you. guesswhat it goes right back to the loop and you do not get anywhere! i have been a custoer for over 8 years having to replace a phone a few times, with no problems the used to even load your contacts and some files to the new phone. i filed a complaint with my states attorney generals office, waiting for a reply.

I bought 3 of these phones. Phones are fine, but Tracfone robbed me of 13GB of data I paid for, 6000 phone minutes I paid for, and 2000 texts I paid for.

When a Tracfone tech named Maria tried to solve an issue with Voicemail, she erased over $294 worth of data, minutes, and texts.

Tracfone knows exactly what happened, but they refuse to reinstate the data, minutes, and texts I paid for, or to issue a refund.

If we're supposed to believe they can't "track" daily totals of data, minutes, and texts, then that speaks volumes for the quality of their systems and of their techs.

Fine phone, but it is offered by a company that has incalculable contempt for its customers.

They take your money, then erase everything you paid for, then expect you to pay again for what they stole.

Zte - majesty pro; android - smartphone: mailed back, tuesday, march 8, 2022; u.S. Of a. Postal service - jefferson road, rochester, new york 14623 (main branch provider). Charging port expanded (thru use): no longer supports plug; two - hands required to support charging port for recycle. Valid/current service carrier: safelink - pin: 332264. Sent to: 9700 nw 112 avenue, miami, flor. 33178. (legal department, support, and consumer claims) this particular phone is geared for office - work. (office - mate/compatibility) original purchase box: mail return/to sender. Serial/manufacturer numbers included in box.

I have had track phones for some time. When I receive the new phone there was never a problem with transfering info from old phone to new phone. No one is helping me. Giving me incorrect information. There should be a physical place i can take my phone to get this fixed. my cell is [protected] home [protected]. I need all my old info to be transfered. tracphone agent stated to purchase a sim card-put it into my old cell and then put it the new phone. did not work-called again and the next agent stated that is wrong information. HELP!

This is the second time i'm complaining as alex did get in touch with me and gave me a new link but it just took me back to the same run around endless loops going nowhere. Not sure with what's happeneing with tracfone but I have been a good customer for years but have already let one phone go because for no service, not sure what will happen with the other.

Talked to Tracfone tech services on 7-30-22 for appx. 2hrs they had me try different fixes to try to get the phone to work with data to connect to internet, but none of the fixes worked, talked to Tracfone tech support again on 7-31-22, for 1 hour again tried different techniques to fix the A51 phone but none worked, both times Tracfone said they would call me back in 30 mins. they never called back. The phone stopped working after Tracfone did systems update. The phone is still in warranty but when I asked Tracfone about the warranty, they refused to talk about replacing the phone. Very poor customer service, even worst tech services and they do not back the warranty they give their products, that's what happened in my situation. Hope someone at Tracfone reads this review and tries to do the right thing and replace my A51 Tracfone that is still under warranty.

I have been with Tracfone for a very long time. Currently I have been trying to get onto the website for over 2 weeks. I cannot log into my account. My husband has tracfone and cannot log into his account either. Their website is broken! Others that I know are having the same issue. We will have to go to another provider because Tracfone has zero customer support.

I signed up for tracfone after buying a tracfone device. I used a card the first month and decided to do auto billing after the advertised a $5 a month savings for doing autorefill. I was ok the first month,. Upon renewing my service they upped my bill by $5 (as though I didn't have auto renewal. The saving are similar to Straight Talk for auto renewal. I contacted tracfone customer support and was greeted with call hold and language issues and inability for them to understand my communication about the issue. I was transferred twice and was hung up on after being on the phone for about and hour. I am now looking to change my service to another carrier but I am reading the phone is locked for the first year. I do not recommend using tracfone...straight talk was 100% better service.

I’ve had TracFone for over three years now. In June I tried to renew my service for another year, but the website was not working correctly. Called Tracfone Support and they put in a ticket to get my access online fixed. In the meantime, I needed to go to Walmart to buy another year of service, which I did.

Next day I was told that TracFone had been bought by Verizon and I needed a new Sim card. So they sent me one, even though I had an AT&T phone, they assured me several times the new sim would work.

Get the new Sim, put it in the phone, turn on the phone and says Sim Not Compatible. This is where the fun begins…

Call back to Tracfone Support and they ask me all manner of ways of trying to verify my account, none of which are working.

After the fourth agent tried, they told me I needed to go to Walmart to buy a new BYOB Sim kit, which they assured me was only $.99. Wrong! It turned out to be $9.98!.

So I opened the kit and it contained a single Sim that said Verizon compatible. I called the service desk again for a fifth time, after all of the verification stuff once again failed, the agent assured me that if I gave her the IMEI of the phone and the Sim number, they could make it work.

The following morning I powered up the phone and sure enough Sim not compatible came up. Call the agent again, they tried all of the verification steps again none of it works again and I’m repeating the same old Groundhog Day story… Again

So here I am, with a phone I can’t use, with a years worth of service I can’t use, and a unsupported Sim.

Now they’re telling me I have to get the phone unlocked, and then it will work. Why should I have to do that when it has been working for the last 3+ years?

My wife and daughter also have AT&T phones that are being used with TracFone, and I guess none of them are going to work now either.

So now Im locked out of my online account...

On 7/16 my sim was deactivated and the sim they sent me a couple of months ago which was verizon compatible was activated according to their website. During this process I lost all my service time, minutes, text data. Therewas no warning and I went for an entire weekend with no service without knowing.

I'm a five + year customer of Tracfone. I bought a 365 day plan in Feb. 2022 with 1500 minutes / 1500 texts. I had 3000+ carry over talk minutes and texts for a total of 4500+ talk minutes (=75 hours of talk time). Fast forward to July 2022 and my account has zero talk minutes left. I barely talk on the phone so this impossible.

After spending 2 days trying to resolve with Tracfone I'm done. They just keep telling me I have zero minutes and aren't able to explain why my minutes disappeared. I had to pay to add on additional minutes. I'm now screen-shotting the app dashboard every day. While on the phone with them, it said I used 1mb of data - again impossible. No longer trust them and will switch providers once my plan runs out.

My problem all started when tracfone change to verizon. My service quit working and i have been on the phone for days and hours and hours. They say i need to update my account information. I can log into my tracfone account, but it won't let me edit anything. It is like locked. I tell them what my account info has written down. But they say it is incorrect. I say can you see any numbers or letters in my account info. They say no, Basically they can't see anything but their computer is saying it is not correct. They say i need a pin but i cannot update my pin because my tracfone is not working, because they switched to verizon. I have 9000 minutes left.

What are my option? I wish a lawyer would file a class action law suit. There are a lot of people who tracfone is taking advantage of. I am very disappoint with tracfone actions and responses that other people and i have had.

they are transferring you like a ball from one person to the other.