TracFone Wireless
reviews and complaints

Tracfone has the rudest customer service [protected]) that i have ever had in my 40 years of doing business with home phone and cell phone companies. A Male customer service rep. at 4:44 pm Eastern on 3-17-23, thinks his feelings are more important than maintaining my business. He was extremely rude by not understanding my situation as I did not have email access for security code and hanging up on me when i got upset, very very unprofessionalism. Now Im an ex-paying customer due to his unprofessionalism. Hope Tracfone upper manager / cooperate takes notice of my complaint and takes care of the extremely rude male customer service feelings first, not the paying customers. While at the same time I will spread the words to others around not to do business with Tracfone.

Tracfone advertises it now can do phones that now do not have sim cards (ESIM). I have spent two days with them trying to change my iPhone 12 Pro Max that wase with them to iPhone 14 Pro Max. Well, they could not do it. Even the phone dealer could not do it. This really upsets me because I now have a over a $1000.00 phone that I cannot use and can't use it. Thanks a lot TracFone. When my year contract ends it will not be renewed. I was a customer of yours for over 10 years.

Ordered a device. It came in broken returned as directed. Waited five business days did not receive the phone waited another five business days and still did not receive the replacement. Phone asked for a refund stay said it would be processed within one billing cycle of my credit card waited the 28 days billing cycle called them back and they said from the date of purchase it was more than 30 days so they cannot refund my money.

I logged into my account to refill my plan for the $199 for the year. When I got to the payment options it has PayPal as an option, so I clicked paypal and the Paypal response was that it was paid through Paypal. But the tracfone online payment page was grayed out and had a green spinning circle and didn't finalize the transaction.

I contacted an agent on the phone and she told me that tracfone doesn't take paypal payments! So why is that option on the payment page? I was reluctant to go back and try again because Paypal said it was completed, but the agent assured me that it wouldn't go through Paypal. I then went back into tracfone online payment to do it again and use my debit card, but again I got the spinning circle and finally a message that said "something went wrong".

Now I have to go through thid for the 3rd time with the agent to process the renewal with her on the phone.

YOUR ONLINE PAYMENT PAGE IS ANYTHING BUT USER FRIENDLY!

Please take the unusable options for payment off to eliminate this chaos.

I have been try to do the sim card migration for almost 2 weeks. I have called many times without resolution. I asked to speak with a manager and the rep said that wasn't possible. I asked for name and rep number and was hung on. I called again immediately and the next rep left me on hold for 30 minutes. Reps refused to read back numbers I was providing to confirm accuracy.

had tracfone for around 8 years or so, uneventful and no real issues but a year agow hen I got a notice my current phone was not compatible with their new system i had to get a new phone. They sent me a cheap replacement not remotely as nice as phone I had to give up and it broke quickly, around two months. I called mfg they could not fix, and tracfone cold not fix but they had NO other phone to replace it with. I elected then to buy at my own expense a new phone with a 365 dayh plan and 1200 minutes. My auto renewal was disabled to accomodate the new tracfone with a built in plan. i paid someone to set it up etc. Tracfone continuously AUTO renewed my yearly plan even though I already paid for a year with this new phone and then had to go back and refund. They keep TURNING OFF MY SERVICE sayign I got a refund even though the refund was due to theie incorrect auto renew. In january of 2022 they billed my mastercard TWICE for exact service, had to go back and credit it after I caught it. they promised they disabled the auto renewl but did not. this year 2023 again they auto renewed even though I paid for a new phone with a year plan. yesterday yet again they cut off service with no warning or email nothing. I spent FIVE HOURS with various people at tracfone, in order to restore service each agent ill informed repeating things not accurate and not understanding the facts. I had no dinner, no nothing all into 8PM on phone only to day to se they have it ending again today still wrong on my account. they screwed me out of correct end time, the auto renrewed a year I already paid for, they penalized me for having to go back and refund account not once but THREE TIMES cutting off my service in the last year for their own mistakes. you can not get the same person twice or anyone who cares to fix the glitch that is causing this. Even speaking to corporate was a joke. guy would not supply a name or any contact info and also seemed ill informed and disinterested and zoning out as I was speaking on occasion. I am fed up and feel attorney generals office may be what I need to do if they cut off my service again when I am paid for an entire year. I am tired of this being my full tim job and inept people without proper skill not fixing the problem. nobody ever follows thru to see it is fixed right once and for all or listens to all the issues. I have my credit card statements with the double billings and transactions numbers to supply so nobody can say I am exadurating in any way, they just cant get it right. fed up senior citizen who does not deserve this nightmare. i would not have replaced the phone had it not been for the fact their network changed and the phone they gave me failed in two months. I dont deserve this aggravation that never ends.

