The complaint has been investigated and
resolved to the customer's satisfactionResolved Toys'n Joys — website is a scam
resolved to the customer's satisfaction
I placed 3 orders over 6 weeks, the first order was missing 1 set out of a group set of 3 items, they did not notify me that it was missing.
the second order was only half filled, again no notification.
the third order was totally screwed up as they sent the wrong items.
after an exhausting correspondence I settled for a refund on the missing items only to find no refund was issued, after complaining about this they claimed it was refunded but when I asked for details they would not co-operate .
Many items they claim are in stock are ether out of stock or no longer available.
Money must be paid at the time of the order weather or not they have the item with up to 8 weeks before they let you know about stock status.
There's no guarantee that you get what you paid for if you get it at all, and DON'T COUNT ON A REFUND!!!
This is ether a scam or a site run by complete ###ic idiots!