The complaint has been investigated and
resolved to the customer's satisfactionResolved Toysandhome.com — Not-So-Happy holidays from ToysAndHome.com
resolved to the customer's satisfaction
Does anyone have any advice on what steps to take in a situation when an online vendor just doesn't care?
My wife and I are Americans living in Africa with our two little boys. Christmas takes lots of advance planning and purchasing months in advance. We did so with a little scooter we bought from toysandhome.com. Months after our purchase, my wife started making simple inquiries about what the status was and whether or not it had been sent and got no response.
She was very polite and low-key in her letters, but finally this week we got a nasty message from them after we got a belated receipt from them:
"Yes you have told us your disappointed and will never order from us again. We do not see a reason to reply to your emails since you are so disgraced by us. The manufacturer Chicco was out of stock of the item. Sorry for the delay but there was nothing we could do. We also wish you a safe holiday overseas...."
We were floored by this which we interpreted as, "screw you, we have your money, we ignored you, and there's nothing you can do or we will do, so what. Go to hell."