I am furious and sick and tired of being pushed around and ignored by tracfone. I got a new phone from safelink 3 weeks ago and i still don't have a phone. I am 88 years old and you guys keep telling me that someone will call me back and nobody ever does. I have used chat 4 times, called 8 times and sent messages by email 2 times... Nobody is making sure my account is straighten out and that i have a phone. This is my last attempt to reach out to you, if i don't have a phone by tomorrow 9 am - i am calling the fcc, bbb all social media i can get hold of and tell them what you are doing to me.

Over the last three days I have been spending hours trying to resolve no signal issues. Hours on chat, hours on phone. All they did was have me repeat over and over the same procedures. I took one of the phones out in my car and discovered that TF coverage has become extremely spotty in my area, and realized the phone actually worked if it had signal. They claimed all towers were fine in my area, which obviously is not true. They continued to do the same procedures again and again. I tried to escalate and did (maybe) get a ticket number, however I am unable to use the ticket function on their website.

I must say that I was always very satisfied with everything about this company, but of late they have become next to worthless. I would really like to have this resolved but I have given up and can't waste any more time dealing with their representatives.

I have been purchasing Trac phones from HSN for over 2 years that have a service plan already connected to the phone 1500 min and data. Each time I register the phone online with Trac phone wireless, I have never had a problem keeping my phone and buying TracFone plans after my HNS service plan runs out. However, all this past week from Monday February 27- Thursday March 2nd, I tried getting my balance information online and my phone number was not registered. Also, I received emails from someone in customer support trying to twist my arm to purchase a new phone or else my services would be discontinued when my HSN plan runs out. Is this type of rough selling tactics now allowed with Tracfone. I contacted HNS and told them about this problem. I am no longer ordering Tracfones in the future thru HNS or Trac phone directly.

I brought a TracFone wireless and it had apps on it when I put in my code or password, and It locked up and before it locked up when I would put the correct password in it, it would say it was an in availed password, and I call support and the agents I talk with hang up on me three times, when that had told they could fix the problem, so I call the fourth time this time I got a young lady and she work with trying to help she told me that the phone was locked and that she would send me a new phone and she gave me a code and that code would come along with the new phone and that all I needed to do was mail the old phone back so I agreed, that was 2/24/2023 I have not received a phone as of yet, today is March 3,2023, she said it would take two to three business days for me to receive the phone. what is this world coming that employees have to lie to the customers to save face for the companies they work for?

I spoke with 3 service reps, tried the autonated service 2, and even spoke with a manager with customer care. All I wanteded was to activste my phone (both card and phone are trac phone) and have my old phone number back. I was on the phone with the first woman for 45 mins, she activsted my phone and told me she had assigned my old number to me. I called with that phone to a phone I had access to to find out that the new phone was not my old number. The next rep deactivated my phone number and assigned me a new number I thought. Was on the line with her for another 45 mins. For her to do the same thing the othrr lady had done, and to make me late for work due to her saying "im in the processbof completing it as we speak. Just ten more minutrs. They all kept saying. So after I got off work I tried to call my husband with my less than 24 hour old new phone and added service time card, but my call put me thru to calling the customer care. 3 times. So I let it go thru. Then the next rep I talked to handled it alittle better. He said he was putting me thru to a manager. I spoke to him and told him what was going on and and when I finished explaining he hung up in my face.

I have contacted trac phone every day for the last 20 days over a new phone that did not work. I have been lied to, hung up on put on hold and left there told not to call back! I was told the new phone shipped i was told the new phone was delivered I was told they did not have any of those phones was told yesterday I would have it in 72 hrs. I have asked many times to speak with tthe supervisor they told me the were the boss This is the worst company I ever dealt

with Now I wait?

When our cell phone was lost, we contacted TracFone to cancel our service,, but they could not send us a code to verify who we are because our email is changed and we can't access the old address. We have been billed for a year's time for a cell phone we no longer have. We had to purchase a new TracFone, with a new number.

The old cell phone number is [protected]. S/N 008LVPY2194688

I had the LG 236C with no problems. That phone was a 3G, it is no longer usable. I purchased a Tracfone Nokia 2760 Flip on Jan 20, 2023 from Best Buy, $20.00. I called to get my phone number and minutes transferred to the new phone. The plan charge of $99.99 was to be put on my credit card. I discovered that my credit card was never charged. On Feb 9, 2023 I purchased a refill card for $99.99. I went on line and submitted the pin number. It is not working, I can not make any calls or receive. It is giving me the error message of call failed, call limit has been reached. I have spent at least over 5 hours on the phone with you to get this corrected. I would like to have a phone that works, and keep my number plus the minutes that I just purchased. ($99.00) I think this phone is defective. Check your call log to verify.

Thank You

I have new flip phone it was bought berfore xmas it keep locking up and not working. I call service yjey got it working once then it kept freezing up called back ladies told me she would send me a new phone. couple day later got a envolope to send [honr back I did and sent back keep calling and cant get ansewer as to where my phone is. I would have not refilled service if I new after all the years I have had trac phone they where going to jerk me around. I am a heart failure patient I need my an right know dont have one this is bull#&^%

was just speaking with Maria ...i was told by the last cust.rep that i was all set up in system and all he needed was my pin# which i didn.t have at the time.He set me up for automatic call back which was Maria who called .she started by asking me all the same questions and walk-thru that the previous rep did.there were many steps to get to that point and all he needed was pin #.was disappointed i had to go thru all over again as i am not familiar w/my phone or computer usage.she was in my opinion very rude and kept saying she is only asking because the machine said so and she was tired of "you guys" which she voiced more than once! i told her i was not you guys and did not want to cont w/her.been w/out my phone for 2 weeks,issue still not resolved.

On 2-4-23 when I added 500 minutes onto my account, Tracfone deleted all my available text messages. I had 7843 text messages right before I put through the transaction. After adding only the minutes, all my texts are gone. I spent most of the weekend on chat and on the phone with Tracfone trying to get this matter resolved. I got absolutely nowhere. They refuse to transfer me to a "higher up" who might help. Trisha on chat finally told me that it would be resolved & had a call from a "higher up" scheduled to me at 10 am on Sunday. No one ever called me. When I called them hours later, they had to reschedule the call for 5:15 on 2-5-23. Rael did call me about 5:30 & said the texts would be added back after I shut off my phone for 20 minutes. They are still not added back to my account! I have been a Tracfone customer for a very long time. Their customer service is terrible!

I recently purchased a new tracfone, I transferred the data from the old phone 6.7 GB of data and over 9k of text successfully. Today 01-28-2023 when I tried to connect to the mobile data service it would not connect. I called the customer service line and spoke with several agents to no avail. I checked the tracfone service app for my new phone and the GB's and text both are 0. The last agent I spoke with said someone would call me back in an hour, so far I have not heard anything from tracfone.

Trying to transfer my phone number from an old TracFone to a newly purchased TracFone. I have been on the phone for a total 3.5 hours for a total of three phone calls. I was transferred a total of about 5 or 6 times.

All I am getting is that "I can't help you because of system error" & call back tomorrow & we'll try again (NO!), or you need a new sim card from Verizon. Verizon didn't help me because I'm not a customer. I like your prices, I can't afford Verizon. I am on a fixed income & cannot afford much else.
I'm done. I am going to cancel my account with TracFone if I cannot get my number transferred.
I am tired of this. My data transferred immediately when I turned on the new phone.
I'm sorry for this, but my old phone will not ring & I need to start using the new one.

HELP!
Beverly J. Ellis
[protected]
111 North Finlay Avenue
Battle Creek, MI, 49037

I ordered a phone on 1/5/23 order #[protected]. My credit card was charged on 1/6/23. When I did not receive my phone I contacted customer service by chat on 1/12 and was told the problem was taken care of. When I still did not receive my order, I made another contact by chat and was again told the order would be shipped. When I checked the order status on 1/19 the status still said "pending remote fulfillment" so I called and was told again that the matter was taken care of. When the order status continued to indicate that the order hadn't shipped I called again on 1/20. I was told I needed to talk to someone else and would get a call back. That never happened. I called again on 1/23 and asked to speak to a supervisor and was refused to transfer but was transferred to the warehouse. At first I was told that my order number was not in the system but finally was found. The person I talked with spent a considerable amount of time "researching" the problem and finally asked if I would accept a call back. I said yes and in a reasonable amount of time I received a call from a different person. So I had to start over explaining the situation. I had trouble understanding the people I was talking with, but was eventually told that the warehouse was waiting for the carrier to pickup the order. As of this morning, the order status is still showing "pending remote fulfillment".